CRM & Customer Service Market Research Reports & Industry Analysis
CRM & Customer Service Industry Research & Market Reports
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2022 Telemarketing and Call Support Services Global Market Size & Growth Report with COVID-19 Impact
... and share across 4 global regions, 22 subregions, and 216 countries. Figures are from 2012 through 2021, with forecasts for 2022 and 2026. The historical data utilizes in-depth survey results from companies that sell telemarketing ... Read More
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2022 Call Support Services Global Market Size & Growth Report with COVID-19 Impact
... global regions, 22 subregions, and 216 countries. Figures are from 2012 through 2021, with forecasts for 2022 and 2026. The historical data utilizes in-depth survey results from companies that sell call support services combined with ... Read More
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2022 Sales Management and Development Consulting and Implementation Services Global Market Size & Growth Report with COVID-19 Impact
... Report covers market size, revenue, growth, and share across 4 global regions, 22 subregions, and 216 countries. Figures are from 2012 through 2021, with forecasts for 2022 and 2026. The historical data utilizes in-depth survey ... Read More
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2022 Inbound Telemarketing Services Global Market Size & Growth Report with COVID-19 Impact
... global regions, 22 subregions, and 216 countries. Figures are from 2012 through 2021, with forecasts for 2022 and 2026. The historical data utilizes in-depth survey results from companies that sell inbound telemarketing services combined with ... Read More
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2022 Customer Relations Business Process Management Services Global Market Size & Growth Report with COVID-19 Impact
... revenue, growth, and share across 4 global regions, 22 subregions, and 216 countries. Figures are from 2012 through 2021, with forecasts for 2022 and 2026. The historical data utilizes in-depth survey results from companies that ... Read More
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2022 Data Management Services Global Market Size & Growth Report with COVID-19 Impact
... 4 global regions, 22 subregions, and 216 countries. Figures are from 2012 through 2021, with forecasts for 2022 and 2026. The historical data utilizes in-depth survey results from companies that sell data management services combined ... Read More
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2022 Sales Promotion Services Global Market Size & Growth Report with COVID-19 Impact
... 4 global regions, 22 subregions, and 216 countries. Figures are from 2012 through 2021, with forecasts for 2022 and 2026. The historical data utilizes in-depth survey results from companies that sell sales promotion services combined ... Read More
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Worldwide Customer Relationship Management Applications Software Market Shares, 2021: Salesforce Continues to Lead the Growth Across CRM Applications
... market for 2021, valued at $64.96 billion."In 2021, many companies continued to pivot toward the more digital world that we now live in, including the procurement of technologies that would help them improve their level ... Read More
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Answering Services - 2022 U.S. Market Research Report with Updated COVID-19 Forecasts
... States with over 100+ data sets covering 2013-2026. This Kentley Insights report includes historical and forecasted market size, product lines, profitability, financial ratios, BCG matrix, statistics by state, operating expense details, organizational breakdown, consolidation analysis, ... Read More
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Answering Services and Contact Centers - 2022 U.S. Market Research Report with Updated COVID-19 Forecasts
... of the industry in the United States with over 100+ data sets covering 2013-2026. This Kentley Insights report includes historical and forecasted market size, product lines, profitability, financial ratios, BCG matrix, statistics by state, operating ... Read More
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2022 Answering Services and Contact Centers Global Market Size & Growth Report with COVID-19 Impact
... share across 4 global regions, 22 subregions, and 216 countries. Historical data is from 2010 through 2021, with forecasts for 2022 and 2026. The historical data utilizes in-depth survey results from companies in the Answering ... Read More
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2022 Outsourced Contact Centers Global Market Size & Growth Report with COVID-19 Impact
... regions, 22 subregions, and 216 countries. Historical data is from 2010 through 2021, with forecasts for 2022 and 2026. The historical data utilizes in-depth survey results from companies in the Outsourced Contact Centers industry combined ... Read More
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Utilities Charging the Net-Zero Economy: Highlights from the IDC European Utilities Summit 2022
... IDC Energy Insights, on May 9 and 10, 2022. "With ongoing disruption to the energy sector and beyond, utilities are learning how to thrive in the never normal," said Jean-François Segalotto, associate research director, IDC ... Read More
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Infobip — Enabling the Future of Communications
... telco, developer, and business use case solutions and services. It also assesses Infobip's go-to-market model, investments into acquisitions, pricing, and product strategies. It provides insight into the competitive landscape and Infobip's differentiators, as well as ... Read More
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Worldwide Customer Relationship Management Applications Software Forecast, 2022–2026
... channel for the purchase of everything from groceries to medicines to everything a person could need because of the COVID-19 pandemic," said Alan Webber, vice president for Customer Experience Management Strategies at IDC. "Though in-person ... Read More
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IDC Perspective: Redefining User Experience: Evolving Requirements and the Role of Data in Driving Real-Time Hyper-Personalized Engagement
... according to the needs in the post pandemic era. Hyper-personalization is the need of the hour in a digital-first world in which customers and consumers are always online and need everything at the very moment. ... Read More
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European CRM Application Market Shares, 2021: Salesforce Dominates While Microsoft Climbs
... vendors in 2020. This study includes tables and charts mapping the market shares of Western European vendors for advertising, marketing, sales, digital commerce, customer service, and call center applications. "The European CRM applications market has ... Read More
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Global Artificial Intelligence Call Center Market Growth (Status and Outlook) 2022-2028
... Information) latest study, the global Zinc Ethylenediamine O-Dihydroxyacetate (EDDHA Zn) market size is USD million in 2022 from USD million in 2021, with a change of % between 2021 and 2022. The global Zinc Ethylenediamine ... Read More
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Growth Opportunities for Communications, Collaboration and Contact Center Solutions in the Retail Industry
... expected to invest in transformative technologies to prepare for unexpected events, new emergencies and build resilience. Currently, among the primary focal areas for retailers is to build e-commerce capabilities and support the diverse workforce with ... Read More
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Top 10 Takeaways from the 18th Annual Customer Contact East: A Frost & Sullivan Executive MindXchange
... with innovative, collaborative, and analytical in sunny Fort Lauderdale was packed with innovative, collaborative, and analytical executives. Enthusiasm levels were high, and participants dove into each of the sessions with great energy. As a result, ... Read More
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Mobile CRM Software Global Market Report 2022
... the global mobile crm software market. This report focuses on mobile crm software market which is experiencing strong growth. The report gives a guide to the mobile crm software market which will be shaping and ... Read More
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Global Virtual Call Center Software Market 2022 by Company, Regions, Type and Application, Forecast to 2028
... market size, segmentation market growth, market share, competitive Landscape, sales analysis, impact of domestic and global market players, value chain optimization, trade regulations, recent developments, opportunities analysis, strategic market growth analysis, product launches, area marketplace ... Read More
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Global Call Center AI Market Size study, by Component (Solutions, Services ), by Mode of Channel ( Phone, Social Media, Chat, Email or Text, Website), By Application ( Workforce Optimization, Predictive Call Routing,Journey Orchestration , Agent Perfo
... , Agent Performance Management, Sentiment Analysis, Appointment Scheduling, Other Applications), By Deployment Mode (Cloud, On-premises), By Organization Size ( SMEs, Large Enterprises), by Verticals (BFSI, Media & entertainment, Retail & eCommerce, Healthcare & Life Sciences, ... Read More
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Customer Experience: Removing Friction to Enable the Conversation — Agent and Customer Authentication
... help managers focus on removing the friction that impedes customer conversations."Ensuring that the agent and/or the customer is who they say they are quickly and accurately has the potential to remove seconds off the interaction ... Read More
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Global Artificial Intelligence Call Center Market 2022 by Company, Regions, Type and Application, Forecast to 2028
... market size, segmentation market growth, market share, competitive Landscape, sales analysis, impact of domestic and global market players, value chain optimization, trade regulations, recent developments, opportunities analysis, strategic market growth analysis, product launches, area marketplace ... Read More
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