CRM Market Research Reports & Industry Analysis
CRM Industry Research & Market Reports
-
Press Ganey Forsta Announces the Acquisition of InMoment, Creating a New Powerhouse in the Voice of the Customer and CX Markets
... and "customer experience" markets, this event is of interest to other firms targeting that market as well as the practitioners and buyers of these applications. This IDC Market Note discusses the two firms, their offerings, ... Read More
-
2025 Customer Relations Business Process Management Services Global Market Size & Growth Report with Updated Country Recession Risk Forecasts
... East), 22 subregions, and 195 countries. Figures are from 2013 through 2024, with forecasts for 2025 and the next 5 years. The historical data utilizes in-depth survey results from companies selling customer relations business process ... Read More
-
The 2026-2031 World Outlook for Foot Traffic and Customer Location Intelligence Solutions
... for the country in question (in millions of U.S. dollars), the percent share the country is of the region, and of the globe. These comparative benchmarks allow the reader to quickly gauge a country vis-à-vis ... Read More
-
ServiceNow Knowledge 2025 Highlights for State and Local Governments
... innovations being delivered on the ServiceNow AI Platform and via ServiceNow’s CRM and Core Business Suite offerings, to name just a few.“ServiceNow is positioned to deliver value to its state and local government customers thanks ... Read More
-
Global Saas Customer Relationship Management (CRM) Market 2025-2029
... report on the saas customer relationship management (CRM) market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an ... Read More
-
IDC PlanScape: Digital Business Strategy Services
... strategy services are not just a luxury; they're a necessity for enhancing customer engagement, streamlining operations, and making informed decisions. As organizations grapple with integration challenges, the key lies in assessing digital maturity, defining objectives, ... Read More
-
Talkdesk Reaches Small Businesses with the Launch of Talkdesk Express
... agent assistance, and 24/7 virtual agents. The platform is accessible directly from Talkdesk's website, with a simple setup and usage-based pricing model, including $100 in free credits and 25 free licenses. This strategic move aims ... Read More
-
Global CRM Market 2025-2029
... analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, ... Read More
-
Role of Entitlement Services for eSIMs in Asia/Pacific Telcos
... as crucial enablers orchestrating eSIM life-cycle management, multidevice management, and service management. These services enable seamless connectivity and improved CX for eSIM-based devices," says Swathi Arunaa, senior research analyst on Asia/Pacific telecom practice, IDC Asia/Pacific. Read More
-
Global Cloud Data Warehouse Market 2025-2029
... data warehouse market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an up-to-date analysis regarding the current market ... Read More
-
Global Retail Analytics Market 2025-2029
... provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an up-to-date analysis regarding the current market scenario, the latest ... Read More
-
Global Customer Relationship Management (CRM) in Healthcare Market 2025-2029
... period. The report on the customer relationship management (CRM) in healthcare market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The ... Read More
-
CRM Analytics
... CAGR of 10.0% over the analysis period 2024-2030. Sales & Marketing Analytics, one of the segments analyzed in the report, is expected to record a 10.9% CAGR and reach US$12.8 Billion by the end of ... Read More
-
Customer Communication Management (CCM)
... 2030, growing at a CAGR of 11.5% over the analysis period 2024-2030. Software Suite, one of the segments analyzed in the report, is expected to record a 11.3% CAGR and reach US$2.4 Billion by the ... Read More
-
Telecom Analytics
... CAGR of 14.1% over the analysis period 2024-2030. Solution, one of the segments analyzed in the report, is expected to record a 13.0% CAGR and reach US$19.1 Billion by the end of the analysis period. ... Read More
-
Sales Enablement Platform
... at a CAGR of 20.9% over the analysis period 2024-2030. Platform, one of the segments analyzed in the report, is expected to record a 18.9% CAGR and reach US$7.6 Billion by the end of the ... Read More
-
Sales Intelligence
... CAGR of 11.0% over the analysis period 2024-2030. Software, one of the segments analyzed in the report, is expected to record a 10.2% CAGR and reach US$4.9 Billion by the end of the analysis period. ... Read More
-
Sales Force Automation (SFA)
... 2030, growing at a CAGR of 5.4% over the analysis period 2024-2030. On-Premise, one of the segments analyzed in the report, is expected to record a 3.8% CAGR and reach US$4.5 Billion by the end ... Read More
-
Open Source CRM Software
... 2030, growing at a CAGR of 11.7% over the analysis period 2024-2030. Software, one of the segments analyzed in the report, is expected to record a 9.9% CAGR and reach US$3.2 Billion by the end ... Read More
-
CRM Outsourcing
... CAGR of 4.3% over the analysis period 2024-2030. Retail, one of the segments analyzed in the report, is expected to record a 4.9% CAGR and reach US$5.1 Billion by the end of the analysis period. ... Read More
-
Customer Engagement Solutions
... at a CAGR of 11.7% over the analysis period 2024-2030. Solutions, one of the segments analyzed in the report, is expected to record a 10.5% CAGR and reach US$31.7 Billion by the end of the ... Read More
-
Customer Relationship Management (CRM) Software
... Billion by 2030, growing at a CAGR of 11.8% over the analysis period 2024-2030. SMEs, one of the segments analyzed in the report, is expected to record a 14.6% CAGR and reach US$92.9 Billion by ... Read More
-
Advanced Analytics
... CAGR of 18.2% over the analysis period 2024-2030. Big Data Analytics, one of the segments analyzed in the report, is expected to record a 19.2% CAGR and reach US$89.5 Billion by the end of the ... Read More
-
Digital Business Support Systems
... 2030, growing at a CAGR of 14.7% over the analysis period 2024-2030. Services, one of the segments analyzed in the report, is expected to record a 15.4% CAGR and reach US$13.3 Billion by the end ... Read More
-
Healthcare CRM
... CAGR of 12.5% over the analysis period 2024-2030. Software, one of the segments analyzed in the report, is expected to record a 11.9% CAGR and reach US$27.4 Billion by the end of the analysis period. ... Read More
Research Assistance
