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CRM Industry Research & Market Reports

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Big Data in Customer Relationship Management (CRM)
8/1/2013 | published by: Mind Commerce Publishing
... Big Data represents more than just a collection of data sets that form a large quantity of data, which is difficult to process using traditional data processing applications. Big Data also represents a big business ...  |  read more...
USD 995
The 2010-2015 World Outlook for Telecom CRM, E-Commerce, and Analytics
7/7/2009 | published by: Icon Group International, Inc.
... the country in question (in millions of U.S. dollars), the percent share the country is of the region and of the globe. These comparative benchmarks allow the reader to quickly gauge a country vis-à-vis others. ...  |  read more...
USD 795
The 2013-2018 Outlook for Customer Relationship Management (CRM) Software in Greater China
5/19/2013 | published by: Icon Group International, Inc.
... autonomous regions (Guangxi, Nei Mongol, Ningxia, Xinjiang, Xizang - Tibet), municipalities (Beijing, Chongqing, Shanghai, and Tianjin), special administrative regions (Hong Kong and Macau), and Taiwan (all hereafter referred to as “regions”). Latent demand (in millions ...  |  read more...
USD 495
The 2013-2018 Outlook for Customer Relationship Management (CRM) Support and Services in Greater China
5/19/2013 | published by: Icon Group International, Inc.
... Greater China, including provinces, autonomous regions (Guangxi, Nei Mongol, Ningxia, Xinjiang, Xizang - Tibet), municipalities (Beijing, Chongqing, Shanghai, and Tianjin), special administrative regions (Hong Kong and Macau), and Taiwan (all hereafter referred to as “regions”). ...  |  read more...
USD 495
The 2013-2018 Outlook for Customer Relationship Management (CRM) Software in the United States
7/17/2013 | published by: Icon Group International, Inc.
... United States. Latent demand (in millions of U.S. dollars), or potential industry earnings (P.I.E.) estimates are given across some 12,700 cities in the United States. For each city in question, the percent share the city ...  |  read more...
USD 495
The 2013-2018 Outlook for Telecom CRM, E-Commerce, and Analytics in the United States
7/17/2013 | published by: Icon Group International, Inc.
... United States. Latent demand (in millions of U.S. dollars), or potential industry earnings (P.I.E.) estimates are given across some 12,700 cities in the United States. For each city in question, the percent share the city ...  |  read more...
USD 495
The 2013-2018 World Outlook for Cardiac Rhythm Management (CRM) Devices
7/15/2013 | published by: Icon Group International, Inc.
... given for the latent demand, or potential industry earnings (P.I.E.), for the country in question (in millions of U.S. dollars), the percent share the country is of the region and of the globe. These comparative ...  |  read more...
USD 795
The 2013-2018 World Outlook for Customer Relationship Management (CRM) Software
7/15/2013 | published by: Icon Group International, Inc.
... given for the latent demand, or potential industry earnings (P.I.E.), for the country in question (in millions of U.S. dollars), the percent share the country is of the region and of the globe. These comparative ...  |  read more...
USD 795
The 2013-2018 World Outlook for Customer Relationship Management (CRM) Support and Services
7/15/2013 | published by: Icon Group International, Inc.
... year reported, estimates are given for the latent demand, or potential industry earnings (P.I.E.), for the country in question (in millions of U.S. dollars), the percent share the country is of the region and of ...  |  read more...
USD 795
The 2011-2016 Outlook for Telecom CRM, E-Commerce, and Analytics in Africa
1/1/2011 | published by: Icon Group International, Inc.
... (in millions of U.S. dollars), the percent share the country is of the region and of the globe. These comparative benchmarks allow the reader to quickly gauge a country vis-a-vis others. Using econometric models which ...  |  read more...
USD 325
Achieving Wider Use of Analytics in Organizational Decision Making
6/19/2013 | published by: IDC
... presents five key factors that management should focus on improving to directly impact their organization's propensity to use analytics in support of business decisions. "Pervasive analytics can lead to organizational performance improvements," said Brian McDonough, ...  |  read more...
USD 3,500
Social Analytics Vendor Profile: Salesforce Radian6
9/27/2012 | published by: MWD Advisors
... conversations across the social web. Alongside the recently acquired Buddy Media, a provider of social media marketing solutions, Radian6 is part of Salesforce's Marketing Cloud, a suite of capabilities designed to help organisations manage all ...  |  read more...
USD 200
Business Analytics & Enterprise Software Publishing in the US - Industry Risk Rating Report
1/27/2014 | published by: IBISWorld
... Analytics & Enterprise Software Publishing in the US industry. Industry Risk is assumed to be 'the difficulty, or otherwise, of the business operating environment'. The report looks at the operational risk associated with this industry. ...  |  read more...
USD 1,020
Perspective: Leveraging Oracle CRM for Consumer Engagement
11/15/2012 | published by: IDC
This IDC Health Insights Perspective illustrates how healthcare organizations (HCOs) can leverage closed-loop marketing strategies and Oracle's Siebel Customer Relationship Management (CRM) to effectively engage consumers and encourage them to change their behavior.  |  read more...
USD 1,500
KANA: A Digital-First Road Map for Public Sector CRM
10/10/2013 | published by: IDC
... customer experience. Only three years after KANA's acquisition of LAGAN, public sector customers are already experiencing the benefits of product integration, as the latest LAGAN product releases have included richer knowledge management capabilities, such as ...  |  read more...
USD 1,500
Digital Media - Social Enterprise Business Models and Customer Relationships
2/26/2013 | published by: Paul Budde Communication Pty Ltd
... and within social networks. Another meaning for this term is to describe the use of commercial business models to achieve outcomes for philanthropic activities – not-for-profit activities related to the national good. The new use ...  |  read more...
USD 80
Kindred Healthcare: Better Content Distribution and Closed-Loop Marketing with Help from Appirio and Salesforce.com
7/5/2012 | published by: IDC
... (sales) engage with physician and patient clients and prospects. Strategy, challenges, successes, lessons learned, and a glimpse into next steps highlight the significance of how mobile technologies can transform and enrich the complete healthcare sales ...  |  read more...
USD 3,500
Cloud Strategies in Practice: Bayer HealthCare Pharmaceuticals Revitalizes Organization with Cloud CRM
12/4/2011 | published by: IDC
This IDC Buyer Case Study outlines the decisions related to and results of Bayer HealthCare Pharmaceuticals' move from an in-house installation of Siebel 8 to Oracle's CRM On Demand SaaS solution.  |  read more...
USD 3,500
IDC Retail Insights Western European Annual Survey Methodology, 2011
2/1/2012 | published by: IDC
... industry. This report presents all the details regarding survey methodology and respondents. Readers should use this document as a guide to understand the survey approach and methodology. Results of the survey presented in this document ...  |  read more...
USD 1,500
IDC Worldwide Small and Medium-Sized Business Market Update: July–September 2011
11/8/2011 | published by: IDC
... promotional programs: Canon India Offers New SMB Printing Solutions Dell Unveils New Vostro Laptop for Small Businesses HP and Intel Launch Promotional Campaign for Indian SMBs IBM Unveils New Cloud Solutions and $1 Billion in ...  |  read more...
USD 500
Technology Selection: An IDC Government Insights Study – CRM Trends in Western Europe's Government Sector
11/2/2011 | published by: IDC
... the ability to capture real-time data to help improve efficiencies and reduce costs will become increasingly clear. There is increasing interest in cloud-based CRM software solutions and vendors are ramping up their functionality in order ...  |  read more...
USD 4,500
Message from Large Enterprises and Start-Ups to Providers: Helping Customers in a "Cloudy" World Will Require a Long-Term Strategy, Making Fundamental Changes, and Building an Adaptive Business Model
11/7/2011 | published by: IDC
... long-term strategy (e.g., five years) for their outsourcing business, that can enable changes in business requirements more quickly, and that can ensure service delivery involving consistency across all global locations including SLAs through the entire ...  |  read more...
USD 1,500
Traversing the Butterfly: Pathways to Absorbing Analytics Within an Organization
11/21/2011 | published by: IDC
... shown in the form of farfalle, Italian-style butterfly pasta. As such, it highlights areas that organizations should consider. At the same time, this suggests opportunities for providing services to enable organizations to be successful with ...  |  read more...
USD 500
IT Solutions — A Look at 2012 Priorities and Investment Plans Among Western European Vertical Markets: An IDC Survey
2/1/2012 | published by: IDC
... with more than 20 employees, this study focuses on vertical markets' current and future IT solutions' adoption, with a specific focus on ERP, CRM, unified communications, BI and analytics, content management, and storage technologies. Results ...  |  read more...
USD 7,200
IT Solutions in Western European SMBs — Adoption and Investment Plans for 2012: An IDC Survey
2/1/2012 | published by: IDC
... SMBs with 20-499 employees. The focus of this study is on SMBs' adoption and plans for adoption by company size, country, and vertical market of different horizontal IT solutions including storage solutions, enterprise resource planning ...  |  read more...
USD 7,200
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