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CRM & Customer Service Industry Research & Market Reports
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Global Chatbot Market - Strategic Assessment and Forecast 2017-2022
...often draws a parallel to robotic automation as it is cited to save as much as 25–30% on manpower costs over the next decade. It is also considered as a game changer in the labor ... Read More
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Global Smart Voice Assistant Speaker Market - Strategic Assessment and Forecast 2017-2022
...Voice Assistant Speaker Market - Report Insights A smart voice assistant speaker, which is also known as a voice-activated speaker or voice-controlled speaker or VPA-enabled speaker, is a smart device by which a user can ... Read More
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MetLife Reinvents Customer Engagement with conVRse, Its Virtual Reality Customer Service Platform
...reality customer service platform to improve the efficiency of the sales process and create an intuitive customer experience. This document delves into the development process, the challenges MetLife wanted to address through this virtual customer ... Read More
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Global Chatbot Market Insights, Opportunity, Analysis, Market Shares And Forecast 2017 – 2023
...market is primarily driven by the major factors such as increasing social media marketing activities, increasing demand of cloud-based technology, advancements in artificial intelligence technology and application across various end-user industries such as BFSI, retail ... Read More
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Call Centre Systems (UK) - Industry Report
...and BUSINESS SYSTEMS (U.K.) LTD. This report covers activities such as cpci, mpc, london, business telephone systems, pentium and includes a wealth of information on the financial trends over the past four years. Plimsoll Publishing’s ... Read More
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Call Centres (UK) - Industry Report
...CONTACT COMPANY LTD. This report covers activities such as telemarketing, call centre, outsourcing, telesales, inbound and includes a wealth of information on the financial trends over the past four years. Plimsoll Publishing’s latest Call Centres ... Read More
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Call Centres (NORDIC) - Industry Report
...and PROFFCOM AS. This report includes a wealth of information on the financial trends over the past four years. Plimsoll Publishing’s latest Call Centres (NORDIC) analysis is ideal for anyone wanting to: • See the ... Read More
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Call centres (GERMANY) - Industry Report
...mediagroup digital GmbH. This report includes a wealth of information on the financial trends over the past four years. Plimsoll Publishing’s latest Call centres (GERMANY) analysis is ideal for anyone wanting to: • See the ... Read More
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Call Centres (SWEDEN) - Industry Report
...MOBILGIGANTEN AB. This report includes a wealth of information on the financial trends over the past four years. Plimsoll Publishing’s latest Call Centres (SWEDEN) analysis is ideal for anyone wanting to: • See the market ... Read More
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Call Centres (GLOBAL) - Industry Report
...and CCA INTERNATIONAL. This report includes a wealth of information on the financial trends over the past four years. Plimsoll Publishing’s latest Call Centres (GLOBAL) analysis is ideal for anyone wanting to: • See the ... Read More
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Business Applications Markets in China
...economy maintains a high speed growth which has been stimulated by the consecutive increases of industrial output, imports & exports, consumer consumption and capital investment for over two decades. This new study examines China's economic ... Read More
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Telephone Call Centers
...Alorica, Convergys, Sitel, TeleTech, and West (all based in the US), as well as Atento (Brazil), Teleperformance (France), and Transcom Worldwide (Luxembourg). Global call center revenue exceeds $300 billion per year, according to Everest Group. ... Read More
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Customer Relationship Management (CRM) Market Analysis By Deployment, By Enterprise Size, By Application (BFSI, Retail, Healthcare, Telecom & IT, Discrete Manufacturing), By Region, And Segment Forecasts, 2014 - 2025
...market is expected to reach USD 81.9 billion by 2025, according to a new report by Grand View Research, Inc. The ability of CRM suites to carry out business with ease is driving the demand ... Read More
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Call Centres in the UK - Industry Market Research Report
...covers the scope, size, disposition and growth of the industry including the key sensitivities and success factors. Also included are five year industry forecasts, growth rates and an analysis of the industry key players and ... Read More
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CRM Applications Companies in China
...of the manufacturing capabilities and rising consumer consumptions in China have transformed China’s society and economy. China is one of the world’s major producers for industrial and consumer products. Far outpacing other economies in the ... Read More
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Global Beacon Management Software Market 2017-2021
...and social analytics tools. Many companies, such as Simon Property Group, have installed more than 4,000 beacons in over 190 malls and shopping centers worldwide. The deployment of beacons is aimed at welcoming shoppers through ... Read More
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CRM Applications Markets in China
...economy maintains a high speed growth which has been stimulated by the consecutive increases of industrial output, imports & exports, consumer consumption and capital investment for over two decades. This new study examines China's economic ... Read More
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CRM Applications Industry Forecasts - China Focus
...the manufacturing capabilities and rising consumer consumptions in China have transformed China’s society and economy. China is one of the world’s major producers for industrial and consumer products. Far outpacing other economies in the world, ... Read More
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Vendor Comparison in Customer Self-Service Software 2017: MnM DIVE Matrix
...solutions. The top 25 vendors of customer self-service software were analyzed on the basis of their product offering and business strategy. The vendors were shortlisted based on their solution capabilities, technology innovations, industry coverage, viability, ... Read More
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IDC PlanScape: Customer Needs Management
...drive the need for customer needs management," said Jeff Hojlo, program director, Product Innovation Strategies. "This approach enables manufacturers across industry to stay competitive in global and local markets and meet customer needs with products ... Read More
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Asia/Pacific (Excluding Japan) Systems Integration Services Vendor Market Shares, 2016
...of the top 10 SI service providers have faced severe revenue growth pressures. Services providers in the region experienced a decline in traditional application implementation engagements, especially in relation to enterprise resource planning (ERP) and ... Read More
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Global Marketing Automation Software Market Forecast 2017-2025
...demand for digital marketing and adoption of the automation tools are key drivers for the growth of marketing automation software market. MARKET INSIGHTS The marketing automation software market is segmented into deployment model, end-users, verticals, ... Read More
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Global Customer Self-Service (CSS) Software Market Research Report 2017
...major regional market conditions, focusing on the main regions (North America, Europe and Asia-Pacific) and the main countries (United States, Germany, united Kingdom, Japan, South Korea and China). The report firstly introduced the Customer Self-Service ... Read More
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Telephone Call Centers - The 2017 U.S. Market Research Report (Covers 2008-2021)
...key insights, trends and benchmarks you need to create a broad and comprehensive diagnostic and understanding of the industry and your company. This report is utilized for a range of strategic purposes, including benchmarking, due ... Read More
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Telemarketing Bureaus and Other Contact Centers - The 2017 U.S. Market Research Report (Covers 2008-2021)
...and will provide you with the key insights, trends and benchmarks you need to create a broad and comprehensive diagnostic and understanding of the industry and your company. This report is utilized for a range ... Read More
