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CRM Industry Research & Market Reports

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IDC MaturityScape: Customer Experience
1/14/2015 | published by: IDC
... in a holistic, organizational customer experience workflow. In this study, we describe the framework and provide guidance for organizations of all sizes interested in advancing along the five maturity stages of the framework to maximize ...  |  read more...
USD 4,500
Worldwide CRM Analytics Applications 2014–2018 Forecast: CRM Analytics Continue to Perform
12/21/2014 | published by: IDC
... for 2014–2018. "Dashboards, analytics, and real-time insight are becoming more common vernacular among business professionals as analysis capabilities appear in their business applications," said Mary Wardley, program VP, CRM and Enterprise Applications. "Being able to ...  |  read more...
USD 4,500
Focus on CRM-Oriented Mobile Applications: Customer Experience Improvement a By-Product of Employee Productivity?
1/4/2015 | published by: IDC
... including purchase plans. This study is based on our Mobile Enterprise Applications Survey conducted in February 2014. "Our study results attest that U.S. companies are deploying mobile enterprise applications for employee productivity and corporate performance ...  |  read more...
USD 4,500
Analysis of the North American Mobile Sales Force Automation (SFA) Market
11/24/2014 | published by: Frost & Sullivan
... processes and analytics on their mobile devices (typically a smartphone or tablet) during 2013. This represented $?? billion in prepackaged software revenues and is expected to grow to $??billion by 2018, with a CAGR of ...  |  read more...
USD 6,000
Global Applicant Tracking Systems Market 2014-2018
12/10/2014 | published by: TechNavio - Infiniti Research Ltd.
... is specifically designed for recruitment tracking purposes. ATS collects resume in a database, and gives recruiters an online view of job seekers after scanning and indexing their resumes. Most organizations use some form of applicant ...  |  read more...
USD 2,500
Japan Enterprise Social Business System 2014–2018 Forecast and 2013 Analysis
11/4/2014 | published by: IDC
... defines the Japan social business–related market as a composite market comprising of collaboration, customer relationship management (CRM), and enterprise relationship management (ERM) markets. "For the growth of the Japan social business–related market, it is important ...  |  read more...
USD 5,000
Convergent Billing Market by Solution (Customer Relationship Management, Settlement and Payment Management, Voucher Management, Mediation), and by Modes (Managed Services, Consulting Services, Training and Education) - Global Forecast to 2019
10/3/2014 | published by: MarketsandMarkets
... telecommunication sector, deployment of innovative services and increasing customer base has created a pressure on existing network charging systems. So a simple communication aggregate platform is not enough, the communication service providers (CSP) has to ...  |  read more...
USD 4,650
Business Analytics & Enterprise Software Publishing in the US - Industry Market Research Report
8/25/2014 | published by: IBISWorld
... five years, as new technologies in business analytics software drive demand. Large and small businesses will look to the industry for software, including customer relationship management and enterprise resource planning applications. Furthermore, large operators will ...  |  read more...
USD 1,020
Targeting Transformational Customer Management Services
8/29/2014 | published by: NelsonHall
... to target service opportunities within the social media services market Financial analysts and investors specializing in the social media services sector. Scope of the Report The report analyzes the global market for transformational CMS services ...  |  read more...
USD 5,000
Customer Experience Management Market (VOC Analytics, Feedback Management, Web Analytics, Text Analytics, Speech Analytics) - Advanced Technologies, Touch Points, Adoption Trends, Market Size & Forecasts (2014 – 2019)
8/7/2014 | published by: MarketsandMarkets
... such a way that it covers various forms of the market which include simple Customer Experience Management (CEM), Customer Relationship Management (CRM), Social Customer Relationship Management (SCRM), Social Customer Experience Management (SCEM), and Telco Customer ...  |  read more...
USD 4,650
The Accanto Systems: customer experience management
9/4/2014 | published by: Analysys Mason
... service providers (CSPs). This profile provides an overview of Accanto’s 'intelligent Customer Experience Management’ (iCEM) solution and its customers, as well as an analysis of its strengths, weaknesses, opportunities and threats in the CEM market.  |  read more...
USD 999
The Customer care systems: worldwide forecast 2014–2018
9/4/2014 | published by: Analysys Mason
... than last year’s forecast because of increased investment in next-generation CRM and self-service systems. This report provides a detailed forecast of spending in the customer care market overall and four sub-segments, service sectors and regions.  |  read more...
USD 7,999
Software Services Research Digest H1 2014
8/8/2014 | published by: The Business Research Company
... such as IT Outsourcing, IT Services, Telecom, BPO, CRM, HRM, SaaS, Software, Cloud, On-shoring, Off-shoring, Export, System Integration, Application Outsourcing, and companies such as SAP, HP, Oracle, Accenture, IBM, TCS, Fujitsu, NTT, Capgemini, CSC, Infosys. ...  |  read more...
USD 1,000
Multichannel Campaign Management Market by Software, by Service (Consulting, Training and Support, System Implementation and Integration), by End Users (Advertisers, Publishers, Enterprise), Vertical and Region - Market Forecasts and Analysis (2014 - 2019
9/29/2014 | published by: MarketsandMarkets
... in data through different communication channels such as mobile, call centers, emails and websites has driven the multichannel campaign management (MCM) market. The rise in customer expectations for real-time view about cross-channel advertisement and one-to-one ...  |  read more...
USD 4,650
Global Customer Management Services Market Forecast 2014-2018
8/18/2014 | published by: NelsonHall
... customer management services industry and identifying vendor suitability for shortlists and RFPs Executives seeking assistance in identifying levels of customer management services vendor presence by geography Vendor marketing, sales and business managers looking to benchmark ...  |  read more...
USD 4,000
Business Applications Markets in China
11/1/2014 | published by: Asia Market Information & Development Company
... economy maintains a high speed growth which has been stimulated by the consecutive increases of industrial output, import & export, consumer consumption and capital investment for over two decades. This new study examines China's economic ...  |  read more...
USD 4,000
Telecom IT Services Market by Solutions(CRM, Mobile Commerce, Enterprise Mobility, Network Management, Supply Chain Management, OSS BSS and Others), & by Deployment - Global Forecast to 2019
8/28/2014 | published by: MarketsandMarkets
... an optimistic market trend. It is one of the most effective and efficient solution to cater the increasing demand for more efficient and optimized business processes, apart from providing various benefits such as increased customer ...  |  read more...
USD 4,650
Worldwide Sales Automation Applications 2013 Vendor Shares
8/31/2014 | published by: IDC
... applications in a mobile, social, and analytics environment will be entirely different in the value they provide to the sales personnel when historical data is also applied to the equation," says Mary Wardley, program VP, ...  |  read more...
USD 3,000
Vendor and Sourcing Management - The Building Blocks of Relationship Management
9/10/2014 | published by: IDC
... relationship. This Insight outlines the governance procedures that need to be realized by the VSMO in order to effectively manage the relationship of vendors. The document describes: What makes projects and services in conjunction with ...  |  read more...
USD 3,000
Call Tracking Software: Companies, Solutions, and Market Outlook 2014 - 2019
6/1/2014 | published by: Mind Commerce Publishing
... performance based advertising and supplying additional analytic information about the calls. It allows firms to track the sources of inbound calls and identify specific channels and thus promotion performance (PPC, social media, SEO, etc.). It ...  |  read more...
USD 2,995
North America Software Channel 2013 Vendor Shares
7/23/2014 | published by: IDC
... 10 vendors in each market and highlights the direct versus indirect revenue profile for the 3 primary and 18 secondary software markets tracked by IDC. "As a result of the long-term dynamics of the software ...  |  read more...
USD 3,500
Skills for Success in Vendor and Sourcing Management
7/24/2014 | published by: IDC
... necessary for a mature vendor and sourcing management strategy. This document: Describes trends in ITO that are changing the types of skills required in IT departments Defines and categorizes the types of VSM capabilities that ...  |  read more...
USD 3,000
Zoho Company Report: Focussing on CRM Activities
3/15/2014 | published by: The Business Research Company
... overview of the Custom Relationship Management (CRM) market, an overview of the business, structure, operations, locations, financial information, R&D, IT structure, products, sales and marketing strategies, people and hiring information, alliances and events. The profile ...  |  read more...
USD 500
Think Big, Start Small, and Scale Fast: GDF SUEZ Energia Italia's Cloud CRM Platform Based on salesforce.com, Delivered by WebResults
3/18/2014 | published by: IDC
... and modernize the company's IT infrastructure and its entire applications portfolio. This report focuses on the innovative approach undertaken by GDF SUEZ Energia Italia for the implementation of the new customer relationship management (CRM) platform, ...  |  read more...
USD 5,250
ZOHO Company Profile, focussing on CRM Activities
3/15/2014 | published by: The Business Research Company
... overview of the Custom Relationship Management (CRM) market, an overview of the business, structure, operations, locations, financial information, R&D, IT structure, products, sales and marketing strategies, people and hiring information, alliances and events. The profile ...  |  read more...
USD 500
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