IDC PlanScape: Omni-Channel/Curbside Fulfillment Technology
This IDC study discusses the changes in the retail industry and the impact of COVID-19."Why is omni-channel fulfillment technology important? Because consumers want the convenience of these options," said Jordan K. Speer, research manager, Global Supply Chain. "Retail has evolved to be as much about how you sell as what you sell, which has brought the supply chain closer to the consumer and raised its level of importance to the organization. If you do not offer fulfillment options that consumers seek, they will go elsewhere," she said. "Indeed, results from IDC's recent Retail Consumer Insights Survey shows that a majority or close to a majority of consumers are likely or very likely to go elsewhere if they are not offered options of BOPIS curbside delivery, same-day delivery, and visibility into fulfillment options and costs before they make a purchase."
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