Category: E-Commerce & IT Outsourcing
E-Commerce & IT Outsourcing market research reports by IDC
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A View from NRF 2025: Is AI Part of Retail?
This IDC Perspective examines NRF 2025, a key retail event of the year from the view of artificial intelligence (AI) and advancements in AI. NRF 2025 brought forth almost 40,000 attendees and thousands of companies and organizations as part of the largest retail event worldwide with an enormous inte ... Read More
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Combine Growth and Cost Takeout Strategies to Reinvent the Payer Commercial/Employer Market
The IDC Perspective discusses the commercial market bringing payers conflicting priorities. Providing employer groups with the custom plans they demand while efficiently managing that data throughout their many siloed operational systems proves challenging for payers."Using a 'cost takeout' methodol ... Read More
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Highlights of the Consumer Market Model: Total Consumer Spending on Digital Goods and Services
This IDC Market Perspective highlights data found in the 2H24 release of the Consumer Market Model (CMM). Specifically, it highlights total consumer spending on digital goods and services across 22 consumer online activities and 8 peer-to-peer (P2P) or sharing economy segments, presenting expected 2 ... Read More
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GreenBiz 2025 and What It Means for Sustainability Services, an Uncertain Market
This IDC Perspective discusses about GreenBiz 2025 and what it means for sustainability services. GreenBiz 2025 highlighted the latest trends and innovations in sustainable business practices, emphasizing decarbonization, supply chain management, and the importance of transparency in disclosure and ... Read More
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NRF 2025 Supply Chain Top Takeaways
This IDC Perspective analyzes the proceedings at the NRF 2025 Supply Chain conference and highlights the pervasive role of AI, particularly GenAI and agentic AI, in optimizing retail supply chains, improving decision-making, and better serving the end consumer. Key takeaways include the integration ... Read More
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The Digital Operational Resilience Act: What Does It Mean for Asia/Pacific Financial Institutions?
This IDC Perspective examines the Digital Operational Resilience Act (DORA) and its implications for Asia/Pacific FIs as they navigate evolving regulatory landscapes. Although DORA is a European Union (EU)–specific regulation, its principles are influencing Asia/Pacific regulators, particularly in I ... Read More
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Special Award for Digital Innovation Winner Profile: Gamuda Berhad
This IDC Perspective discusses the nomination details of the Special Award for Digital Innovation winner — Gamuda — from the IDC Future Enterprise Awards 2024 in Asia/Pacific, highlighting how advanced digital technologies such as generative AI (GenAI) and analytics can impact organizations moving f ... Read More
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Value Creation Opportunities in Multi-Step B2B Sales via Digital Commerce
This IDC Perspective analyzes multi-step B2B sales, highlighting the rapidly evolving landscape of complex distribution networks, value-added resellers, and partner relationships. This document explores the key trends driving transformation as well as value creation opportunities in multi-step B2B s ... Read More
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Japan Public IT Cloud Services Forecast, 2025–2029
This IDC study summarizes the qualitative and quantitative analysis of the Japan public cloud services market based on information collected by the end of January 2025.Public cloud services have become widespread in the Japan market, and their uses are expanding from improving IT/operational efficie ... Read More
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Enterprise Systems Influencing Product Experience Beyond PXM: Product Experience Strategy for Commerce
This IDC Perspective discusses how product experience management platforms work with other enterprise applications to create a technology ecosystem for the management of a holistic product experience (PX) strategy. Product experience encompasses the full life cycle of customer interactions with a pr ... Read More
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Tech Buyer Analysis of PXM, PIM, PLM, MDM, and DAM: Product Experience Strategy for Commerce
This IDC Perspective provides a tech buyer analysis of product experience management (PXM), product information management (PIM), product life-cycle management (PLM), master data management (MDM), and digital asset management (DAM). Managing PX at scale requires an ecosystem of enterprise applicatio ... Read More
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AI Agent Use Case: Mortgage Prequalification
This IDC Perspective discusses the use case of AI agents in mortgage prequalification. Just as institutions were working through the introduction of generative AI into their technology and business environments, along come AI agents and agentic AI to add complexity to the planning and investment pro ... Read More
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Top 5 Trends for Enterprise Mobile Devices in 2025
This IDC Market Perspective examines the key trends that will impact the enterprise mobile device market in 2025. As businesses head into 2025, the important lessons learned around mobile AI, corporate-liable devices, and mobile device as a service will drive the trends that we expect to see in this ... Read More
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Moving the Goalposts: NRF 2025 Introduces Change
This IDC Perspective reviews the National Retail Federation’s (NRF’s) Big Show and Expo 2025, looking at the rapid changes and introduction of AI/ML and generative AI and how they play a part in retail technology and experience. The synopsis of the event is in line with the most important factors th ... Read More
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CDN Update: Transformation into Edge Delivery Services
This IDC Perspective discusses the ongoing transformation of CDN providers toward edge delivery services. It presents the opportunities ahead for these providers to capitalize on this emerging growth market. It provides guidelines for enterprises to help them decide on which service providers align ... Read More
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IDC’s Global CIO Advisory Board — Navigating Agentic AI: Current Approach and Strategies
This IDC Perspective summarizes IDC’s Global CIO Advisory Board session, which took place in January 2025, on current approach and strategies for agentic AI.“As CIOs prepare for the adoption and scaling of agentic AI, and business leaders articulate the outcomes, tech vendors are expected to further ... Read More
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Worldwide Threat Intelligence Forecast, 2025–2029: From Data to Decisions — The Intelligence-Driven Security of the Future
This IDC study presents a five-year forecast for the threat intelligence market for 2025–2029."Threat intelligence is no longer just a cybersecurity asset — it's a business enabler," says Monika Soltysik, senior research analyst, Security and Trust, IDC. "Organizations that embed threat intelligence ... Read More
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IDC PeerScape: Best Practices in Data Intelligence
This IDC PeerScape highlights strategies for implementing data intelligence platform software, emphasizing starting small, gaining executive sponsorship, involving cross-functional teams, prioritizing training, and maintaining data quality. The document underscores the importance of strategic scopin ... Read More
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Consumer GenAI and Social Media Integration
This IDC Market Perspective looks at how social media has been a key contributor to the growth of the consumer generative artificial intelligence (GenAI) market. Meta AI reaches hundreds of millions of consumers through Facebook, Instagram, Messenger, and WhatsApp, and xAI’s Grok is key component of ... Read More
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Edge Innovation: Solutions for Better Health
This IDC Market Perspective explores the use of edge infrastructure to drive transformation of the healthcare industry, outlining edge use cases and opportunities for edge providers to support innovation in healthcare and life sciences. "As the healthcare industry shifts to AI and data-driven insigh ... Read More
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AI-Powered Retail — Central Retail Corporation's Approach to Personalization, Efficiency, and Growth
This IDC case study explores how Central Retail Corporation (CRC) is using AI and digital partnerships to scale innovation while maintaining operational efficiency. By implementing an AI-powered customer data platform, hyper-personalization strategies, and application programming interface (API)–dri ... Read More
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Payers Should Consider an Enterprise Approach to Achieve Mandated Accessibility
This IDC Perspective discusses how payers should consider an enterprise approach to achieve mandated accessibility. The most appropriate path for payers in achieving both of the mandated initiatives seems to be establishing an overall vision and road map of the enterprise’s approach and then modular ... Read More
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Best in Connected City Award Winner Profile - 2024
This IDC Perspective highlights the award-winning Smart City initiative by MTR Corporation in Hong Kong, aimed at achieving a "smart and inclusive journey." Through its "Smart ESG: Technology-enabled Social Inclusion" program, MTR has demonstrated its commitment to digital transformation and a conne ... Read More
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IDC's 2024 Special Award for Digital-Native Business —Winner Profile
This IDC Perspective discusses the nomination details of the winner of the Special Award for Digital-Native Businesses (DNBs) from IDC's Future Enterprise Awards 2024 in Asia/Pacific with how AI can impact organizations moving forward."AI will eventually redefine industries in the digital-first era, ... Read More
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IDC Future Enterprise CIO/CDO of 2024: A CIO's Journey Toward Building a Resilient Digital Ecosystem Platform
This IDC Perspective emphasizes the transformative role of technology, particularly AI, in reshaping organizational functions and strategies. It highlights the evolving responsibilities of CIOs in driving business transformation, fostering innovation, and aligning technology with strategic prioritie ... Read More
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