Category: E-Commerce & IT Outsourcing
E-Commerce & IT Outsourcing market research reports by IDC
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Cloud Observability — The Need for Resilience
This IDC Perspective discusses how cloud observability solutions represent the next generation of cloud (infrastructure and applications) monitoring systems that can continuously and comprehensive measure the digital infrastructure of organizations and help deliver consistent service, swift problem ... Read More
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Cloud Repatriation Trends in India: What Should CIOs and CTOs Consider?
This IDC perspective discusses the cloud repatriation drivers and trends in India. The report discusses the growing adoption of public cloud platforms and its associate challenges. The document takes a deep dive into the benefits of dedicated cloud and the key drivers for India organizations repatri ... Read More
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Beyond Recruitment: The Shifting Focus of AI Talent Strategy in European Enterprises
The AI & Data Exchange conference in Vienna highlighted strategic approaches to AI talent management, emphasizing the need for a dynamic framework. Organizations face decisions about building, buying, or partnering for AI talent, with retention being a major concern. Successful strategies involv ... Read More
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IDC's Global CIO Advisory Board — The Evolving CIO-CEO Relationship in an AI World
This IDC Perspective summarizes IDC's Global CIO Advisory Board discussion on the evolving CIO-CEO relationship in an AI world. Teodora Siman, research manager at IDC, began by sharing data and insights from IDC's 2025 Worldwide CEO Survey. Following her presentation, Mukund Devanathan, CIO at SI Gr ... Read More
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Coleg y Cymoedd Case Study: Creating Customized Virtual Reality Training Content with Facilitate
This IDC Perspective traces the path that the team at Coleg y Cymoedd took to create bespoke virtual reality (VR) training content for their learners with Facilitate. It examines the organization's needs and requirements, how Facilitate's platform fits those needs, and the benefits the team received ... Read More
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Paving the Way With AI: The Oil and Gas Industry's Energy Transition Journey — 2025 View
This IDC Perspective looks at the energy transition state of worldwide O&G companies, highlighting how they are adopting AI to boost business processes and asset operations in line with their larger net zero goals. It outlines O&G companies' net zero ambitions, commitments, and timelines, th ... Read More
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Infor 2025 Analyst Summit: Integrating AI and Process Intelligence for Industry-Specific Transformation
This IDC Perspective presents a reflection on Infor's strategic direction as discussed during the April 2025 Analyst Summit. It examines Infor's industry-focused approach to integrating AI and process intelligence within its cloud enterprise resource planning (ERP) solutions, marking a transition fr ... Read More
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Infor Innovation Summit 2025 — Maximizing Value Through Accelerated Innovation for Sustainable Success: Asia/Pacific (Including Japan) Perspective
This IDC report provides insights and an overview of the Infor Innovation Summit held in New York City on April 9 and 10, 2025, with emphasis on the Asia/Pacific (including Japan) (APJ) perspective. The event showcased Infor's strategic direction, industry focus, customer successes, and latest produ ... Read More
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Key Announcements from RSAC 2025 for DevSecOps and Software Supply Chain Security
This IDC Perspective summarizes key product announcements and market developments from RSA Conference 2025, with a focus on application security. The event featured a surge of innovation across areas including securing AI agents and applications, modernizing application security testing, strengtheni ... Read More
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Customer Economic and Geopolitical Concerns: Potential Effects on the IT Service Management Market
This IDC Market Perspective highlights the shifts in IT spending related to IT service management, enterprise service management, and IT asset management due to geopolitical changes, with a focus on automation and AI. "Amid economic uncertainty, organizations look to AI and automation investments fo ... Read More
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How AI Agents will Impact Next-Generation Partner Business Models
This IDC Market Perspective focuses on how deploying AI agents within their own services offerings will impact the business models of IT services organizations' and the offerings they provide to end customers."Agentic AI will significantly disrupt the existing business models and financial models of ... Read More
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Reconsidering Organizations' Fundamental Approaches to Observability in 2025
The IDC Perspective on solution selection criteria in observability and AIOps explores the rapid digital transformation driven by COVID-19, leading to work models with increased automation and spatial/temporal disassociation. This shift necessitates effective tools to manage the growing complexity o ... Read More
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IDC's Global CIO Advisory Board — An Overview of SAP's Recent Strategy and Product Announcements
This IDC Perspective summarizes IDC's Global CIO Advisory Board discussion on SAP's latest strategy and product announcements."SAP latest strategy unifies AI, applications, and data to enhance app functionality, operational performance, and efficiency. By standardizing the IT core, organizations can ... Read More
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The Presidential Price Transparency Executive Order Is Irrelevant and Speciously Justified
This IDC Perspective presents that after CMS mandates for payers and providers emerged in response to "surprise billing" and obfuscation of medical pricing, now there is an "executive order." This order is speciously rationalized and ignores the fact that this concept is an expensive proposition of ... Read More
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IDC MaturityScape Benchmark: AI-Fueled Retail Organization Worldwide, 2025
This IDC study presents the results of IDC's 2025 AI-Fueled Organization MaturityScape Benchmark Survey to help guide organizations on their AI maturity journey."Retailers have been focusing on AI for a long time, but exponential transformation has just begun," says Ananda Chakravarty, VP research, ... Read More
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How Do Retail Marketplaces Enable Contextual Customer Experiences
Retail marketplaces that embed contextual intelligence into their digital infrastructure are redefining how value is created and perceived. As customer expectations shift toward immediacy, personalization, and trust, contextual experience becomes the new currency of differentiation. To meet these ex ... Read More
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Japan IT Security Product Market Share, 1H24: The Growing SaaS Security Market
This IDC study analyzes vendor share and vendor trends in the Japan information security product market in 1H24. Also, in this period, the Japan information security product market saw growth in both the security software and security appliance markets as companies and organizations are asked to str ... Read More
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IDC PlanScape: Communications Platform as a Service for Empowering Businesses
This IDC study updates the latest scenario in the communications platform–as-a-service market.“CPaaS is poised to be the cornerstone of enterprise communication strategies, helping businesses deliver more personalized, efficient, and scalable communication solutions. CPaaS companies are leveraging m ... Read More
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Japan Sustainability/ESG Services Forecast, 2025–2029
This IDC study analyzes the overview and trends of the Japan sustainability services market, which is an extract of IT services from the services market defined by IDC and summarizes the results by service segment (business strategy, operations/business model, finance/accounting, human capital manag ... Read More
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AI Oversight Framework: Financial GRC Requirement for AI Adoption
This IDC Perspective emphasizes the critical need for CFOs to implement an AI oversight framework in finance, highlighting its role in ensuring financial integrity, regulatory compliance, and operational resilience. It outlines steps for establishing governance structures, assigning roles, and manag ... Read More
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Tools and Guidance for Adherence to Compliance Standards
This IDC Perspective discusses best practices for implementing adherence to compliance standards and provides an overview of the types of tools that support these efforts. Compliance standards are regulations, guidelines, or policies that organizations must follow to ensure legal, ethical, and opera ... Read More
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Win-Win Product Discovery — A Retail Agentic AI Use Case
This IDC Perspective dissects a key use case that applies agentic AI to enable automation, multilevel agents, orchestration agents, and a key focus on product discovery and search through online retail channels critical to business needs. The next generation of solutions will leverage the advantages ... Read More
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Experience-Driven Commerce: Why Personalization Matters in the B2B Buying Journey
This IDC Perspective analyzes the growing relevance of data-driven personalization in B2B buying journeys enabling organizations to shift from transactional selling to experience-driven partnerships. It explores how AI-powered and integrated systems can enable organizations to deliver relevant and c ... Read More
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ServiceNow Acquires Logik.ai: Key Takeaways for B2B Commerce
This IDC Market Note examines ServiceNow's acquisition of Logik.ai, highlighting the main synergies with ServiceNow's offerings. This report outlines the key takeaways from the acquisition and its impact on the broader B2B digital commerce landscape."ServiceNow's recent acquisition of Logik.ai highl ... Read More
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IDC PeerScape: Best Practices in Adopting Decision Intelligence
This IDC PeerScape offers advice to IT and business executives on how they can ensure success in the adoption of decision intelligence solutions."Decision intelligence is a new practice within organizations. It is largely leveraged for routine decisions that can be automated. As with any aspect of a ... Read More
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