Category: E-Commerce & IT Outsourcing
E-Commerce & IT Outsourcing market research reports by IDC
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IDC PeerScape: Practices for Implementing a New IT Service Management Installation
This IDC PeerScape presents best practices for a new or replacement IT service management software installation, from goal setting to implementation to data management to staff guidance.“In a time of product discontinuations and new available features, organizations have the opportunity to plan upda ... Read More
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Business Impact Assessment: Beyond Disaster Recovery
This IDC Perspective explores the diverse applications of a business impact assessment (BIA) document, including its role in tech debt planning, strategic project prioritization, and budgeting. The business impact assessment document is traditionally used as the cornerstone for business continuity a ... Read More
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AI in Finance: Where It's Being Used and Is It Delivering Value?
This IDC Perspective discusses AI in finance. AI is revolutionizing corporate finance by enhancing decision-making, risk management, and operational efficiency through technologies like machine learning and RPA. Despite significant benefits such as improved forecasting and automation, challenges lik ... Read More
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Enterprise, IT Business, and Functional Business Architects: What Are the Differences, and How Are They Steering the Technology Decisions?
This IDC Market Perspective explores the distinct roles of enterprise, IT business, and functional business architects in large corporations, emphasizing their unique perspectives and collaborative efforts in technology decision-making. It highlights the importance of understanding these roles for v ... Read More
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Impact of Data Egress on Cloud Buyers
This IDC Market Note discusses how the role of data as the foundation of a digital enterprise significantly impacts data egress costs through several mechanisms, primarily related to data management practices and operational strategies, and how cloud buyers can navigate the complex egress models and ... Read More
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The Impact of the New U.S. Administration on the European ICT Market: An Initial Assessment, February 2025
This IDC Market Perspective examines how the new U.S. administration's policies are shaping the IT landscape in Europe. The report analyzes the challenges and opportunities in areas such as trade dynamics, economic conditions, and technological progress. It provides insights into how these factors a ... Read More
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U.S. and EU Trade Policy Developments Around Chinese Imports: Implications for B2B Order Management and Fulfillment
This IDC Perspective examines the evolving nature of trade policies in the U.S. and EU regarding Chinese imports, and their implications for B2B ecommerce fulfillment. It highlights how changes to de minimis exemptions and increased attention on Chinese imports are contributing to a shift toward bul ... Read More
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Regulatory Factors Impacting the European Services Market — and How Services Providers Are Responding
This IDC Market Perspective analyzes the major regulatory factors causing operational and strategic hurdles to services providers and highlights innovative approaches to navigate and capitalize on these trends."The European IT and business services industry is navigating a complex regulatory environ ... Read More
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Creating an IT Strategy: A Template
This IDC Perspective provides a comprehensive template designed to help organizations create an effective, well-structured IT strategy. Building on previous guidance, this template offers a step-by-step approach for aligning IT initiatives with business goals. By focusing on clarity and organization ... Read More
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The Unified Content Model: Rethinking the Content Supply Chain in the Era of Agentic AI
This IDC Perspective on the Unified Content Model (UCM) 2025 updates a model originally developed in 2022, highlighting the integration of generative AI (GenAI) into a modern content management approach. The Unified Content Model orchestrates content supply chains, enhancing operational efficiency a ... Read More
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Digital Twins: Closing the Gap Between the Virtual and the Real Worlds
This IDC Perspective focuses on the adoption of digital twins in the life science industry. It focuses on key growth predictions, global initiatives, enabling technologies, factors critical to the success of digital twin initiatives and the digital twin landscape, and provides guidance to technology ... Read More
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Telefónica Tech: Aiming for Next-Gen IT Solutions Growth
This IDC Market Note presents IDC's view of Telefónica Tech's most recent analyst day, held in London on November 28, 2024. It concentrates on the company's growth strategy and development in specific portfolio areas: IoT, business applications, SASE, AI/data, and cloud. ... Read More
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Automation as a Catalyst: Driving Business Agility, Speed, and Data Integrity
This IDC Perspective aims to provide CIOs, senior IT and technology executives, and other enterprise leaders with insights into how a robust automation strategy can drive businesses to new heights, unlocking new levels of operational efficiency, decision-making speed, and data reliability while also ... Read More
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Taking an Integrated Approach in Securing and Safeguarding AI Use Across the Enterprise
This IDC Perspective highlights the urgent need for enterprises to adopt comprehensive frameworks to secure and safeguard AI usage across their operations. As AI integration accelerates, companies face significant risks, including data privacy issues, security vulnerabilities, and compliance challen ... Read More
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Worldwide Website Software Forecast, 2025–2028
This IDC study provides a sizing of the worldwide website software market's 2023 historical data and a four-year forecast through 2028 by geographical region and deployment type. It also provides commentary on market growth and the emerging trends and provides actionable advice for technology suppli ... Read More
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IDC PlanScape: An Enterprise Skills Framework for Human-AI Collaboration
This IDC PlanScape discusses an enterprise skills framework for human-AI collaboration.“Amid AI advancements, human oversight and nuanced skills are critical,” says Gina Smith, PhD, research director, IT Skills for Digital Business, IDC. “To remain competitive, organizations must now begin to cultiv ... Read More
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The Path Toward Innovative MES Implementations
This IDC Perspective analyzes the key strategic directions for transformation in manufacturing execution systems (MES) software solutions. This report outlines how MES drives smarter decisions, predictive capabilities, and process optimization for increased efficiency and agility."The MES market is ... Read More
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Accelerating Digital Transformation to Mitigate Risk and Achieve Resilience in Retail and Consumer Goods Supply Chains
This IDC Perspective highlights the critical need for digital transformation in retail and consumer goods supply chains to mitigate risk and achieve resilience. Retailers and other consumer-focused businesses require an open, digital environment to ensure that product, asset, and customer data is co ... Read More
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IDC PlanScape: Lean Principles to Identify Modernization Candidates
This IDC PlanScape details the urgency for organizations and their leaders to consider and make concrete modernization of legacy systems and processes. "Depending on the age, condition, and their ability to change and adapt, legacy technologies could represent a significant barrier to the adoption a ... Read More
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Collaboration Against Crime: Harnessing Data Sharing for Smarter Fraud Detection
This IDC Perspective explores the critical role of data sharing in combating financial fraud, emphasizing its transformative potential in early detection, broader insights, and operational efficiency. By leveraging collaborative data-sharing practices, financial institutions can address complex frau ... Read More
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The Rise of Agentic AI and Agentic Workflow in KYC — Emerging Vendors Redefining Process Management for IT Buyers
This IDC Perspective discusses the evolution of know-your-customer (KYC) processes, which is accelerating as financial institutions adopt agentic AI and agentic workflow platforms to modernize compliance, improve operational efficiency, and enhance risk management. Traditional KYC methods, reliant o ... Read More
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Open Systems: Striving Toward Unified SASE
This IDC Vendor Profile analyzes Open Systems, a company competing in the managed SD-WAN/SASE market segment. It reviews key opportunities for Open Systems’ unified SASE platform to compete in this highly competitive marketplace. This document assesses Open System’s market footprint, growth potentia ... Read More
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Nomadia: Accelerating the Growth Journey in the Field Service Management Space, Turbocharged by New CEO Leadership
This IDC Market Note explores the impact of recent developments within the Nomadia Group, including the appointment of a new CEO and a series of strategic acquisitions. It examines how these acquisitions are helping to shape Nomadia's business strategy, expand its product portfolio, and broaden its ... Read More
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Hybrid + Multicloud Fundamentals
This IDC Perspective explores the fundamentals of hybrid and multicloud architectures to harness additional business value while increasing the agility of an organization. It dives into why organizations would want or need to deploy these 1:1 or 1: many types of hybrid compute, storage, and networki ... Read More
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Key Takeaways from SugarCRM's 2025 Analyst Summit: Differentiated Strategy Focusing on Manufacturing, Wholesale, and Distribution
This IDC Market Note discusses the main takeaways from SugarCRM's Analyst Summit held in January 2025. It also outlines key strategy and product updates as well as provides IDC's analysis and main takeaways from the event. ... Read More
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