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CRM Industry Research & Market Reports

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IT Solutions — A Look at 2012 Priorities and Investment Plans Among Western European Vertical Markets: An IDC Survey
2/1/2012 | published by: IDC
... with more than 20 employees, this study focuses on vertical markets' current and future IT solutions' adoption, with a specific focus on ERP, CRM, unified communications, BI and analytics, content management, and storage technologies. Results ...  |  read more...
USD 7,200
IT Solutions in Western European SMBs — Adoption and Investment Plans for 2012: An IDC Survey
2/1/2012 | published by: IDC
... SMBs with 20-499 employees. The focus of this study is on SMBs' adoption and plans for adoption by company size, country, and vertical market of different horizontal IT solutions including storage solutions, enterprise resource planning ...  |  read more...
USD 7,200
Customer Experience Management in an Industry Context: European Survey Results
5/2/2012 | published by: IDC
... with that supplier. In this study, IDC examines what sort of software investments European IT influencers are planning to strengthen the CEM of their respective organizations. The study is based on the results of a ...  |  read more...
USD 1,500
Cloud Strategies in Practice: Bayer HealthCare Pharmaceuticals Revitalizes Organization with Cloud CRM
12/4/2011 | published by: IDC
This IDC Buyer Case Study outlines the decisions related to and results of Bayer HealthCare Pharmaceuticals' move from an in-house installation of Siebel 8 to Oracle's CRM On Demand SaaS solution.  |  read more...
USD 3,500
Customer Relationship Management - US
1/1/2011 | published by: Mintel International Group Ltd.
... a structured set of social relations among admirers of the brand.” The authors noted that brand communities share three core attributes: “[1] a shared consciousness, [2] rituals and traditions, and [3] a sense of moral ...  |  read more...
USD 3,995
Worldwide Customer Service Applications 2010 Vendor Shares: Service Differentiation in the Age of Customer Experience
7/5/2011 | published by: IDC
... role in supplier differentiation. With new channels of engagement evolving daily, customer service and the applications used to support it will be a prime focus for organizations over the next several years," says Mary Wardley, ...  |  read more...
USD 3,000
Perspective: Cloud and Tablets — A CRM No-Brainer
10/17/2011 | published by: IDC
This IDC Health Insights Perspective discusses the increasing adoption of cloud-based CRM and tablet computers for use in the pharmaceutical sales and marketing industry.  |  read more...
USD 1,500
Microsoft CRM Dynamics Partnerships: A Work in Progress
11/1/2011 | published by: Yankee Group
... ISVs are evaluating Microsoft Dynamics partnerships to enrich their end-toend solutions. While these partnerships decrease time to market and lower TCO for ISVs that need customer management functionality, integration is still a work in progress.  |  read more...
USD 1,495
Social CRM Software Market in North America 2011-2015
8/10/2012 | published by: TechNavio - Infiniti Research Ltd.
... need to effectively manage customer experiences. The Social CRM Software market in North America has also been witnessing the emergence of cloud-based applications. However, the complexity involved in effective adoption of the software could pose ...  |  read more...
USD 1,500
Global Sales and Marketing Analytics Market 2011-2015
10/18/2012 | published by: TechNavio - Infiniti Research Ltd.
... of social media platforms. The Global Sales and Analytics market has also been witnessing increasing demand for real-time analytics. However, lack of awareness could pose a challenge to the growth of this market. TechNavio's report, ...  |  read more...
USD 1,500
Best Practices: Software-as-a-Service Case Study — IPI Wealth Management Deploys Salesforce.com for Its Advisor Network
9/5/2011 | published by: IDC
... and experience with this deployment, including the business rationale behind the decision, results attained, and future plans. IPI has implemented salesforce.com to manage its wealth advisor network. IDC Financial Insights Securities and Investment Management Research ...  |  read more...
USD 4,500
Perspective: The Changing Face of Pharma CRM
6/19/2012 | published by: IDC
This IDC Health Insights Perspective evaluates the changing landscape of CRM and SFA in the pharmaceutical industry and discusses manufacturers' needs and challenges and the software applications most broadly utilized.  |  read more...
USD 1,500
The Possibility of Using Social Media in Customer Relationship Management Solutions for Business to Customer
7/31/2012 | published by: IDC
... last few years has led to unprecedented complexity and diversity of connections between enterprises and their customers. As communication between enterprises and customers and among customers themselves undergoes change, consumers' purchasing behaviors are also changing. ...  |  read more...
USD 2,000
Useful Information for Purchasing Online: Businesses with 100+ Employees
7/25/2012 | published by: Compass Intelligence
... owners and decision-makers with more than 100 employees use this information for business specific purposes and online purchasing. The data results provided within this article are from Compass Intelligences' April 2012 survey. The results are ...  |  read more...
USD 750
Oracle CRM On Demand
3/1/2011 | published by: Faulkner Information Services
... solution is Oracle CRM On Demand, a cloud or, more specifically, a software-as-a-service (SaaS) solution that enables customers to utilize Oracle's considerable CRM capabilities without the cost of deploying and maintaining on premise CRM software.  |  read more...
USD 66
Capillary Technologies Private Vendor Watchlist Profile: Cloud-Based CRM for the Retail Sector
12/10/2012 | published by: IDC
... success factors: market potential, technology/solution, corporate strategy, force multipliers, and customers. Leveraging IDC's expert understanding of the competitive landscape and future outlook, this document highlights company and market information tailored to the investment professional's needs.  |  read more...
USD 3,000
Western Europe CRM Applications 2012–2016 Forecast Update
12/18/2012 | published by: IDC
... previous forecasts for these markets published in IDC's Western Europe CRM Applications Forecast, 2012–2016 (May 2012). Vendor shares and competitive analysis for 2011 are published in IDC's Western Europe CRM Applications Vendor Shares, 2011 (June ...  |  read more...
USD 2,000
Worldwide CRM Analytics Applications and Web Analytics 2012–2016 Forecast and 2011 Vendor Shares
12/25/2012 | published by: IDC
... no longer 'ivory tower' applications for the few that understand them. They now address a broad range of requirements and increasingly are embedded within processes delivering insight," said Mary Wardley, program vice president, CRM Applications.  |  read more...
USD 4,500
Perspective: Health Plan CRM — Driving Consumer Value into the Customer Relationship
1/8/2013 | published by: IDC
... Insights Perspective discusses the growing importance of CRM for healthcare payers, its expected benefits and potential challenges, and suggested best practices for harnessing CRM capabilities to drive enhanced value for both payers and end consumers.  |  read more...
USD 4,500
Western Europe CRM Applications Vendor Shares, 2011
6/27/2012 | published by: IDC
... marketing, and sales) and reviews the market performance by country and functional market. The study also contains vendor shares for the SaaS segment. Finally, we provide essential guidance on key strategic priorities for CRM vendors. ...  |  read more...
USD 3,500
Japan ERP, SCM, CRM, and BI Package 2012–2016 Forecast and 2011 Analysis
11/1/2012 | published by: IDC
... 2012–2016. The EA and BI package market was predicted to post negative growth due to the impact of the Great Eastern Japan Earthquake in 2011 but it grew steadily on the back of upgrading of ...  |  read more...
USD 7,500
Nordic Enterprise Communications 2013 Top 10 Predictions
1/28/2013 | published by: IDC
... demonstrated the lowest UC&C growth (9.8%) compared with the other regions around the world, while the Nordics maintained 10.4% growth in the same time. The basis for growth in 2013 will be collaboration and employee ...  |  read more...
USD 3,500
Western Europe, Government Sector, Enterprise Solution Trends, 2012–2013
2/4/2013 | published by: IDC
... have capabilities to deliver enterprise resource planning (ERP), customer relationship management (CRM), enterprise content management (ECM), business intelligence (BI), and unified communications (UC) solutions should focus on refining their maintenance offering to help with efficiency ...  |  read more...
USD 4,500
IDC Retail Insights Western European Annual Survey Methodology, 2011
2/1/2012 | published by: IDC
... industry. This report presents all the details regarding survey methodology and respondents. Readers should use this document as a guide to understand the survey approach and methodology. Results of the survey presented in this document ...  |  read more...
USD 1,500
Social Analytics Vendor Profile: Salesforce Radian6
9/27/2012 | published by: MWD Advisors
... conversations across the social web. Alongside the recently acquired Buddy Media, a provider of social media marketing solutions, Radian6 is part of Salesforce's Marketing Cloud, a suite of capabilities designed to help organisations manage all ...  |  read more...
USD 200
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