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CRM Industry Research & Market Reports

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Global Social Customer Relationship Management (CRM) Software Market 2015-2019
2/11/2015 | published by: TechNavio - Infiniti Research Ltd.
... customers. It is a business strategy, supported by technology platform, business processes, and social network, which helps to engage customers in a collaborative manner to provide mutual benefits to both parties. Social CRM has various ...  |  read more...
USD 2,500
2015 Market Research Report on Global Customer Relationship Management (CRM) Sales Automation Software Industry
2/1/2015 | published by: QYResearch Group
... the report introduces Customer Relationship Management (CRM) Sales Automation Software basic information including definition, classification, application, industry chain structure, industry overview, policy analysis, and news analysis, etc For international and China market analysis, the report ...  |  read more...
USD 2,600
CRM Market in China 2015-2019
2/4/2015 | published by: TechNavio - Infiniti Research Ltd.
... create, develop, and enhance customer relationships to maximize customer value, corporate profitability, and ultimately the shareholder's value. CRM software supports organizations to maintain contact details of their existing or prospective customers, including details such as ...  |  read more...
USD 2,500
Freight Transportation Management Market by Solutions (Cost and Warehouse management system, Security & Monitoring system, Mobility solutions, Freight management solutions, Freight information management and 3PL solutions) - Global Forecast to 2019
1/12/2015 | published by: MarketsandMarkets
... a key element in the logistics chain, which joints the separated activities; therefore a good communication between each component of the chain would bring the maximum benefits. The efficient movement of freight is essential to ...  |  read more...
USD 4,650
Global Applicant Tracking Systems Market 2014-2018
12/10/2014 | published by: TechNavio - Infiniti Research Ltd.
... is specifically designed for recruitment tracking purposes. ATS collects resume in a database, and gives recruiters an online view of job seekers after scanning and indexing their resumes. Most organizations use some form of applicant ...  |  read more...
USD 2,500
Worldwide CRM Analytics Applications 2014–2018 Forecast: CRM Analytics Continue to Perform
12/21/2014 | published by: IDC
... for 2014–2018. "Dashboards, analytics, and real-time insight are becoming more common vernacular among business professionals as analysis capabilities appear in their business applications," said Mary Wardley, program VP, CRM and Enterprise Applications. "Being able to ...  |  read more...
USD 4,500
IDC MaturityScape: Customer Experience
1/14/2015 | published by: IDC
... in a holistic, organizational customer experience workflow. In this study, we describe the framework and provide guidance for organizations of all sizes interested in advancing along the five maturity stages of the framework to maximize ...  |  read more...
USD 4,500
Social Customer Relationship Management (CRM) Market by Solution (Social Monitoring, Social Listening, Social Mapping, Social Measurements, Social Engagement, Social Middleware), by Deployment (Hosted, On Premise) – Global Forecasts to 2019
1/16/2015 | published by: MarketsandMarkets
... have made it faster, reachable and have also brought in vital information on business analytics. Enterprises are adopting social CRM as an additional channel in the overall CRM software solutions. Social CRM refers to a ...  |  read more...
USD 4,650
Focus on CRM-Oriented Mobile Applications: Customer Experience Improvement a By-Product of Employee Productivity?
1/4/2015 | published by: IDC
... including purchase plans. This study is based on our Mobile Enterprise Applications Survey conducted in February 2014. "Our study results attest that U.S. companies are deploying mobile enterprise applications for employee productivity and corporate performance ...  |  read more...
USD 4,500
Analysis of the North American Mobile Sales Force Automation (SFA) Market
11/24/2014 | published by: Frost & Sullivan
... processes and analytics on their mobile devices (typically a smartphone or tablet) during 2013. This represented $?? billion in prepackaged software revenues and is expected to grow to $??billion by 2018, with a CAGR of ...  |  read more...
USD 6,000
Convergent Billing Market by Solution (Customer Relationship Management, Settlement and Payment Management, Voucher Management, Mediation), and by Modes (Managed Services, Consulting Services, Training and Education) - Global Forecast to 2019
10/3/2014 | published by: MarketsandMarkets
... telecommunication sector, deployment of innovative services and increasing customer base has created a pressure on existing network charging systems. So a simple communication aggregate platform is not enough, the communication service providers (CSP) has to ...  |  read more...
USD 4,650
The Accanto Systems: customer experience management
9/4/2014 | published by: Analysys Mason
... service providers (CSPs). This profile provides an overview of Accanto’s 'intelligent Customer Experience Management’ (iCEM) solution and its customers, as well as an analysis of its strengths, weaknesses, opportunities and threats in the CEM market.  |  read more...
USD 999
The Customer care systems: worldwide forecast 2014–2018
9/4/2014 | published by: Analysys Mason
... than last year’s forecast because of increased investment in next-generation CRM and self-service systems. This report provides a detailed forecast of spending in the customer care market overall and four sub-segments, service sectors and regions.  |  read more...
USD 7,999
Japan Enterprise Social Business System 2014–2018 Forecast and 2013 Analysis
11/4/2014 | published by: IDC
... defines the Japan social business–related market as a composite market comprising of collaboration, customer relationship management (CRM), and enterprise relationship management (ERM) markets. "For the growth of the Japan social business–related market, it is important ...  |  read more...
USD 5,000
Multichannel Campaign Management Market by Software, by Service (Consulting, Training and Support, System Implementation and Integration), by End Users (Advertisers, Publishers, Enterprise), Vertical and Region - Market Forecasts and Analysis (2014 - 2019
9/29/2014 | published by: MarketsandMarkets
... in data through different communication channels such as mobile, call centers, emails and websites has driven the multichannel campaign management (MCM) market. The rise in customer expectations for real-time view about cross-channel advertisement and one-to-one ...  |  read more...
USD 4,650
Business Applications Markets in China
11/1/2014 | published by: Asia Market Information & Development Company
... economy maintains a high speed growth which has been stimulated by the consecutive increases of industrial output, import & export, consumer consumption and capital investment for over two decades. This new study examines China's economic ...  |  read more...
USD 4,000
Vendor and Sourcing Management - The Building Blocks of Relationship Management
9/10/2014 | published by: IDC
... relationship. This Insight outlines the governance procedures that need to be realized by the VSMO in order to effectively manage the relationship of vendors. The document describes: What makes projects and services in conjunction with ...  |  read more...
USD 3,000
Call Tracking Software: Companies, Solutions, and Market Outlook 2014 - 2019
6/1/2014 | published by: Mind Commerce Publishing
... performance based advertising and supplying additional analytic information about the calls. It allows firms to track the sources of inbound calls and identify specific channels and thus promotion performance (PPC, social media, SEO, etc.). It ...  |  read more...
USD 2,995
Business Analytics & Enterprise Software Publishing in the US - Industry Market Research Report
8/25/2014 | published by: IBISWorld
... five years, as new technologies in business analytics software drive demand. Large and small businesses will look to the industry for software, including customer relationship management and enterprise resource planning applications. Furthermore, large operators will ...  |  read more...
USD 1,020
Targeting Transformational Customer Management Services
8/29/2014 | published by: NelsonHall
... to target service opportunities within the social media services market Financial analysts and investors specializing in the social media services sector. Scope of the Report The report analyzes the global market for transformational CMS services ...  |  read more...
USD 5,000
Customer Experience Management Market (VOC Analytics, Feedback Management, Web Analytics, Text Analytics, Speech Analytics) - Advanced Technologies, Touch Points, Adoption Trends, Market Size & Forecasts (2014 – 2019)
8/7/2014 | published by: MarketsandMarkets
... such a way that it covers various forms of the market which include simple Customer Experience Management (CEM), Customer Relationship Management (CRM), Social Customer Relationship Management (SCRM), Social Customer Experience Management (SCEM), and Telco Customer ...  |  read more...
USD 4,650
ZOHO Company Profile, focussing on CRM Activities
3/15/2014 | published by: The Business Research Company
... overview of the Custom Relationship Management (CRM) market, an overview of the business, structure, operations, locations, financial information, R&D, IT structure, products, sales and marketing strategies, people and hiring information, alliances and events. The profile ...  |  read more...
USD 500
North America Software Channel 2013 Vendor Shares
7/23/2014 | published by: IDC
... 10 vendors in each market and highlights the direct versus indirect revenue profile for the 3 primary and 18 secondary software markets tracked by IDC. "As a result of the long-term dynamics of the software ...  |  read more...
USD 3,500
Skills for Success in Vendor and Sourcing Management
7/24/2014 | published by: IDC
... necessary for a mature vendor and sourcing management strategy. This document: Describes trends in ITO that are changing the types of skills required in IT departments Defines and categorizes the types of VSM capabilities that ...  |  read more...
USD 3,000
Software Services Research Digest H1 2014
8/8/2014 | published by: The Business Research Company
... such as IT Outsourcing, IT Services, Telecom, BPO, CRM, HRM, SaaS, Software, Cloud, On-shoring, Off-shoring, Export, System Integration, Application Outsourcing, and companies such as SAP, HP, Oracle, Accenture, IBM, TCS, Fujitsu, NTT, Capgemini, CSC, Infosys. ...  |  read more...
USD 1,000
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