Enterprise ICT Investment Trends in Retail 2020

Enterprise ICT Investment Trends in Retail 2020

Summary

Most survey respondents from the Retail sector confirmed that technology purchase decisions in their enterprises are jointly taken by all parties involved.

Most survey respondents also revealed that the intended ICT budget of their enterprises for 2020 would decrease following the COVID-19 outbreak from what it was before the outbreak.

With regards to client computing hardware, ‘thin client devices’ will be the popular investment areas for most enterprises in the retail sector over the next two years, while ‘managed print services’ currently attracts a major share of investment in the client computing services category.

The survey also reveals that application development and management ‘business process management’ software will be the most prominent investment area for most enterprises in the retail sector over the next two years.

Scope

The survey report provides information and insights into ICT spending by enterprises in Retail -

  • Insights of its ICT budget allocation by business function and key spending areas
  • Enterprise ICT Budget Outlook for 2020
  • Enterprise ICT Budget Allocations in 2020 vs. 2019, including the effect of COVID-19 on budget allocations
  • Segment wise ICT budget allocation comparison between 2019 and 2021
Reasons to Buy
  • Gain insights into Retail enterprises ICT spending trends
  • Gain insights into Retail enterprises ICT budget allocation for 2020
  • Gain insights into effect of COVID-19 on ICT budget of enterprises in Retail sector.
  • Gain insights into key technology priorities of the Retail enterprises in allocating ICT budgets


  • Executive Summary
    • Key Findings
    • Survey Demographics
  • Enterprise ICT Budget Allocations - 2019
    • Breakdown of enterprise ICT budget by business function
    • Breakdown of enterprise ICT budget by key spending areas
  • Enterprise ICT Budget Outlook - 2020
    • Key business objectives influencing enterprise ICT investments
    • Key decision makers for enterprise technology investments
    • Important criteria for ICT vendor selection
  • Enterprise ICT Budget Allocations – 2020 vs. 2019
    • Annual change in enterprise ICT budget allocation
    • Impact of COVID-19 Outbreak on Enterprise Revenue in 2020
    • Impact of COVID-19 on proposed enterprise ICT Budget for 2020 from before the outbreak to after the outbreak
    • Change in enterprise ICT spending by ICT solution areas in 2020 from before COVID-19 outbreak to after
    • Annual change in enterprise ICT budget allocation for existing Vs new systems
    • Annual change in distribution of enterprise ICT spending by key business functions
    • Annual change in distribution of enterprise ICT spending, by key spending areas
    • Change in the proportion of enterprise ICT budget earmarked for digital transformation
  • Segment ICT Budget Allocations – 2019 vs. 2020
    • Annual change in enterprise hardware budget allocations
    • Annual change in enterprise software budget allocations
    • Annual change in enterprise IT consulting services budget allocations
    • Annual change in enterprise managed IT service budget allocations
    • Annual change in enterprise network & communication services budget allocations
  • Future Outlook – Enterprise Technology Priorities
    • Enterprise investment priority for Cloud Computing - Now vs. next two years
    • Enterprise investment priority for Communications & Collaboration - Now vs. next two years
    • Enterprise investment priority for Client Computing - Now vs. next two years
    • Enterprise investment priority for Application Development & Management- Now vs. next two years
    • Enterprise priority for outsourcing key IT functions – Now vs. next two years
    • Appendix

Download our eBook: How to Succeed Using Market Research

Learn how to effectively navigate the market research process to help guide your organization on the journey to success.

Download eBook