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CRM Industry Research & Market Reports

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Global Customer Relationship Management (CRM) Marketing Automation Software Market 2008-2012
12/11/2009 | published by: TechNavio - Infiniti Research Ltd.
... marketing campaigns; executing e-mail campaigns; tracking marketing expenditure; generating leads; managing marketing contacts, brands & collaterals; and measuring the market performance. CRM software addresses the needs of marketing, sales & distribution, and customer service & ...  |  read more...
USD 1,125
Global Customer Relationship Management (CRM) Sales Automation Software Market 2008-2012
1/12/2010 | published by: TechNavio - Infiniti Research Ltd.
... advanced technologies, sales automation improves the collaboration and information sharing. The various features of this software include contact management, sales forecasting, mobility, order tracking, and sales performance reporting & analyzing. CRM software addresses the needs ...  |  read more...
USD 1,500
Global Customer Relationship Management (CRM) in Contact Center Software Market 2008-2012
1/28/2010 | published by: TechNavio - Infiniti Research Ltd.
... data among users about prospects, customers, partners, competitors, and employees. The purpose of CRM software is to manage the customers through the entire life-cycle, i.e. from prospect to qualified opportunity to order. The CRM applications ...  |  read more...
USD 1,500
Global SaaS-based Customer Relationship Management Software Market 2011-2014
2/16/2012 | published by: TechNavio - Infiniti Research Ltd.
... of many organizations on customer centricity and customer experience management. The Global SaaS-based CRM Software market has also been witnessing varied adoption of SaaS in CRM market sub-segments. However, concern about data security and critical ...  |  read more...
USD 1,500
Global Social Customer Relationship Management Software Market 2011-2015
4/24/2012 | published by: TechNavio - Infiniti Research Ltd.
... the increasing importance of customer experience management. The Global Social CRM Software market has also been witnessing the increased adoption of social CRM software in small and medium-sized enterprises. However, increasing complexity in effective adoption ...  |  read more...
USD 1,500
Social CRM Software Market in North America 2011-2015
8/10/2012 | published by: TechNavio - Infiniti Research Ltd.
... need to effectively manage customer experiences. The Social CRM Software market in North America has also been witnessing the emergence of cloud-based applications. However, the complexity involved in effective adoption of the software could pose ...  |  read more...
USD 1,500
Mobile Virtual Network Enablers 2010: A Study of Functional Viability
1/1/2010 | published by: Mind Commerce Publishing
... Service Provisioning, Work Fulfillment, Billing, Invoice and Settlement, Revenue and Service Continuity Assurance etc. This report evaluates the working aspects of MVNE's and their operations primarily focusing on the market opportunities (outsourced from MVNOs). The ...  |  read more...
USD 495
Technology Selection: CRM Updates for Healthcare Payers 2010 - What's New in Customer Sales Automation and Acquisition Solutions Market
4/11/2010 | published by: IDC
... planned investment in automated customer sales and acquisition solutions in 2010. The combined effects of healthcare reform, the emergence of the individual market, and administrative efficiency priorities suggest that planned investment will increase for at ...  |  read more...
USD 4,500
IDC Retail Insights Western European Annual Survey Methodology, 2011
2/1/2012 | published by: IDC
... industry. This report presents all the details regarding survey methodology and respondents. Readers should use this document as a guide to understand the survey approach and methodology. Results of the survey presented in this document ...  |  read more...
USD 1,500
Social Analytics Vendor Profile: Salesforce Radian6
9/27/2012 | published by: MWD Advisors
... conversations across the social web. Alongside the recently acquired Buddy Media, a provider of social media marketing solutions, Radian6 is part of Salesforce's Marketing Cloud, a suite of capabilities designed to help organisations manage all ...  |  read more...
USD 200
Kindred Healthcare: Better Content Distribution and Closed-Loop Marketing with Help from Appirio and Salesforce.com
7/5/2012 | published by: IDC
... (sales) engage with physician and patient clients and prospects. Strategy, challenges, successes, lessons learned, and a glimpse into next steps highlight the significance of how mobile technologies can transform and enrich the complete healthcare sales ...  |  read more...
USD 3,500
Cloud Strategies in Practice: Bayer HealthCare Pharmaceuticals Revitalizes Organization with Cloud CRM
12/4/2011 | published by: IDC
This IDC Buyer Case Study outlines the decisions related to and results of Bayer HealthCare Pharmaceuticals' move from an in-house installation of Siebel 8 to Oracle's CRM On Demand SaaS solution.  |  read more...
USD 3,500
IDC Worldwide Small and Medium-Sized Business Market Update: July–September 2011
11/8/2011 | published by: IDC
... promotional programs: Canon India Offers New SMB Printing Solutions Dell Unveils New Vostro Laptop for Small Businesses HP and Intel Launch Promotional Campaign for Indian SMBs IBM Unveils New Cloud Solutions and $1 Billion in ...  |  read more...
USD 500
Southeast Asia Global Delivery Centers: A Closer Look on Incumbent and Upcoming Cities
10/27/2010 | published by: IDC
... GDI-AP assesses 35 cities from across the Asia/Pacific (including Japan) or APIJ region, across a number of set criteria to establish a view of optimal global delivery locations. Cities are assessed on the basis of ...  |  read more...
USD 3,500
Worldwide Small and Medium-Sized Business CRM Applications 2007 Vendor Shares by Company Size Segment: Salesforce.com and Oracle Lead the Two Top 10 Rankings
1/23/2009 | published by: IDC
... and share size. The study provides total market sizing for each of the two segments, a future market outlook, and guidance for SMB CRM software vendors. "Vendors best positioned in the SMB CRM applications market ...  |  read more...
USD 3,500
Worldwide On-Demand CRM Applications 2008-2012 Forecast and 2007 Vendor Shares: On-Demand Offerings Compelling in a Down Economy
1/26/2009 | published by: IDC
... provided, along with the future market outlook and guidance to CRM software vendors. "With the current economic environment, IDC expects organizations will take advantage of the delivery model but it will not be a wholesale ...  |  read more...
USD 4,900
The 2009-2014 Outlook for Customer Relationship Management (CRM) Support and Services in Japan
12/2/2008 | published by: Icon Group International, Inc.
... estimates are given across some 1,000 cities in Japan. For each city in question, the percent share the city is of it’s prefecture and of Japan is reported. These comparative benchmarks allow the reader to ...  |  read more...
USD 495
The 2009-2014 World Outlook for Customer Relationship Management (CRM) Support and Services
9/20/2008 | published by: Icon Group International, Inc.
... (P.I.E.), for the country in question (in millions of U.S. dollars), the percent share the country is of the region and of the globe. These comparative benchmarks allow the reader to quickly gauge a country ...  |  read more...
USD 795
The 2009-2014 Outlook for Customer Relationship Management (CRM) Software in India
12/2/2008 | published by: Icon Group International, Inc.
... estimates are given across over 5,000 cities in India. For each city in question, the percent share the city is of it’s state or union territory and of India as a whole is reported. These ...  |  read more...
USD 495
The 2009-2014 Outlook for Customer Relationship Management (CRM) Software in the United States
12/2/2008 | published by: Icon Group International, Inc.
... estimates are given across some 12,900 cities in the United States. For each city in question, the percent share the city is of it’s state and of the United States is reported. These comparative benchmarks ...  |  read more...
USD 495
FTC Proposes "Do Not Track" Option for Online User Tracking — Another Wake-Up Call for the Industry
12/14/2010 | published by: IDC
... of a "do not track" option proposed in a recent FTC report on consumer privacy protection, the likelihood of the option being implemented, and what the advertising industry should do with regard to privacy protection.  |  read more...
USD 500
Worldwide CRM Analytics and Web Analytics Applications 2010–2014 Forecast and 2009 Vendor Shares
12/30/2010 | published by: IDC
... analytics market for 2010-2014. "The CRM analytics market is breaking free of the confines of only being used by back-office statisticians. Dashboards representing customer data are bringing analytic results to the knowledge worker," said Mary ...  |  read more...
USD 4,500
Microsoft Dynamics CRM
11/1/2010 | published by: Faulkner Information Services
... has launched Dynamics CRM Online, as well as the beta release of Dynamics CRM 2011. The product is targeted at SMBs, enterprises, and government agencies. This report profiles Microsoft Dynamics CRM and its key features.  |  read more...
USD 66
Salesforce.com CRM
11/1/2010 | published by: Faulkner Information Services
... an on-demand and monthly subscription basis rather than selling the software outright. The vendor markets its hosted CRM suite, Salesforce CRM, in five editions, enabling customers to choose the version that best satisfies their requirements.  |  read more...
USD 66
Worldwide Small and Medium-Sized Business CRM Applications 2008-2012 Forecast
2/13/2009 | published by: IDC
... align most with their business processes, and provide better information about customers for decision makers. Economic forces will impact the short-term horizon but will rebound by the end of the forecast period." - Judy Hodges, ...  |  read more...
USD 4,500
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