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CRM Industry Research & Market Reports

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Perspective: The Changing Face of Pharma CRM
6/19/2012 | published by: IDC
This IDC Health Insights Perspective evaluates the changing landscape of CRM and SFA in the pharmaceutical industry and discusses manufacturers' needs and challenges and the software applications most broadly utilized.  |  read more...
USD 1,500
The Possibility of Using Social Media in Customer Relationship Management Solutions for Business to Customer
7/31/2012 | published by: IDC
... last few years has led to unprecedented complexity and diversity of connections between enterprises and their customers. As communication between enterprises and customers and among customers themselves undergoes change, consumers' purchasing behaviors are also changing. ...  |  read more...
USD 2,000
Useful Information for Purchasing Online: Businesses with 100+ Employees
7/25/2012 | published by: Compass Intelligence
... owners and decision-makers with more than 100 employees use this information for business specific purposes and online purchasing. The data results provided within this article are from Compass Intelligences' April 2012 survey. The results are ...  |  read more...
USD 750
Oracle CRM On Demand
3/1/2011 | published by: Faulkner Information Services
... solution is Oracle CRM On Demand, a cloud or, more specifically, a software-as-a-service (SaaS) solution that enables customers to utilize Oracle's considerable CRM capabilities without the cost of deploying and maintaining on premise CRM software.  |  read more...
USD 66
Capillary Technologies Private Vendor Watchlist Profile: Cloud-Based CRM for the Retail Sector
12/10/2012 | published by: IDC
... success factors: market potential, technology/solution, corporate strategy, force multipliers, and customers. Leveraging IDC's expert understanding of the competitive landscape and future outlook, this document highlights company and market information tailored to the investment professional's needs.  |  read more...
USD 3,000
Western Europe CRM Applications 2012–2016 Forecast Update
12/18/2012 | published by: IDC
... previous forecasts for these markets published in IDC's Western Europe CRM Applications Forecast, 2012–2016 (May 2012). Vendor shares and competitive analysis for 2011 are published in IDC's Western Europe CRM Applications Vendor Shares, 2011 (June ...  |  read more...
USD 2,000
Worldwide CRM Analytics Applications and Web Analytics 2012–2016 Forecast and 2011 Vendor Shares
12/25/2012 | published by: IDC
... no longer 'ivory tower' applications for the few that understand them. They now address a broad range of requirements and increasingly are embedded within processes delivering insight," said Mary Wardley, program vice president, CRM Applications.  |  read more...
USD 4,500
Perspective: Health Plan CRM — Driving Consumer Value into the Customer Relationship
1/8/2013 | published by: IDC
... Insights Perspective discusses the growing importance of CRM for healthcare payers, its expected benefits and potential challenges, and suggested best practices for harnessing CRM capabilities to drive enhanced value for both payers and end consumers.  |  read more...
USD 4,500
Western Europe CRM Applications Vendor Shares, 2011
6/27/2012 | published by: IDC
... marketing, and sales) and reviews the market performance by country and functional market. The study also contains vendor shares for the SaaS segment. Finally, we provide essential guidance on key strategic priorities for CRM vendors. ...  |  read more...
USD 3,500
Japan ERP, SCM, CRM, and BI Package 2012–2016 Forecast and 2011 Analysis
11/1/2012 | published by: IDC
... 2012–2016. The EA and BI package market was predicted to post negative growth due to the impact of the Great Eastern Japan Earthquake in 2011 but it grew steadily on the back of upgrading of ...  |  read more...
USD 7,500
Nordic Enterprise Communications 2013 Top 10 Predictions
1/28/2013 | published by: IDC
... demonstrated the lowest UC&C growth (9.8%) compared with the other regions around the world, while the Nordics maintained 10.4% growth in the same time. The basis for growth in 2013 will be collaboration and employee ...  |  read more...
USD 3,500
Social Analytics Vendor Profile: Salesforce Radian6
9/27/2012 | published by: MWD Advisors
... conversations across the social web. Alongside the recently acquired Buddy Media, a provider of social media marketing solutions, Radian6 is part of Salesforce's Marketing Cloud, a suite of capabilities designed to help organisations manage all ...  |  read more...
USD 200
Perspective: Leveraging Oracle CRM for Consumer Engagement
11/15/2012 | published by: IDC
This IDC Health Insights Perspective illustrates how healthcare organizations (HCOs) can leverage closed-loop marketing strategies and Oracle's Siebel Customer Relationship Management (CRM) to effectively engage consumers and encourage them to change their behavior.  |  read more...
USD 1,500
Global Social Customer Relationship Management Software Market 2011-2015
4/24/2012 | published by: TechNavio - Infiniti Research Ltd.
... the increasing importance of customer experience management. The Global Social CRM Software market has also been witnessing the increased adoption of social CRM software in small and medium-sized enterprises. However, increasing complexity in effective adoption ...  |  read more...
USD 1,500
Kindred Healthcare: Better Content Distribution and Closed-Loop Marketing with Help from Appirio and
7/5/2012 | published by: IDC
... (sales) engage with physician and patient clients and prospects. Strategy, challenges, successes, lessons learned, and a glimpse into next steps highlight the significance of how mobile technologies can transform and enrich the complete healthcare sales ...  |  read more...
USD 3,500
Cloud Strategies in Practice: Bayer HealthCare Pharmaceuticals Revitalizes Organization with Cloud CRM
12/4/2011 | published by: IDC
This IDC Buyer Case Study outlines the decisions related to and results of Bayer HealthCare Pharmaceuticals' move from an in-house installation of Siebel 8 to Oracle's CRM On Demand SaaS solution.  |  read more...
USD 3,500
Social CRM Software Market in North America 2011-2015
8/10/2012 | published by: TechNavio - Infiniti Research Ltd.
... need to effectively manage customer experiences. The Social CRM Software market in North America has also been witnessing the emergence of cloud-based applications. However, the complexity involved in effective adoption of the software could pose ...  |  read more...
USD 1,500
IDC Worldwide Small and Medium-Sized Business Market Update: July–September 2011
11/8/2011 | published by: IDC
... promotional programs: Canon India Offers New SMB Printing Solutions Dell Unveils New Vostro Laptop for Small Businesses HP and Intel Launch Promotional Campaign for Indian SMBs IBM Unveils New Cloud Solutions and $1 Billion in ...  |  read more...
USD 500
Technology Selection: An IDC Government Insights Study – CRM Trends in Western Europe's Government Sector
11/2/2011 | published by: IDC
... the ability to capture real-time data to help improve efficiencies and reduce costs will become increasingly clear. There is increasing interest in cloud-based CRM software solutions and vendors are ramping up their functionality in order ...  |  read more...
USD 4,500
Message from Large Enterprises and Start-Ups to Providers: Helping Customers in a "Cloudy" World Will Require a Long-Term Strategy, Making Fundamental Changes, and Building an Adaptive Business Model
11/7/2011 | published by: IDC
... long-term strategy (e.g., five years) for their outsourcing business, that can enable changes in business requirements more quickly, and that can ensure service delivery involving consistency across all global locations including SLAs through the entire ...  |  read more...
USD 1,500
Traversing the Butterfly: Pathways to Absorbing Analytics Within an Organization
11/21/2011 | published by: IDC
... shown in the form of farfalle, Italian-style butterfly pasta. As such, it highlights areas that organizations should consider. At the same time, this suggests opportunities for providing services to enable organizations to be successful with ...  |  read more...
USD 500
IT Solutions — A Look at 2012 Priorities and Investment Plans Among Western European Vertical Markets: An IDC Survey
2/1/2012 | published by: IDC
... with more than 20 employees, this study focuses on vertical markets' current and future IT solutions' adoption, with a specific focus on ERP, CRM, unified communications, BI and analytics, content management, and storage technologies. Results ...  |  read more...
USD 7,200
IT Solutions in Western European SMBs — Adoption and Investment Plans for 2012: An IDC Survey
2/1/2012 | published by: IDC
... SMBs with 20-499 employees. The focus of this study is on SMBs' adoption and plans for adoption by company size, country, and vertical market of different horizontal IT solutions including storage solutions, enterprise resource planning ...  |  read more...
USD 7,200
Customer Experience Management in an Industry Context: European Survey Results
5/2/2012 | published by: IDC
... with that supplier. In this study, IDC examines what sort of software investments European IT influencers are planning to strengthen the CEM of their respective organizations. The study is based on the results of a ...  |  read more...
USD 1,500
The 2010-2015 World Outlook for Telecom CRM, E-Commerce, and Analytics
7/7/2009 | published by: Icon Group International, Inc.
... the country in question (in millions of U.S. dollars), the percent share the country is of the region and of the globe. These comparative benchmarks allow the reader to quickly gauge a country vis-à-vis others. ...  |  read more...
USD 795
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