Category: E-Commerce & IT Outsourcing
E-Commerce & IT Outsourcing market research reports by IDC
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Cloud Observability — The Need for Resilience
This IDC Perspective discusses how cloud observability solutions represent the next generation of cloud (infrastructure and applications) monitoring systems that can continuously and comprehensive measure the digital infrastructure of organizations and help deliver consistent service, swift problem ... Read More
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Cloud Repatriation Trends in India: What Should CIOs and CTOs Consider?
This IDC perspective discusses the cloud repatriation drivers and trends in India. The report discusses the growing adoption of public cloud platforms and its associate challenges. The document takes a deep dive into the benefits of dedicated cloud and the key drivers for India organizations repatri ... Read More
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How S3NS Is Positioning on the Sovereignty Market: Key Insights from the S3NS Summit 2025
This IDC Market Note provides a snapshot of the S3NS Summit 2025 and highlights S3NS' strategic positioning in the sovereign cloud market. This joint venture by Google Cloud and Thales aims to expand beyond France by leveraging SecNumCloud standards to attract European interest and fuel S3NS' growth ... Read More
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Beyond Recruitment: The Shifting Focus of AI Talent Strategy in European Enterprises
The AI & Data Exchange conference in Vienna highlighted strategic approaches to AI talent management, emphasizing the need for a dynamic framework. Organizations face decisions about building, buying, or partnering for AI talent, with retention being a major concern. Successful strategies involv ... Read More
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IDC PlanScape: Disaster Recovery Maturity
This IDC PlanScape describes how to apply the maturity model by honestly assessing the capabilities and developing a road map and improvement plan based on that model.According to Gerald Johnston, adjunct research advisor for IDC's IT Executive Programs (IEP), "A poor IT response to a single event c ... Read More
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Catalysts of Change: The Strategic Role of Organizational Development Consultants in Finance and Digital Transformation
This IDC Perspective discusses how the organizational development (OD) consultants play a crucial role in finance and digital transformation by aligning people, culture, and processes with enterprise objectives. They facilitate change management, upskill teams, and redesign workflows to ensure succe ... Read More
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IDC's Global CIO Advisory Board — The Evolving CIO-CEO Relationship in an AI World
This IDC Perspective summarizes IDC's Global CIO Advisory Board discussion on the evolving CIO-CEO relationship in an AI world. Teodora Siman, research manager at IDC, began by sharing data and insights from IDC's 2025 Worldwide CEO Survey. Following her presentation, Mukund Devanathan, CIO at SI Gr ... Read More
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Rethinking the IT Organization: Structure, Delivery Methodology, and Leadership
This IDC Perspective explores the factors that influence the decision around the most appropriate organizational structure for the IT function, including the skills and capabilities of the IT team, the broader enterprise culture, and the evolving leadership paradigms shaping how IT departments are m ... Read More
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IDC PlanScape: IT Crisis Management
This IDC PlanScape aims to equip CIOs, CEOs, and technology leaders with the essential knowledge and practical guidance to enhance their leadership and improve their IT organizations' capabilities in managing and overcoming IT crises, as well as leveraging technology to enable the enterprise to navi ... Read More
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Conga Connect 2025: Strategic Transformation in Revenue Lifecycle Management
This IDC Market Note details Conga Connect 2025, held May 5–7 in Orlando, which brought together over 500 business and IT professionals to explore the evolving landscape of Revenue Lifecycle Management (RLM). The event highlighted Conga's strategic pivot toward AI-native capabilities, showcasing how ... Read More
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Coleg y Cymoedd Case Study: Creating Customized Virtual Reality Training Content with Facilitate
This IDC Perspective traces the path that the team at Coleg y Cymoedd took to create bespoke virtual reality (VR) training content for their learners with Facilitate. It examines the organization's needs and requirements, how Facilitate's platform fits those needs, and the benefits the team received ... Read More
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How Technology Transforms Industrial Operations' Workforces and Workflows
This IDC Perspective analyzes both the impact of emerging technologies on the necessary skills and the impact to key worker functions in industrial operations. As the rate of technological advancement accelerates, organizations are struggling to keep up with strategies around hiring, talent developm ... Read More
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Japan IT Spending Forecast by Vertical Segment, Company Employee Size, and Company Revenue Forecast, 2025–2029
This IDC study presents the actual IT spending (for 2023 and 2024) and forecasts (from 2025 to 2029) in the Japan IT market, categorized by industry sector, company size (number of employees), and annual revenue scale. This study also analyzes IT spending by dividing the industries into 21 categorie ... Read More
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Worldwide Edge Enterprise Infrastructure Forecast, 2025–2028
This IDC study presents the worldwide edge enterprise infrastructure forecast for 2025–2028. Shipment and revenue data is provided by major region and by provider type (e.g., service provider, managed services provider, and nonservice providers). Edge IT is the deployment of IT resources at peripher ... Read More
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Batch Release Digitalization in Life Sciences: Enhancing Quality, Productivity, and Compliance
This IDC Perspective examines the improvements batch release digitalization brings to life sciences manufacturers, driving operational efficiency, quality, and compliance. It highlights the transformative impact of digital technologies on the batch release process and offers actionable guidance for ... Read More
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Paving the Way With AI: The Oil and Gas Industry's Energy Transition Journey — 2025 View
This IDC Perspective looks at the energy transition state of worldwide O&G companies, highlighting how they are adopting AI to boost business processes and asset operations in line with their larger net zero goals. It outlines O&G companies' net zero ambitions, commitments, and timelines, th ... Read More
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Infor 2025 Analyst Summit: Integrating AI and Process Intelligence for Industry-Specific Transformation
This IDC Perspective presents a reflection on Infor's strategic direction as discussed during the April 2025 Analyst Summit. It examines Infor's industry-focused approach to integrating AI and process intelligence within its cloud enterprise resource planning (ERP) solutions, marking a transition fr ... Read More
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IDC PlanScape: Product Excellence to Propel Digital Business for Government Agencies
This IDC PlanScape focuses on one component of government IT's array of challenges to help agencies achieve product excellence in government digital business."The new differentiating capability of a government agency enterprise is how good you are at building and delivering digital products and serv ... Read More
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Infor Innovation Summit 2025 — Maximizing Value Through Accelerated Innovation for Sustainable Success: Asia/Pacific (Including Japan) Perspective
This IDC report provides insights and an overview of the Infor Innovation Summit held in New York City on April 9 and 10, 2025, with emphasis on the Asia/Pacific (including Japan) (APJ) perspective. The event showcased Infor's strategic direction, industry focus, customer successes, and latest produ ... Read More
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Key Announcements from RSAC 2025 for DevSecOps and Software Supply Chain Security
This IDC Perspective summarizes key product announcements and market developments from RSA Conference 2025, with a focus on application security. The event featured a surge of innovation across areas including securing AI agents and applications, modernizing application security testing, strengtheni ... Read More
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NTT DATA Horizons 2025: Key Takeaways for the Financial Services Industry
At NTT DATA's Horizons 2025 event, the company showcased innovations aimed at a connected and sustainable future, with an emphasis on AI, data management, and data protection. Key innovations relevant to the financial services industry include the IOWN initiative for photonic technology, digital twi ... Read More
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Customer Economic and Geopolitical Concerns: Potential Effects on the IT Service Management Market
This IDC Market Perspective highlights the shifts in IT spending related to IT service management, enterprise service management, and IT asset management due to geopolitical changes, with a focus on automation and AI. "Amid economic uncertainty, organizations look to AI and automation investments fo ... Read More
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IDC PlanScape: How to Put Down an Enterprise Learning Rebellion
This IDC PlanScape examines learning resistance in enterprises. It presents the IDC learning empowerment framework, comprising eight pillars, that enterprises can use to reduce learning resistance and design more evocative, effective, and efficient training initiatives."Addressing learning rebellion ... Read More
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How AI Agents will Impact Next-Generation Partner Business Models
This IDC Market Perspective focuses on how deploying AI agents within their own services offerings will impact the business models of IT services organizations' and the offerings they provide to end customers."Agentic AI will significantly disrupt the existing business models and financial models of ... Read More
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Reconsidering Organizations' Fundamental Approaches to Observability in 2025
The IDC Perspective on solution selection criteria in observability and AIOps explores the rapid digital transformation driven by COVID-19, leading to work models with increased automation and spatial/temporal disassociation. This shift necessitates effective tools to manage the growing complexity o ... Read More
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