Category: E-Commerce & IT Outsourcing
E-Commerce & IT Outsourcing market research reports by IDC
-
EMEA Future of Work Xchange 2025: Linking up HR and IT for Digital Business Success
This IDC Market Note discusses the IDC Future of Work Xchange 2025 event, where the best practices to ensure HR and IT collaboration took center stage. It summarizes key insights and takeaways from the event, focusing especially on how to best invest in AI use cases to benefit the workforce and empl ... Read More
-
NTT DATA Horizons 2025 Innovation Pathways: Oil & Gas Industry Perspective
This IDC Market Note analyzes the executive presentations delivered at the NTT DATA Horizons 2025 event at its office in Milan on March 26 and 27, 2025. The event highlighted NTT DATA's latest digital innovation projects, developed in collaboration with partners and customers, as well as several new ... Read More
-
IDC PeerScape: Peer Insights for Choosing Between Project and Product Software Development
This IDC PeerScape examines best practices for moving from a project to a product mindset toward the goal of creating more flexibility, continuous iterative improvements, reduced cycle time, greater user satisfaction, and potentially lower costs in the process. "Organizations looking for a way to ad ... Read More
-
Tariff Disruption: Strategic Financial Leadership in an Era of Trade Volatility
This IDC Perspective discusses how, in an era of trade volatility, tariffs have become significant disruptors for CFOs, impacting costs, margins, and supply chains. Finance leaders must adopt proactive strategies, leveraging technology for agile forecasting, scenario planning, and compliance. AI and ... Read More
-
NAB 2025 Insights and Observations
This IDC Perspective details NAB 2025 insights and observations. NAB 2025 showcased the media industry's adaptation to technological advancements in cloud services, AI, and data analytics amid financial pressures. Key insights included the shift from siloed operations to unified distribution strateg ... Read More
-
Employee Metrics That Matter for the Services Industry, 2025
This IDC Market Perspective provides an overview of employee metrics that matter for the services industry. Staying ahead of the competition requires service providers to create a thriving employee culture and instill a sense of corporate citizenship. With greater uncertainty across the business lan ... Read More
-
Creating an IT Strategy — An Example
This IDC Perspective provides a comprehensive example of an IT strategy. It is designed to guide organizations in creating an effective, well-structured IT strategy. Building on previous guidance, this document offers an example of how to apply the IT Strategy Framework and associated template using ... Read More
-
IDC MaturityScape Benchmark: AI-Fueled Professional Services Organization Worldwide, 2025
This IDC study presents the results of IDC’s MaturityScape Benchmark AI Survey to help guide professional services organizations on their AI maturity journey.“It’s no surprise to see professional services firms, which are at the heart of knowledge management and eager for the possibility of AI augme ... Read More
-
IDC MaturityScape Benchmark: AI-Fueled Process Manufacturing Organization Worldwide, 2025
This IDC study presents the results of IDC's AI-Fueled Organization MaturityScape Benchmark Survey for process manufacturing to help guide organizations on their AI maturity journey."Forward-thinking process manufacturing organizations start their AI journeys by establishing an effective strategy an ... Read More
-
DXC Technology: Embedding AI at the Core of IT Service Delivery
This IDC Market Note describes the top themes discussed by DXC Technology’s leadership and the impressions of IDC analysts who participated in the DXC Technology executive connect with the Consulting and Engineering Services team in India, Bangalore on March 26, 2025. IDC analysts took a deep dive i ... Read More
-
The Digital Accessibility Regulation Landscape: From the European Accessibility Act to International Regulations and the Impact on EMEA Companies
This IDC Market Note discusses the most relevant digital accessibility regulations impacting the EMEA region, including insights about and impacts on customers and employees."Digital accessibility and the broader DEI mandate is among the most discussed aspects in organizations across the globe. With ... Read More
-
8x8: Transformed, Revitalized, and on the Offense
8x8’s third analyst summit showcased its transformation into an outcome-based communication solutions provider. The company emphasizes customer success based on a pragmatic approach to AI adoption and a flexible CX platform. Key product announcements at the summit included 8x8 JourneyIQ, contact cen ... Read More
-
IDC PlanScape: IT Product Management
Technology departments are in the business of delivering a range of technology services — communications, transaction processing, analytics, data, and so forth. By treating the major technology services as products — each with a set of desired outcomes, knowledge of customer needs, and life-cycle ma ... Read More
-
Microsoft Entra ID Backup and Recovery Strategy: The Whys and Hows
This IDC Perspective highlights the need for dedicated third-party data protection services to ensure business continuity, compliance, and security of Microsoft Entra ID and why organizations should prioritize backing up Entra ID objects. Microsoft Entra ID (formerly Azure Active Directory) is a cri ... Read More
-
One B2B: Deutsche Telekom’s Joint Approach to the Business Market
This IDC Market Note provides IDC’s key takeaways from Deutsche Telekom’s One B2B Sourcing Advisor and Analyst Event, which was held in Bonn, Germany on February 17th and 18th 2025. This event featured all of DT’s B2B-focused units in Europe, including T-Systems, T-Business Germany, and T-Business E ... Read More
-
Kaseya + Datto Connect Local: Rewiring MSP Growth in Asia/Pacific
This IDC Market Note provides an overview of the Kaseya + Datto Connect Local 2025 events held in Singapore, with a focus on partner enablement and managed services transformation in the Asia/Pacific region. The event highlighted Kaseya’s evolving strategy to support managed services providers (MSPs ... Read More
-
India IT Services Market Forecast, 2025–2029
This IDC study forecasts the market size and growth for the India IT services market from 2025 to 2029, and presents its performance during 2023 and 2024. It also tackles the strategic balance required to address the shifting needs of large enterprises and unlock the opportunities presented by the u ... Read More
-
Tax as a Growth Engine: Identifying Opportunities in Compliance Data
This IDC Perspective provides a comprehensive overview of how companies can transform their approach to tax data, shifting from a focus solely on compliance to actively using tax insights for strategic decision-making and the identification of valuable revenue growth opportunities across various bus ... Read More
-
Navigating the Tariff Terrain: A CFO's Guide to Strategic Resilience — A Resource for Finance Leaders Facing Global Economic Uncertainty
This IDC Perspective equips CFOs to combat market uncertainty, particularly rising tariffs, using a strategic battle card framework. It outlines phased actions, emphasizes financial resilience, supply chain agility, and proactive communication, illustrated with a generic manufacturing example, to na ... Read More
-
What in the Flock Is Going on in Public Safety Tech? Flock Safety Offers Shift from Monolithic Technologies to Integrated Platforms
This IDC Perspective discusses how Flock Safety offers a shift from monolithic technologies to integrated platforms. Flock Safety is disrupting the public safety technology market by expanding to a comprehensive platform, challenging established players like Axon and Motorola. The company's software ... Read More
-
Transformation of Orange Business Received Significant Airtime at MWC2025
This IDC Market Note highlights one of the major themes of MWC2025, referred to as the “telco to techco” transition in current parlance. A considerable number of IDC telco-centric analysts noted how frequently industry peers, equipment vendors, and service integrators cited Orange Business as a prim ... Read More
-
Canadian Communications Service Provider Capex Spending, 2024–2025: Capital Intensity Keeps Falling
This IDC Market Perspective details Canadian communications service provider capex spending for 2024–2025. Canadian communication service providers total capex investments will fall for a third year in a row in 2025, nearing spending levels last seen in 2020 when capex spending was hampered by COVID ... Read More
-
Raising the Bar: Hong Kong’s Upcoming Cybersecurity Law Sets a New Compliance Benchmark
On March 19, 2025, Hong Kong introduced a new cybersecurity law aimed at strengthening the protection of critical infrastructure across key sectors. The legislation mandates annual security risk assessments, independent audits, and rapid incident reporting within two hours. Covering the banking, ene ... Read More
-
Leading the Future of Connectedness: How the National University of Singapore Sets the Standard for Seamless Experiences
This IDC Perspective discusses the details of execution of the Best in Future of Connectedness from the IDC Future Enterprise Awards 2024 in the Asia/Pacific region. The document discusses National University of Singapore's (NUS) transformation toward ubiquitous connectivity to deliver stable and se ... Read More
-
Infosys Analyst and Advisor Meet, U.S. Edition, 2025 — Enterprise AI Growth in the United States
This IDC Market Perspective describes the most enlightening impressions of the several IDC analysts who participated in the Infosys’ Analyst and Advisor Meet 2025 rather than being a comprehensive account of everything Infosys is doing, in the hope that readers will want to engage with the analysts ... Read More
Research Assistance
