CRM & Customer Service Industry Research & Market Reports
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Document Preparation, Call Centers, Collection Agencies and Other Business Support Services Industry (U.S.): Analytics, Extensive Financial Benchmarks, Metrics and Revenue Forecasts to 2025, NAIC 561400
... rates and forecasts that will save countless hours of research. Key Findings: Document Preparation, Call Centers, Collection Agencies and Other Business Support Services Industry (U.S.) to reach $108,977 million by 2025. Document Preparation, Call Centers, ... Read More
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Digital Customer Experience and Service Automation (DXE) Market
... is defined as the entire ecosystem that comprises the digital transformational components, which are elusive for the enablement of an optimal and cohesive digital service delivery. As real-time and efficient customer support is becoming a ... Read More
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Western Europe CRM Applications Forecast, 2018–2022
... market by functional segment (contact center, customer service, sales, and marketing), deployment model (SaaS and on-premise), and country (16 Western European countries). "The CRM applications market continues to be highly buoyant, offering excellent revenue and ... Read More
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Telephone Call Centers
... Alorica, Conduent, Convergys, Sitel, and TeleTech (all based in the US), as well as Atento (Brazil), Teleperformance (France), and Transcom Worldwide (Luxembourg). COMPETITIVE LANDSCAPE Demand is largely driven by consumer spending and business activity. The ... Read More
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Worldwide Customer Service Applications Market Shares, 2017: $2 Billion in Revenue Separates the Leaders
... provided for 2017."More and more the discussion regarding customer service applications is embedded in the broader customer experience and digital transformation initiatives discussions," said Mary Wardley, VP, Customer Care and CRM. "Isolated technology leads to ... Read More
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Telephone Call Centers - The 2018 U.S. Market Research Report (Covers 2009-2022 )
... United States. Kentley Insights' Market Research Reports are based on millions of annual comprehensive business surveys. This report is utilized for a range of strategic purposes, including benchmarking, due diligence, cost cutting, planning, evaluating opportunities, ... Read More
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Telemarketing Bureaus and Other Contact Centers - The 2018 U.S. Market Research Report (Covers 2009-2022 )
... Other Contact Centers industry in the United States. Kentley Insights' Market Research Reports are based on millions of annual comprehensive business surveys. This report is utilized for a range of strategic purposes, including benchmarking, due ... Read More
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CRM System Providers in the US - Industry Market Research Report
... business processes and make them more efficient. High corporate profit and low interest rates encouraged capital investment by businesses, including items such as customer relationship management (CRM) software, which caused the industry to experience strong ... Read More
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IDC FutureScape: Worldwide Customer Experience 2019 Predictions
... IDC Customer Experience, "Providing a differentiated customer experience is becoming more difficult for brands. Yes, customers are integrating more technology into their lives that results in more channels engage with and more data for the ... Read More
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Global Applicant Tracking Systems Market 2018-2022
... the database and processing the same based on commands provided by the users. Technavio’s analysts forecast the Global Applicant Tracking Systems Market to grow at a CAGR of 4.66% during the period 2018-2022. Covered in ... Read More
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Growth Opportunities in the North American Contact Center Market, Forecast to 2022
... market for contact centers continues to increase. For cloud, the acceleration of omnichannel and digital transformation, coupled with the C-suite demands for stronger and swifter growth, is driving future technology acquisitions and investments. The study ... Read More
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TrendSights Overview: Smart & Connected - Engaging with consumers in a hyper-connected, technology-enabled society
... rapidly digitizing world that is becoming seamlessly integrated into everyday life. The consumer desire for convenience, as well as immersive consumption experiences, has driven rapid technological change across the FMCG, retail, and foodservice landscapes. In ... Read More
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Call Tracking Software in the US - Procurement Research Report
... research and optimize advertising campaigns. Users can record calls, identify their source, record their time distribution and view call analytics. Additionally, the software provides users with dynamic number insertion to gather data on the advertising ... Read More
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Cloud Workflow Market by Type (Platform and Services), Business Workflow (HR, Accounting & Finance, Sales & Marketing, Customer Service & Support, Operations), Organization Size, Vertical, and Region -Global Forecast to 2023
... of cloud, the rising adoption of cloud-based workflow among SMEs, and growing focus on streamlining workflow and business processes is expected to drive the growth of the cloud workflow market. The cloud workflow market size ... Read More
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Call Centres in the UK - Industry Market Research Report
... covers the scope, size, disposition and growth of the industry including the key sensitivities and success factors. Also included are five year industry forecasts, growth rates and an analysis of the industry key players and ... Read More
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Sales Promotion Services
... such as Aimia and subsidiaries of major advertising agencies such as Omnicom and WPP. COMPETITIVE LANDSCAPE Demand is driven by economic growth and by corporate profits. The profitability of individual companies depends on efficient order ... Read More
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Worldwide Contact Center Applications Market Shares, 2017: Cloud-Based Products Continue Slow Transition
... for 2017."Customer experience is a key motivator for many digital transformation initiatives. New customer models and reducing friction in communications are top priorities," said Mary Wardley, VP, CRM Applications and Customer Experience. "To enable these ... Read More
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Telephone Support Services in the US - Procurement Research Report
... downstream markets, including manufacturers, commercial banks and insurance providers. Typically, buyers outsource telephone support services to handle troubleshooting, assist in product returns or gather feedback. This report does not include call forwarding or telemarketing services. Read More
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Service Analytics Market by Business Application (Customer Service Analytics, Field Service Analytics, and IT Service Analytics), Component (Solution and Services), Deployment Model, Organization Size, Industry, and Region - Global Forecast to 2023
... in need to improve the client and customer interaction, along with the rise in the necessity to become more data-driven are the major driving factors expected to boost the growth of the service analytics market. ... Read More
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The Customer engagement systems: worldwide market shares 2017
... It provides details of how this spending varied by delivery model, vendor and region. The report also includes 'snapshots' of the leading vendors in the market. Please note: this is delivered as an Zip file. Read More
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Global Contact Center Market 2018 by Manufacturers, Countries, Type and Application, Forecast to 2023
... enterprise from which all customer contacts are managed. The contact center typically includes one or more online call centers but may include other types of customer contact as well, including e-mail newsletters, postal mail catalogs, ... Read More
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Unified Communication as a Service (UCaaS)
... the following Segments: Collaboration Application, Telephony, UC Application, and Contact Center. The report provides separate comprehensive analytics for the US, Canada, Japan, Europe, Asia-Pacific, Latin America, and Rest of World. Annual estimates and forecasts are ... Read More
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Multi-Vendor Support Services Market by Service Type (Hardware and Software Support Services), Business Application (Sales and Marketing, Financial and Accounting, Supply Chain, and IT Operations), Vertical, and Region - Global Forecast to 2023
... Multi-Vendor Support Services (MVSS) market is expected to grow at a Compound Annual Growth Rate (CAGR) of 2.52% during the forecast period The global MVSS market size is expected to grow from USD 53.09 billion ... Read More
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Business Analytics & Enterprise Software Publishing in the US - Industry Market Research Report
... five years to 2018, industry revenue rose, driven by businesses' increased technological complexity and eagerness to adopt efficiency-enhancing software. Many industry products, such as customer relationship management and enterprise resource planning software systems, have become ... Read More
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Enterprise Software Market Outlook and Forecast (By Segment, Industry Verticals, Geography, Vendors, Recent Developments) – Global Analysis to 2024
... anticipated to exceed US$ 575 Billion by 2024. Enterprise software is used by organizations of all sizes - small, medium, and large - in various industry verticals such as manufacturing, media and entertainment, healthcare, retail, ... Read More
