CRM & Customer Service Market Research Reports & Industry Analysis
Customer relationship management (CRM) is a software system that helps businesses manage and improve their interactions with customers to enhance satisfaction and loyalty. Technological advancements and shifting consumer behaviors are changing the dynamics of customer engagement. To help businesses stay on top of new developments, MarketResearch.com offers a curated selection of industry reports that provide valuable insights into the dynamic world of CRM and customer service.
CRM Market Research on Segments Big and Small
- Our CRM market research reports offer an authoritative perspective on this complex field, providing insightful data on call centers, consumer loyalty, CRM solutions, customer service technologies, and more.
- Going beyond surface analysis, our reports dive into a variety of factors that are key to understanding the industry, such as CRM market sizing and growth projections, industry trends, and regional and country comparisons.
- Our research also discusses the rise of artificial intelligence and automation, which have the potential to boost personalization and efficiency.
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CRM & Customer Service Industry Research & Market Reports
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Global Customer Relationship Management (CRM) in Healthcare Market 2025-2029
... period. The report on the customer relationship management (CRM) in healthcare market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The ... Read More
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Global Office and Contact Center Headsets Market 2025-2029
... report on the office and contact center headsets market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an ... Read More
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Sales Promotion Services
... the US), as well as Aimia (based in Canada), Cimpress (Netherlands), and 4imprint (UK). COMPETITIVE LANDSCAPE Demand is driven by economic growth and by corporate profits. The profitability of individual companies depends on efficient order ... Read More
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Telephone Call Centers
... and TeleTech (all based in the US), as well as Atento (Spain), Teleperformance (France), and Transcom Worldwide (Luxembourg). COMPETITIVE LANDSCAPE Demand is largely driven by consumer spending and business activity. The profitability of individual companies ... Read More
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Audio Communication Monitoring
... at a CAGR of 11.9% over the analysis period 2024-2030. BPO, IT & Telecom, one of the segments analyzed in the report, is expected to record a 11.9% CAGR and reach US$3.2 Billion by the ... Read More
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Contact Center Software
... at a CAGR of 19.9% over the analysis period 2024-2030. Solutions, one of the segments analyzed in the report, is expected to record a 17.9% CAGR and reach US$117.1 Billion by the end of the ... Read More
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CRM Analytics
... CAGR of 10.0% over the analysis period 2024-2030. Sales & Marketing Analytics, one of the segments analyzed in the report, is expected to record a 10.9% CAGR and reach US$12.8 Billion by the end of ... Read More
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Speech Analytics
... CAGR of 21.0% over the analysis period 2024-2030. Solutions, one of the segments analyzed in the report, is expected to record a 18.0% CAGR and reach US$5.2 Billion by the end of the analysis period. ... Read More
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Workforce Management
... CAGR of 7.6% over the analysis period 2024-2030. Solutions, one of the segments analyzed in the report, is expected to record a 7.3% CAGR and reach US$18.3 Billion by the end of the analysis period. ... Read More
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Loyalty Management
... CAGR of 8.4% over the analysis period 2024-2030. Cloud, one of the segments analyzed in the report, is expected to record a 8.9% CAGR and reach US$9.6 Billion by the end of the analysis period. ... Read More
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Open Source CRM Software
... 2030, growing at a CAGR of 11.7% over the analysis period 2024-2030. Software, one of the segments analyzed in the report, is expected to record a 9.9% CAGR and reach US$3.2 Billion by the end ... Read More
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CRM Outsourcing
... CAGR of 4.3% over the analysis period 2024-2030. Retail, one of the segments analyzed in the report, is expected to record a 4.9% CAGR and reach US$5.1 Billion by the end of the analysis period. ... Read More
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Customer Engagement Solutions
... at a CAGR of 11.7% over the analysis period 2024-2030. Solutions, one of the segments analyzed in the report, is expected to record a 10.5% CAGR and reach US$31.7 Billion by the end of the ... Read More
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Telecom Analytics
... CAGR of 14.1% over the analysis period 2024-2030. Solution, one of the segments analyzed in the report, is expected to record a 13.0% CAGR and reach US$19.1 Billion by the end of the analysis period. ... Read More
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Customer Communication Management (CCM)
... 2030, growing at a CAGR of 11.5% over the analysis period 2024-2030. Software Suite, one of the segments analyzed in the report, is expected to record a 11.3% CAGR and reach US$2.4 Billion by the ... Read More
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Customer Analytics
... CAGR of 19.1% over the analysis period 2024-2030. BFSI, one of the segments analyzed in the report, is expected to record a 20.3% CAGR and reach US$17.3 Billion by the end of the analysis period. ... Read More
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Contact Center Analytics
... at a CAGR of 14.6% over the analysis period 2024-2030. Solutions, one of the segments analyzed in the report, is expected to record a 13.4% CAGR and reach US$3.5 Billion by the end of the ... Read More
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Call Centers
... CAGR of 6.0% over the analysis period 2024-2030. In-House Call Centers, one of the segments analyzed in the report, is expected to record a 5.9% CAGR and reach US$373.7 Billion by the end of the ... Read More
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Social Customer Relationship Management (CRM)
... Billion by 2030, growing at a CAGR of 10.8% over the analysis period 2024-2030. Solutions, one of the segments analyzed in the report, is expected to record a 10.1% CAGR and reach US$7.8 Billion by ... Read More
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Web Analytics
... CAGR of 15.6% over the analysis period 2024-2030. Large Enterprises, one of the segments analyzed in the report, is expected to record a 15.0% CAGR and reach US$10.4 Billion by the end of the analysis ... Read More
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Cloud-Based Contact Center
... at a CAGR of 22.9% over the analysis period 2024-2030. Solutions, one of the segments analyzed in the report, is expected to record a 24.0% CAGR and reach US$122.2 Billion by the end of the ... Read More
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GDPR Services
... CAGR of 16.9% over the analysis period 2024-2030. Large Enterprises, one of the segments analyzed in the report, is expected to record a 15.4% CAGR and reach US$4.6 Billion by the end of the analysis ... Read More
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Anaplan Unveils Enhanced GTM Planning Suite and Champions Shift to Continuous Planning at Connect
... planning, and integrated business planning, enhancing agility and intelligence in resource allocation and territory planning. Anaplan's shift from sales performance management to revenue performance management aims to optimize customer lifetime value and profitability. The event ... Read More
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Transforming Loyalty Strategies Through Start-Ups and Fintech Innovation
... in customer engagement. Euromonitor International’s Transforming Loyalty Strategies Through Start-Ups and Fintech Innovation report is designed specifically for current and potential stakeholders in the emerging loyalty industry. It provides data and insights about the latest ... Read More
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Agents as Apps: An Opportunity for Greater Innovation, More Revenue, and Increased Market Share
... software vendors. With the threat of tariffs, geopolitical strife, and inflation looming, organizations may pull back spending on enterprise applications and modernization efforts. While this is not good news for enterprise application vendors and their ... Read More
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