Category: IT Services
IT Services market research reports by IDC
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How AI Agents will Impact Next-Generation Partner Business Models
This IDC Market Perspective focuses on how deploying AI agents within their own services offerings will impact the business models of IT services organizations' and the offerings they provide to end customers."Agentic AI will significantly disrupt the existing business models and financial models of ... Read More
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IDC's Global CIO Advisory Board — An Overview of SAP's Recent Strategy and Product Announcements
This IDC Perspective summarizes IDC's Global CIO Advisory Board discussion on SAP's latest strategy and product announcements."SAP latest strategy unifies AI, applications, and data to enhance app functionality, operational performance, and efficiency. By standardizing the IT core, organizations can ... Read More
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Japan Sustainability/ESG Services Forecast, 2025–2029
This IDC study analyzes the overview and trends of the Japan sustainability services market, which is an extract of IT services from the services market defined by IDC and summarizes the results by service segment (business strategy, operations/business model, finance/accounting, human capital manag ... Read More
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IDC PeerScape: Best Practices in Adopting Decision Intelligence
This IDC PeerScape offers advice to IT and business executives on how they can ensure success in the adoption of decision intelligence solutions."Decision intelligence is a new practice within organizations. It is largely leveraged for routine decisions that can be automated. As with any aspect of a ... Read More
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IDC's Top 100 Worldwide Outsourcing-Managed Services Deals of 2022–2024
This IDC Market Perspective provides an overview analysis of the top 100 worldwide outsourcing-managed services deals in 2024 as well as trending analysis of these deals for 2022–2024."The combination of fundamental shifts in enterprise buying patterns and the shockwaves that the U.S. government is ... Read More
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Japan IT Infrastructure Services Forecast by Service Type and Infrastructure Type, 2025–2029
This IDC study contains market forecasts for the Japan IT infrastructure services market as of March 2025. The market size is divided into two customer types (service providers and enterprises), and each is further subdivided by service type for analysis. The enterprise segment forecast is further s ... Read More
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EMEA Future of Work Xchange 2025: Linking up HR and IT for Digital Business Success
This IDC Market Note discusses the IDC Future of Work Xchange 2025 event, where the best practices to ensure HR and IT collaboration took center stage. It summarizes key insights and takeaways from the event, focusing especially on how to best invest in AI use cases to benefit the workforce and empl ... Read More
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IDC PeerScape: Peer Insights for Choosing Between Project and Product Software Development
This IDC PeerScape examines best practices for moving from a project to a product mindset toward the goal of creating more flexibility, continuous iterative improvements, reduced cycle time, greater user satisfaction, and potentially lower costs in the process. "Organizations looking for a way to ad ... Read More
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Employee Metrics That Matter for the Services Industry, 2025
This IDC Market Perspective provides an overview of employee metrics that matter for the services industry. Staying ahead of the competition requires service providers to create a thriving employee culture and instill a sense of corporate citizenship. With greater uncertainty across the business lan ... Read More
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IDC MaturityScape Benchmark: AI-Fueled Professional Services Organization Worldwide, 2025
This IDC study presents the results of IDC’s MaturityScape Benchmark AI Survey to help guide professional services organizations on their AI maturity journey.“It’s no surprise to see professional services firms, which are at the heart of knowledge management and eager for the possibility of AI augme ... Read More
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Creating an IT Strategy — An Example
This IDC Perspective provides a comprehensive example of an IT strategy. It is designed to guide organizations in creating an effective, well-structured IT strategy. Building on previous guidance, this document offers an example of how to apply the IT Strategy Framework and associated template using ... Read More
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DXC Technology: Embedding AI at the Core of IT Service Delivery
This IDC Market Note describes the top themes discussed by DXC Technology’s leadership and the impressions of IDC analysts who participated in the DXC Technology executive connect with the Consulting and Engineering Services team in India, Bangalore on March 26, 2025. IDC analysts took a deep dive i ... Read More
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IDC PlanScape: IT Product Management
Technology departments are in the business of delivering a range of technology services — communications, transaction processing, analytics, data, and so forth. By treating the major technology services as products — each with a set of desired outcomes, knowledge of customer needs, and life-cycle ma ... Read More
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India IT Services Market Forecast, 2025–2029
This IDC study forecasts the market size and growth for the India IT services market from 2025 to 2029, and presents its performance during 2023 and 2024. It also tackles the strategic balance required to address the shifting needs of large enterprises and unlock the opportunities presented by the u ... Read More
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Kaseya + Datto Connect Local: Rewiring MSP Growth in Asia/Pacific
This IDC Market Note provides an overview of the Kaseya + Datto Connect Local 2025 events held in Singapore, with a focus on partner enablement and managed services transformation in the Asia/Pacific region. The event highlighted Kaseya’s evolving strategy to support managed services providers (MSPs ... Read More
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Navigating the Tariff Terrain: A CFO's Guide to Strategic Resilience — A Resource for Finance Leaders Facing Global Economic Uncertainty
This IDC Perspective equips CFOs to combat market uncertainty, particularly rising tariffs, using a strategic battle card framework. It outlines phased actions, emphasizes financial resilience, supply chain agility, and proactive communication, illustrated with a generic manufacturing example, to na ... Read More
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Transformation of Orange Business Received Significant Airtime at MWC2025
This IDC Market Note highlights one of the major themes of MWC2025, referred to as the “telco to techco” transition in current parlance. A considerable number of IDC telco-centric analysts noted how frequently industry peers, equipment vendors, and service integrators cited Orange Business as a prim ... Read More
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IDC PlanScape: CIO Strategic Planning
This IDC PlanScape presents a comprehensive guide for CIOs to develop and implement strategic planning in the digital enterprise. It enables organizations to navigate market turbulence, adapt rapidly to changing conditions, and orchestrate complex IT environments to deliver dynamic capabilities. In ... Read More
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How Government Agencies Can Leverage AI Processes to Improve IT Sourcing and Procurement
The IDC Perspective explores the transformative potential and recommends specific processes to leverage AI in IT government sourcing and procurement, highlighting its ability to enhance efficiency, productivity, and decision-making. With several government and commercial examples, the document under ... Read More
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The Next-Generation Digital Leader
This IDC Perspective discusses how CEOs are looking for digital leaders that bring differentiation and leadership in terms of strategy, ROI, and risk.The expectations of the next generation of digital leadership are high. CEOs and boards are keen to see value-based impacts through disruptive strateg ... Read More
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IDC PlanScape: IT Performance Measurement Using Product Costing KPIs
This IDC PlanScape will describe how IT can improve its performance by shifting to a product-centric, agile team structure where all the advantages of using product costing and measuring business KPIs can be exploited. “Moving to a full product-oriented costing and KPI system is not simply a financi ... Read More
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Japan IT Services Forecast by Vertical Segment, 2025–2029
This IDC study covers the overview of and trends in the Japan IT services market. It analyzes user companies by 18 industry segments (subcategories), as well as IT services spending by six industry segments (main categories) and three service segments (subcategories). We predict the market size and ... Read More
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IDC PlanScape: Application Modernization Approaches
This IDC PlanScape explores the common approaches to application modernization that prepare organizations against impending risks and allow them to adapt to emerging technologies. Application modernization is no longer a choice but a necessity for organizations aiming to reduce risks, improve effici ... Read More
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Highlights from Softtek’s Digital Innovation Summit 2025
This IDC Market Note discusses Softtek’s Digital Innovation Summit 2025, held in Cancun, Mexico, from February 12 to 14. ... Read More
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IDC PlanScape: DevSecOps Tools Choice
This IDC PlanScape explains what CIOs, chief information security officers (CISOs), and other leaders should consider when evaluating their options to provide guidance on navigating the complex set of factors surrounding DevSecOps tool selection. It breaks the decision-making process into distinct c ... Read More
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