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CRM & Customer Service Industry Research & Market Reports
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Contact Center Analytics Market by Component (Software and Services), Application (Log Management, Risk and Compliance Management, Real-Time Monitoring and Reporting, Workforce Management, Customer Experience Management) - Global Forecast to 2022
...experience management solutions to gain crucial insights into customer data remains the major driving factor for contact center analytics market” The contact center analytics market size is projected to grow from USD 709.5 million in ... Read More
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CRM System Providers - Industry Market Research Report
...their business processes and make them more efficient. High corporate profit and low interest rates encouraged capital investment by businesses, including items such as customer relationship management (CRM) software, which caused the industry to experience ... Read More
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Robotic Process Automation Market Outlook for Customer Care, 2017
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Business Analytics And Enterprise Software Market Global Report 2017 Including: ERP software, CRM software, Statistical analysis software, SCM software, Collaboration software, Predictive analysis software, Other performance management softwareCovering: I
...Oracle Corporation, QlikTech International AB , SAP AG , SAS Institute, Tableau Software, Tibco Software and others. Over the past five years, cloud software solutions have been gaining acceptance from companies across all industries. Cloud ... Read More
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Software And BPO Services Market Global Report 2017 Including: CRM BPO, Infrastructure Software, HRO BPO, Application Software, Others BPO ServicesCovering: Oracle, IBM, SAP, CapGemini, TCS, CSC, NTT Data, HPE
...region in the software and BPO services market in 2016, accounting for $around 38% market share. This was due to rapid growth in demand for software services from professional services companies such as finance, HR ... Read More
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Worldwide CRM Applications Software Forecast, 2017–2021
...a 10-year period, with a 5-year forecast (2017–2021). "While organizations are moving to go-to-market strategies based on customer experience (CX) strategies, CX does not negate the requirement to evolve the businesses' CRM applications environment," said ... Read More
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Application Development Market Global Report 2017 Including: Application Software, Competitive Intelligence, Customer Relationship management, Predictive Analytics, Fraud detection and Brand ReputationCovering: Epicor software Corp. ,Hewlett Packard , IBM
...Microsoft Corporation , Oracle , QAD Inc. , Salesforce Inc., SAP and others. Many BPO services companies are adopting quality standards such as Information Technology Infrastructure Library (ITIL) and International Organization for Standardization (ISO) 9001 ... Read More
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Software as a Service (SaaS) Market Global Report 2017 Including: Customer relationship management (CRM), enterprise resource planning (ERP), human capital management (HCM), operations and manufacturing, supply chain management, and othersCovering: Salesf
...Processing, Amazon Web Services, Microsoft Corporation, Fujitsu, Oravle Corporation, IBM Corporation, Google Vertical SaaS caters to a specific industry and horizontal SaaS focuses on a particular software category, such as marketing, and sales. SaaS providers ... Read More
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Business Processes Outsourcing Services Market Global Report 2017 Including: CRM BPO, HRO BPO, Finance and Administration, Other BPO ServicesCovering: Xerox, Accenture, Capita, Convergys, Aon Hewitt, IBM, Atento, Capgemini, Genpact, TCS, Absolutdata, Aegi
...EXL Service, HP, Infosys, Opera Solutions, Wipro, and WNS Global Many BPO companies are automating processes through Robotic Process Automation (RPA).RPA automates processes that are repetitive, rule-based and frequent. RPAs are considered to be cost ... Read More
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Enterprise Software Market Global Report 2017 Including: Enterprise Resource Planning, Supply Chain Management, Customer Relationship Management, Communication Software, Digital And Content Creation Software, Office Suites, Project And Portfolio Managemen
...Amazon, Sunguard, Salesforce, Adobe Systems, HP, JBoss (Red Hat), Epicor Major companies across different industries are using data analytics tools. Data analytics are specific to the industry. Custom computer programming companies are offering customized data ... Read More
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United States Contact Center Market by Manufacturers, States, Type and Application, Forecast to 2022
...enterprise from which all customer contacts are managed. The contact center typically includes one or more online call centers but may include other types of customer contact as well, including e-mail newsletters, postal mail catalogs, ... Read More
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Global Chatbot Market - Strategic Assessment and Forecast 2017-2022
...often draws a parallel to robotic automation as it is cited to save as much as 25–30% on manpower costs over the next decade. It is also considered as a game changer in the labor ... Read More
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Global Smart Voice Assistant Speaker Market - Strategic Assessment and Forecast 2017-2022
...Voice Assistant Speaker Market - Report Insights A smart voice assistant speaker, which is also known as a voice-activated speaker or voice-controlled speaker or VPA-enabled speaker, is a smart device by which a user can ... Read More
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MetLife Reinvents Customer Engagement with conVRse, Its Virtual Reality Customer Service Platform
...reality customer service platform to improve the efficiency of the sales process and create an intuitive customer experience. This document delves into the development process, the challenges MetLife wanted to address through this virtual customer ... Read More
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Global Chatbot Market Insights, Opportunity, Analysis, Market Shares And Forecast 2017 – 2023
...market is primarily driven by the major factors such as increasing social media marketing activities, increasing demand of cloud-based technology, advancements in artificial intelligence technology and application across various end-user industries such as BFSI, retail ... Read More
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Call Centre Systems (UK) - Industry Report
...and BUSINESS SYSTEMS (U.K.) LTD. This report covers activities such as cpci, mpc, london, business telephone systems, pentium and includes a wealth of information on the financial trends over the past four years. Plimsoll Publishing’s ... Read More
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Call Centres (UK) - Industry Report
...CONTACT COMPANY LTD. This report covers activities such as telemarketing, call centre, outsourcing, telesales, inbound and includes a wealth of information on the financial trends over the past four years. Plimsoll Publishing’s latest Call Centres ... Read More
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Call Centres (NORDIC) - Industry Report
...and PROFFCOM AS. This report includes a wealth of information on the financial trends over the past four years. Plimsoll Publishing’s latest Call Centres (NORDIC) analysis is ideal for anyone wanting to: • See the ... Read More
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Call centres (GERMANY) - Industry Report
...mediagroup digital GmbH. This report includes a wealth of information on the financial trends over the past four years. Plimsoll Publishing’s latest Call centres (GERMANY) analysis is ideal for anyone wanting to: • See the ... Read More
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Call Centres (SWEDEN) - Industry Report
...MOBILGIGANTEN AB. This report includes a wealth of information on the financial trends over the past four years. Plimsoll Publishing’s latest Call Centres (SWEDEN) analysis is ideal for anyone wanting to: • See the market ... Read More
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Call Centres (GLOBAL) - Industry Report
...and CCA INTERNATIONAL. This report includes a wealth of information on the financial trends over the past four years. Plimsoll Publishing’s latest Call Centres (GLOBAL) analysis is ideal for anyone wanting to: • See the ... Read More
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Business Applications Markets in China
...economy maintains a high speed growth which has been stimulated by the consecutive increases of industrial output, imports & exports, consumer consumption and capital investment for over two decades. This new study examines China's economic ... Read More
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Telephone Call Centers
...Alorica, Convergys, Sitel, TeleTech, and West (all based in the US), as well as Atento (Brazil), Teleperformance (France), and Transcom Worldwide (Luxembourg). Global call center revenue exceeds $300 billion per year, according to Everest Group. ... Read More
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Customer Relationship Management (CRM) Market Analysis By Deployment, By Enterprise Size, By Application (BFSI, Retail, Healthcare, Telecom & IT, Discrete Manufacturing), By Region, And Segment Forecasts, 2014 - 2025
...market is expected to reach USD 81.9 billion by 2025, according to a new report by Grand View Research, Inc. The ability of CRM suites to carry out business with ease is driving the demand ... Read More
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Call Centres in the UK - Industry Market Research Report
...covers the scope, size, disposition and growth of the industry including the key sensitivities and success factors. Also included are five year industry forecasts, growth rates and an analysis of the industry key players and ... Read More
