Category: E-Commerce
E-Commerce market research reports by IDC
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IDC PeerScape: Practices to Successfully Modernize B2B Middleware
This IDC PeerScape highlights best practices provided in the IDC MarketScape for worldwide business-to-business middleware from December 2024. It highlights the collective learnings to provide best practices to companies looking to add or replace B2B technologies.According to Shari Lava, senior dire ... Read More
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Pricing Complexity in B2B Digital Commerce: Key Trends and Improvement Opportunities
This IDC Perspective examines the multifaceted challenges of pricing complexity in B2B digital commerce, analyzing its key drivers, business impacts, and the evolving technology landscape. This report provides explores current and emerging pricing management approaches, including AI-driven solutions ... Read More
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The Emerging Role of Agentic AI in Supply Chain Planning
This IDC Perspective discusses the emerging role of agentic AI in supply chain planning. While agentic AI has a long way to go, the promise of improving supply chain performance, process automation, and end-to-end optimization means this will be a rapidly growing field and, perhaps, a competitive ad ... Read More
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Reducing Tariff Exposure — Using PLM to Manage Manufacturers’ Risk
This IDC Market Note explores ways that manufacturers can leverage PLM to manage the business impact of increased tariffs. In the current geopolitical climate, tariff threats are increasing manufacturers’ economic risks, impacting production costs, profit margins, and supply chains. PLM is a strateg ... Read More
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Infor 2025 Analyst Summit: Integrating AI and Process Intelligence for Industry-Specific Transformation
This IDC Perspective presents a reflection on Infor's strategic direction as discussed during the April 2025 Analyst Summit. It examines Infor's industry-focused approach to integrating AI and process intelligence within its cloud enterprise resource planning (ERP) solutions, marking a transition fr ... Read More
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Key Announcements from RSAC 2025 for DevSecOps and Software Supply Chain Security
This IDC Perspective summarizes key product announcements and market developments from RSA Conference 2025, with a focus on application security. The event featured a surge of innovation across areas including securing AI agents and applications, modernizing application security testing, strengtheni ... Read More
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How Do Retail Marketplaces Enable Contextual Customer Experiences
Retail marketplaces that embed contextual intelligence into their digital infrastructure are redefining how value is created and perceived. As customer expectations shift toward immediacy, personalization, and trust, contextual experience becomes the new currency of differentiation. To meet these ex ... Read More
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ServiceNow Acquires Logik.ai: Key Takeaways for B2B Commerce
This IDC Market Note examines ServiceNow's acquisition of Logik.ai, highlighting the main synergies with ServiceNow's offerings. This report outlines the key takeaways from the acquisition and its impact on the broader B2B digital commerce landscape."ServiceNow's recent acquisition of Logik.ai highl ... Read More
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Experience-Driven Commerce: Why Personalization Matters in the B2B Buying Journey
This IDC Perspective analyzes the growing relevance of data-driven personalization in B2B buying journeys enabling organizations to shift from transactional selling to experience-driven partnerships. It explores how AI-powered and integrated systems can enable organizations to deliver relevant and c ... Read More
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Tariff Disruption: Strategic Financial Leadership in an Era of Trade Volatility
This IDC Perspective discusses how, in an era of trade volatility, tariffs have become significant disruptors for CFOs, impacting costs, margins, and supply chains. Finance leaders must adopt proactive strategies, leveraging technology for agile forecasting, scenario planning, and compliance. AI and ... Read More
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One B2B: Deutsche Telekom’s Joint Approach to the Business Market
This IDC Market Note provides IDC’s key takeaways from Deutsche Telekom’s One B2B Sourcing Advisor and Analyst Event, which was held in Bonn, Germany on February 17th and 18th 2025. This event featured all of DT’s B2B-focused units in Europe, including T-Systems, T-Business Germany, and T-Business E ... Read More
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Navigating the Tariff Terrain: A CFO's Guide to Strategic Resilience — A Resource for Finance Leaders Facing Global Economic Uncertainty
This IDC Perspective equips CFOs to combat market uncertainty, particularly rising tariffs, using a strategic battle card framework. It outlines phased actions, emphasizes financial resilience, supply chain agility, and proactive communication, illustrated with a generic manufacturing example, to na ... Read More
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Reshaping Intercompany Transactions in the Era of Trade Barriers
This IDC Perspective discusses the high stakes and increasing scrutiny around intercompany transactions, highlighted by cases like the IRS’ dispute with Coca-Cola. This scrutiny on intercompany transactions underscores the need for robust systems, governance, and documentation in and outside the Uni ... Read More
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NIS2: Services Partners Ready to Provide Digital Business Support
This IDC Perspective discusses NIS2 compliance requirements, the challenges for businesses, the importance of business continuity, incident management measures, and seeking independent expert support to ensure a streamlined and value-added digital business. It leverages insights from IDC's cloud dat ... Read More
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Just How Intelligent Are We Getting?: The Growing Role of Decision Intelligence in Supply Chain Planning
This IDC Perspective explores the growing role of decision intelligence in supply chain planning and a non-exhaustive list of vendors noted in IDC's Market Glance that have focused in this space. A growing list of vendors has been developing advanced decision intelligence capabilities to the point t ... Read More
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NRF 2025 Supply Chain Top Takeaways
This IDC Perspective analyzes the proceedings at the NRF 2025 Supply Chain conference and highlights the pervasive role of AI, particularly GenAI and agentic AI, in optimizing retail supply chains, improving decision-making, and better serving the end consumer. Key takeaways include the integration ... Read More
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Value Creation Opportunities in Multi-Step B2B Sales via Digital Commerce
This IDC Perspective analyzes multi-step B2B sales, highlighting the rapidly evolving landscape of complex distribution networks, value-added resellers, and partner relationships. This document explores the key trends driving transformation as well as value creation opportunities in multi-step B2B s ... Read More
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Enterprise Systems Influencing Product Experience Beyond PXM: Product Experience Strategy for Commerce
This IDC Perspective discusses how product experience management platforms work with other enterprise applications to create a technology ecosystem for the management of a holistic product experience (PX) strategy. Product experience encompasses the full life cycle of customer interactions with a pr ... Read More
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Moving the Goalposts: NRF 2025 Introduces Change
This IDC Perspective reviews the National Retail Federation’s (NRF’s) Big Show and Expo 2025, looking at the rapid changes and introduction of AI/ML and generative AI and how they play a part in retail technology and experience. The synopsis of the event is in line with the most important factors th ... Read More
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AI-Powered Retail — Central Retail Corporation's Approach to Personalization, Efficiency, and Growth
This IDC case study explores how Central Retail Corporation (CRC) is using AI and digital partnerships to scale innovation while maintaining operational efficiency. By implementing an AI-powered customer data platform, hyper-personalization strategies, and application programming interface (API)–dri ... Read More
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U.S. and EU Trade Policy Developments Around Chinese Imports: Implications for B2B Order Management and Fulfillment
This IDC Perspective examines the evolving nature of trade policies in the U.S. and EU regarding Chinese imports, and their implications for B2B ecommerce fulfillment. It highlights how changes to de minimis exemptions and increased attention on Chinese imports are contributing to a shift toward bul ... Read More
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The Unified Content Model: Rethinking the Content Supply Chain in the Era of Agentic AI
This IDC Perspective on the Unified Content Model (UCM) 2025 updates a model originally developed in 2022, highlighting the integration of generative AI (GenAI) into a modern content management approach. The Unified Content Model orchestrates content supply chains, enhancing operational efficiency a ... Read More
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Accelerating Digital Transformation to Mitigate Risk and Achieve Resilience in Retail and Consumer Goods Supply Chains
This IDC Perspective highlights the critical need for digital transformation in retail and consumer goods supply chains to mitigate risk and achieve resilience. Retailers and other consumer-focused businesses require an open, digital environment to ensure that product, asset, and customer data is co ... Read More
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Key Takeaways from SugarCRM's 2025 Analyst Summit: Differentiated Strategy Focusing on Manufacturing, Wholesale, and Distribution
This IDC Market Note discusses the main takeaways from SugarCRM's Analyst Summit held in January 2025. It also outlines key strategy and product updates as well as provides IDC's analysis and main takeaways from the event. ... Read More
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Ready to Bot-ch Your Sales Team? The Promises of AI for B2B Sales in 2025
This IDC Perspective explores the transformative impact of generative AI on B2B sales by 2025, highlighting AI's role in automating routine tasks, enhancing sales efficiency, and redefining sales professionals' roles. It discusses the emergence of AI-powered SDRs and BDRs, vertical AI solutions tail ... Read More
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