Category: IT Administration
IT Administration market research reports by IDC
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8x8: Transformed, Revitalized, and on the Offense
8x8’s third analyst summit showcased its transformation into an outcome-based communication solutions provider. The company emphasizes customer success based on a pragmatic approach to AI adoption and a flexible CX platform. Key product announcements at the summit included 8x8 JourneyIQ, contact cen ... Read More
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The Digital Accessibility Regulation Landscape: From the European Accessibility Act to International Regulations and the Impact on EMEA Companies
This IDC Market Note discusses the most relevant digital accessibility regulations impacting the EMEA region, including insights about and impacts on customers and employees."Digital accessibility and the broader DEI mandate is among the most discussed aspects in organizations across the globe. With ... Read More
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IDC PlanScape: IT Product Management
Technology departments are in the business of delivering a range of technology services — communications, transaction processing, analytics, data, and so forth. By treating the major technology services as products — each with a set of desired outcomes, knowledge of customer needs, and life-cycle ma ... Read More
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Microsoft Entra ID Backup and Recovery Strategy: The Whys and Hows
This IDC Perspective highlights the need for dedicated third-party data protection services to ensure business continuity, compliance, and security of Microsoft Entra ID and why organizations should prioritize backing up Entra ID objects. Microsoft Entra ID (formerly Azure Active Directory) is a cri ... Read More
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Navigating the Tariff Terrain: A CFO's Guide to Strategic Resilience — A Resource for Finance Leaders Facing Global Economic Uncertainty
This IDC Perspective equips CFOs to combat market uncertainty, particularly rising tariffs, using a strategic battle card framework. It outlines phased actions, emphasizes financial resilience, supply chain agility, and proactive communication, illustrated with a generic manufacturing example, to na ... Read More
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Tax as a Growth Engine: Identifying Opportunities in Compliance Data
This IDC Perspective provides a comprehensive overview of how companies can transform their approach to tax data, shifting from a focus solely on compliance to actively using tax insights for strategic decision-making and the identification of valuable revenue growth opportunities across various bus ... Read More
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What in the Flock Is Going on in Public Safety Tech? Flock Safety Offers Shift from Monolithic Technologies to Integrated Platforms
This IDC Perspective discusses how Flock Safety offers a shift from monolithic technologies to integrated platforms. Flock Safety is disrupting the public safety technology market by expanding to a comprehensive platform, challenging established players like Axon and Motorola. The company's software ... Read More
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Leading the Future of Connectedness: How the National University of Singapore Sets the Standard for Seamless Experiences
This IDC Perspective discusses the details of execution of the Best in Future of Connectedness from the IDC Future Enterprise Awards 2024 in the Asia/Pacific region. The document discusses National University of Singapore's (NUS) transformation toward ubiquitous connectivity to deliver stable and se ... Read More
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Canadian Communications Service Provider Capex Spending, 2024–2025: Capital Intensity Keeps Falling
This IDC Market Perspective details Canadian communications service provider capex spending for 2024–2025. Canadian communication service providers total capex investments will fall for a third year in a row in 2025, nearing spending levels last seen in 2020 when capex spending was hampered by COVID ... Read More
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GenAI Policy Template for End-User Technology Leaders
This IDC Perspective provides a GenAI policy responding to client needs for a best practice GenAI governance policy to leverage. It responds to increasing client demand for GenAI policy guidance, leveraging research and real-world insights to accelerate policy implementation. The document emphasizes ... Read More
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Cyber-Resilience — Turning Every Crisis into an Opportunity to Emerge Stronger
This IDC Perspective emphasizes the critical importance of cyber-resilience in today’s digital landscape. With increasing cyber-risks and the adoption of AI, organizations must prioritize cyber-resilience to mitigate threats and ensure operational continuity. The document highlights the need for com ... Read More
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IDC PeerScape: Lessons Learned for Integrating New Tech and Innovations into the Flow of Work
This IDC PeerScape presents lessons learned and best practices for successfully incorporating new technology or innovations into the flow of work.“All organizations that want to keep pace with the speed of change will have to routinely test and introduce new technology into their organizations,” sai ... Read More
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IDC PlanScape: CIO Strategic Planning
This IDC PlanScape presents a comprehensive guide for CIOs to develop and implement strategic planning in the digital enterprise. It enables organizations to navigate market turbulence, adapt rapidly to changing conditions, and orchestrate complex IT environments to deliver dynamic capabilities. In ... Read More
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How Government Agencies Can Leverage AI Processes to Improve IT Sourcing and Procurement
The IDC Perspective explores the transformative potential and recommends specific processes to leverage AI in IT government sourcing and procurement, highlighting its ability to enhance efficiency, productivity, and decision-making. With several government and commercial examples, the document under ... Read More
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The Evolving Impact of Agentic AI on the Future of Work: Regional Comparisons 2025
This IDC Perspective explores the transformative impact of agentic AI on the future of work, highlighting regional differences in adoption and its implications on work cultures, operational efficiency, and business strategies. It emphasizes the need for organizations to navigate change management, u ... Read More
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The Next-Generation Digital Leader
This IDC Perspective discusses how CEOs are looking for digital leaders that bring differentiation and leadership in terms of strategy, ROI, and risk.The expectations of the next generation of digital leadership are high. CEOs and boards are keen to see value-based impacts through disruptive strateg ... Read More
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IDC MaturityScape Benchmark: AI-Fueled Media and Entertainment Worldwide, 2025
This IDC study presents the results of IDC’s 2025 AI-Fueled Organization MaturityScape Benchmark Survey to help guide organizations on their AI maturity journey.“Leading organizations in the media industry start their AI journeys by establishing an effective strategy initially focused on people’s re ... Read More
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NIS2: Services Partners Ready to Provide Digital Business Support
This IDC Perspective discusses NIS2 compliance requirements, the challenges for businesses, the importance of business continuity, incident management measures, and seeking independent expert support to ensure a streamlined and value-added digital business. It leverages insights from IDC's cloud dat ... Read More
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AI Agent Use Case: Third-Party Risk Management for Financial Services
This IDC Perspective explores the increasing complexity of third-party risk management (TPRM) in financial services and how AI-driven automation is addressing inefficiencies caused by manual processes and fragmented data integration. The integration of agentic AI into third-party risk management is ... Read More
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Just How Intelligent Are We Getting?: The Growing Role of Decision Intelligence in Supply Chain Planning
This IDC Perspective explores the growing role of decision intelligence in supply chain planning and a non-exhaustive list of vendors noted in IDC's Market Glance that have focused in this space. A growing list of vendors has been developing advanced decision intelligence capabilities to the point t ... Read More
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Marketing Investment Planner 2025 Executive Summary
This IDC Perspective examines IDC’s 2025 Tech Marketing Spending Benchmark Survey, which provides evidence-based quantitative insight for marketing planning, performance, and productivity management and transformation into the next era’s marketing powerhouse. “As AI rapidly reshapes the marketing la ... Read More
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The European Clean Industry Deal: Striking a Balance Between Being Green and Being Profitable
This IDC Perspective explores the European Clean Industry Deal and its implications for industrial competitiveness and decarbonization. It highlights the financial incentives, regulatory support, and digital solutions that aim to make green investments more attractive and feasible for energy-intensi ... Read More
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Modernization and Transformation: A Multitude of Software Pathways to Embrace
This IDC Perspective is an aid for the IT buyer on the many journeys organizations are making to modernize and transform their organizations in this new AI world.Organizations are moving quickly along the AI journey, including making more and faster decisions to migrate from on-premises applications ... Read More
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2025: AI Brings New and Improved Business Performance Expectations as Well as Opportunities
This IDC Perspective looks at AI bringing new and improved business performance expectations and opportunities. AI isn't just the shiny new technology object but rather an opportunity to leverage more technology than in years past. While organizations have long been improving businesses with new lin ... Read More
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Procurement Application Predictions for 2025
This IDC Perspective aims to explore the anticipated developments and trends that are expected to shape the landscape of procurement solutions in the coming years. The procurement application landscape in 2025 is poised for significant transformation driven by technological advancements such as AI, ... Read More
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