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CRM Industry Research & Market Reports

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Cloud Strategies in Practice: Bayer HealthCare Pharmaceuticals Revitalizes Organization with Cloud CRM
12/4/2011 | published by: IDC
This IDC Buyer Case Study outlines the decisions related to and results of Bayer HealthCare Pharmaceuticals' move from an in-house installation of Siebel 8 to Oracle's CRM On Demand SaaS solution.  |  read more...
USD 3,500
IDC Worldwide Small and Medium-Sized Business Market Update: July–September 2011
11/8/2011 | published by: IDC
... promotional programs: Canon India Offers New SMB Printing Solutions Dell Unveils New Vostro Laptop for Small Businesses HP and Intel Launch Promotional Campaign for Indian SMBs IBM Unveils New Cloud Solutions and $1 Billion in ...  |  read more...
USD 500
Traversing the Butterfly: Pathways to Absorbing Analytics Within an Organization
11/21/2011 | published by: IDC
... shown in the form of farfalle, Italian-style butterfly pasta. As such, it highlights areas that organizations should consider. At the same time, this suggests opportunities for providing services to enable organizations to be successful with ...  |  read more...
USD 500
IT Solutions — A Look at 2012 Priorities and Investment Plans Among Western European Vertical Markets: An IDC Survey
2/1/2012 | published by: IDC
... with more than 20 employees, this study focuses on vertical markets' current and future IT solutions' adoption, with a specific focus on ERP, CRM, unified communications, BI and analytics, content management, and storage technologies. Results ...  |  read more...
USD 7,200
IT Solutions in Western European SMBs — Adoption and Investment Plans for 2012: An IDC Survey
2/1/2012 | published by: IDC
... SMBs with 20-499 employees. The focus of this study is on SMBs' adoption and plans for adoption by company size, country, and vertical market of different horizontal IT solutions including storage solutions, enterprise resource planning ...  |  read more...
USD 7,200
Customer Experience Management in an Industry Context: European Survey Results
5/2/2012 | published by: IDC
... with that supplier. In this study, IDC examines what sort of software investments European IT influencers are planning to strengthen the CEM of their respective organizations. The study is based on the results of a ...  |  read more...
USD 1,500
Western Europe CRM Applications Vendor Shares, 2011
6/27/2012 | published by: IDC
... marketing, and sales) and reviews the market performance by country and functional market. The study also contains vendor shares for the SaaS segment. Finally, we provide essential guidance on key strategic priorities for CRM vendors. ...  |  read more...
USD 3,500
The 2010-2015 World Outlook for Telecom CRM, E-Commerce, and Analytics
7/7/2009 | published by: Icon Group International, Inc.
... the country in question (in millions of U.S. dollars), the percent share the country is of the region and of the globe. These comparative benchmarks allow the reader to quickly gauge a country vis-à-vis others. ...  |  read more...
USD 795
Oracle CRM On Demand
3/1/2011 | published by: Faulkner Information Services
... solution is Oracle CRM On Demand, a cloud or, more specifically, a software-as-a-service (SaaS) solution that enables customers to utilize Oracle's considerable CRM capabilities without the cost of deploying and maintaining on premise CRM software.  |  read more...
USD 66
The 2009-2014 Outlook for Customer Relationship Management (CRM) Support and Services in Japan
12/2/2008 | published by: Icon Group International, Inc.
... estimates are given across some 1,000 cities in Japan. For each city in question, the percent share the city is of it’s prefecture and of Japan is reported. These comparative benchmarks allow the reader to ...  |  read more...
USD 495
The 2009-2014 World Outlook for Customer Relationship Management (CRM) Support and Services
9/20/2008 | published by: Icon Group International, Inc.
... (P.I.E.), for the country in question (in millions of U.S. dollars), the percent share the country is of the region and of the globe. These comparative benchmarks allow the reader to quickly gauge a country ...  |  read more...
USD 795
The 2009-2014 Outlook for Customer Relationship Management (CRM) Software in India
12/2/2008 | published by: Icon Group International, Inc.
... estimates are given across over 5,000 cities in India. For each city in question, the percent share the city is of it’s state or union territory and of India as a whole is reported. These ...  |  read more...
USD 495
The 2009-2014 Outlook for Customer Relationship Management (CRM) Software in the United States
12/2/2008 | published by: Icon Group International, Inc.
... estimates are given across some 12,900 cities in the United States. For each city in question, the percent share the city is of it’s state and of the United States is reported. These comparative benchmarks ...  |  read more...
USD 495
Customer Relationship Management - US
1/1/2011 | published by: Mintel International Group Ltd.
... a structured set of social relations among admirers of the brand.” The authors noted that brand communities share three core attributes: “[1] a shared consciousness, [2] rituals and traditions, and [3] a sense of moral ...  |  read more...
USD 3,995
Worldwide Customer Service Applications 2010 Vendor Shares: Service Differentiation in the Age of Customer Experience
7/5/2011 | published by: IDC
... role in supplier differentiation. With new channels of engagement evolving daily, customer service and the applications used to support it will be a prime focus for organizations over the next several years," says Mary Wardley, ...  |  read more...
USD 3,000
Perspective: Cloud and Tablets — A CRM No-Brainer
10/17/2011 | published by: IDC
This IDC Health Insights Perspective discusses the increasing adoption of cloud-based CRM and tablet computers for use in the pharmaceutical sales and marketing industry.  |  read more...
USD 1,500
Microsoft CRM Dynamics Partnerships: A Work in Progress
11/1/2011 | published by: Yankee Group
... ISVs are evaluating Microsoft Dynamics partnerships to enrich their end-toend solutions. While these partnerships decrease time to market and lower TCO for ISVs that need customer management functionality, integration is still a work in progress.  |  read more...
USD 1,495
Technology Selection: An IDC Government Insights Study – CRM Trends in Western Europe's Government Sector
11/2/2011 | published by: IDC
... the ability to capture real-time data to help improve efficiencies and reduce costs will become increasingly clear. There is increasing interest in cloud-based CRM software solutions and vendors are ramping up their functionality in order ...  |  read more...
USD 4,500
Message from Large Enterprises and Start-Ups to Providers: Helping Customers in a "Cloudy" World Will Require a Long-Term Strategy, Making Fundamental Changes, and Building an Adaptive Business Model
11/7/2011 | published by: IDC
... long-term strategy (e.g., five years) for their outsourcing business, that can enable changes in business requirements more quickly, and that can ensure service delivery involving consistency across all global locations including SLAs through the entire ...  |  read more...
USD 1,500
Best Practices: Software-as-a-Service Case Study — IPI Wealth Management Deploys Salesforce.com for Its Advisor Network
9/5/2011 | published by: IDC
... and experience with this deployment, including the business rationale behind the decision, results attained, and future plans. IPI has implemented salesforce.com to manage its wealth advisor network. IDC Financial Insights Securities and Investment Management Research ...  |  read more...
USD 4,500
Perspective: The Changing Face of Pharma CRM
6/19/2012 | published by: IDC
This IDC Health Insights Perspective evaluates the changing landscape of CRM and SFA in the pharmaceutical industry and discusses manufacturers' needs and challenges and the software applications most broadly utilized.  |  read more...
USD 1,500
The Possibility of Using Social Media in Customer Relationship Management Solutions for Business to Customer
7/31/2012 | published by: IDC
... last few years has led to unprecedented complexity and diversity of connections between enterprises and their customers. As communication between enterprises and customers and among customers themselves undergoes change, consumers' purchasing behaviors are also changing. ...  |  read more...
USD 2,000
Useful Information for Purchasing Online: Businesses with 100+ Employees
7/25/2012 | published by: Compass Intelligence
... owners and decision-makers with more than 100 employees use this information for business specific purposes and online purchasing. The data results provided within this article are from Compass Intelligences' April 2012 survey. The results are ...  |  read more...
USD 750
Journal Of Retail Analytics First Quarter 2012
6/1/2012 | published by: Platt Retail Institute, L.L.C.
... impacts retailers and consumers. In addition, the Journal details developments in the digital communications network field. PRI's offices, projects and extensive contacts in North America and Europe enable the firm to report on cutting-edge global ...  |  read more...
USD 95
Web Analytics
7/1/2012 | published by: Global Industry Analysts
... Analytics, Licensed Web Analytics; Web Analytics Service Type - Service Fees, Maintenance Fees, and Others. The report provides separate comprehensive analytics for the US, Canada, Europe, Asia-Pacific and Rest of World. Annual estimates and forecasts ...  |  read more...
USD 4,500
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