Category: IT Services
IT Services market research reports by IDC
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Assessing the Value and Outcomes of IT Service Management and Enterprise Service Management
This IDC Perspective explores how organizations assess value of IT service management and enterprise service management, emphasizing the importance of metrics and storytelling to demonstrate impact beyond efficiency. It explores AI's role in enhancing value and encourages organizations to align serv ... Read More
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Japan Security Services Forecast 2025–2029: Structural Transformation Brought About by AI and Platformization
This IDC study provides spending trends and growth forecasts for the Japan security services market from 2025 to 2029, divided into the professional security services market and the managed security services market. One of the factors driving the market is the demand for services that address the la ... Read More
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Charter Communications and Cox Communications Announce Merger, Creating Connectivity and Entertainment Powerhouse — Is Mobile Next?
This IDC Market Note provides an overview of the May 16, 2025, merger announcement between Charter Communications and Cox Communications and offers IDC's perspective on the impact to the broader market and customer landscape. ... Read More
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Japan Digital Business Professional Services Forecast, 2025–2029
This IDC study summarizes the 2024 performance and market forecast for 2025–2029 of the Japan digital business (DB) professional services market, categorized into five types of service segments across two areas: business services and IT services. The DB professional services market in 2024 achieved ... Read More
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How S3NS Is Positioning on the Sovereignty Market: Key Insights from the S3NS Summit 2025
This IDC Market Note provides a snapshot of the S3NS Summit 2025 and highlights S3NS' strategic positioning in the sovereign cloud market. This joint venture by Google Cloud and Thales aims to expand beyond France by leveraging SecNumCloud standards to attract European interest and fuel S3NS' growth ... Read More
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Cloud Observability — The Need for Resilience
This IDC Perspective discusses how cloud observability solutions represent the next generation of cloud (infrastructure and applications) monitoring systems that can continuously and comprehensive measure the digital infrastructure of organizations and help deliver consistent service, swift problem ... Read More
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Cloud Repatriation Trends in India: What Should CIOs and CTOs Consider?
This IDC perspective discusses the cloud repatriation drivers and trends in India. The report discusses the growing adoption of public cloud platforms and its associate challenges. The document takes a deep dive into the benefits of dedicated cloud and the key drivers for India organizations repatri ... Read More
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Beyond Recruitment: The Shifting Focus of AI Talent Strategy in European Enterprises
The AI & Data Exchange conference in Vienna highlighted strategic approaches to AI talent management, emphasizing the need for a dynamic framework. Organizations face decisions about building, buying, or partnering for AI talent, with retention being a major concern. Successful strategies involv ... Read More
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IDC PlanScape: Disaster Recovery Maturity
This IDC PlanScape describes how to apply the maturity model by honestly assessing the capabilities and developing a road map and improvement plan based on that model.According to Gerald Johnston, adjunct research advisor for IDC's IT Executive Programs (IEP), "A poor IT response to a single event c ... Read More
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IDC's Global CIO Advisory Board — The Evolving CIO-CEO Relationship in an AI World
This IDC Perspective summarizes IDC's Global CIO Advisory Board discussion on the evolving CIO-CEO relationship in an AI world. Teodora Siman, research manager at IDC, began by sharing data and insights from IDC's 2025 Worldwide CEO Survey. Following her presentation, Mukund Devanathan, CIO at SI Gr ... Read More
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Rethinking the IT Organization: Structure, Delivery Methodology, and Leadership
This IDC Perspective explores the factors that influence the decision around the most appropriate organizational structure for the IT function, including the skills and capabilities of the IT team, the broader enterprise culture, and the evolving leadership paradigms shaping how IT departments are m ... Read More
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IDC PlanScape: IT Crisis Management
This IDC PlanScape aims to equip CIOs, CEOs, and technology leaders with the essential knowledge and practical guidance to enhance their leadership and improve their IT organizations' capabilities in managing and overcoming IT crises, as well as leveraging technology to enable the enterprise to navi ... Read More
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Conga Connect 2025: Strategic Transformation in Revenue Lifecycle Management
This IDC Market Note details Conga Connect 2025, held May 5–7 in Orlando, which brought together over 500 business and IT professionals to explore the evolving landscape of Revenue Lifecycle Management (RLM). The event highlighted Conga's strategic pivot toward AI-native capabilities, showcasing how ... Read More
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Worldwide Edge Enterprise Infrastructure Forecast, 2025–2028
This IDC study presents the worldwide edge enterprise infrastructure forecast for 2025–2028. Shipment and revenue data is provided by major region and by provider type (e.g., service provider, managed services provider, and nonservice providers). Edge IT is the deployment of IT resources at peripher ... Read More
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Batch Release Digitalization in Life Sciences: Enhancing Quality, Productivity, and Compliance
This IDC Perspective examines the improvements batch release digitalization brings to life sciences manufacturers, driving operational efficiency, quality, and compliance. It highlights the transformative impact of digital technologies on the batch release process and offers actionable guidance for ... Read More
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IDC PlanScape: How to Put Down an Enterprise Learning Rebellion
This IDC PlanScape examines learning resistance in enterprises. It presents the IDC learning empowerment framework, comprising eight pillars, that enterprises can use to reduce learning resistance and design more evocative, effective, and efficient training initiatives."Addressing learning rebellion ... Read More
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Customer Economic and Geopolitical Concerns: Potential Effects on the IT Service Management Market
This IDC Market Perspective highlights the shifts in IT spending related to IT service management, enterprise service management, and IT asset management due to geopolitical changes, with a focus on automation and AI. "Amid economic uncertainty, organizations look to AI and automation investments fo ... Read More
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How AI Agents will Impact Next-Generation Partner Business Models
This IDC Market Perspective focuses on how deploying AI agents within their own services offerings will impact the business models of IT services organizations' and the offerings they provide to end customers."Agentic AI will significantly disrupt the existing business models and financial models of ... Read More
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IDC's Global CIO Advisory Board — An Overview of SAP's Recent Strategy and Product Announcements
This IDC Perspective summarizes IDC's Global CIO Advisory Board discussion on SAP's latest strategy and product announcements."SAP latest strategy unifies AI, applications, and data to enhance app functionality, operational performance, and efficiency. By standardizing the IT core, organizations can ... Read More
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Japan Sustainability/ESG Services Forecast, 2025–2029
This IDC study analyzes the overview and trends of the Japan sustainability services market, which is an extract of IT services from the services market defined by IDC and summarizes the results by service segment (business strategy, operations/business model, finance/accounting, human capital manag ... Read More
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IDC PeerScape: Best Practices in Adopting Decision Intelligence
This IDC PeerScape offers advice to IT and business executives on how they can ensure success in the adoption of decision intelligence solutions."Decision intelligence is a new practice within organizations. It is largely leveraged for routine decisions that can be automated. As with any aspect of a ... Read More
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IDC's Top 100 Worldwide Outsourcing-Managed Services Deals of 2022–2024
This IDC Market Perspective provides an overview analysis of the top 100 worldwide outsourcing-managed services deals in 2024 as well as trending analysis of these deals for 2022–2024."The combination of fundamental shifts in enterprise buying patterns and the shockwaves that the U.S. government is ... Read More
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Japan IT Infrastructure Services Forecast by Service Type and Infrastructure Type, 2025–2029
This IDC study contains market forecasts for the Japan IT infrastructure services market as of March 2025. The market size is divided into two customer types (service providers and enterprises), and each is further subdivided by service type for analysis. The enterprise segment forecast is further s ... Read More
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EMEA Future of Work Xchange 2025: Linking up HR and IT for Digital Business Success
This IDC Market Note discusses the IDC Future of Work Xchange 2025 event, where the best practices to ensure HR and IT collaboration took center stage. It summarizes key insights and takeaways from the event, focusing especially on how to best invest in AI use cases to benefit the workforce and empl ... Read More
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IDC PeerScape: Peer Insights for Choosing Between Project and Product Software Development
This IDC PeerScape examines best practices for moving from a project to a product mindset toward the goal of creating more flexibility, continuous iterative improvements, reduced cycle time, greater user satisfaction, and potentially lower costs in the process. "Organizations looking for a way to ad ... Read More
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