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CRM Industry Research & Market Reports

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Vendor and Sourcing Management - The Building Blocks of Relationship Management
9/10/2014 | published by: IDC
... relationship. This Insight outlines the governance procedures that need to be realized by the VSMO in order to effectively manage the relationship of vendors. The document describes: What makes projects and services in conjunction with ...  |  read more...
USD 3,000
Targeting Transformational Customer Management Services
8/29/2014 | published by: NelsonHall
... to target service opportunities within the social media services market Financial analysts and investors specializing in the social media services sector. Scope of the Report The report analyzes the global market for transformational CMS services ...  |  read more...
USD 5,000
Customer Experience Management Market (VOC Analytics, Feedback Management, Web Analytics, Text Analytics, Speech Analytics) - Advanced Technologies, Touch Points, Adoption Trends, Market Size & Forecasts (2014 – 2019)
8/7/2014 | published by: MarketsandMarkets
... such a way that it covers various forms of the market which include simple Customer Experience Management (CEM), Customer Relationship Management (CRM), Social Customer Relationship Management (SCRM), Social Customer Experience Management (SCEM), and Telco Customer ...  |  read more...
USD 4,650
The Accanto Systems: customer experience management
9/4/2014 | published by: Analysys Mason
... service providers (CSPs). This profile provides an overview of Accanto’s 'intelligent Customer Experience Management’ (iCEM) solution and its customers, as well as an analysis of its strengths, weaknesses, opportunities and threats in the CEM market.  |  read more...
USD 999
The Customer care systems: worldwide forecast 2014–2018
9/4/2014 | published by: Analysys Mason
... than last year’s forecast because of increased investment in next-generation CRM and self-service systems. This report provides a detailed forecast of spending in the customer care market overall and four sub-segments, service sectors and regions.  |  read more...
USD 7,999
Software Services Research Digest H1 2014
8/8/2014 | published by: The Business Research Company
... such as IT Outsourcing, IT Services, Telecom, BPO, CRM, HRM, SaaS, Software, Cloud, On-shoring, Off-shoring, Export, System Integration, Application Outsourcing, and companies such as SAP, HP, Oracle, Accenture, IBM, TCS, Fujitsu, NTT, Capgemini, CSC, Infosys. ...  |  read more...
USD 1,000
Global Customer Management Services Market Forecast 2014-2018
8/18/2014 | published by: NelsonHall
... customer management services industry and identifying vendor suitability for shortlists and RFPs Executives seeking assistance in identifying levels of customer management services vendor presence by geography Vendor marketing, sales and business managers looking to benchmark ...  |  read more...
USD 4,000
Telecom IT Services Market by Solutions(CRM, Mobile Commerce, Enterprise Mobility, Network Management, Supply Chain Management, OSS BSS and Others), & by Deployment - Global Forecast to 2019
8/28/2014 | published by: MarketsandMarkets
... an optimistic market trend. It is one of the most effective and efficient solution to cater the increasing demand for more efficient and optimized business processes, apart from providing various benefits such as increased customer ...  |  read more...
USD 4,650
Worldwide Sales Automation Applications 2013 Vendor Shares
8/31/2014 | published by: IDC
... applications in a mobile, social, and analytics environment will be entirely different in the value they provide to the sales personnel when historical data is also applied to the equation," says Mary Wardley, program VP, ...  |  read more...
USD 3,000
Call Tracking Software: Companies, Solutions, and Market Outlook 2014 - 2019
6/1/2014 | published by: Mind Commerce Publishing
... performance based advertising and supplying additional analytic information about the calls. It allows firms to track the sources of inbound calls and identify specific channels and thus promotion performance (PPC, social media, SEO, etc.). It ...  |  read more...
USD 2,995
North America Software Channel 2013 Vendor Shares
7/23/2014 | published by: IDC
... 10 vendors in each market and highlights the direct versus indirect revenue profile for the 3 primary and 18 secondary software markets tracked by IDC. "As a result of the long-term dynamics of the software ...  |  read more...
USD 3,500
Skills for Success in Vendor and Sourcing Management
7/24/2014 | published by: IDC
... necessary for a mature vendor and sourcing management strategy. This document: Describes trends in ITO that are changing the types of skills required in IT departments Defines and categorizes the types of VSM capabilities that ...  |  read more...
USD 3,000
VoC Within Gold's Gym's CX Strategy: Using Medallia
6/19/2014 | published by: IDC
... of that initiative. Organizations embarking on a CX strategy will find this use case relevant in providing best practices and a template for similar journeys. This document presents the core business issues and the business ...  |  read more...
USD 3,500
Western Europe CRM Applications 2014-2018 Forecast
6/27/2014 | published by: IDC
... (four functional markets), company size (1–99, 100–499, 500–999, 1,000+ full-time employees, government, and education), deployment model (SaaS and on-premises), and country. "The CRM market dynamics have changed. Managing opportunities, ensuring information sharing, adherence to sales ...  |  read more...
USD 4,500
Global SaaS-based CRM Software Market : 2014-2018
7/14/2014 | published by: TechNavio - Infiniti Research Ltd.
... LLC, Microsoft Corp., Oracle Corp., Salesforce.com Inc., SugarCRM , IBM Corp., LongJump CRM , NetSuite Inc., SAP AG , ZohoCRM Inc.Commenting on the report, an analyst from TechNavio’s team said: “Sales force automation is a ...  |  read more...
USD 2,500
CRM Applications Markets - China
7/1/2014 | published by: Asia Market Information & Development Company
... new study examines China's economic trends, investment environment, industry development, supply and demand, industry capacity, industry structure, marketing channels and major industry participants. Historical data (2003, 2008 and 2013) and long-term forecasts through 2018 and ...  |  read more...
USD 4,000
CRM Market in India 2014
4/28/2014 | published by: Netscribes (India) Pvt. Ltd.
... is starting to become more and more crucial. Irrespective of their size, businesses today are more inclined to adopt a CRM strategy to manage and create relationships with customers in an effective manner. The need ...  |  read more...
USD 950
Worldwide and U.S. Outsourced Customer Care Services 2014–2018 Forecast
5/20/2014 | published by: IDC
... creating changes and driving growth in this market. IDC expects that at a worldwide level, the outsourced customer care services market will grow at a five-year CAGR of 5.9%, reaching $81.3 billion in 2018. "The ...  |  read more...
USD 4,500
U.S. 2014 SMB Mobile Enterprise Application Deployment Survey: The Impact of an Evolving Device Usage Story
5/21/2014 | published by: IDC
... utilized specifically on tablets and smartphones. Applications include basic office productivity (word processing, email, presentation), more advanced general business applications such as customer relationship management (CRM) and enterprise resource planning (ERP), specialized applications such as ...  |  read more...
USD 4,500
Worldwide CRM Applications 2014–2018 Forecast and 2013 Vendor Shares
6/1/2014 | published by: IDC
... market over a 10-year period, with a 5-year forecast (2014–2018) and historical sizings (2009–2013) for license and maintenance by four submarkets: marketing automation, sales automation, customer service, and contact center. "The concept of what is ...  |  read more...
USD 4,500
Using Personalization to Increase Conversion Rates: BrightInfo Private Vendor Watchlist Profile
6/10/2014 | published by: IDC
... competitive edge, customers, and corporate strategy. Detailed subquestions make up each of the five success factors, which are assigned a value from 1 (weak) to 4 (strong). Leveraging IDC's expert understanding of the competitive landscape ...  |  read more...
USD 3,000
Global Customer Relationship Management (CRM) Market 2014-2018
6/13/2014 | published by: TechNavio - Infiniti Research Ltd.
... Corp., Oracle Corp., Microsoft Corp., Salesforce.com Inc., SAP AG, Amdocs Ltd, Aplicor Inc., Aptean, Acidaes Solutions Pvt. Ltd, FrontRange Solutions Inc., Infor Solutions , PK4 Software Technologies Pvt. Ltd, Maximizer Software Inc., NetSuite Inc., Nuance ...  |  read more...
USD 2,500
Worldwide Marketing Automation 2013 Vendor Shares
7/8/2014 | published by: IDC
... marketing are rapidly maturing," says Gerry Murray, research manager in IDC's CMO Advisory and CRM Applications services. "Today's collections of cloud point solutions will evolve into marketing-as-a-service (MaaS) platforms, which combine agency, integration, and infrastructure ...  |  read more...
USD 3,000
Pharmaceutical Sales Management: Sharpening Customer-Centric Strategies to Restore Access and Strengthen Relationships
2/1/2014 | published by: Cutting Edge Information
... part of the past decade. Cutting Edge Information’s latest pharmaceutical sales management report highlights best practices that innovative drug manufacturers have implemented to overcome physician access challenge and increase product uptake. In short, these innovators ...  |  read more...
USD 4,895
Zoho Company Report: Focussing on CRM Activities
3/15/2014 | published by: The Business Research Company
... overview of the Custom Relationship Management (CRM) market, an overview of the business, structure, operations, locations, financial information, R&D, IT structure, products, sales and marketing strategies, people and hiring information, alliances and events. The profile ...  |  read more...
USD 500
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