CRM & Customer Service Industry Research & Market Reports
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Sales Promotion Services
... such as Aimia and subsidiaries of major advertising agencies such as Omnicom and WPP. COMPETITIVE LANDSCAPE Demand is driven by economic growth and by corporate profits. The profitability of individual companies depends on efficient order ... Read More
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Worldwide Contact Center Applications Market Shares, 2017: Cloud-Based Products Continue Slow Transition
... for 2017."Customer experience is a key motivator for many digital transformation initiatives. New customer models and reducing friction in communications are top priorities," said Mary Wardley, VP, CRM Applications and Customer Experience. "To enable these ... Read More
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The Customer engagement systems: worldwide market shares 2017
... It provides details of how this spending varied by delivery model, vendor and region. The report also includes 'snapshots' of the leading vendors in the market. Please note: this is delivered as an Zip file. Read More
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Global Contact Center Market 2018 by Manufacturers, Countries, Type and Application, Forecast to 2023
... enterprise from which all customer contacts are managed. The contact center typically includes one or more online call centers but may include other types of customer contact as well, including e-mail newsletters, postal mail catalogs, ... Read More
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Business Analytics & Enterprise Software Publishing in the US - Industry Market Research Report
... five years to 2018, industry revenue rose, driven by businesses' increased technological complexity and eagerness to adopt efficiency-enhancing software. Many industry products, such as customer relationship management and enterprise resource planning software systems, have become ... Read More
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Enterprise Software Market Outlook and Forecast (By Segment, Industry Verticals, Geography, Vendors, Recent Developments) – Global Analysis to 2024
... anticipated to exceed US$ 575 Billion by 2024. Enterprise software is used by organizations of all sizes - small, medium, and large - in various industry verticals such as manufacturing, media and entertainment, healthcare, retail, ... Read More
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Call Centres (GLOBAL) - Industry Report
... including ENUTITISORUKOANDOHOKKAIDOTEREMATO KK, AEC CENTRO DE CONTATOS S/A and SITEL UK LIMITED. This report includes a wealth of information on the financial trends over the past four years. Plimsoll Publishing's latest Call Centres (GLOBAL) analysis ... Read More
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Call Centres (UK) - Industry Report
... including TELECOM SERVICE CENTRES LTD, SABIO LTD and ORBITAL MARKETING SERVICES GROUP LTD. This report covers activities such as telemarketing, call centre, outsourcing, telesales, inbound and includes a wealth of information on the financial trends ... Read More
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Call Centre Systems (UK) - Industry Report
... top 100 companies, including MITEL NETWORKS LTD, NETCALL TELECOM LTD and SHORETEL UK LTD. This report covers activities such as cpci, mpc, london, business telephone systems, pentium and includes a wealth of information on the ... Read More
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Call Centres (NORDIC) - Industry Report
... including WEBHELP SWEDEN AB, RELEASY CUSTOMER MANAGEMENT AB and ONLINE FULFILLMENT SVERIGE AB. This report includes a wealth of information on the financial trends over the past four years. Plimsoll Publishing's latest Call Centres (NORDIC) ... Read More
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Call Centres (SWEDEN) - Industry Report
... including VATTENFALL KUNDSERVICE AKTIEBOLAG, ONLINE FULFILLMENT SVERIGE AB and ITELL AB (PUBL). This report includes a wealth of information on the financial trends over the past four years. Plimsoll Publishing's latest Call Centres (SWEDEN) analysis ... Read More
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Telephone Call Centers
... Alorica, Conduent, Convergys, Sitel, and TeleTech (all based in the US), as well as Atento (Brazil), Teleperformance (France), and Transcom Worldwide (Luxembourg). COMPETITIVE LANDSCAPE Demand is largely driven by consumer spending and business activity. The ... Read More
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CRM Software in the US - Procurement Research Report
... customer and technical support processes. CRM software systems generally come with tools to track activities, manage and analyze customer data, and oversee workflows and processes. This software is used to improve business relationships, increase sales ... Read More
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Global Customer Self-Service Software Market - Growth, Trend and Forecasts (2018 - 2023)
... CAGR of 16.7% during the forecast period (2018 - 2023), to reach USD 13.00 billion by 2023. The scope of the market covers the solutions and services offered by various vendors of the market. As ... Read More
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Loyalty Program Management Software in the US - Procurement Research Report
... and increased sales. Buyers, such as retailers, technology companies and airlines, use this software to offer their clients automatic rewards or earned points and discounts. Such software can also allow buyers to create and send ... Read More
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Loyalty Program Management Software in the US - Procurement Research Report
... and increased sales. Buyers, such as retailers, technology companies and airlines, use this software to offer their clients automatic rewards or earned points and discounts. Such software can also allow buyers to create and send ... Read More
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Help Desk & Call Center Software in the US - Procurement Research Report
... calls with customers and is typically used to support sales and customer relation processes. Key suppliers of this software are unified communication providers and contact center providers. This report focuses on software as a service ... Read More
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Help Desk & Call Center Software in the US - Procurement Research Report
... calls with customers and is typically used to support sales and customer relation processes. Key suppliers of this software are unified communication providers and contact center providers. This report focuses on software as a service ... Read More
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A2P SMS Market (2017 - 2025) - Global Analysis and Forecasts By Type (Traditional & Managed Messaging Services, Cloud API Messaging Platform); By Application (Pushed Content Services, Interactive Services, Promotional Campaigns, CRM Services, Other Servic
... Services); By Business Model (Small & Medium Enterprise, Large Enterprise); By vertical (BFSI, Media & Entertainment , Travel & Transport , Hospitality, Retail, and Others) A2P SMS market is expected to grow from US$ 44.12 ... Read More
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The 2019-2024 Outlook for Business Service Centers in the United States
... millions of U.S. dollars), or potential industry earnings (P.I.E.) estimates are given across some 12,600 cities in the United States. For each city in question, the percent share the city is of its state and ... Read More
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Intelligent Virtual Assistant Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2018-2023
... particular tasks. This system is being increasingly used due to machine learning along with other advancements made in AI technologies. Intelligent virtual assistants have a large capacity to learn, reason and understand which are the ... Read More
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A Chatbot Market Size By Type (Rule-Based
... to connect with their customers globally. Chatbots also allow businesses to interact with their customers in two-way communication. It permits them to examine and measure interactions with consumers, taking their requirements into consideration, and optimizing ... Read More
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sales force automation software - Global Market Outlook (2017-2026)
... 2026 growing at a CAGR of 11.6% during the forecast period. Some of the key factors fuelling the market are growing need for business intelligence & insights, increase in investment in IT infrastructures, rising demand ... Read More
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Global Telco Customer Loyalty Playbook 2018: Leveraging loyalty strategies to unlock revenue
... to achieve. Telcos around the world are looking to hone their loyalty strategies through a variety of means either through innovative customer care solutions, incentivized offline reward systems or simply through attractive services and bundles. ... Read More
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Call Centre Operation in Australia - Industry Market Research Report
... orders, soliciting contributions or donations, and providing information to clients. Telemarketing companies do not own the products or provide the services that they represent. This report covers the scope, size, disposition and growth of the ... Read More
