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CRM Industry Research & Market Reports

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The 2013-2018 Outlook for Customer Relationship Management (CRM) Support and Services in Greater China
5/19/2013 | published by: Icon Group International, Inc.
... Greater China, including provinces, autonomous regions (Guangxi, Nei Mongol, Ningxia, Xinjiang, Xizang - Tibet), municipalities (Beijing, Chongqing, Shanghai, and Tianjin), special administrative regions (Hong Kong and Macau), and Taiwan (all hereafter referred to as “regions”). ...  |  read more...
USD 495
The 2011-2016 Outlook for Telecom CRM, E-Commerce, and Analytics in Africa
1/1/2011 | published by: Icon Group International, Inc.
... (in millions of U.S. dollars), the percent share the country is of the region and of the globe. These comparative benchmarks allow the reader to quickly gauge a country vis-a-vis others. Using econometric models which ...  |  read more...
USD 325
Global SaaS-based Customer Relationship Management Software Market 2011-2014
2/16/2012 | published by: TechNavio - Infiniti Research Ltd.
... of many organizations on customer centricity and customer experience management. The Global SaaS-based CRM Software market has also been witnessing varied adoption of SaaS in CRM market sub-segments. However, concern about data security and critical ...  |  read more...
USD 1,500
Digital Media - Social Enterprise Business Models and Customer Relationships
2/26/2013 | published by: Paul Budde Communication Pty Ltd
... and within social networks. Another meaning for this term is to describe the use of commercial business models to achieve outcomes for philanthropic activities – not-for-profit activities related to the national good. The new use ...  |  read more...
USD 80
Kindred Healthcare: Better Content Distribution and Closed-Loop Marketing with Help from Appirio and Salesforce.com
7/5/2012 | published by: IDC
... (sales) engage with physician and patient clients and prospects. Strategy, challenges, successes, lessons learned, and a glimpse into next steps highlight the significance of how mobile technologies can transform and enrich the complete healthcare sales ...  |  read more...
USD 3,500
Cloud Strategies in Practice: Bayer HealthCare Pharmaceuticals Revitalizes Organization with Cloud CRM
12/4/2011 | published by: IDC
This IDC Buyer Case Study outlines the decisions related to and results of Bayer HealthCare Pharmaceuticals' move from an in-house installation of Siebel 8 to Oracle's CRM On Demand SaaS solution.  |  read more...
USD 3,500
Global Social Customer Relationship Management Software Market 2011-2015
4/24/2012 | published by: TechNavio - Infiniti Research Ltd.
... the increasing importance of customer experience management. The Global Social CRM Software market has also been witnessing the increased adoption of social CRM software in small and medium-sized enterprises. However, increasing complexity in effective adoption ...  |  read more...
USD 1,500
IDC Worldwide Small and Medium-Sized Business Market Update: July–September 2011
11/8/2011 | published by: IDC
... promotional programs: Canon India Offers New SMB Printing Solutions Dell Unveils New Vostro Laptop for Small Businesses HP and Intel Launch Promotional Campaign for Indian SMBs IBM Unveils New Cloud Solutions and $1 Billion in ...  |  read more...
USD 500
Technology Selection: An IDC Government Insights Study – CRM Trends in Western Europe's Government Sector
11/2/2011 | published by: IDC
... the ability to capture real-time data to help improve efficiencies and reduce costs will become increasingly clear. There is increasing interest in cloud-based CRM software solutions and vendors are ramping up their functionality in order ...  |  read more...
USD 4,500
Message from Large Enterprises and Start-Ups to Providers: Helping Customers in a "Cloudy" World Will Require a Long-Term Strategy, Making Fundamental Changes, and Building an Adaptive Business Model
11/7/2011 | published by: IDC
... long-term strategy (e.g., five years) for their outsourcing business, that can enable changes in business requirements more quickly, and that can ensure service delivery involving consistency across all global locations including SLAs through the entire ...  |  read more...
USD 1,500
Traversing the Butterfly: Pathways to Absorbing Analytics Within an Organization
11/21/2011 | published by: IDC
... shown in the form of farfalle, Italian-style butterfly pasta. As such, it highlights areas that organizations should consider. At the same time, this suggests opportunities for providing services to enable organizations to be successful with ...  |  read more...
USD 500
IT Solutions — A Look at 2012 Priorities and Investment Plans Among Western European Vertical Markets: An IDC Survey
2/1/2012 | published by: IDC
... with more than 20 employees, this study focuses on vertical markets' current and future IT solutions' adoption, with a specific focus on ERP, CRM, unified communications, BI and analytics, content management, and storage technologies. Results ...  |  read more...
USD 7,200
IT Solutions in Western European SMBs — Adoption and Investment Plans for 2012: An IDC Survey
2/1/2012 | published by: IDC
... SMBs with 20-499 employees. The focus of this study is on SMBs' adoption and plans for adoption by company size, country, and vertical market of different horizontal IT solutions including storage solutions, enterprise resource planning ...  |  read more...
USD 7,200
Customer Experience Management in an Industry Context: European Survey Results
5/2/2012 | published by: IDC
... with that supplier. In this study, IDC examines what sort of software investments European IT influencers are planning to strengthen the CEM of their respective organizations. The study is based on the results of a ...  |  read more...
USD 1,500
Social CRM Software Market in North America 2011-2015
8/10/2012 | published by: TechNavio - Infiniti Research Ltd.
... need to effectively manage customer experiences. The Social CRM Software market in North America has also been witnessing the emergence of cloud-based applications. However, the complexity involved in effective adoption of the software could pose ...  |  read more...
USD 1,500
Customer Relationship Management - US
1/1/2011 | published by: Mintel International Group Ltd.
... a structured set of social relations among admirers of the brand.” The authors noted that brand communities share three core attributes: “[1] a shared consciousness, [2] rituals and traditions, and [3] a sense of moral ...  |  read more...
USD 3,995
Worldwide Customer Service Applications 2010 Vendor Shares: Service Differentiation in the Age of Customer Experience
7/5/2011 | published by: IDC
... role in supplier differentiation. With new channels of engagement evolving daily, customer service and the applications used to support it will be a prime focus for organizations over the next several years," says Mary Wardley, ...  |  read more...
USD 3,000
Perspective: Cloud and Tablets — A CRM No-Brainer
10/17/2011 | published by: IDC
This IDC Health Insights Perspective discusses the increasing adoption of cloud-based CRM and tablet computers for use in the pharmaceutical sales and marketing industry.  |  read more...
USD 1,500
Microsoft CRM Dynamics Partnerships: A Work in Progress
11/1/2011 | published by: Yankee Group
... ISVs are evaluating Microsoft Dynamics partnerships to enrich their end-toend solutions. While these partnerships decrease time to market and lower TCO for ISVs that need customer management functionality, integration is still a work in progress.  |  read more...
USD 1,495
Global Sales and Marketing Analytics Market 2011-2015
10/18/2012 | published by: TechNavio - Infiniti Research Ltd.
... of social media platforms. The Global Sales and Analytics market has also been witnessing increasing demand for real-time analytics. However, lack of awareness could pose a challenge to the growth of this market. TechNavio's report, ...  |  read more...
USD 1,500
Global Collaboration Services Market 2012-2016
5/17/2013 | published by: TechNavio - Infiniti Research Ltd.
... share information/data among organizations. The market has also been witnessing an increase in the popularity of internet social media. However, uncertainty over investment returns could pose a challenge to the growth of this market.  TechNavio's ...  |  read more...
USD 2,000
Best Practices: Software-as-a-Service Case Study — IPI Wealth Management Deploys Salesforce.com for Its Advisor Network
9/5/2011 | published by: IDC
... and experience with this deployment, including the business rationale behind the decision, results attained, and future plans. IPI has implemented salesforce.com to manage its wealth advisor network. IDC Financial Insights Securities and Investment Management Research ...  |  read more...
USD 4,500
Perspective: The Changing Face of Pharma CRM
6/19/2012 | published by: IDC
This IDC Health Insights Perspective evaluates the changing landscape of CRM and SFA in the pharmaceutical industry and discusses manufacturers' needs and challenges and the software applications most broadly utilized.  |  read more...
USD 1,500
The Possibility of Using Social Media in Customer Relationship Management Solutions for Business to Customer
7/31/2012 | published by: IDC
... last few years has led to unprecedented complexity and diversity of connections between enterprises and their customers. As communication between enterprises and customers and among customers themselves undergoes change, consumers' purchasing behaviors are also changing. ...  |  read more...
USD 2,000
Useful Information for Purchasing Online: Businesses with 100+ Employees
7/25/2012 | published by: Compass Intelligence
... owners and decision-makers with more than 100 employees use this information for business specific purposes and online purchasing. The data results provided within this article are from Compass Intelligences' April 2012 survey. The results are ...  |  read more...
USD 750
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