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Business Strategy: Omni-Channel Point-of-Sale Technology Development

Business Strategy: Omni-Channel Point-of-Sale Technology Development

This IDC Retail Insights study examines current POS market and technology development trends supporting an omni-channel retail presence. It aims to provide retail executives and IT vendors with guidance on the 3rd Platform technology–driven dynamics affecting POS development, including social, mobile, Big Data analytics, and cloud.

"Today's point-of-sale or -service [POS] systems are evolving beyond processing basic sales transactions to support a more omni-channel customer experience [CX]," said Miya Knights, senior research analyst, IDC Retail Insights. "A proliferation of new customer services that draw on both online and store systems, as well as new device adoption by both retailers and consumers, is galvanizing POS technology development."

Please Note: Extended description available upon request.


IDC Retail Insights Opinion
In This Study
Situation Overview
POS Trends: Customer-Centric Development
Omni-Channel Demand Stimulates POS Innovation
The Approach
Future Outlook
Retail Reconfigures Store Plans
Self-Checkout Systems Increase Flexibility
Mobile POS Convergence Delivers Versatility
Essential Guidance
Actions to Consider
Learn More
Related Research
Synopsis
Table: POS Functional Requirements
Table: Worldwide POS-Related IT Spending, Budget Share Allocation by Selected Hardware Segment, 2014 and 2015 (%)

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