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CRM & Customer Service Market Research Reports & Industry Analysis



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CRM & Customer Service Industry Research & Market Reports

  • CRM Applications Companies in China

    ...of the manufacturing capabilities and rising consumer consumptions in China have transformed China’s society and economy. China is one of the world’s major producers for industrial and consumer products. Far outpacing other economies in the ... Read More

  • CRM Applications Markets in China

    ...economy maintains a high speed growth which has been stimulated by the consecutive increases of industrial output, imports & exports, consumer consumption and capital investment for over two decades. This new study examines China's economic ... Read More

  • Global Beacon Management Software Market 2017-2021

    ...and social analytics tools. Many companies, such as Simon Property Group, have installed more than 4,000 beacons in over 190 malls and shopping centers worldwide. The deployment of beacons is aimed at welcoming shoppers through ... Read More

  • CRM Applications Industry Forecasts - China Focus

    ...the manufacturing capabilities and rising consumer consumptions in China have transformed China’s society and economy. China is one of the world’s major producers for industrial and consumer products. Far outpacing other economies in the world, ... Read More

  • IDC PlanScape: Customer Needs Management

    ...drive the need for customer needs management," said Jeff Hojlo, program director, Product Innovation Strategies. "This approach enables manufacturers across industry to stay competitive in global and local markets and meet customer needs with products ... Read More

  • Vendor Comparison in Customer Self-Service Software 2017: MnM DIVE Matrix

    ...solutions. The top 25 vendors of customer self-service software were analyzed on the basis of their product offering and business strategy. The vendors were shortlisted based on their solution capabilities, technology innovations, industry coverage, viability, ... Read More

  • Asia/Pacific (Excluding Japan) Systems Integration Services Vendor Market Shares, 2016

    ...of the top 10 SI service providers have faced severe revenue growth pressures. Services providers in the region experienced a decline in traditional application implementation engagements, especially in relation to enterprise resource planning (ERP) and ... Read More

  • Global Marketing Automation Software Market Forecast 2017-2025

    ...demand for digital marketing and adoption of the automation tools are key drivers for the growth of marketing automation software market. MARKET INSIGHTS The marketing automation software market is segmented into deployment model, end-users, verticals, ... Read More

  • Telephone Call Centers - The 2017 U.S. Market Research Report (Covers 2008-2021)

    ...key insights, trends and benchmarks you need to create a broad and comprehensive diagnostic and understanding of the industry and your company. This report is utilized for a range of strategic purposes, including benchmarking, due ... Read More

  • Telemarketing Bureaus and Other Contact Centers - The 2017 U.S. Market Research Report (Covers 2008-2021)

    ...and will provide you with the key insights, trends and benchmarks you need to create a broad and comprehensive diagnostic and understanding of the industry and your company. This report is utilized for a range ... Read More

  • Asia-Pacific Contact Center Applications Market, 2015

    ...(CAGR) of 2.7%. The research service covers the contact center applications market across 14 countries (Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, The Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam) in ... Read More

  • Australia Contact Center Applications Market, 2015

    ...(CAGR) of 0.4%. The research service covers the contact center applications market in Australia based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Response (IVR), Outbound Dialer (OBD), Quality Monitoring (QM), Workforce ... Read More

  • Hong Kong Contact Center Applications Market, 2015

    ...Rate (CAGR) of 2.5%. The research service covers the contact center applications market in Hong Kong based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Response (IVR), Outbound Dialer (OBD), Quality Monitoring ... Read More

  • India Contact Center Applications Market, 2015

    ...of 4.2%. The research service covers the contact center applications market in India based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Response (IVR), Outbound Dialer (OBD), Quality Monitoring (QM), Workforce Management ... Read More

  • Indonesia Contact Center Applications Market, 2015

    ...of 4.4%. The research service covers the contact center applications market in Indonesia based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Response (IVR), Outbound Dialer (OBD), Quality Monitoring (QM), Workforce Management ... Read More

  • Vietnam Contact Center Applications Market, 2015

    ...(CAGR) of 5.1%. The research service covers the contact center applications market in Vietnam based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Response (IVR), Outbound Dialer (OBD), Quality Monitoring (QM), Workforce ... Read More

  • New Zealand Contact Center Applications Market, 2015

    ...Rate (CAGR) of 0.6%. The research service covers the contact center applications market in New Zealand based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Response (IVR), Outbound Dialer (OBD), Quality Monitoring ... Read More

  • The Philippines Contact Center Applications Market, 2015

    ...(CAGR) of 5.3%. The research service covers the contact center applications market in the Philippines based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Response (IVR), Outbound Dialer (OBD), Quality Monitoring (QM), ... Read More

  • Growth Opportunities in the Global Contact Center Systems Market, Forecast to 2020

    ...market for on-premises contact center systems continues to decline as companies increasingly switch to hosted/cloud solutions. However, globally Contact Center Analytics represents a bright growth opportunity in the on-premises contact center systems market as companies ... Read More

  • China Contact Center Applications Market, 2015

    ...of 3.4%. The research service covers the contact center applications market in China based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Response (IVR), Outbound Dialer (OBD), Quality Monitoring (QM), Workforce Management ... Read More

  • Japan Contact Center Applications Market, 2015

    ...of 2.7%. The research service covers the contact center applications market in Japan based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Response (IVR), Outbound Dialer (OBD), Quality Monitoring (QM), Workforce Management ... Read More

  • Malaysia Contact Center Applications Market, 2015

    ...of 1.2%. The research service covers the contact center applications market in Malaysia based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Response (IVR), Outbound Dialer (OBD), Quality Monitoring (QM), Workforce Management ... Read More

  • Singapore Contact Center Applications Market, 2015

    ...(CAGR) of 0.3%. The research service covers the contact center applications market in Singapore based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Response (IVR), Outbound Dialer (OBD), Quality Monitoring (QM), Workforce ... Read More

  • South Korea Contact Center Applications Market, 2015

    ...Growth Rate (CAGR) of 0.3%. The research service covers the contact center applications market in South Korea based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Response (IVR), Outbound Dialer (OBD), Quality ... Read More

  • Taiwan Contact Center Applications Market, 2015

    ...(CAGR) of 1.8%. The research service covers the contact center applications market in Taiwan based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Response (IVR), Outbound Dialer (OBD), Quality Monitoring (QM), Workforce ... Read More

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