Category: E-Commerce & IT Outsourcing
E-Commerce & IT Outsourcing market research reports by IDC
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Why Spatial Interfaces and Digital Twins Are Essential to Advancing Industrial Analytics
This IDC Perspective identifies trends in different types of interfaces for industrial analytics. Digital twins have historically represented spatial interfaces and visualizations that showcase data and analyses for physical world systems. As the data and analytics methods become more complex and in ... Read More
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Ready to Bot-ch Your Sales Team? The Promises of AI for B2B Sales in 2025
This IDC Perspective explores the transformative impact of generative AI on B2B sales by 2025, highlighting AI's role in automating routine tasks, enhancing sales efficiency, and redefining sales professionals' roles. It discusses the emergence of AI-powered SDRs and BDRs, vertical AI solutions tail ... Read More
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Implementing GRC Tooling
This IDC Perspective examines the implementation of GRC (governance, risk, and compliance) tools, which are essential for organizations seeking to manage risks, ensure compliance, and enhance governance practices. By providing a centralized platform, automation capabilities, and decision support too ... Read More
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AWS Introduces Amazon Nova, the New Benchmark for Video and Multimodal Content Generation
This IDC Market Note discusses AWS’ introduction of Amazon Nova, a new suite of AI models for media and entertainment, at re:Invent 2024. These models, including Nova Micro, Lite, Pro, and Premier, offer advanced text, image, and video processing summarization and analytics, while Nova Canvas and Re ... Read More
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Amazon Introduces SageMaker Unified Studio Marking the Race Toward Streamlined AI and GenAI Development
This IDC Perspective discusses Amazon streamlining data and AI workflows. In 2024, many vendors answered the call to unify their predictive and generative AI (GenAI) development capabilities into a single development environment. Amazon capped the year by announcing significant investments to unify ... Read More
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Scaling Smart Manufacturing with Cloud
This IDC Perspective discusses the state of cloud computing in the manufacturing sector and how cloud services facilitate the integration of IoT, AI, and machine learning, supporting real-time monitoring and predictive maintenance. It also looks at how edge computing, hybrid, and multicloud environm ... Read More
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Adtech/Martech Pricing: Adapting to the AI Everywhere Era
This IDC Market Perspective dives deep into the rapidly shifting landscape of pricing for AI-powered promotional technologies, urging a bold departure from outdated models to embrace value-based pricing. As AI revolutionizes customer experiences, the old ways of pricing — based on simple inputs and ... Read More
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Mitigating IT Systemic Risk
This IDC Perspective discusses the IT landscape that is shifting in significant ways. Digital transformations are introducing new vendors, the inability to retire legacy systems is increasing tech debt, and the democratization of IT and sudden explosion of AI is expanding tech footprints with little ... Read More
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Confidence Scores: Transparency, Intelligence, and Business Resilience at Scale
This IDC Perspective explores the transformative potential of confidence scores, focusing on their capacity to enhance organizational resilience and operational efficiency. Confidence scores are a transformative tool designed to enhance enterprise resilience and operational efficiency through data-d ... Read More
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Best in Future of Trust: GCash Leads the Way in Secure and Inclusive Fintech Innovation
This IDC Perspective discusses the nomination details of the Best in Future of Trust winner from the IDC Future Enterprise Awards 2024 in Asia/Pacific, showcasing GCash's innovative approach to building digital trust and advancing cybersecurity in financial technology (fintech)."Effectively addressi ... Read More
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Top 5 Trends in Managed Edge Content Delivery Services in 2025
This IDC Perspective anticipates key trends in the managed edge and content delivery services market in 2025. These include the emergence of inference at the edge, the pivot toward a unified SASE platform as a service, the focus on compelling industry edge use cases, the impact of AI on traffic, and ... Read More
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The Automation Imperative, Extending Supply Chain Capabilities and Augmenting the Logistics Workforce
This IDC Perspective explores how automation can enhance logistics execution and supply chain intelligence to boost productivity, reduce costs, improve serviceability, and advance sustainability. With a workforce under constant strain, logistics leaders are focusing on technologies like IoT, cloud c ... Read More
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NIS2 Directive: Why and How to Make Backup and Recovery a Strategic Priority for Compliance
This IDC Perspective discusses the compliance requirements of NIS2 and how organizations should develop holistic strategies encompassing both security and data protection for adhering to the gold standard of cyber-readiness. "Evolving EMEA digital regulations demand robust cybersecurity and data res ... Read More
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TCG Lifesciences Streamlines Processes to Enhance Business Efficiency, Implement Secure Data Management Strategies, and Reduce Costs
This IDC Perspective highlights how TCG Lifesciences (TCGLS) leveraged advanced technologies to enhance operational efficiency and decision making across multiple business functions. By utilizing AI for predictive analysis in retrosynthetic route planning, ML for task automation, and data analytics ... Read More
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Investing in Product Engineering — Increase Revenue and Decrease Cost
This IDC Perspective explores the correlation between the cost of R&D, cost of goods sold, and revenue growth for almost 1,000 discrete product manufacturers across five industries. A strong correlation has been identified where higher engineering costs results in lower production costs (higher ... Read More
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Top Trends in Enterprise Connectivity for 2025
This IDC Perspective discusses top trends in enterprise connectivity for 2025.As enterprises look ahead to the coming year, 2025 will continue to be a year of evolving enterprise connectivity. “Businesses across all vertical markets are continuing to adapt to emerging technologies and see increasing ... Read More
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Amazon Introduces Nova Foundation Models and Expands Model Choice in Amazon Bedrock
This IDC Market Note discusses how Amazon continues to innovate in GenAI, introducing a new family of frontier models addressing numerous enterprise use cases. The Nova model family includes text-only, multimodal, image-generation, and video-generation models, covering a wide range of enterprise use ... Read More
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IDC PeerScape: Practices for CAIO Success
This IDC PeerScape discusses the practices to help the new CAIOs succeed.“‘Seize the moment’ is a common exhortation. But high-impact opportunities are rare. The emergence of the CAIO position, however, is such a time. IT leaders have the chance to break new ground for innovation, deliver dramatic b ... Read More
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Driving IT Success with Structured Business Relationship Manager Partnership Reviews
This IDC Perspective presents a structured approach to maximizing the impact of business relationship managers (BRMs). It outlines a strategic client partnership framework that aligns IT initiatives with business goals, enabling BRMs to drive measurable value and elevate their roles from operational ... Read More
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IDC PeerScape: Practices for Incorporating GenAI into IT Operations
This IDC PeerScape presents best practices for effectively incorporating GenAI into ITOps, the importance of advanced data preparation, choosing the right use cases, and the need for continued human connection.“Generative AI has the potential to exponentially improve the entire ITOps workflow and re ... Read More
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Five Key Trends in 2025 for Enterprise Client Computing Platforms
This IDC Market Perspective discusses the five key trends in 2025 for enterprise client computing platforms. AI everywhere is the headline trend in IT, but it is only one of several key trends which continue to shape the enterprise client platform (including client virtualization) in 2025. Others in ... Read More
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Building AI-Ready Infrastructure: How John Holland Group Achieved Operational Excellence with End-To-End Observability
This IDC Perspective discusses the execution details of the Best in Future of Digital Infrastructure winner from the IDC Future Enterprise Awards 2024 in the Asia/Pacific region. John Holland Group transformed its IT infrastructure by adopting a cloud-native, AI-ready digital platform with end-to-en ... Read More
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Securing Closed Source and SaaS Apps in the Enterprise Software Supply Chain
This IDC Perspective offers guidance on why software supply chain security protections must extend to closed source and SaaS applications as well as open source code. Third-party closed source applications and SaaS apps often feature prominently alongside open source code in enterprise software supp ... Read More
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EU's Digital Operational Resilience Act Takes Effect: Financial Organizations Still Navigating Compliance
Since January 17, 2025, the EU financial sector must comply with the Digital Operational Resilience Act (DORA), a harmonized regulatory framework aimed at ensuring organizations can withstand, respond to, and recover from cyberthreats and IT disruptions. This IDC Market Note examines the level of co ... Read More
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IDC PeerScape: Practices to Implement and Scale Platform Engineering
This IDC PeerScape draws on interviews with IT leaders from multiple enterprises who have overseen successful platform engineering initiatives to provide guidance on how businesses may best approach the adoption of platform engineering and the implementation of an IDP. By highlighting key challenges ... Read More
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