CRM & Customer Service Market Research Reports & Industry Analysis
Customer relationship management (CRM) is a software system that helps businesses manage and improve their interactions with customers to enhance satisfaction and loyalty. Technological advancements and shifting consumer behaviors are changing the dynamics of customer engagement. To help businesses stay on top of new developments, MarketResearch.com offers a curated selection of industry reports that provide valuable insights into the dynamic world of CRM and customer service.
CRM Market Research on Segments Big and Small
- Our CRM market research reports offer an authoritative perspective on this complex field, providing insightful data on call centers, consumer loyalty, CRM solutions, customer service technologies, and more.
- Going beyond surface analysis, our reports dive into a variety of factors that are key to understanding the industry, such as CRM market sizing and growth projections, industry trends, and regional and country comparisons.
- Our research also discusses the rise of artificial intelligence and automation, which have the potential to boost personalization and efficiency.
Reliable Data from a Trusted Source
Amid large economic and technological changes, MarketResearch.com stands as your reliable partner, offering insights to drive successful growth strategies. With a twenty-year track record in the field of market research, we can help you find the best market intelligence available. Embrace the power of data-driven decision-making with MarketResearch.com's CRM and customer service industry reports.
CRM & Customer Service Industry Research & Market Reports
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Press Ganey Forsta Announces the Acquisition of InMoment, Creating a New Powerhouse in the Voice of the Customer and CX Markets
... and "customer experience" markets, this event is of interest to other firms targeting that market as well as the practitioners and buyers of these applications. This IDC Market Note discusses the two firms, their offerings, ... Read More
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2025 Customer Relations Business Process Management Services Global Market Size & Growth Report with Updated Country Recession Risk Forecasts
... East), 22 subregions, and 195 countries. Figures are from 2013 through 2024, with forecasts for 2025 and the next 5 years. The historical data utilizes in-depth survey results from companies selling customer relations business process ... Read More
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The 2026-2031 World Outlook for Cloud Based Contact Centers
... in question (in millions of U.S. dollars), the percent share the country is of the region, and of the globe. These comparative benchmarks allow the reader to quickly gauge a country vis-à-vis others. Using econometric ... Read More
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The 2026-2031 World Outlook for Call Centers
... (in millions of U.S. dollars), the percent share the country is of the region, and of the globe. These comparative benchmarks allow the reader to quickly gauge a country vis-à-vis others. Using econometric models which ... Read More
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The 2026-2031 World Outlook for Call Center Platforms
... question (in millions of U.S. dollars), the percent share the country is of the region, and of the globe. These comparative benchmarks allow the reader to quickly gauge a country vis-à-vis others. Using econometric models ... Read More
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The 2026-2031 World Outlook for Chatbots
... millions of U.S. dollars), the percent share the country is of the region, and of the globe. These comparative benchmarks allow the reader to quickly gauge a country vis-à-vis others. Using econometric models which project ... Read More
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The 2026-2031 World Outlook for Chatbots for Small Enterprises
... in question (in millions of U.S. dollars), the percent share the country is of the region, and of the globe. These comparative benchmarks allow the reader to quickly gauge a country vis-à-vis others. Using econometric ... Read More
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2025 Inbound Telemarketing Services Global Market Size & Growth Report with Updated Country Recession Risk Forecasts
... and 195 countries. Figures are from 2013 through 2024, with forecasts for 2025 and the next 5 years. The historical data utilizes in-depth survey results from companies selling inbound telemarketing services. The survey data is ... Read More
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The 2026-2031 World Outlook for Loyalty Management
... (in millions of U.S. dollars), the percent share the country is of the region, and of the globe. These comparative benchmarks allow the reader to quickly gauge a country vis-à-vis others. Using econometric models which ... Read More
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The 2026-2031 World Outlook for Foot Traffic and Customer Location Intelligence Solutions
... for the country in question (in millions of U.S. dollars), the percent share the country is of the region, and of the globe. These comparative benchmarks allow the reader to quickly gauge a country vis-à-vis ... Read More
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The 2026-2031 World Outlook for Call Center AI
... question (in millions of U.S. dollars), the percent share the country is of the region, and of the globe. These comparative benchmarks allow the reader to quickly gauge a country vis-à-vis others. Using econometric models ... Read More
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The 2026-2031 World Outlook for Call Center Services
... question (in millions of U.S. dollars), the percent share the country is of the region, and of the globe. These comparative benchmarks allow the reader to quickly gauge a country vis-à-vis others. Using econometric models ... Read More
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2025 Call Support Services Global Market Size & Growth Report with Updated Country Recession Risk Forecasts
... and 195 countries. Figures are from 2013 through 2024, with forecasts for 2025 and the next 5 years. The historical data utilizes in-depth survey results from companies selling call support services. The survey data is ... Read More
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ServiceNow Knowledge 2025 Highlights for State and Local Governments
... innovations being delivered on the ServiceNow AI Platform and via ServiceNow’s CRM and Core Business Suite offerings, to name just a few.“ServiceNow is positioned to deliver value to its state and local government customers thanks ... Read More
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2025 Outbound Telemarketing Services Global Market Size & Growth Report with Updated Country Recession Risk Forecasts
... and 195 countries. Figures are from 2013 through 2024, with forecasts for 2025 and the next 5 years. The historical data utilizes in-depth survey results from companies selling outbound telemarketing services, including fax broadcasting services. ... Read More
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Global Saas Customer Relationship Management (CRM) Market 2025-2029
... report on the saas customer relationship management (CRM) market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an ... Read More
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IDC PlanScape: Digital Business Strategy Services
... strategy services are not just a luxury; they're a necessity for enhancing customer engagement, streamlining operations, and making informed decisions. As organizations grapple with integration challenges, the key lies in assessing digital maturity, defining objectives, ... Read More
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Global IT Business Process Outsourcing (BPO) Market 2025-2029
... report on the it business process outsourcing (BPO) market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an ... Read More
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Talkdesk Reaches Small Businesses with the Launch of Talkdesk Express
... agent assistance, and 24/7 virtual agents. The platform is accessible directly from Talkdesk's website, with a simple setup and usage-based pricing model, including $100 in free credits and 25 free licenses. This strategic move aims ... Read More
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Global CRM Market 2025-2029
... analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, ... Read More
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Answering Services and Contact Centers - US Industry Market Research Report with Recession Risk Analysis & Forecasts
... Kentley Insights report is full of industry insights including historical and forecasted market size, revenue and industry breakdowns by product lines, size of company, concentration segmentation, business structure, customer type, state and MSA, profitability, financial ... Read More
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Outsourced Contact Centers - US Industry Market Research Report with Recession Risk Analysis & Forecasts
... report is full of industry insights including historical and forecasted market size, revenue and industry breakdowns by product lines, size of company, concentration segmentation, business structure, customer type, state and MSA, profitability, financial ratios, balance ... Read More
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Role of Entitlement Services for eSIMs in Asia/Pacific Telcos
... as crucial enablers orchestrating eSIM life-cycle management, multidevice management, and service management. These services enable seamless connectivity and improved CX for eSIM-based devices," says Swathi Arunaa, senior research analyst on Asia/Pacific telecom practice, IDC Asia/Pacific. Read More
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Answering Services - US Industry Market Research Report with Recession Risk Analysis & Forecasts
... is full of industry insights including historical and forecasted market size, revenue and industry breakdowns by product lines, size of company, concentration segmentation, business structure, customer type, state and MSA, profitability, financial ratios, balance sheet ... Read More
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Huawei Launches AI Contact Center Solution in Europe
... while benefiting from a unified experience. Its unique offering is its video platform, which converts IVR into a video experience while driving monetization scopes for contact centers. It comes with security protocols across infrastructural layers ... Read More
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