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CRM market research reports and industry analysis

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Global Customer Relationship Management (CRM) in Contact Center Software Market 2008-2012
1/28/2010 | published by: TechNavio - Infiniti Research Ltd.
... data among users about prospects, customers, partners, competitors, and employees. The purpose of CRM software is to manage the customers through the entire life-cycle, i.e. from prospect to qualified opportunity to order. The CRM applications ...  |  read more...
USD 1,500
Global SaaS-based Customer Relationship Management Software Market 2011-2014
2/16/2012 | published by: TechNavio - Infiniti Research Ltd.
... of many organizations on customer centricity and customer experience management. The Global SaaS-based CRM Software market has also been witnessing varied adoption of SaaS in CRM market sub-segments. However, concern about data security and critical ...  |  read more...
USD 1,500
Global Social Customer Relationship Management Software Market 2011-2015
4/24/2012 | published by: TechNavio - Infiniti Research Ltd.
... the increasing importance of customer experience management. The Global Social CRM Software market has also been witnessing the increased adoption of social CRM software in small and medium-sized enterprises. However, increasing complexity in effective adoption ...  |  read more...
USD 1,500
Social CRM Software Market in North America 2011-2015
8/10/2012 | published by: TechNavio - Infiniti Research Ltd.
... need to effectively manage customer experiences. The Social CRM Software market in North America has also been witnessing the emergence of cloud-based applications. However, the complexity involved in effective adoption of the software could pose ...  |  read more...
USD 1,500
Mobile Virtual Network Enablers 2010: A Study of Functional Viability
1/1/2010 | published by: Mind Commerce Publishing
... Service Provisioning, Work Fulfillment, Billing, Invoice and Settlement, Revenue and Service Continuity Assurance etc. This report evaluates the working aspects of MVNE's and their operations primarily focusing on the market opportunities (outsourced from MVNOs). The ...  |  read more...
USD 495
Technology Selection: CRM Updates for Healthcare Payers 2010 - What's New in Customer Sales Automation and Acquisition Solutions Market
4/11/2010 | published by: IDC
... planned investment in automated customer sales and acquisition solutions in 2010. The combined effects of healthcare reform, the emergence of the individual market, and administrative efficiency priorities suggest that planned investment will increase for at ...  |  read more...
USD 4,500
Traversing the Butterfly: Pathways to Absorbing Analytics Within an Organization
11/21/2011 | published by: IDC
... shown in the form of farfalle, Italian-style butterfly pasta. As such, it highlights areas that organizations should consider. At the same time, this suggests opportunities for providing services to enable organizations to be successful with ...  |  read more...
USD 500
Western Europe CRM Applications 2011–2015 Forecast Update
12/10/2011 | published by: IDC
... and each of its constituent submarkets: sales, marketing, customer service, and contact center applications. It updates the previous forecasts for these markets published in IDC's Western Europe CRM Applications Forecast, 2011-2015 (IDC #LC08T, June 2011).  |  read more...
USD 2,000
IT Solutions — A Look at 2012 Priorities and Investment Plans Among Western European Vertical Markets: An IDC Survey
2/1/2012 | published by: IDC
... with more than 20 employees, this study focuses on vertical markets' current and future IT solutions' adoption, with a specific focus on ERP, CRM, unified communications, BI and analytics, content management, and storage technologies. Results ...  |  read more...
USD 7,200
IT Solutions in Western European SMBs — Adoption and Investment Plans for 2012: An IDC Survey
2/1/2012 | published by: IDC
... SMBs with 20-499 employees. The focus of this study is on SMBs' adoption and plans for adoption by company size, country, and vertical market of different horizontal IT solutions including storage solutions, enterprise resource planning ...  |  read more...
USD 7,200
Customer Experience Management in an Industry Context: European Survey Results
5/2/2012 | published by: IDC
... with that supplier. In this study, IDC examines what sort of software investments European IT influencers are planning to strengthen the CEM of their respective organizations. The study is based on the results of a ...  |  read more...
USD 1,500
IDC Worldwide Small and Medium-Sized Business Market Update: July–September 2011
11/8/2011 | published by: IDC
... promotional programs: Canon India Offers New SMB Printing Solutions Dell Unveils New Vostro Laptop for Small Businesses HP and Intel Launch Promotional Campaign for Indian SMBs IBM Unveils New Cloud Solutions and $1 Billion in ...  |  read more...
USD 500
Kindred Healthcare: Better Content Distribution and Closed-Loop Marketing with Help from Appirio and Salesforce.com
7/5/2012 | published by: IDC
... (sales) engage with physician and patient clients and prospects. Strategy, challenges, successes, lessons learned, and a glimpse into next steps highlight the significance of how mobile technologies can transform and enrich the complete healthcare sales ...  |  read more...
USD 3,500
Cloud Strategies in Practice: Bayer HealthCare Pharmaceuticals Revitalizes Organization with Cloud CRM
12/4/2011 | published by: IDC
This IDC Buyer Case Study outlines the decisions related to and results of Bayer HealthCare Pharmaceuticals' move from an in-house installation of Siebel 8 to Oracle's CRM On Demand SaaS solution.  |  read more...
USD 3,500
Technology Selection: An IDC Government Insights Study – CRM Trends in Western Europe's Government Sector
11/2/2011 | published by: IDC
... the ability to capture real-time data to help improve efficiencies and reduce costs will become increasingly clear. There is increasing interest in cloud-based CRM software solutions and vendors are ramping up their functionality in order ...  |  read more...
USD 4,500
Salesforce.com and Google Make a Tandem Jump into Cloud Application Development (Competitive Update)
5/29/2009 | published by: Current Analysis Inc.
Salesforce.com is raising its game with tools for application creation that tap into resources in both the Salesforce.com and Google development platforms. The company's bet could pay off big by driving cloud application development.  |  read more...
USD 249
Envision Telephony has released InteractionIQ, a right-sized speech analytics tool. While it is designed to streamline data gathering and to simplify quality assurance, Envision must first overcome negative preconceptions about speech analytics.
6/4/2009 | published by: Current Analysis Inc.
Envision Telephony has released InteractionIQ, a right-sized speech analytics tool. While it is designed to streamline data gathering and to simplify quality assurance, Envision must first overcome negative preconceptions about speech analytics.  |  read more...
USD 249
Marketing Investment Planner 2010: Benchmarks, Key Performance Indicators, and CMO Priorities
10/8/2009 | published by: IDC
... services sectors. The analysis provides a detailed evaluation of quantitative and qualitative data, including operational key performance indicators (KPIs) that should be a part of every CMO's operational planning. It also provides an analysis of ...  |  read more...
USD 5,000
Vendor Assessment: Customer Care and Billing Industry Short List — Customer Care in the New Energy Economy
10/29/2009 | published by: IDC
... new energy economy strategies such as smart metering, dynamic pricing, demand response, and energy efficiency and whether the traditional customer care and billing systems are able to handle these new challenges. According to Jill Feblowitz, ...  |  read more...
USD 4,500
Text Analytics Applications: Current Adoption and Growth Expectations
11/22/2009 | published by: IDC
... results of research conducted with IDC's Enterprise Panel, which reveal the current level of adoption and future implementation expectations for a range of text analytics applications. "Because the amount of information within the enterprise — ...  |  read more...
USD 4,500
Text Analytics: Software's Missing Piece?
12/9/2009 | published by: IDC
... applications and the reasons for the market's rapid growth. "Because the amount of information within the enterprise — already overwhelming — continues to grow, neither software vendors nor their customers can afford to ignore the ...  |  read more...
USD 3,500
The 2010-2015 World Outlook for Telecom CRM, E-Commerce, and Analytics
7/7/2009 | published by: Icon Group International, Inc.
... the country in question (in millions of U.S. dollars), the percent share the country is of the region and of the globe. These comparative benchmarks allow the reader to quickly gauge a country vis-à-vis others. ...  |  read more...
USD 795
IDC Worldwide Small and Medium-Sized Business Market Update, November 2009
12/14/2009 | published by: IDC
... cloud services, CRM and accounting software and services, and call center capabilities: AT&T Launches Cloud Storage Service and Phone System for SMBs Toshiba Launches Unified Messaging Solution for SMBs Optus and NEC Offer Unified Phone ...  |  read more...
USD 500
IDC AppStats Survey: CRM and Customer Service/ Contact Center Technology Implementations and Future Requirements of U.S. Organizations by Company Size Segment
12/29/2009 | published by: IDC
... and is based on our AppStats Survey conducted in August 2009. "CRM solutions that help align business processes more directly with organizational objectives and greatly contribute to improving on corporate goals are favored by both ...  |  read more...
USD 4,500
Guidelines for CRM/SFA Selection
2/15/2010 | published by: IDC
This IDC Health Insights Perspective discusses basic system selection guidelines to consider during CRM and SFA evaluations.  |  read more...
USD 1,500
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