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IDC PeerScape: Distributed Order Management Practices to Optimize Configuration for Efficient Inventory and Call Center Management in Retail Supply Chains

IDC PeerScape: Distributed Order Management Practices to Optimize Configuration for Efficient Inventory and Call Center Management in Retail Supply Chains

This IDC PeerScape is intended for retailers familiar with order management software that are seeking to optimize configurations. This document will share some best practices that retailers have identified to change the game for their business and inventory practices through configurations within their distributed order management systems. Not every practice will be relevant to every subvertical of retail, but each will look to solve different issues common to retail as a whole in order to help retailers stay relevant and competitive, which will in turn gain consumer loyalty and sustain interest.According to Victoria Brown, IDC research manager for Global Supply Chain Execution, "Ecommerce has increased the complexity of retail supply chains, and retailers must pay close attention to the configurations within their distributed order management systems as these capabilities can truly make or break the competitiveness of their organization's supply chain and protect or improve their margins."


IDC PeerScape Figure
Executive Summary
Peer Insights
Practice 1: Measure Labor Utilization to Reallocate Order or Call Center Needs
Challenge
Example
Guidance
Practice 2: Calculate Inventory Margin Erosion Risk Levels
Challenge
Example
Guidance
Practice 3: Establish Inventory Turn Time Ratios for eCommerce Fulfillment
Challenge
Example
Guidance
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