IDC PeerScape: Practices for Omni-Channel Fulfillment in the COVID-19 Era

IDC PeerScape: Practices for Omni-Channel Fulfillment in the COVID-19 Era

This IDC PeerScape examines the practices adopted by retailers to get fulfillment right in an omni-channel environment in the COVID-19 era."Getting fulfillment right in an omni-channel environment, profitably, is difficult," says Jordan K. Speer, research manager, IDC Retail Insights' Global Supply Chain. "Some retailers are still tackling the basics; others are further along the curve. Effective fulfillment that does not eat up profits requires digital transformation (DX) — the ability to automate data, integrate that data across the platforms where it's needed, gain visibility into that data, and be able to analyze and make decisions based on it, all in real time — and infrastructure and processes that, when combined with the analysis enabled by DX, permit the optimal combination of inventory and labor usage, location, shipping time, cost, and parcel delivery provider to ensure customer delight and bottom-line profitability," she said. "This is so crucial that logistics and fulfillment ranked as the number 3 focus for retailers from a supply chain risk mitigation perspective, just behind overall supply chain visibility and store operations, according to IDC's 2020 Supply Chain Survey."

Please Note: Extended description available upon request.


IDC PeerScape Figure
Executive Summary
Peer Insights
Practice 1: Enable Efficient Workforce Processes with Voice for Curbside Fulfillment (This Works for BOPIS Too)
Challenge
Example
Guidance
Practice 2: Expose Inventory and Fulfillment Options and Costs to Online Shoppers
Challenge
Example
Guidance
Practice 3: Enable or Scale Up Fulfill-from-Store Capability
Challenge
Example
Guidance

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