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CRM Industry Research & Market Reports

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The 2013-2018 Outlook for Customer Relationship Management (CRM) Software in the United States
7/17/2013 | published by: Icon Group International, Inc.
... United States. Latent demand (in millions of U.S. dollars), or potential industry earnings (P.I.E.) estimates are given across some 12,700 cities in the United States. For each city in question, the percent share the city ...  |  read more...
USD 495
The 2013-2018 Outlook for Telecom CRM, E-Commerce, and Analytics in the United States
7/17/2013 | published by: Icon Group International, Inc.
... United States. Latent demand (in millions of U.S. dollars), or potential industry earnings (P.I.E.) estimates are given across some 12,700 cities in the United States. For each city in question, the percent share the city ...  |  read more...
USD 495
The 2013-2018 World Outlook for Cardiac Rhythm Management (CRM) Devices
7/15/2013 | published by: Icon Group International, Inc.
... given for the latent demand, or potential industry earnings (P.I.E.), for the country in question (in millions of U.S. dollars), the percent share the country is of the region and of the globe. These comparative ...  |  read more...
USD 795
The 2013-2018 World Outlook for Customer Relationship Management (CRM) Software
7/15/2013 | published by: Icon Group International, Inc.
... given for the latent demand, or potential industry earnings (P.I.E.), for the country in question (in millions of U.S. dollars), the percent share the country is of the region and of the globe. These comparative ...  |  read more...
USD 795
The 2013-2018 World Outlook for Customer Relationship Management (CRM) Support and Services
7/15/2013 | published by: Icon Group International, Inc.
... year reported, estimates are given for the latent demand, or potential industry earnings (P.I.E.), for the country in question (in millions of U.S. dollars), the percent share the country is of the region and of ...  |  read more...
USD 795
The 2010-2015 World Outlook for Telecom CRM, E-Commerce, and Analytics
7/7/2009 | published by: Icon Group International, Inc.
... the country in question (in millions of U.S. dollars), the percent share the country is of the region and of the globe. These comparative benchmarks allow the reader to quickly gauge a country vis-à-vis others. ...  |  read more...
USD 795
The 2011-2016 Outlook for Telecom CRM, E-Commerce, and Analytics in Africa
1/1/2011 | published by: Icon Group International, Inc.
... (in millions of U.S. dollars), the percent share the country is of the region and of the globe. These comparative benchmarks allow the reader to quickly gauge a country vis-a-vis others. Using econometric models which ...  |  read more...
USD 325
Targeting Transformational Customer Management Services
8/29/2014 | published by: NelsonHall
... to target service opportunities within the social media services market Financial analysts and investors specializing in the social media services sector. Scope of the Report The report analyzes the global market for transformational CMS services ...  |  read more...
USD 5,000
The Accanto Systems: customer experience management
9/4/2014 | published by: Analysys Mason
... service providers (CSPs). This profile provides an overview of Accanto’s 'intelligent Customer Experience Management’ (iCEM) solution and its customers, as well as an analysis of its strengths, weaknesses, opportunities and threats in the CEM market.  |  read more...
USD 999
The Customer care systems: worldwide forecast 2014–2018
9/4/2014 | published by: Analysys Mason
... than last year’s forecast because of increased investment in next-generation CRM and self-service systems. This report provides a detailed forecast of spending in the customer care market overall and four sub-segments, service sectors and regions.  |  read more...
USD 7,999
North America Software Channel 2013 Vendor Shares
7/23/2014 | published by: IDC
... 10 vendors in each market and highlights the direct versus indirect revenue profile for the 3 primary and 18 secondary software markets tracked by IDC. "As a result of the long-term dynamics of the software ...  |  read more...
USD 3,500
Skills for Success in Vendor and Sourcing Management
7/24/2014 | published by: IDC
... necessary for a mature vendor and sourcing management strategy. This document: Describes trends in ITO that are changing the types of skills required in IT departments Defines and categorizes the types of VSM capabilities that ...  |  read more...
USD 3,000
Software Services Research Digest H1 2014
8/8/2014 | published by: The Business Research Company
... such as IT Outsourcing, IT Services, Telecom, BPO, CRM, HRM, SaaS, Software, Cloud, On-shoring, Off-shoring, Export, System Integration, Application Outsourcing, and companies such as SAP, HP, Oracle, Accenture, IBM, TCS, Fujitsu, NTT, Capgemini, CSC, Infosys. ...  |  read more...
USD 1,000
Zoho Company Report: Focussing on CRM Activities
3/15/2014 | published by: The Business Research Company
... overview of the Custom Relationship Management (CRM) market, an overview of the business, structure, operations, locations, financial information, R&D, IT structure, products, sales and marketing strategies, people and hiring information, alliances and events. The profile ...  |  read more...
USD 500
Achieving Wider Use of Analytics in Organizational Decision Making
6/19/2013 | published by: IDC
... presents five key factors that management should focus on improving to directly impact their organization's propensity to use analytics in support of business decisions. "Pervasive analytics can lead to organizational performance improvements," said Brian McDonough, ...  |  read more...
USD 3,500
KANA: A Digital-First Road Map for Public Sector CRM
10/10/2013 | published by: IDC
... customer experience. Only three years after KANA's acquisition of LAGAN, public sector customers are already experiencing the benefits of product integration, as the latest LAGAN product releases have included richer knowledge management capabilities, such as ...  |  read more...
USD 1,500
IDC Retail Insights Western European Annual Survey Methodology, 2011
2/1/2012 | published by: IDC
... industry. This report presents all the details regarding survey methodology and respondents. Readers should use this document as a guide to understand the survey approach and methodology. Results of the survey presented in this document ...  |  read more...
USD 1,500
Social Analytics Vendor Profile: Salesforce Radian6
9/27/2012 | published by: MWD Advisors
... conversations across the social web. Alongside the recently acquired Buddy Media, a provider of social media marketing solutions, Radian6 is part of Salesforce's Marketing Cloud, a suite of capabilities designed to help organisations manage all ...  |  read more...
USD 200
Business Analytics & Enterprise Software Publishing in the US - Industry Risk Rating Report
1/27/2014 | published by: IBISWorld
... Analytics & Enterprise Software Publishing in the US industry. Industry Risk is assumed to be 'the difficulty, or otherwise, of the business operating environment'. The report looks at the operational risk associated with this industry. ...  |  read more...
USD 1,020
Perspective: Leveraging Oracle CRM for Consumer Engagement
11/15/2012 | published by: IDC
This IDC Health Insights Perspective illustrates how healthcare organizations (HCOs) can leverage closed-loop marketing strategies and Oracle's Siebel Customer Relationship Management (CRM) to effectively engage consumers and encourage them to change their behavior.  |  read more...
USD 1,500
Think Big, Start Small, and Scale Fast: GDF SUEZ Energia Italia's Cloud CRM Platform Based on salesforce.com, Delivered by WebResults
3/18/2014 | published by: IDC
... and modernize the company's IT infrastructure and its entire applications portfolio. This report focuses on the innovative approach undertaken by GDF SUEZ Energia Italia for the implementation of the new customer relationship management (CRM) platform, ...  |  read more...
USD 5,250
Digital Media - Social Enterprise Business Models and Customer Relationships
2/26/2013 | published by: Paul Budde Communication Pty Ltd
... and within social networks. Another meaning for this term is to describe the use of commercial business models to achieve outcomes for philanthropic activities – not-for-profit activities related to the national good. The new use ...  |  read more...
USD 80
Kindred Healthcare: Better Content Distribution and Closed-Loop Marketing with Help from Appirio and Salesforce.com
7/5/2012 | published by: IDC
... (sales) engage with physician and patient clients and prospects. Strategy, challenges, successes, lessons learned, and a glimpse into next steps highlight the significance of how mobile technologies can transform and enrich the complete healthcare sales ...  |  read more...
USD 3,500
Cloud Strategies in Practice: Bayer HealthCare Pharmaceuticals Revitalizes Organization with Cloud CRM
12/4/2011 | published by: IDC
This IDC Buyer Case Study outlines the decisions related to and results of Bayer HealthCare Pharmaceuticals' move from an in-house installation of Siebel 8 to Oracle's CRM On Demand SaaS solution.  |  read more...
USD 3,500
ZOHO Company Profile, focussing on CRM Activities
3/15/2014 | published by: The Business Research Company
... overview of the Custom Relationship Management (CRM) market, an overview of the business, structure, operations, locations, financial information, R&D, IT structure, products, sales and marketing strategies, people and hiring information, alliances and events. The profile ...  |  read more...
USD 500
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