Building an Ecosystem to Support Touch-Free Retail and Emerging Business Models

Building an Ecosystem to Support Touch-Free Retail and Emerging Business Models

This IDC Perspective discusses building an ecosystem to support touch-free retail and emerging business models. Leading retailers and their partners are accelerating growth strategies by building applications that enable data sharing and analytics for every part of the business, from inventory and fulfillment to checkout experiences to security and workforce management. Customer-centric touch-free retail experiences will shape the way retailers build out their stores and their ecommerce brands, increasing customer loyalty and partnering for mutually beneficial ecosystem partner success. Leslie Hand, GVP, IDC Retail Insights, advises, "Retail leaders should look for opportunities to monetize areas of their business they previously overlooked, including their data and insights. And technology providers should position themselves as strategic partners, offering relational expertise in building out the vibrant ecosystem."

Please Note: Extended description available upon request.

Executive Snapshot
Situation Overview
Events of 2020 Drove Digital Acceleration Across Retail Ecosystem
The Future Store Delivers Touch-Free Customer Journeys
Touch-Free Retail Must Build on Flexible, Scalable Platform
The Automated Enterprise Platform Must Be Customer Centric by Design
Delivering on the Promise Requires Ecosystem Participation
New Business Models Emerge from Robust Retail Ecosystems
Many Paths Lead to Shared Insights
Shared Process Automation Means Faster to Market, More Responsive to Customer Demand
Ecosystem Optimization Mastery Means Partners Are Better Together
The Next Step
Advice for the Technology Buyer
Essential Guidance — For the Tech Vendor
Essential Guidance — For the Tech Buyer
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