IDC PeerScape: Leading in 3D — Practices for Supporting Integration Through Outsourcing

IDC PeerScape: Leading in 3D — Practices for Supporting Integration Through Outsourcing

This IDC study introduces practices for executing digital transformation (DX) through working with external service and outsource providers. This study helps chief procurement officers and CIOs to understand the difference and distinguish between the reliable, efficient outsourcing providers who support a myriad of enterprise systems and processes and the nimble and innovative digital strategists who help organizations develop and execute their digital transformation strategy. Both types of external providers are required. However, their roles and capabilities are quite different, and they must be managed differently to attain the best value from their services. By implementing these practices, organizations will be able to leverage traditional outsourcing services to maintain ongoing legacy systems and to leverage a network of DX providers to develop and execute a digital transformation strategy."Digital transformation cannot be accomplished alone for most organizations. The ability to manage a new breed of digital vendors will distinguish winners from 'also-rans' in the digital transformation race," says Dr. Ron Babin, adjunct research advisor with IDC's IT Executive Program (IEP).

IDC PeerScape Figure
IDC Opinion
In this study
Situation Overview
Practice 1: Take Responsibility for Integrating Innovation for Digital Transformation, Work with Niche Suppliers, and Partner with Potential Competitors
Practice 2: Focus on Finding Integrative Digital Skills Globally, Bring Those Skills into Your Business
Practice 3: Create New Relationships with Universities and Research Centers, Both Locally and Globally
Practice 4: Retain Traditional Outsourcing Firms, Relying on Their Economies of Scale, Expertise, and Low Cost to Integrate, Operate, and Support Your Legacy System
Summary of Challenges and Practices
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