Category: E-Commerce & IT Outsourcing
E-Commerce & IT Outsourcing market research reports by IDC
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Bridging the IT Skills Gap: The Case for GenAI Integration
This IDC Perspective explores how generative AI (GenAI) can help organizations close the widening skills gaps caused by technological advancements and shifting workforce demographics. Despite the fact that most global enterprises are already using GenAI tools, many initiatives remain stuck in isolat ... Read More
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Supply Chain Execution Investment Priorities in the Face of Economic Uncertainty
This IDC Market Perspective explores technology investment priorities in the face of an uncertain economic outlook, distinct business challenges and priorities that transportation and logistics teams are facing, and the technologies that are helping deliver value into operations by enhancing logisti ... Read More
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Managing Digital Business Initiatives: Who's the Orchestrator in the EMEA C-Suite?
This IDC Market Perspective examines the role of orchestrators in driving digital business initiatives across EMEA, highlighting the strategic importance of orchestration in achieving business goals. It outlines key orchestrator models — technology leaders, business leaders, and federated C-suite ce ... Read More
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The Pervasive IT Governance Playbook: Unifying Technology, Risk, and Business Strategy
This IDC Perspective presents a comprehensive framework for pervasive IT governance that unifies technology management, risk oversight, and strategic business alignment into a cohesive, adaptive system capable of thriving in today's turbulent digital environment. As digital transformation accelerate ... Read More
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IDC Global CIO Advisory Board: Leading Through Economic Uncertainty
This IDC Perspective summarizes IDC’s Global CIO Advisory Board discussion held in April 2025. In the meeting, IDC data and insights were shared on the economic outlook and the impact tariffs are having on IT spending. Board members then discussed the impact of these factors on their IT decisions. “ ... Read More
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IDC PlanScape: Tabletop Recovery Exercises
This IDC PlanScape provides CIOs, CISOs, and business leaders with a structured approach to launching or evolving their tabletop recovery exercise programs, covering why these exercises matter, what makes them successful, who needs to be involved, and how to use them as a lever for strategic improve ... Read More
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Key Sustainability Trends and Developments, 2025
This IDC Market Perspective provides an overview of key developments in corporate sustainability and ESG in EMEA. Between geopolitical and macroeconomic volatility and ESG pushback on the one hand and the visible urgency for climate action on the other, topics around risk mitigation and resilience c ... Read More
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The Future of Enterprise Connectivity in Retail — Key Investment Areas to Accelerate Efficiency and Time to Revenue
This IDC Perspective takes a look at top connectivity challenges, timelines for connectivity transformation, top areas for investment growth, and the impact of AI. Retailers face the onslaught of internal and external pressures to deliver a high-value experience to customers in physical stores and o ... Read More
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Global Systems Integrator Partnerships in Asia/Pacific: Navigating Local Nuance, Delivering Global Intent
This Market Perspective examines the strategic role of global systems integrators (GSIs) in Asia/Pacific and the growing disconnect between global partnership intent and local execution. Although GSIs are often viewed as multipliers for scale and transformation, meaningful traction in the region is ... Read More
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Australia and New Zealand Industry and Company Size IT Spending Forecast, 2025–2029
This IDC study shows that the IT spending forecast for Australia and New Zealand (ANZ) from 2025 to 2029 highlights significant growth, driven by digital transformation (DX), AI, cloud computing, and cybersecurity investments. Australia's market is bolstered by economic recovery and strategic techno ... Read More
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IDC PeerScape: Practices to Successfully Modernize B2B Middleware
This IDC PeerScape highlights best practices provided in the IDC MarketScape for worldwide business-to-business middleware from December 2024. It highlights the collective learnings to provide best practices to companies looking to add or replace B2B technologies.According to Shari Lava, senior dire ... Read More
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Securing Access: Addressing Identity Management Challenges in the Energy Sector
The IDC Perspective examines the implementation of SailPoint IdentityIQ IAM at SOCAR Türkiye, which demonstrates the increasing importance of centralized identity governance, automated access control, and regulatory compliance in modern enterprise environments. As organizations expand their digital ... Read More
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Amazon Web Services launches New Asia/Pacific (Taipei) Region Focused on Strengthening Digital Resilience and Industry Innovation
This IDC Vendor Profile focuses on the launch of AWS Asia/Pacific (Taipei) Region and other investment impacts on Taiwan. ... Read More
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IDC PeerScape: PLM Practices to Speed Product to Market
This IDC PeerScape delves into several PLM use cases to see how some of these functional capabilities and system alignments are coming to life for apparel and footwear brands, driving speed, collaboration, and innovation across the board."Retailers and brands are harnessing the power of PLM within a ... Read More
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Worldwide Workstation Forecast Update, 2025–2029: 1Q25
This IDC study presents an update to our 2025–2029 worldwide workstation market forecast."Workstations showed strong growth in the prior quarter in lieu of migration and refresh," states Linn Huang, research vice president, Devices and Displays, IDC. "Expect AI to carry growth in the coming ones." ... Read More
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Softtek — IT Services Vendor Profile
This IDC Vendor Profile examines Softtek, a private company that provides technology services across areas such as application development and management, IT operations, cloud, AI and analytics, systems integration, and data services. Softtek is among the prominent service providers in Mexico, cater ... Read More
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CoolIT Vendor Profile
This IDC Vendor Profile overviews the company history, market position, strategy, and portfolio of CoolIT, one of the leading datacenter liquid cooling vendors. ... Read More
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AI Skills Unlocked: What Tech Vendors and IT Service Providers Need to Know
The IDC Market Perspective explores the evolving AI skills landscape for tech vendors and IT service providers, emphasizing the need for both technical and nontechnical competencies. As AI adoption accelerates, organizations must bridge skill gaps, comply with regulations, and deliver innovative sol ... Read More
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Pricing Complexity in B2B Digital Commerce: Key Trends and Improvement Opportunities
This IDC Perspective examines the multifaceted challenges of pricing complexity in B2B digital commerce, analyzing its key drivers, business impacts, and the evolving technology landscape. This report provides explores current and emerging pricing management approaches, including AI-driven solutions ... Read More
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Assessing the Value and Outcomes of IT Service Management and Enterprise Service Management
This IDC Perspective explores how organizations assess value of IT service management and enterprise service management, emphasizing the importance of metrics and storytelling to demonstrate impact beyond efficiency. It explores AI's role in enhancing value and encourages organizations to align serv ... Read More
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Atos Genesis Strategy: Not Judgment Day, but a New Beginning
This IDC Market Note analyzes the highlights and key takeaways from Atos Capital Market Day 2025, held on May 14. During the event, Atos leadership unveiled "Genesis," a four-year strategic transformation plan to restore sustainable growth and profitability after its 2024 financial restructuring. At ... Read More
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Japan Security Services Forecast 2025–2029: Structural Transformation Brought About by AI and Platformization
This IDC study provides spending trends and growth forecasts for the Japan security services market from 2025 to 2029, divided into the professional security services market and the managed security services market. One of the factors driving the market is the demand for services that address the la ... Read More
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IDC PlanScape: Digital Business Strategy Services
This IDC PlanScape highlights the importance of digital business strategy services. "For organizations, survival hinges on strategic alignment with technology and market trends," says Erin Hichman, research manager, Digital Business Professional Services, IDC. "Digital business strategy services are ... Read More
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The Emerging Role of Agentic AI in Supply Chain Planning
This IDC Perspective discusses the emerging role of agentic AI in supply chain planning. While agentic AI has a long way to go, the promise of improving supply chain performance, process automation, and end-to-end optimization means this will be a rapidly growing field and, perhaps, a competitive ad ... Read More
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Charter Communications and Cox Communications Announce Merger, Creating Connectivity and Entertainment Powerhouse — Is Mobile Next?
This IDC Market Note provides an overview of the May 16, 2025, merger announcement between Charter Communications and Cox Communications and offers IDC's perspective on the impact to the broader market and customer landscape. ... Read More
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