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CRM Industry Research & Market Reports

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Analysis of the North American Mobile Sales Force Automation (SFA) Market
11/24/2014 | published by: Frost & Sullivan
... processes and analytics on their mobile devices (typically a smartphone or tablet) during 2013. This represented $?? billion in prepackaged software revenues and is expected to grow to $??billion by 2018, with a CAGR of ...  |  read more...
USD 6,000
Japan Enterprise Social Business System 2014–2018 Forecast and 2013 Analysis
11/4/2014 | published by: IDC
... defines the Japan social business–related market as a composite market comprising of collaboration, customer relationship management (CRM), and enterprise relationship management (ERM) markets. "For the growth of the Japan social business–related market, it is important ...  |  read more...
USD 5,000
Convergent Billing Market by Solution (Customer Relationship Management, Settlement and Payment Management, Voucher Management, Mediation), and by Modes (Managed Services, Consulting Services, Training and Education) - Global Forecast to 2019
10/3/2014 | published by: MarketsandMarkets
... telecommunication sector, deployment of innovative services and increasing customer base has created a pressure on existing network charging systems. So a simple communication aggregate platform is not enough, the communication service providers (CSP) has to ...  |  read more...
USD 4,650
Multichannel Campaign Management Market by Software, by Service (Consulting, Training and Support, System Implementation and Integration), by End Users (Advertisers, Publishers, Enterprise), Vertical and Region - Market Forecasts and Analysis (2014 - 2019
9/29/2014 | published by: MarketsandMarkets
... in data through different communication channels such as mobile, call centers, emails and websites has driven the multichannel campaign management (MCM) market. The rise in customer expectations for real-time view about cross-channel advertisement and one-to-one ...  |  read more...
USD 4,650
Business Applications Markets in China
11/1/2014 | published by: Asia Market Information & Development Company
... economy maintains a high speed growth which has been stimulated by the consecutive increases of industrial output, import & export, consumer consumption and capital investment for over two decades. This new study examines China's economic ...  |  read more...
USD 4,000
Business Analytics & Enterprise Software Publishing in the US - Industry Market Research Report
8/25/2014 | published by: IBISWorld
... five years, as new technologies in business analytics software drive demand. Large and small businesses will look to the industry for software, including customer relationship management and enterprise resource planning applications. Furthermore, large operators will ...  |  read more...
USD 1,020
Targeting Transformational Customer Management Services
8/29/2014 | published by: NelsonHall
... to target service opportunities within the social media services market Financial analysts and investors specializing in the social media services sector. Scope of the Report The report analyzes the global market for transformational CMS services ...  |  read more...
USD 5,000
Customer Experience Management Market (VOC Analytics, Feedback Management, Web Analytics, Text Analytics, Speech Analytics) - Advanced Technologies, Touch Points, Adoption Trends, Market Size & Forecasts (2014 – 2019)
8/7/2014 | published by: MarketsandMarkets
... such a way that it covers various forms of the market which include simple Customer Experience Management (CEM), Customer Relationship Management (CRM), Social Customer Relationship Management (SCRM), Social Customer Experience Management (SCEM), and Telco Customer ...  |  read more...
USD 4,650
The Accanto Systems: customer experience management
9/4/2014 | published by: Analysys Mason
... service providers (CSPs). This profile provides an overview of Accanto’s 'intelligent Customer Experience Management’ (iCEM) solution and its customers, as well as an analysis of its strengths, weaknesses, opportunities and threats in the CEM market.  |  read more...
USD 999
The Customer care systems: worldwide forecast 2014–2018
9/4/2014 | published by: Analysys Mason
... than last year’s forecast because of increased investment in next-generation CRM and self-service systems. This report provides a detailed forecast of spending in the customer care market overall and four sub-segments, service sectors and regions.  |  read more...
USD 7,999
North America Software Channel 2013 Vendor Shares
7/23/2014 | published by: IDC
... 10 vendors in each market and highlights the direct versus indirect revenue profile for the 3 primary and 18 secondary software markets tracked by IDC. "As a result of the long-term dynamics of the software ...  |  read more...
USD 3,500
Skills for Success in Vendor and Sourcing Management
7/24/2014 | published by: IDC
... necessary for a mature vendor and sourcing management strategy. This document: Describes trends in ITO that are changing the types of skills required in IT departments Defines and categorizes the types of VSM capabilities that ...  |  read more...
USD 3,000
Software Services Research Digest H1 2014
8/8/2014 | published by: The Business Research Company
... such as IT Outsourcing, IT Services, Telecom, BPO, CRM, HRM, SaaS, Software, Cloud, On-shoring, Off-shoring, Export, System Integration, Application Outsourcing, and companies such as SAP, HP, Oracle, Accenture, IBM, TCS, Fujitsu, NTT, Capgemini, CSC, Infosys. ...  |  read more...
USD 1,000
Global Customer Management Services Market Forecast 2014-2018
8/18/2014 | published by: NelsonHall
... customer management services industry and identifying vendor suitability for shortlists and RFPs Executives seeking assistance in identifying levels of customer management services vendor presence by geography Vendor marketing, sales and business managers looking to benchmark ...  |  read more...
USD 4,000
VoC Within Gold's Gym's CX Strategy: Using Medallia
6/19/2014 | published by: IDC
... of that initiative. Organizations embarking on a CX strategy will find this use case relevant in providing best practices and a template for similar journeys. This document presents the core business issues and the business ...  |  read more...
USD 3,500
Western Europe CRM Applications 2014-2018 Forecast
6/27/2014 | published by: IDC
... (four functional markets), company size (1–99, 100–499, 500–999, 1,000+ full-time employees, government, and education), deployment model (SaaS and on-premises), and country. "The CRM market dynamics have changed. Managing opportunities, ensuring information sharing, adherence to sales ...  |  read more...
USD 4,500
Telecom IT Services Market by Solutions(CRM, Mobile Commerce, Enterprise Mobility, Network Management, Supply Chain Management, OSS BSS and Others), & by Deployment - Global Forecast to 2019
8/28/2014 | published by: MarketsandMarkets
... an optimistic market trend. It is one of the most effective and efficient solution to cater the increasing demand for more efficient and optimized business processes, apart from providing various benefits such as increased customer ...  |  read more...
USD 4,650
Global SaaS-based CRM Software Market : 2014-2018
7/14/2014 | published by: TechNavio - Infiniti Research Ltd.
... LLC, Microsoft Corp., Oracle Corp., Salesforce.com Inc., SugarCRM , IBM Corp., LongJump CRM , NetSuite Inc., SAP AG , ZohoCRM Inc.Commenting on the report, an analyst from TechNavio’s team said: “Sales force automation is a ...  |  read more...
USD 2,500
CRM Applications Markets - China
7/1/2014 | published by: Asia Market Information & Development Company
... new study examines China's economic trends, investment environment, industry development, supply and demand, industry capacity, industry structure, marketing channels and major industry participants. Historical data (2003, 2008 and 2013) and long-term forecasts through 2018 and ...  |  read more...
USD 4,000
Worldwide Sales Automation Applications 2013 Vendor Shares
8/31/2014 | published by: IDC
... applications in a mobile, social, and analytics environment will be entirely different in the value they provide to the sales personnel when historical data is also applied to the equation," says Mary Wardley, program VP, ...  |  read more...
USD 3,000
Vendor and Sourcing Management - The Building Blocks of Relationship Management
9/10/2014 | published by: IDC
... relationship. This Insight outlines the governance procedures that need to be realized by the VSMO in order to effectively manage the relationship of vendors. The document describes: What makes projects and services in conjunction with ...  |  read more...
USD 3,000
Worldwide Marketing Automation 2013 Vendor Shares
7/8/2014 | published by: IDC
... marketing are rapidly maturing," says Gerry Murray, research manager in IDC's CMO Advisory and CRM Applications services. "Today's collections of cloud point solutions will evolve into marketing-as-a-service (MaaS) platforms, which combine agency, integration, and infrastructure ...  |  read more...
USD 3,000
Call Tracking Software: Companies, Solutions, and Market Outlook 2014 - 2019
6/1/2014 | published by: Mind Commerce Publishing
... performance based advertising and supplying additional analytic information about the calls. It allows firms to track the sources of inbound calls and identify specific channels and thus promotion performance (PPC, social media, SEO, etc.). It ...  |  read more...
USD 2,995
Pharmaceutical Sales Management: Sharpening Customer-Centric Strategies to Restore Access and Strengthen Relationships
2/1/2014 | published by: Cutting Edge Information
... part of the past decade. Cutting Edge Information’s latest pharmaceutical sales management report highlights best practices that innovative drug manufacturers have implemented to overcome physician access challenge and increase product uptake. In short, these innovators ...  |  read more...
USD 4,895
Zoho Company Report: Focussing on CRM Activities
3/15/2014 | published by: The Business Research Company
... overview of the Custom Relationship Management (CRM) market, an overview of the business, structure, operations, locations, financial information, R&D, IT structure, products, sales and marketing strategies, people and hiring information, alliances and events. The profile ...  |  read more...
USD 500
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