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CRM market research reports and industry analysis

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Customer Experience Management in an Industry Context: European Survey Results
5/2/2012 | published by: IDC
... with that supplier. In this study, IDC examines what sort of software investments European IT influencers are planning to strengthen the CEM of their respective organizations. The study is based on the results of a ...  |  read more...
USD 1,500
Global Social Customer Relationship Management Software Market 2011-2015
4/24/2012 | published by: TechNavio - Infiniti Research Ltd.
... the increasing importance of customer experience management. The Global Social CRM Software market has also been witnessing the increased adoption of social CRM software in small and medium-sized enterprises. However, increasing complexity in effective adoption ...  |  read more...
USD 1,500
Western European Vertical Markets, CRM Applications Spending Forecast, 2010–2015
3/29/2012 | published by: IDC
... Western European countries: France, Germany, Italy, Spain, and the U.K. The study covers the following 11 vertical markets: discrete manufacturing, process manufacturing, retail/wholesale, financial services, business services, transport, communications, utilities, government and education, healthcare, and ...  |  read more...
USD 10,400
GDC 2012: The Evolving Development Tool Ecosystem and the Rise of Big Data Customer Analytics
3/28/2012 | published by: IDC
... postlaunch to "freemium" titles in particular. Many of the examples offered in this study were culled from meetings and presentations at Game Developers Conference 2012, which took place in San Francisco, California, in early March. ...  |  read more...
USD 3,000
Global SaaS-based Customer Relationship Management Software Market 2011-2014
2/16/2012 | published by: TechNavio - Infiniti Research Ltd.
... of many organizations on customer centricity and customer experience management. The Global SaaS-based CRM Software market has also been witnessing varied adoption of SaaS in CRM market sub-segments. However, concern about data security and critical ...  |  read more...
USD 1,500
Healarium Private Vendor Watchlist Profile: A CRM-Like Health and Wellness Management System
2/15/2012 | published by: IDC
... success factors: market potential, technology/solution, corporate strategy, force multipliers, and customers. Leveraging IDC's expert understanding of the competitive landscape and future outlook, this document highlights company and market information tailored to the investment professional's needs.  |  read more...
USD 3,000
Worldwide Software Business Solutions 2012 Top 10 Predictions
2/7/2012 | published by: IDC
... (HCM), and enterprise collaboration and social solutions (ECSS) markets; software as a service (SaaS)/cloud applications; and software licensing and provisioning for 2012. "2012 will be a year of consolidation across the fastest-growth areas of enterprise ...  |  read more...
USD 3,500
IT Solutions in Western European SMBs — Adoption and Investment Plans for 2012: An IDC Survey
2/1/2012 | published by: IDC
... SMBs with 20-499 employees. The focus of this study is on SMBs' adoption and plans for adoption by company size, country, and vertical market of different horizontal IT solutions including storage solutions, enterprise resource planning ...  |  read more...
USD 7,200
IDC Retail Insights Western European Annual Survey Methodology, 2011
2/1/2012 | published by: IDC
... industry. This report presents all the details regarding survey methodology and respondents. Readers should use this document as a guide to understand the survey approach and methodology. Results of the survey presented in this document ...  |  read more...
USD 1,500
IT Solutions — A Look at 2012 Priorities and Investment Plans Among Western European Vertical Markets: An IDC Survey
2/1/2012 | published by: IDC
... with more than 20 employees, this study focuses on vertical markets' current and future IT solutions' adoption, with a specific focus on ERP, CRM, unified communications, BI and analytics, content management, and storage technologies. Results ...  |  read more...
USD 7,200
LogNet Systems Private Vendor Watchlist Profile: Multiple-Play Customer Care and Billing Solution
1/10/2012 | published by: IDC
... success factors: market potential, technology/solution, corporate strategy, force multipliers, and customers. Leveraging IDC's expert understanding of the competitive landscape and future outlook, this document highlights company and market information tailored to the investment professional's needs.  |  read more...
USD 3,000
Western Europe CRM Applications Forecast Update, 2011–2015
1/4/2012 | published by: IDC
... applications market and each of its constituent submarkets: sales, marketing, customer service, and contact center applications. It updates the previous forecasts for these markets published in IDC's Western Europe CRM Applications Forecast, 2011–2015 (June 2011).  |  read more...
USD 2,000
Worldwide Web Analytics Applications 2011–2015 Forecast and 2010 Vendor Shares
12/26/2011 | published by: IDC
... and guidance to CRM software vendors, are provided. "Web analytics are on the cusp of an evolution in the face of the demand to glean more from digital relationships. Web 'site' analytics report on what ...  |  read more...
USD 4,500
Western Europe CRM Applications 2011–2015 Forecast Update
12/10/2011 | published by: IDC
... and each of its constituent submarkets: sales, marketing, customer service, and contact center applications. It updates the previous forecasts for these markets published in IDC's Western Europe CRM Applications Forecast, 2011-2015 (IDC #LC08T, June 2011).  |  read more...
USD 2,000
Cloud Strategies in Practice: Bayer HealthCare Pharmaceuticals Revitalizes Organization with Cloud CRM
12/4/2011 | published by: IDC
This IDC Buyer Case Study outlines the decisions related to and results of Bayer HealthCare Pharmaceuticals' move from an in-house installation of Siebel 8 to Oracle's CRM On Demand SaaS solution.  |  read more...
USD 3,500
Business Intelligence Market India 2011
11/29/2011 | published by: Netscribes (India) Pvt. Ltd.
... base tremendously in India. This increase in customer base and an urgency to cater to the massive amount of data is stimulating the need for business intelligence and analytical tools market in India. Currently, the ...  |  read more...
USD 795
Caesars Entertainment: CRM Cloud Case Study
11/22/2011 | published by: IDC
... salesforce.com CRM within the VIP Marketing Group of Caesars Entertainment. It focuses on the initial business requirements of the original implementation in addition to the subsequent expansion and use of salesforce.com within the Caesars organization.  |  read more...
USD 3,500
Traversing the Butterfly: Pathways to Absorbing Analytics Within an Organization
11/21/2011 | published by: IDC
... shown in the form of farfalle, Italian-style butterfly pasta. As such, it highlights areas that organizations should consider. At the same time, this suggests opportunities for providing services to enable organizations to be successful with ...  |  read more...
USD 500
IDC Worldwide Small and Medium-Sized Business Market Update: July–September 2011
11/8/2011 | published by: IDC
... promotional programs: Canon India Offers New SMB Printing Solutions Dell Unveils New Vostro Laptop for Small Businesses HP and Intel Launch Promotional Campaign for Indian SMBs IBM Unveils New Cloud Solutions and $1 Billion in ...  |  read more...
USD 500
Message from Large Enterprises and Start-Ups to Providers: Helping Customers in a "Cloudy" World Will Require a Long-Term Strategy, Making Fundamental Changes, and Building an Adaptive Business Model
11/7/2011 | published by: IDC
... long-term strategy (e.g., five years) for their outsourcing business, that can enable changes in business requirements more quickly, and that can ensure service delivery involving consistency across all global locations including SLAs through the entire ...  |  read more...
USD 1,500
Technology Selection: An IDC Government Insights Study – CRM Trends in Western Europe's Government Sector
11/2/2011 | published by: IDC
... the ability to capture real-time data to help improve efficiencies and reduce costs will become increasingly clear. There is increasing interest in cloud-based CRM software solutions and vendors are ramping up their functionality in order ...  |  read more...
USD 4,500
Microsoft CRM Dynamics Partnerships: A Work in Progress
11/1/2011 | published by: Yankee Group
... ISVs are evaluating Microsoft Dynamics partnerships to enrich their end-toend solutions. While these partnerships decrease time to market and lower TCO for ISVs that need customer management functionality, integration is still a work in progress.  |  read more...
USD 1,495
CRM System Providers - Industry Market Research Report
11/1/2011 | published by: IBISWorld
... over the next five years, as corporate profit improves and companies adapt cloud computing technologies. Profit will remain steady as the increased costs for on-demand CRM services outweigh the strong profit margins of on-premise services. ...  |  read more...
USD 910
Perspective: Cloud and Tablets — A CRM No-Brainer
10/17/2011 | published by: IDC
This IDC Health Insights Perspective discusses the increasing adoption of cloud-based CRM and tablet computers for use in the pharmaceutical sales and marketing industry.  |  read more...
USD 1,500
Conference Documentation: Pharmaceutical m-Health
10/11/2011 | published by: SMI Publishing, Ltd
... players in this rapidly evolving field. In such an innovative and fast-paced sector, it is essential that you are kept up to date with the numerous ways the pharmaceutical industry can benefit from, and contribute ...  |  read more...
USD 800
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