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Retail 2018 – Retail Transformed

Retail 2018 – Retail Transformed

Retail is undergoing a dramatic transformation, the greatest since internet was introduced to the stores. What were once silos among many different channels for many retailers are being merged to get to a single view of the customer. Let’s face it, she wants to shop when she wants to, where she wants to, and how she wants to and be recognized for the great customer she is regardless of the channel. The technology purchases are being made now to let this happen in the future.

We have titled our 12th annual study with RIS News as “Retail 2018 – Retail Transformed”. A great deal has been made about the words cross channel or omni-channel as horrible buzzwords, but what can’t be denied is the investments retailers are making to get to this Holy Grail or Nirvana of retail where everything works together. That being said, there is also the real reality of limited budgets and the timing it takes from point of decision to systems being fully deployed in stores and online.

This study hits all of the major technologies and most important, when are retailers buying each and when will they be functional for associates and ultimately customers. This study covers the following:
IT Spending, Store Growth, IT Hiring
Merging of channels, impact on POS
Rise of Distributed Order Management (DOM)
Single Version of the truth for inventory and customer data, utilizing loyalty profiles
Apple Pay, EMV, and other payment issues.
Analytics for action by associates and data visualization
Cloud technologies
Impact of Big Data
Internet of Things at the store level
Mobile enablement of associates and engagement with consumers
Beacons and wayfinding adoption.
Which vendors are increasing in influence and those decreasing
State of readiness for Ship from Store and other omni-channel functions.

With responses from many of the top retailers in North America, we have produced the results in a detailed, but very easy to read study. You also get the raw data to do your own analysis by segment.

The report is designed for use by Retailers, Hardware Providers, Software Providers, Service Providers and others who might have a vested interest in the North American retail market. The complete outline with chart titles is below.


Summary of Findings
1.0 Introduction
1.1 Background
1.2 Topics
1.3 Respondents
1.4 Key Findings
2.0 Store Growth and IT Spend – Things Looking Up
2.1 Store Growth
2.2 IT Hiring Growth
2.3 Enterprise and Store-Level IT Spend Growth
2.4 IT Spend by Segment
2.5 Strongest Technologies by Spend
3.0 Deployment – Technology Disconnect
3.1 Timeframe for Deployment
4.0 Top Store Priorities
4.1 Top Store System Priorities
4.2 Priorities by Segment
5.0 All Things Omnichannel
5.1 Omnichannel Adoption Timeframe
5.2 Omnichannel Stumbling Blocks
6.0 Distributed Order Management Takes Over
6.1 Rise of Distributed Order Management
7.0 Mobile – Are We There Yet
7.1 Mobile Platforms
7.2 Mobile Functions
7.3 Mobile Store Technology
7.4 Mobile POS Hardware Plans
7.5 Mobile POS Software Plans
7.6 Mobile POS Software Vendors
7.7 Tablet Plans for Managers & Associates
8.0 Store Systems – Traditional Spend Takes a Hit
8.1 Store Systems
8.2 POS Hardware Plans
8.3 Digital Signage Plans
9.0 POS Software Vendors – Who Has Momentum
9.1 Traditional POS Software Plans
9.2 POS Software Vendors
9.3 Top POS SW Vendors by Retail Tier
9.4 POS SW Vendor Share Over Next 12 Months
10.0 Beacons, Analytics, Data Visualization – Our Future View
10.1 Emerging Technologies
11.0 Payment & Security
11.1 Apple is Up-and-Coming
11.2 Security Measures
12.0 Methodology
12.1 Who Responded?
12.2 Titles / Positions
12.3 Revenues
List of Figures
Figure 1 – Growth in Store Count and Remodels
Figure 2 – IT Hiring Growth
Figure 3 – IT Spend by Annual Revenue
Figure 4 – IT Spend Growth, Year to Year
Figure 5 – Retailer Technology Spend Growth for 2015
Figure 6 – Deployment Timeframe
Figure 7 – Top Store System Priorities
Figure 8 – Store Priorities by Retail Segment
Figure 9 – Timeframe for Omni-Channel Adoption
Figure 10 – Omnichannel Stumbling Blocks
Figure 11 – Future POS Architecture
Figure 12 – Mobile Platforms Under Consideration
Figure 13 – Timeframe for Mobile Function Adoption
Figure 14 – Mobile Store Technology
Figure 15 – Mobile POS Hardware Plans
Figure 16 – Mobile POS Software Plans
Figure 17 – Mobile POS Software Vendors – FDC
Figure 18 – Mobile POS Software Vendors – GMS
Figure 19 – Tablet Plans for Managers & Associates
Figure 20 – Next Store System Purchase
Figure 21 – POS Hardware Plans
Figure 22 – Digital Signage Plans
Figure 23 – Traditional POS Software Plans
Figure 24 – POS Software Purchase by Retail Segment
Figure 25 – POS Software Vendors Under Consideration – FDC
Figure 26 – POS Software Vendors Under Consideration – GMS
Figure 27 – Top 8 POS Software Vendors by Retail Tier
Figure 28 – POS Software Vendor Share of Purchase Intent in Next 12 Months
Figure 29 – Purchase Intent for Emerging Technologies
Figure 30 – Mobile Payment Solutions
Figure 31 – Card Security Adoption
Figure 32 – Payment Terminal Purchase by Retail Segment
Figure 33 – Respondents by Retail Segment
Figure 34 – Respondents by Title / Position
Figure 35 – Respondents by Annual Revenues

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