Category: IT Services
IT Services market research reports by IDC
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DXC Technology: Embedding AI at the Core of IT Service Delivery
This IDC Market Note describes the top themes discussed by DXC Technology’s leadership and the impressions of IDC analysts who participated in the DXC Technology executive connect with the Consulting and Engineering Services team in India, Bangalore on March 26, 2025. IDC analysts took a deep dive i ... Read More
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IDC PlanScape: IT Product Management
Technology departments are in the business of delivering a range of technology services — communications, transaction processing, analytics, data, and so forth. By treating the major technology services as products — each with a set of desired outcomes, knowledge of customer needs, and life-cycle ma ... Read More
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India IT Services Market Forecast, 2025–2029
This IDC study forecasts the market size and growth for the India IT services market from 2025 to 2029, and presents its performance during 2023 and 2024. It also tackles the strategic balance required to address the shifting needs of large enterprises and unlock the opportunities presented by the u ... Read More
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Kaseya + Datto Connect Local: Rewiring MSP Growth in Asia/Pacific
This IDC Market Note provides an overview of the Kaseya + Datto Connect Local 2025 events held in Singapore, with a focus on partner enablement and managed services transformation in the Asia/Pacific region. The event highlighted Kaseya’s evolving strategy to support managed services providers (MSPs ... Read More
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Navigating the Tariff Terrain: A CFO's Guide to Strategic Resilience — A Resource for Finance Leaders Facing Global Economic Uncertainty
This IDC Perspective equips CFOs to combat market uncertainty, particularly rising tariffs, using a strategic battle card framework. It outlines phased actions, emphasizes financial resilience, supply chain agility, and proactive communication, illustrated with a generic manufacturing example, to na ... Read More
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Transformation of Orange Business Received Significant Airtime at MWC2025
This IDC Market Note highlights one of the major themes of MWC2025, referred to as the “telco to techco” transition in current parlance. A considerable number of IDC telco-centric analysts noted how frequently industry peers, equipment vendors, and service integrators cited Orange Business as a prim ... Read More
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IDC PlanScape: CIO Strategic Planning
This IDC PlanScape presents a comprehensive guide for CIOs to develop and implement strategic planning in the digital enterprise. It enables organizations to navigate market turbulence, adapt rapidly to changing conditions, and orchestrate complex IT environments to deliver dynamic capabilities. In ... Read More
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How Government Agencies Can Leverage AI Processes to Improve IT Sourcing and Procurement
The IDC Perspective explores the transformative potential and recommends specific processes to leverage AI in IT government sourcing and procurement, highlighting its ability to enhance efficiency, productivity, and decision-making. With several government and commercial examples, the document under ... Read More
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The Next-Generation Digital Leader
This IDC Perspective discusses how CEOs are looking for digital leaders that bring differentiation and leadership in terms of strategy, ROI, and risk.The expectations of the next generation of digital leadership are high. CEOs and boards are keen to see value-based impacts through disruptive strateg ... Read More
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Japan IT Services Forecast by Vertical Segment, 2025–2029
This IDC study covers the overview of and trends in the Japan IT services market. It analyzes user companies by 18 industry segments (subcategories), as well as IT services spending by six industry segments (main categories) and three service segments (subcategories). We predict the market size and ... Read More
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IDC PlanScape: IT Performance Measurement Using Product Costing KPIs
This IDC PlanScape will describe how IT can improve its performance by shifting to a product-centric, agile team structure where all the advantages of using product costing and measuring business KPIs can be exploited. “Moving to a full product-oriented costing and KPI system is not simply a financi ... Read More
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IDC PlanScape: Application Modernization Approaches
This IDC PlanScape explores the common approaches to application modernization that prepare organizations against impending risks and allow them to adapt to emerging technologies. Application modernization is no longer a choice but a necessity for organizations aiming to reduce risks, improve effici ... Read More
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Highlights from Softtek’s Digital Innovation Summit 2025
This IDC Market Note discusses Softtek’s Digital Innovation Summit 2025, held in Cancun, Mexico, from February 12 to 14. ... Read More
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IDC PlanScape: DevSecOps Tools Choice
This IDC PlanScape explains what CIOs, chief information security officers (CISOs), and other leaders should consider when evaluating their options to provide guidance on navigating the complex set of factors surrounding DevSecOps tool selection. It breaks the decision-making process into distinct c ... Read More
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CIO Responsibility for IT Sourcing and Procurement
This IDC Perspective examines research data suggesting that CIOs are taking up a stronger role in IT sourcing and procurement. “CIOs must be proactive with sourcing and procuring IT products and services. CIOs cannot abdicate that responsibility to the enterprise procurement department and the chief ... Read More
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The Importance of Technology Prioritization to Accelerate Your Organization’s Transformation
This IDC Perspective discusses how the governance and prioritization of IT projects and services are important but can be daunting to implement and then lead. One path to governance and prioritization success is to start with a method that will change as the process matures and as the environment ch ... Read More
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Making the Case for Technology Modernization
This IDC Perspective addresses practices that can help in making the case for technology modernization. Making the case for modernization has a number of challenges as the need for modernization is not always obvious and the benefits can be difficult to quantify. Yet the current environment — marked ... Read More
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Quantifiable Metrics to Measure the Success of Application Platform Investments
This IDC Perspective provides guidance on the metrics organizations should use to gauge the impact of investments into application platforms. Application platforms are becoming standard for modern IT teams as they seek to increase developer productivity, application performance, and consistency arou ... Read More
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The Path Forward for Research Universities: Strategies for Financial Resilience and Research IT Innovation in an Evolving Funding Landscape
This IDC Perspective outlines key cost optimization approaches, process automation strategies, technological upgrades, and infrastructure improvements to build financial resilience and accelerate academic innovation in uncertain times. As federal research funding declines, universities face mounting ... Read More
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IDC PlanScape: Unlocking IT Value in M&A Deals
This IDC PlanScape presents a comprehensive guide for CIOs to unlock IT value in M&A deals. It enables organizations to maximize synergies, reduce risks, and drive successful integrations through strategic IT leadership and effective integration practices. However, the current context also bring ... Read More
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IDC PlanScape: Healthcare Data Platforms for Providers
This IDC PlanScape serves as a guide for senior IT leaders and professionals within healthcare provider organizations on healthcare data platform technology initiatives. It aims to empower CIOs and their direct reports, senior IT directors, IT architects, and IT buyers across various business areas ... Read More
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Sharp Europe Connects the Dots to Accelerate IT Services Business Growth
This IDC Vendor Profile summarizes Sharp's European IT services journey to date and its plans for continued growth, strengthened by its acquisitions and partnerships, and in support of customers as they transition into digital businesses. ... Read More
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How AI Is Transforming IT Service Management
This IDC Perspective discusses how AI is transforming IT service management (ITSM). Available features incorporating AI in ITSM can offer faster and more consistent services, improve efficiency, and allow humans to focus on more sensitive or advanced work. These new technology developments are shift ... Read More
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IT Asset Disposition and Circular Economy Vendor Profile: Apto Solutions
This IDC Vendor Profile offers an overview of a key player in IT asset disposition and circular economy services. Apto Solutions specializes in serving the complex ITAD needs of large enterprises, including comprehensive asset recovery, secure data destruction, ESG stewardship, and fair market value ... Read More
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Channel Partner Business Model Evolution in Sub-Saharan Africa, 2025
This IDC Market Perspective — one of a series of IT services research program reports on channel partner–related trends in specific countries across the Middle East, Türkiye, and Africa — takes a detailed look at developments in the channel partner ecosystem in Sub-Saharan Africa. It evaluates curre ... Read More
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