Category: E-Commerce & IT Outsourcing
E-Commerce & IT Outsourcing market research reports by IDC
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AI Oversight Framework: Financial GRC Requirement for AI Adoption
This IDC Perspective emphasizes the critical need for CFOs to implement an AI oversight framework in finance, highlighting its role in ensuring financial integrity, regulatory compliance, and operational resilience. It outlines steps for establishing governance structures, assigning roles, and manag ... Read More
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Tools and Guidance for Adherence to Compliance Standards
This IDC Perspective discusses best practices for implementing adherence to compliance standards and provides an overview of the types of tools that support these efforts. Compliance standards are regulations, guidelines, or policies that organizations must follow to ensure legal, ethical, and opera ... Read More
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Win-Win Product Discovery — A Retail Agentic AI Use Case
This IDC Perspective dissects a key use case that applies agentic AI to enable automation, multilevel agents, orchestration agents, and a key focus on product discovery and search through online retail channels critical to business needs. The next generation of solutions will leverage the advantages ... Read More
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ServiceNow Acquires Logik.ai: Key Takeaways for B2B Commerce
This IDC Market Note examines ServiceNow's acquisition of Logik.ai, highlighting the main synergies with ServiceNow's offerings. This report outlines the key takeaways from the acquisition and its impact on the broader B2B digital commerce landscape."ServiceNow's recent acquisition of Logik.ai highl ... Read More
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Experience-Driven Commerce: Why Personalization Matters in the B2B Buying Journey
This IDC Perspective analyzes the growing relevance of data-driven personalization in B2B buying journeys enabling organizations to shift from transactional selling to experience-driven partnerships. It explores how AI-powered and integrated systems can enable organizations to deliver relevant and c ... Read More
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IDC PeerScape: Best Practices in Adopting Decision Intelligence
This IDC PeerScape offers advice to IT and business executives on how they can ensure success in the adoption of decision intelligence solutions."Decision intelligence is a new practice within organizations. It is largely leveraged for routine decisions that can be automated. As with any aspect of a ... Read More
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The Future of Enterprise Connectivity in Manufacturing — Key Investment Areas to Advance AI-Driven Operations
This IDC Perspective takes a look at top connectivity challenges, timelines for connectivity transformation, top areas for investment growth, and the impact of AI. Higher levels of automation and intelligence across the manufacturing floor are driving the need for faster, more reliable, and secure c ... Read More
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IDC MaturityScape Benchmark: AI-Fueled Discrete Manufacturing Organization Worldwide, 2025
This IDC study presents the results of IDC's AI-Fueled Organization MaturityScape Benchmark Survey to help guide organizations on their AI maturity journey."Leading discrete manufacturing organizations start their AI journeys by establishing an effective strategy and vision that drives how they orga ... Read More
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IDC's Top 100 Worldwide Outsourcing-Managed Services Deals of 2022–2024
This IDC Market Perspective provides an overview analysis of the top 100 worldwide outsourcing-managed services deals in 2024 as well as trending analysis of these deals for 2022–2024."The combination of fundamental shifts in enterprise buying patterns and the shockwaves that the U.S. government is ... Read More
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Japan IT Infrastructure Services Forecast by Service Type and Infrastructure Type, 2025–2029
This IDC study contains market forecasts for the Japan IT infrastructure services market as of March 2025. The market size is divided into two customer types (service providers and enterprises), and each is further subdivided by service type for analysis. The enterprise segment forecast is further s ... Read More
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NTT DATA Horizons 2025 Innovation Pathways: Oil & Gas Industry Perspective
This IDC Market Note analyzes the executive presentations delivered at the NTT DATA Horizons 2025 event at its office in Milan on March 26 and 27, 2025. The event highlighted NTT DATA's latest digital innovation projects, developed in collaboration with partners and customers, as well as several new ... Read More
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EMEA Future of Work Xchange 2025: Linking up HR and IT for Digital Business Success
This IDC Market Note discusses the IDC Future of Work Xchange 2025 event, where the best practices to ensure HR and IT collaboration took center stage. It summarizes key insights and takeaways from the event, focusing especially on how to best invest in AI use cases to benefit the workforce and empl ... Read More
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IDC PeerScape: Peer Insights for Choosing Between Project and Product Software Development
This IDC PeerScape examines best practices for moving from a project to a product mindset toward the goal of creating more flexibility, continuous iterative improvements, reduced cycle time, greater user satisfaction, and potentially lower costs in the process. "Organizations looking for a way to ad ... Read More
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Tariff Disruption: Strategic Financial Leadership in an Era of Trade Volatility
This IDC Perspective discusses how, in an era of trade volatility, tariffs have become significant disruptors for CFOs, impacting costs, margins, and supply chains. Finance leaders must adopt proactive strategies, leveraging technology for agile forecasting, scenario planning, and compliance. AI and ... Read More
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NAB 2025 Insights and Observations
This IDC Perspective details NAB 2025 insights and observations. NAB 2025 showcased the media industry's adaptation to technological advancements in cloud services, AI, and data analytics amid financial pressures. Key insights included the shift from siloed operations to unified distribution strateg ... Read More
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Employee Metrics That Matter for the Services Industry, 2025
This IDC Market Perspective provides an overview of employee metrics that matter for the services industry. Staying ahead of the competition requires service providers to create a thriving employee culture and instill a sense of corporate citizenship. With greater uncertainty across the business lan ... Read More
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IDC MaturityScape Benchmark: AI-Fueled Professional Services Organization Worldwide, 2025
This IDC study presents the results of IDC’s MaturityScape Benchmark AI Survey to help guide professional services organizations on their AI maturity journey.“It’s no surprise to see professional services firms, which are at the heart of knowledge management and eager for the possibility of AI augme ... Read More
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Creating an IT Strategy — An Example
This IDC Perspective provides a comprehensive example of an IT strategy. It is designed to guide organizations in creating an effective, well-structured IT strategy. Building on previous guidance, this document offers an example of how to apply the IT Strategy Framework and associated template using ... Read More
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IDC MaturityScape Benchmark: AI-Fueled Process Manufacturing Organization Worldwide, 2025
This IDC study presents the results of IDC's AI-Fueled Organization MaturityScape Benchmark Survey for process manufacturing to help guide organizations on their AI maturity journey."Forward-thinking process manufacturing organizations start their AI journeys by establishing an effective strategy an ... Read More
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DXC Technology: Embedding AI at the Core of IT Service Delivery
This IDC Market Note describes the top themes discussed by DXC Technology’s leadership and the impressions of IDC analysts who participated in the DXC Technology executive connect with the Consulting and Engineering Services team in India, Bangalore on March 26, 2025. IDC analysts took a deep dive i ... Read More
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8x8: Transformed, Revitalized, and on the Offense
8x8’s third analyst summit showcased its transformation into an outcome-based communication solutions provider. The company emphasizes customer success based on a pragmatic approach to AI adoption and a flexible CX platform. Key product announcements at the summit included 8x8 JourneyIQ, contact cen ... Read More
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The Digital Accessibility Regulation Landscape: From the European Accessibility Act to International Regulations and the Impact on EMEA Companies
This IDC Market Note discusses the most relevant digital accessibility regulations impacting the EMEA region, including insights about and impacts on customers and employees."Digital accessibility and the broader DEI mandate is among the most discussed aspects in organizations across the globe. With ... Read More
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IDC PlanScape: IT Product Management
Technology departments are in the business of delivering a range of technology services — communications, transaction processing, analytics, data, and so forth. By treating the major technology services as products — each with a set of desired outcomes, knowledge of customer needs, and life-cycle ma ... Read More
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One B2B: Deutsche Telekom’s Joint Approach to the Business Market
This IDC Market Note provides IDC’s key takeaways from Deutsche Telekom’s One B2B Sourcing Advisor and Analyst Event, which was held in Bonn, Germany on February 17th and 18th 2025. This event featured all of DT’s B2B-focused units in Europe, including T-Systems, T-Business Germany, and T-Business E ... Read More
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Microsoft Entra ID Backup and Recovery Strategy: The Whys and Hows
This IDC Perspective highlights the need for dedicated third-party data protection services to ensure business continuity, compliance, and security of Microsoft Entra ID and why organizations should prioritize backing up Entra ID objects. Microsoft Entra ID (formerly Azure Active Directory) is a cri ... Read More
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