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CRM & Customer Service Industry Research & Market Reports
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Bot Services Market by Service (Framework and Platform), Deployment Channel (Websites, Contact Center and Customer Service, and Social Media), Mode (Text and Rich Media, Audio, and Video), End-User Vertical, and Region - Global Forecast to 2022
...to 2022 “Increasing user engagement on social media channels is driving the growth of the bot services market.” The global bot services market size is expected to grow from USD 458.4 million in 2017 to ... Read More
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Global Speech Analytics Market Report and Forecast to 2021
...market conditions, focusing on the main regions (North America, Europe and Asia-Pacific) and the main countries (United States, Germany, United Kingdom,Japan, South Korea and China). In this report, the global Speech Analytics market is valued ... Read More
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Global Speech Analytics Market Size and Forecast to 2021
...market conditions, focusing on the main regions (North America, Europe and Asia-Pacific) and the main countries (United States, Germany, United Kingdom,Japan, South Korea and China). In this report, the global Speech Analytics market is valued ... Read More
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Worldwide Contact Center Applications Software Forecast, 2017–2021
...market over a 10-year period, with a 5-year forecast (2017–2021)."Contact centers and their associated area of customer service operations are moving into the limelight due to the market focus on customer centricity and fueled by ... Read More
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Contact Center Software Market by Solution (Customer Collaboration, Dialers, ACS, IVR, CTI, Workforce Optimization, Reporting, and Analytics), Service, Deployment Type (On-Premises and Cloud), Organization Size, Vertical, and Region - Global Forecast to 2
...customer experience and automation of inbound and outbound processes are driving the contact center software market” The contact center software market size is expected to grow from USD 15.29 billion in 2017 to USD 29.13 ... Read More
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Chatbot Market Analysis By End User, By Application/Business Model, By Type, By Product Landscape, By Vertical, By Region (North America, Europe, APAC, MEA), And Segment Forecasts, 2014 - 2025
...expected to reach USD 1.25 billion by 2025, growing at a CAGR of 24.3%, according to a new report by Grand View Research, Inc. The chatbot industry is expected to witness significant growth over the ... Read More
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Western Europe CRM Applications Vendor Shares, 2016
...and charts mapping the market shares of Western European vendors for marketing, sales, customer service, and call centers. "CRM applications revenues continue to grow strongly in Europe, driven by cloud solutions adoption and a stronger ... Read More
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North American Customer Relationship Management (CRM) Developments to 2022
...the technologies they own, use, and access, there also have been critical changes to the customer support landscape. Meanwhile, today’s customers are more anxious and demanding of companies when their applications, products, and tools do ... Read More
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Telemarketing & Call Centers in the US - Industry Market Research Report
...has largely been outsourcing operations to low-wage countries for a number of years, which has historically resulted in limited growth. In line with healthy growth, call centers have increasingly used technological advancements, including cloud-based systems, ... Read More
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Customer Experience (CX)-Focused Contact Center Routing in North America, 2017
...unique needs. Customers expect companies to understand the full context of their communications histories. They do not want to repeat information when switching channels, resuming conversations, and engaging with other agents or staff. Customers have ... Read More
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Critical and Actionable Customer Experience (CX) Trends, 2017 Part 2
...of popular technology-driven products and services, as well as adding complexity to existing ones. Technology-enabled goods—such as appliances, automobiles, entertainment products, and home security systems—are growing in functionality and complexity. Many products have the ability ... Read More
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Japan Customer Relationship Management Applications Forecast, 2017-2021
...the market size, IDC divides the Japan CRM applications market into four functional market segments, which are contact center applications market, customer service applications market, marketing applications market, and sales applications market. In 2016, the ... Read More
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Western Europe CRM Applications Forecast, 2017–2021
...segment (four functional segments), deployment model (SaaS and on-premise), and country (16 Western European countries). "CRM applications sales continue to grow healthily in Europe, driven by adoption of cloud solutions and a stronger enterprise focus ... Read More
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A2P (Application-to-Person) SMS Market to 2025 – Global Analysis and Forecasts by Type (Cloud API Messaging Platform, Traditional & Managed Messaging Services), Application (Pushed Content Services, Interactive Services, Promotional Campaigns, CRM Service
...Business Model (Small & Medium Enterprise, Large Enterprise) and Vertical (BFSI, Retail, Media & Entertainment, Travel & Transport, Hospitality, Others) A2P SMS is the communication taking place between an application and a subscriber over messaging ... Read More
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Business Analytics & Enterprise Software Publishing in the US - Industry Market Research Report
...five years to 2017, industry revenue rose, driven by businesses' increased technological complexity and eagerness to adopt efficiency-enhancing software. Many industry products, such as customer relationship management and enterprise resource planning software systems, have become ... Read More
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North American Contact Center Location Trends, Forecast to 2022
...a result, CX-sensitive higher valued omnichannel contact centers will be set up, expand, and stay onshore, and return from nearshore and offshore locations, over the short to medium terms. The spate of retail store closures ... Read More
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Critical and Actionable Customer Experience (CX) Trends, 2017 Part 1
...of popular technology-driven products and services, as well as adding complexity to existing ones. Technology-enabled goods—such as appliances, automobiles, entertainment products, and home security systems—are growing in functionality and complexity. Many products have the ability ... Read More
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Contact Center Analytics Market by Component (Software and Services), Application (Log Management, Risk and Compliance Management, Real-Time Monitoring and Reporting, Workforce Management, Customer Experience Management) - Global Forecast to 2022
...experience management solutions to gain crucial insights into customer data remains the major driving factor for contact center analytics market” The contact center analytics market size is projected to grow from USD 709.5 million in ... Read More
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CRM System Providers - Industry Market Research Report
...their business processes and make them more efficient. High corporate profit and low interest rates encouraged capital investment by businesses, including items such as customer relationship management (CRM) software, which caused the industry to experience ... Read More
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Robotic Process Automation Market Outlook for Customer Care, 2017
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Software And BPO Services Market Global Report 2017 Including: CRM BPO, Infrastructure Software, HRO BPO, Application Software, Others BPO ServicesCovering: Oracle, IBM, SAP, CapGemini, TCS, CSC, NTT Data, HPE
...region in the software and BPO services market in 2016, accounting for $around 38% market share. This was due to rapid growth in demand for software services from professional services companies such as finance, HR ... Read More
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Worldwide CRM Applications Software Forecast, 2017–2021
...a 10-year period, with a 5-year forecast (2017–2021). "While organizations are moving to go-to-market strategies based on customer experience (CX) strategies, CX does not negate the requirement to evolve the businesses' CRM applications environment," said ... Read More
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Business Analytics And Enterprise Software Market Global Report 2017 Including: ERP software, CRM software, Statistical analysis software, SCM software, Collaboration software, Predictive analysis software, Other performance management softwareCovering: I
...Oracle Corporation, QlikTech International AB , SAP AG , SAS Institute, Tableau Software, Tibco Software and others. Over the past five years, cloud software solutions have been gaining acceptance from companies across all industries. Cloud ... Read More
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Application Development Market Global Report 2017 Including: Application Software, Competitive Intelligence, Customer Relationship management, Predictive Analytics, Fraud detection and Brand ReputationCovering: Epicor software Corp. ,Hewlett Packard , IBM
...Microsoft Corporation , Oracle , QAD Inc. , Salesforce Inc., SAP and others. Many BPO services companies are adopting quality standards such as Information Technology Infrastructure Library (ITIL) and International Organization for Standardization (ISO) 9001 ... Read More
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Software as a Service (SaaS) Market Global Report 2017 Including: Customer relationship management (CRM), enterprise resource planning (ERP), human capital management (HCM), operations and manufacturing, supply chain management, and othersCovering: Salesf
...Processing, Amazon Web Services, Microsoft Corporation, Fujitsu, Oravle Corporation, IBM Corporation, Google Vertical SaaS caters to a specific industry and horizontal SaaS focuses on a particular software category, such as marketing, and sales. SaaS providers ... Read More
