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IDC MaturityScape Benchmark: Digital Transformation in Retail and Wholesale Worldwide

This IDC study looks at the digital transformation maturity profiles of the retail industry and presents the worldwide results of IDC's 2015 Digital Transformation MaturityScape Benchmark Survey. This study should be read and used as a supplement to the following retail digital transformation documents:IDC MaturityScape: Digital Transformation in Retail (IDC #US40169816, June 2016)IDC MaturityScape: Omni-Experience Digital Transformation in Retail (IDC #US40523515, April 2016)IDC MaturityScape: Operating Model Digital Transformation in the Retail Supply Chain (IDC #US41156716, April 2016)IDC MaturityScape: Information Digital Transformation in Retail (IDC #US40705415, December 2015)Together, these documents provide a comprehensive view into what the digital transformation means for the retail sector and how retail business and IT executives, and their teams, can effectively negotiate and manage the DX journey."Retail leaders can progress more effectively by understanding the maturity profiles of the retail industry and how their particular maturity in different DX disciplines or dimensions align with that of the overall industry. By understanding this, retailers will better understand both what their individual maturity is and what the maturity path looks like to progress to higher levels of maturity." — Leslie Hand, vice president of IDC Retail Insights"Digital transformation is presenting a lot of digital opportunity to the retail industry. But to successfully manage the adoption of digital technologies and practices, retailers really need some benchmarks to help them understand where they are and where they need to take more action. This IDC study provides retailers with maturity profiles of the industry by digital transformation dimension (Leadership, Omni-Experience, WorkSource, Operating Model, and Information), and it not only provides some insights into the key levers that lead to higher levels of maturity but also highlights some of the key differentiators between retailers that are further ahead in digital transformation journey and those retailers that are in the earlier stages of their DX efforts." — Robert Eastman, research manager, IDC Retail Insights' Worldwide Omni-Channel IT Strategies

IDC MaturityScape Benchmark Figure

IDC Opinion

In This Study

Situation Overview

Stages of IDC's Digital Transformation MaturityScape

Survey Findings: Maturity Distribution Across Stages

Dimensions of IDC's Digital Transformation MaturityScape

Survey Findings: Maturity Distribution Across Dimensions

Improving Digital Transformation Maturity: Survivors and Thrivers

Survey Findings: Comparison of Survivors and Thrivers

Essential Guidance

Learn More

Related Research

Appendix

Methodology

Survey Respondent Segmentation

Synopsis


IDC MaturityScape Benchmark Figure
IDC Opinion
In This Study
Situation Overview
Stages of IDC's Digital Transformation MaturityScape
Survey Findings: Maturity Distribution Across Stages
Dimensions of IDC's Digital Transformation MaturityScape
Survey Findings: Maturity Distribution Across Dimensions
Improving Digital Transformation Maturity: Survivors and Thrivers
Survey Findings: Comparison of Survivors and Thrivers
Essential Guidance
Learn More
Related Research
Appendix
Methodology
Survey Respondent Segmentation
Synopsis

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