CRM & Customer Service Market Research Reports & Industry Analysis
CRM & Customer Service Industry Research & Market Reports
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Loyalty Program Management Software in the US - Procurement Research Report
... and greater sales. Buyers, such as retailers, technology companies and airlines, use this software to offer their clients automatic rewards or earned points and discounts. Such software can also allow buyers to create and send ... Read More
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Global Customer Analytics Applications Market 2020-2024
... the forecast period. Our reports on customer analytics applications market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers ... Read More
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Is There Anything Else I Can Help You With? The New Zealand Contact Centre Market
... cloud deployments in New Zealand enterprises. It explores enterprises' preferences and behaviour regarding contact centre decisions as organisations shift their focus from contact centre as an operational tool to a vehicle for enhancing customer experience. ... Read More
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Workforce Management Market by Component, Solution (Time and Attendance Management, Workforce Scheduling, Leave and Absence Management), Service, Deployment Type, Organization Size, Vertical, and Region - Global Forecast to 2025
... and mobile applications expected to drive the growth of the workforce management market” The global workforce management market size is expected to grow from an estimated value of USD 6.0 billion in 2020 to USD ... Read More
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How Salesforce Manages Its Own Customers' CX
... the company's sustained and rapid growth has been its focus on CX and customer success. This document highlights CX management decisions that have enabled Salesforce, its partners, and its customers to become successful together. These ... Read More
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Frost Radar™: Global CRM Software Market, 2020
... institutions, and the public sector is to capture and leverage the wealth of available data to have profitable, productive, value-rich, experience-enhancing, and loyalty-building interactions with their customers, and to apply it in their marketing and ... Read More
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The Future of the Customer and Consumer: The Enterprise Perspective
... of technology innovation, that those that wait until the future customer state arrives will be already well behind forward-looking competitors, and will be at a severe, if not terminal, competitive disadvantage. Strategic planners need to ... Read More
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Value Selling: The Only Way to Close in 2020
... rippling through every layer of the global economy. Many businesses are only making the most essential expenditure, which means the highest levels of financial scrutiny are being applied to every purchase decision."As the historic global ... Read More
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Global All-in-One CRM Software Market 2020 by Company, Regions, Type and Application, Forecast to 2025
... of 2020 to 2025, with a CAGR of xx% in the forecast period of 2020 to 2025 and will expected to reach USD xx million by 2025, from USD xx million in 2019. The All-in-One ... Read More
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Global PR CRM Software Market 2020 by Company, Regions, Type and Application, Forecast to 2025
... of 2020 to 2025, with a CAGR of xx% in the forecast period of 2020 to 2025 and will expected to reach USD xx million by 2025, from USD xx million in 2019. The PR ... Read More
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Global Office and Contact Center Headsets Market 2020-2024
... CAGR of 13% during the forecast period. Our reports on office and contact center headsets market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering ... Read More
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The Future of Customers and Consumers: Defined
... interactions between customers and brands through the prism of technology and prepared a framework for a deeper look at the ways in which changes in customers, technologies, and brands continues to define this dynamic relationship ... Read More
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Global Insurance CRM Software Market 2020 by Company, Regions, Type and Application, Forecast to 2025
... of 2020 to 2025, with a CAGR of xx% in the forecast period of 2020 to 2025 and will expected to reach USD xx million by 2025, from USD xx million in 2019. The Insurance ... Read More
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Global Mobile CRM Software Market 2020 by Company, Regions, Type and Application, Forecast to 2025
... of 2020 to 2025, with a CAGR of xx% in the forecast period of 2020 to 2025 and will expected to reach USD xx million by 2025, from USD xx million in 2019. The Mobile ... Read More
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Global Manufacturing CRM Software Market 2020 by Company, Regions, Type and Application, Forecast to 2025
... of 2020 to 2025, with a CAGR of xx% in the forecast period of 2020 to 2025 and will expected to reach USD xx million by 2025, from USD xx million in 2019. The Manufacturing ... Read More
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Cloud Applications Market by Application (ERP, CRM, HCM, SCM, Content Management, BI and Analytics), Organization Size, Vertical (BFSI, Manufacturing, Government & Public Sector, and Telecommunications), and Region Global Forecast to 2025
... devices, and interest of enterprises in optimizing cost would drive the adoption of cloud applications worldwide The cloud applications market size is expected to grow from USD 171 billion in 2020 to USD 356 billion ... Read More
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Global Commercial Real Estate CRM Software Market Growth (Status and Outlook) 2020-2025
... terms of revenue, the global market size will reach $ xx million by 2025, from $ xx million in 2019. In particular, this report presents the global revenue market share of key companies in Commercial ... Read More
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Global All-in-One CRM Software Market Growth (Status and Outlook) 2020-2025
... global market size will reach $ xx million by 2025, from $ xx million in 2019. In particular, this report presents the global revenue market share of key companies in All-in-One CRM Software business, shared ... Read More
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Customer Relationship Management (CRM) Software: Global Markets
... this report are divided into two parts namely, software and services. The services are again divided into three main types: consulting, implementation, and training and support. The report discusses the different applications of CRM software ... Read More
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Service Opportunity Around Cloud-Based Customer Relationship Management and Enterprise Resource Management Applications in Asia/Pacific (Excluding Japan), 2019–2023
... that of on-premise deployments in Asia/Pacific (excluding Japan) (APEJ). IDC predicts that by 2024, 50% of organizations in APEJ modernizing their legacy mainframe applications will have modernized the underlying application infrastructure, with 70% of those ... Read More
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Answering Services and Contact Centers - 2020 U.S. Market Research Report
... the United States with over 100+ data sets covering 2011-2024.The report includes updated 2020 and 5-year forecasts due to the impact of COVID-19. This Kentley Insights report includes historical and forecasted market size, product lines, ... Read More
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Outsourced Contact Centers - 2020 U.S. Market Research Report
... over 100+ data sets covering 2011-2024.The report includes updated 2020 and 5-year forecasts due to the impact of COVID-19. This Kentley Insights report includes historical and forecasted market size, product lines, profitability, financial ratios, BCG ... Read More
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Sales Promotion Services
... Staples (all based in the US), as well as Aimia (based in Canada), Cimpress (Netherlands), and 4imprint (UK). The promotional products industry reported global sales of more than $23 billion in 2017, according to a ... Read More
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Call Center Services in the US - Procurement Research Report
... management program that is unique for each buyer. Call center services may include, but are not limited to, customer support, order management, sales, marketing, event recruitment, e-mail response, chat support, technical support and social media ... Read More
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Frost Radar in the North American Contact Center Workforce Optimization Market
... as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize contact center resources. Contact centers use the resulting data to improve operational efficiency ... Read More
