Category: E-Commerce & IT Outsourcing
E-Commerce & IT Outsourcing market research reports by IDC
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8x8: Transformed, Revitalized, and on the Offense
8x8’s third analyst summit showcased its transformation into an outcome-based communication solutions provider. The company emphasizes customer success based on a pragmatic approach to AI adoption and a flexible CX platform. Key product announcements at the summit included 8x8 JourneyIQ, contact cen ... Read More
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The Digital Accessibility Regulation Landscape: From the European Accessibility Act to International Regulations and the Impact on EMEA Companies
This IDC Market Note discusses the most relevant digital accessibility regulations impacting the EMEA region, including insights about and impacts on customers and employees."Digital accessibility and the broader DEI mandate is among the most discussed aspects in organizations across the globe. With ... Read More
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IDC PlanScape: IT Product Management
Technology departments are in the business of delivering a range of technology services — communications, transaction processing, analytics, data, and so forth. By treating the major technology services as products — each with a set of desired outcomes, knowledge of customer needs, and life-cycle ma ... Read More
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One B2B: Deutsche Telekom’s Joint Approach to the Business Market
This IDC Market Note provides IDC’s key takeaways from Deutsche Telekom’s One B2B Sourcing Advisor and Analyst Event, which was held in Bonn, Germany on February 17th and 18th 2025. This event featured all of DT’s B2B-focused units in Europe, including T-Systems, T-Business Germany, and T-Business E ... Read More
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Microsoft Entra ID Backup and Recovery Strategy: The Whys and Hows
This IDC Perspective highlights the need for dedicated third-party data protection services to ensure business continuity, compliance, and security of Microsoft Entra ID and why organizations should prioritize backing up Entra ID objects. Microsoft Entra ID (formerly Azure Active Directory) is a cri ... Read More
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India IT Services Market Forecast, 2025–2029
This IDC study forecasts the market size and growth for the India IT services market from 2025 to 2029, and presents its performance during 2023 and 2024. It also tackles the strategic balance required to address the shifting needs of large enterprises and unlock the opportunities presented by the u ... Read More
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Kaseya + Datto Connect Local: Rewiring MSP Growth in Asia/Pacific
This IDC Market Note provides an overview of the Kaseya + Datto Connect Local 2025 events held in Singapore, with a focus on partner enablement and managed services transformation in the Asia/Pacific region. The event highlighted Kaseya’s evolving strategy to support managed services providers (MSPs ... Read More
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Navigating the Tariff Terrain: A CFO's Guide to Strategic Resilience — A Resource for Finance Leaders Facing Global Economic Uncertainty
This IDC Perspective equips CFOs to combat market uncertainty, particularly rising tariffs, using a strategic battle card framework. It outlines phased actions, emphasizes financial resilience, supply chain agility, and proactive communication, illustrated with a generic manufacturing example, to na ... Read More
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Tax as a Growth Engine: Identifying Opportunities in Compliance Data
This IDC Perspective provides a comprehensive overview of how companies can transform their approach to tax data, shifting from a focus solely on compliance to actively using tax insights for strategic decision-making and the identification of valuable revenue growth opportunities across various bus ... Read More
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Transformation of Orange Business Received Significant Airtime at MWC2025
This IDC Market Note highlights one of the major themes of MWC2025, referred to as the “telco to techco” transition in current parlance. A considerable number of IDC telco-centric analysts noted how frequently industry peers, equipment vendors, and service integrators cited Orange Business as a prim ... Read More
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What in the Flock Is Going on in Public Safety Tech? Flock Safety Offers Shift from Monolithic Technologies to Integrated Platforms
This IDC Perspective discusses how Flock Safety offers a shift from monolithic technologies to integrated platforms. Flock Safety is disrupting the public safety technology market by expanding to a comprehensive platform, challenging established players like Axon and Motorola. The company's software ... Read More
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Canadian Communications Service Provider Capex Spending, 2024–2025: Capital Intensity Keeps Falling
This IDC Market Perspective details Canadian communications service provider capex spending for 2024–2025. Canadian communication service providers total capex investments will fall for a third year in a row in 2025, nearing spending levels last seen in 2020 when capex spending was hampered by COVID ... Read More
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Leading the Future of Connectedness: How the National University of Singapore Sets the Standard for Seamless Experiences
This IDC Perspective discusses the details of execution of the Best in Future of Connectedness from the IDC Future Enterprise Awards 2024 in the Asia/Pacific region. The document discusses National University of Singapore's (NUS) transformation toward ubiquitous connectivity to deliver stable and se ... Read More
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Raising the Bar: Hong Kong’s Upcoming Cybersecurity Law Sets a New Compliance Benchmark
On March 19, 2025, Hong Kong introduced a new cybersecurity law aimed at strengthening the protection of critical infrastructure across key sectors. The legislation mandates annual security risk assessments, independent audits, and rapid incident reporting within two hours. Covering the banking, ene ... Read More
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Infosys Analyst and Advisor Meet, U.S. Edition, 2025 — Enterprise AI Growth in the United States
This IDC Market Perspective describes the most enlightening impressions of the several IDC analysts who participated in the Infosys’ Analyst and Advisor Meet 2025 rather than being a comprehensive account of everything Infosys is doing, in the hope that readers will want to engage with the analysts ... Read More
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Reshaping Intercompany Transactions in the Era of Trade Barriers
This IDC Perspective discusses the high stakes and increasing scrutiny around intercompany transactions, highlighted by cases like the IRS’ dispute with Coca-Cola. This scrutiny on intercompany transactions underscores the need for robust systems, governance, and documentation in and outside the Uni ... Read More
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GenAI Policy Template for End-User Technology Leaders
This IDC Perspective provides a GenAI policy responding to client needs for a best practice GenAI governance policy to leverage. It responds to increasing client demand for GenAI policy guidance, leveraging research and real-world insights to accelerate policy implementation. The document emphasizes ... Read More
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IDC PlanScape: CIO Strategic Planning
This IDC PlanScape presents a comprehensive guide for CIOs to develop and implement strategic planning in the digital enterprise. It enables organizations to navigate market turbulence, adapt rapidly to changing conditions, and orchestrate complex IT environments to deliver dynamic capabilities. In ... Read More
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How Government Agencies Can Leverage AI Processes to Improve IT Sourcing and Procurement
The IDC Perspective explores the transformative potential and recommends specific processes to leverage AI in IT government sourcing and procurement, highlighting its ability to enhance efficiency, productivity, and decision-making. With several government and commercial examples, the document under ... Read More
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Cyber-Resilience — Turning Every Crisis into an Opportunity to Emerge Stronger
This IDC Perspective emphasizes the critical importance of cyber-resilience in today’s digital landscape. With increasing cyber-risks and the adoption of AI, organizations must prioritize cyber-resilience to mitigate threats and ensure operational continuity. The document highlights the need for com ... Read More
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IDC PeerScape: Lessons Learned for Integrating New Tech and Innovations into the Flow of Work
This IDC PeerScape presents lessons learned and best practices for successfully incorporating new technology or innovations into the flow of work.“All organizations that want to keep pace with the speed of change will have to routinely test and introduce new technology into their organizations,” sai ... Read More
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The Evolving Impact of Agentic AI on the Future of Work: Regional Comparisons 2025
This IDC Perspective explores the transformative impact of agentic AI on the future of work, highlighting regional differences in adoption and its implications on work cultures, operational efficiency, and business strategies. It emphasizes the need for organizations to navigate change management, u ... Read More
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The Next-Generation Digital Leader
This IDC Perspective discusses how CEOs are looking for digital leaders that bring differentiation and leadership in terms of strategy, ROI, and risk.The expectations of the next generation of digital leadership are high. CEOs and boards are keen to see value-based impacts through disruptive strateg ... Read More
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IDC MaturityScape Benchmark: AI-Fueled Media and Entertainment Worldwide, 2025
This IDC study presents the results of IDC’s 2025 AI-Fueled Organization MaturityScape Benchmark Survey to help guide organizations on their AI maturity journey.“Leading organizations in the media industry start their AI journeys by establishing an effective strategy initially focused on people’s re ... Read More
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IDC PlanScape: IT Performance Measurement Using Product Costing KPIs
This IDC PlanScape will describe how IT can improve its performance by shifting to a product-centric, agile team structure where all the advantages of using product costing and measuring business KPIs can be exploited. “Moving to a full product-oriented costing and KPI system is not simply a financi ... Read More
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