Importance and Satisfaction Gaps in Retail Merchandise Operations Management Solutions
This IDC Perspective highlights key differentiators of retail merchandise operations management solutions and points to a significant gap between what retailers perceive as important capabilities in these systems and how satisfied they are with their current solution's ability to deliver."In our research, we have uncovered a call to action for merchandise operations management vendors," states Jon Duke, vice president, IDC Retail Insights. "Those that actively and transparently work with their retail customers to close these gaps will have a significant opportunity to lead the market and help retailers well into the future."
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