Category: E-Commerce & IT Outsourcing
E-Commerce & IT Outsourcing market research reports by IDC
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Key Announcements from RSAC 2025 for DevSecOps and Software Supply Chain Security
This IDC Perspective summarizes key product announcements and market developments from RSA Conference 2025, with a focus on application security. The event featured a surge of innovation across areas including securing AI agents and applications, modernizing application security testing, strengtheni ... Read More
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Paving the Way With AI: The Oil and Gas Industry's Energy Transition Journey — 2025 View
This IDC Perspective looks at the energy transition state of worldwide O&G companies, highlighting how they are adopting AI to boost business processes and asset operations in line with their larger net zero goals. It outlines O&G companies' net zero ambitions, commitments, and timelines, th ... Read More
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Infor 2025 Analyst Summit: Integrating AI and Process Intelligence for Industry-Specific Transformation
This IDC Perspective presents a reflection on Infor's strategic direction as discussed during the April 2025 Analyst Summit. It examines Infor's industry-focused approach to integrating AI and process intelligence within its cloud enterprise resource planning (ERP) solutions, marking a transition fr ... Read More
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How AI Agents will Impact Next-Generation Partner Business Models
This IDC Market Perspective focuses on how deploying AI agents within their own services offerings will impact the business models of IT services organizations' and the offerings they provide to end customers."Agentic AI will significantly disrupt the existing business models and financial models of ... Read More
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Reconsidering Organizations' Fundamental Approaches to Observability in 2025
The IDC Perspective on solution selection criteria in observability and AIOps explores the rapid digital transformation driven by COVID-19, leading to work models with increased automation and spatial/temporal disassociation. This shift necessitates effective tools to manage the growing complexity o ... Read More
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IDC's Global CIO Advisory Board — An Overview of SAP's Recent Strategy and Product Announcements
This IDC Perspective summarizes IDC's Global CIO Advisory Board discussion on SAP's latest strategy and product announcements."SAP latest strategy unifies AI, applications, and data to enhance app functionality, operational performance, and efficiency. By standardizing the IT core, organizations can ... Read More
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The Presidential Price Transparency Executive Order Is Irrelevant and Speciously Justified
This IDC Perspective presents that after CMS mandates for payers and providers emerged in response to "surprise billing" and obfuscation of medical pricing, now there is an "executive order." This order is speciously rationalized and ignores the fact that this concept is an expensive proposition of ... Read More
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IDC MaturityScape Benchmark: AI-Fueled Retail Organization Worldwide, 2025
This IDC study presents the results of IDC's 2025 AI-Fueled Organization MaturityScape Benchmark Survey to help guide organizations on their AI maturity journey."Retailers have been focusing on AI for a long time, but exponential transformation has just begun," says Ananda Chakravarty, VP research, ... Read More
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How Do Retail Marketplaces Enable Contextual Customer Experiences
Retail marketplaces that embed contextual intelligence into their digital infrastructure are redefining how value is created and perceived. As customer expectations shift toward immediacy, personalization, and trust, contextual experience becomes the new currency of differentiation. To meet these ex ... Read More
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Japan IT Security Product Market Share, 1H24: The Growing SaaS Security Market
This IDC study analyzes vendor share and vendor trends in the Japan information security product market in 1H24. Also, in this period, the Japan information security product market saw growth in both the security software and security appliance markets as companies and organizations are asked to str ... Read More
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IDC PlanScape: Communications Platform as a Service for Empowering Businesses
This IDC study updates the latest scenario in the communications platform–as-a-service market.“CPaaS is poised to be the cornerstone of enterprise communication strategies, helping businesses deliver more personalized, efficient, and scalable communication solutions. CPaaS companies are leveraging m ... Read More
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Japan Sustainability/ESG Services Forecast, 2025–2029
This IDC study analyzes the overview and trends of the Japan sustainability services market, which is an extract of IT services from the services market defined by IDC and summarizes the results by service segment (business strategy, operations/business model, finance/accounting, human capital manag ... Read More
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AI Oversight Framework: Financial GRC Requirement for AI Adoption
This IDC Perspective emphasizes the critical need for CFOs to implement an AI oversight framework in finance, highlighting its role in ensuring financial integrity, regulatory compliance, and operational resilience. It outlines steps for establishing governance structures, assigning roles, and manag ... Read More
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Tools and Guidance for Adherence to Compliance Standards
This IDC Perspective discusses best practices for implementing adherence to compliance standards and provides an overview of the types of tools that support these efforts. Compliance standards are regulations, guidelines, or policies that organizations must follow to ensure legal, ethical, and opera ... Read More
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Win-Win Product Discovery — A Retail Agentic AI Use Case
This IDC Perspective dissects a key use case that applies agentic AI to enable automation, multilevel agents, orchestration agents, and a key focus on product discovery and search through online retail channels critical to business needs. The next generation of solutions will leverage the advantages ... Read More
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Experience-Driven Commerce: Why Personalization Matters in the B2B Buying Journey
This IDC Perspective analyzes the growing relevance of data-driven personalization in B2B buying journeys enabling organizations to shift from transactional selling to experience-driven partnerships. It explores how AI-powered and integrated systems can enable organizations to deliver relevant and c ... Read More
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ServiceNow Acquires Logik.ai: Key Takeaways for B2B Commerce
This IDC Market Note examines ServiceNow's acquisition of Logik.ai, highlighting the main synergies with ServiceNow's offerings. This report outlines the key takeaways from the acquisition and its impact on the broader B2B digital commerce landscape."ServiceNow's recent acquisition of Logik.ai highl ... Read More
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IDC PeerScape: Best Practices in Adopting Decision Intelligence
This IDC PeerScape offers advice to IT and business executives on how they can ensure success in the adoption of decision intelligence solutions."Decision intelligence is a new practice within organizations. It is largely leveraged for routine decisions that can be automated. As with any aspect of a ... Read More
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The Future of Enterprise Connectivity in Manufacturing — Key Investment Areas to Advance AI-Driven Operations
This IDC Perspective takes a look at top connectivity challenges, timelines for connectivity transformation, top areas for investment growth, and the impact of AI. Higher levels of automation and intelligence across the manufacturing floor are driving the need for faster, more reliable, and secure c ... Read More
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IDC MaturityScape Benchmark: AI-Fueled Discrete Manufacturing Organization Worldwide, 2025
This IDC study presents the results of IDC's AI-Fueled Organization MaturityScape Benchmark Survey to help guide organizations on their AI maturity journey."Leading discrete manufacturing organizations start their AI journeys by establishing an effective strategy and vision that drives how they orga ... Read More
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IDC's Top 100 Worldwide Outsourcing-Managed Services Deals of 2022–2024
This IDC Market Perspective provides an overview analysis of the top 100 worldwide outsourcing-managed services deals in 2024 as well as trending analysis of these deals for 2022–2024."The combination of fundamental shifts in enterprise buying patterns and the shockwaves that the U.S. government is ... Read More
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Japan IT Infrastructure Services Forecast by Service Type and Infrastructure Type, 2025–2029
This IDC study contains market forecasts for the Japan IT infrastructure services market as of March 2025. The market size is divided into two customer types (service providers and enterprises), and each is further subdivided by service type for analysis. The enterprise segment forecast is further s ... Read More
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NTT DATA Horizons 2025 Innovation Pathways: Oil & Gas Industry Perspective
This IDC Market Note analyzes the executive presentations delivered at the NTT DATA Horizons 2025 event at its office in Milan on March 26 and 27, 2025. The event highlighted NTT DATA's latest digital innovation projects, developed in collaboration with partners and customers, as well as several new ... Read More
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EMEA Future of Work Xchange 2025: Linking up HR and IT for Digital Business Success
This IDC Market Note discusses the IDC Future of Work Xchange 2025 event, where the best practices to ensure HR and IT collaboration took center stage. It summarizes key insights and takeaways from the event, focusing especially on how to best invest in AI use cases to benefit the workforce and empl ... Read More
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IDC PeerScape: Peer Insights for Choosing Between Project and Product Software Development
This IDC PeerScape examines best practices for moving from a project to a product mindset toward the goal of creating more flexibility, continuous iterative improvements, reduced cycle time, greater user satisfaction, and potentially lower costs in the process. "Organizations looking for a way to ad ... Read More
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