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CRM: market research reports

Find the information you need on the CRM, customer relationship management industry. Our collection of market research reports provides insights into CRM product and market trends, analyses, opportunities, projections, sales, and marketing strategies. Specifics on market share, segmentation, size, and growth in the US and global markets are also featured.

CRM market research reports and industry analysis

Mastering Before Selling: ec4u's Innovative Approach to CRM in the Cloud 1/9/2013 \| published by: IDC ... ec4u is recognized as a Specialized Applications Partner for Oracle Germany and the participation in the Early Adopter Program for Oracle Fusion CRM is evidence of its leadership in the field of CRM. This study ... \| more... Search inside this report	$3,500.00
Perspective: Health Plan CRM — Driving Consumer Value into the Customer Relationship 1/8/2013 \| published by: IDC ... Insights Perspective discusses the growing importance of CRM for healthcare payers, its expected benefits and potential challenges, and suggested best practices for harnessing CRM capabilities to drive enhanced value for both payers and end consumers. \| more... Search inside this report	$4,500.00
Western Europe CRM Applications 2012–2016 Forecast Update 12/18/2012 \| published by: IDC ... previous forecasts for these markets published in IDC's Western Europe CRM Applications Forecast, 2012–2016 (IDC # LC07U , May 2012). Vendor shares and competitive analysis for 2011 are published in IDC's Western Europe CRM Applications ... \| more... Search inside this report	$2,000.00
Update on the CRM BPO and Contact Center Outsourcing Services Markets in Brazil 12/17/2012 \| published by: Frost & Sullivan ... new and already existing clients. A solid growth is forecasted, and companies will be less concerned about losing control over customer interactions as providers in this market continue to deploy successful implementations, offer advanced services, ... \| more...	$6,000.00
Capillary Technologies Private Vendor Watchlist Profile: Cloud-Based CRM for the Retail Sector 12/10/2012 \| published by: IDC ... success factors: market potential, technology/solution, corporate strategy, force multipliers, and customers. Leveraging IDC's expert understanding of the competitive landscape and future outlook, this document highlights company and market information tailored to the investment professional's needs. \| more... Search inside this report	$3,000.00
Pennywise Solutions Private Vendor Watchlist Profile: Social CRM with SMB Focus 12/7/2012 \| published by: IDC ... success factors: market potential, technology/solution, corporate strategy, force multipliers, and customers. Leveraging IDC's expert understanding of the competitive landscape and future outlook, this document highlights company and market information tailored to the investment professional's needs. \| more... Search inside this report	$3,000.00
BSS Applications Managed Services for Communications Service Providers 12/1/2012 \| published by: Informa Media and Telecom ... at a broad area encompassing billing, mediation, CRM, ordering, self service, revenue assurance, fraud management and partner management. The report evaluates CSP requirements for BSS managed services and provides an analysis of global market drivers ... \| more...	$2,392.00
Perspective: Leveraging Oracle CRM for Consumer Engagement 11/15/2012 \| published by: IDC This IDC Health Insights Perspective illustrates how healthcare organizations (HCOs) can leverage closed-loop marketing strategies and Oracle's Siebel Customer Relationship Management (CRM) to effectively engage consumers and encourage them to change their behavior. \| more... Search inside this report	$1,500.00
Japan ERP, SCM, CRM, and BI Package 2012–2016 Forecast and 2011 Analysis 11/1/2012 \| published by: IDC ... as market forecasts for 2012–2016. The EA and BI package market was predicted to post negative growth due to the impact of the Great Eastern Japan Earthquake in 2011 but it grew steadily on the ... \| more... Search inside this report	$7,500.00
Global Sales and Marketing Analytics Market 2011-2015 10/18/2012 \| published by: Infiniti Research Limited ... of social media platforms. The Global Sales and Analytics market has also been witnessing increasing demand for real-time analytics. However, lack of awareness could pose a challenge to the growth of this market. TechNavio's report, ... \| more... Search inside this report	$1,500.00
Social Analytics Vendor Profile: Salesforce Radian6 9/27/2012 \| published by: MWD Advisors ... conversations across the social web. Alongside the recently acquired Buddy Media, a provider of social media marketing solutions, Radian6 is part of Salesforce's Marketing Cloud, a suite of capabilities designed to help organisations manage all ... \| more... Search inside this report	$200.00
Global SaaS-based CRM Software Market 2011-2015 8/30/2012 \| published by: Infiniti Research Limited ... fast deployment. The Global SaaS-based CRM Software market has also been witnessing increasing demand for marketing automation. However, increasing concern about data security could pose a challenge to the growth of this market. TechNavio's report, ... \| more... Search inside this report	$1,500.00
Business Analytics & Enterprise Software Publishing in the US - Industry Risk Rating Report 8/24/2012 \| published by: IBISWorld ... the business operating environment'. The report looks at the operational risk associated with this industry. Three types of risk are recognized in our analysis. These are: risk arising from within the industry itself (structural risk), ... \| more... Search inside this report	$910.00
Global Telecom CRM Market 2011-2015 8/21/2012 \| published by: Infiniti Research Limited ... better customer management. The Global LBS market has also been witnessing growing demand for customized telecom CRM solutions. However, the high failure rate of the existing telecom CRM solutions could pose a challenge to the ... \| more... Search inside this report	$1,500.00
Social CRM Software Market in North America 2011-2015 8/10/2012 \| published by: Infiniti Research Limited ... need to effectively manage customer experiences. The Social CRM Software market in North America has also been witnessing the emergence of cloud-based applications. However, the complexity involved in effective adoption of the software could pose ... \| more... Search inside this report	$1,500.00
The Possibility of Using Social Media in Customer Relationship Management Solutions for Business to Customer 7/31/2012 \| published by: IDC ... in popularity of mobile devices and adoption of social media over the last few years has led to unprecedented complexity and diversity of connections between enterprises and their customers. As communication between enterprises and customers ... \| more... Search inside this report	$2,000.00
Useful Information for Purchasing Online: Businesses with 100+ Employees 7/25/2012 \| published by: Compass Intelligence ... owners and decision-makers with more than 100 employees use this information for business specific purposes and online purchasing. The data results provided within this article are from Compass Intelligences' April 2012 survey. The results are ... \| more... Search inside this report	$750.00
Useful Information for Purchasing Online: Businesses with less than 100 Employees 7/25/2012 \| published by: Compass Intelligence ... and how business owners and decision-makers with less than 100 employees use this information for business specific purposes and online purchasing. The data results provided within this article are from Compass Intelligences’ April 2012 survey. ... \| more... Search inside this report	$750.00
Kindred Healthcare: Better Content Distribution and Closed-Loop Marketing with Help from Appirio and Salesforce.com 7/5/2012 \| published by: IDC ... (sales) engage with physician and patient clients and prospects. Strategy, challenges, successes, lessons learned, and a glimpse into next steps highlight the significance of how mobile technologies can transform and enrich the complete healthcare sales ... \| more... Search inside this report	$3,500.00
Web Analytics 7/1/2012 \| published by: Global Industry Analysts ... Analytics, Licensed Web Analytics; Web Analytics Service Type - Service Fees, Maintenance Fees, and Others. The report provides separate comprehensive analytics for the US, Canada, Europe, Asia-Pacific and Rest of World. Annual estimates and forecasts ... \| more...	$4,500.00
Western Europe CRM Applications Vendor Shares, 2011 6/27/2012 \| published by: IDC ... marketing, and sales) and reviews the market performance by country and functional market. The study also contains vendor shares for the SaaS segment. Finally, we provide essential guidance on key strategic priorities for CRM vendors. ... \| more... Search inside this report	$3,500.00
Worldwide CRM Applications 2012–2016 Forecast: Moderate But Continued Growth Reflects Organizational Requirements for Differentiation in Customer Engagements 6/26/2012 \| published by: IDC ... (2012–2016) and historical sizing (2007–2011) for license and maintenance by four submarkets: marketing automation, sales automation, customer service, and contact center. "CRM applications are at the center of the evolving customer go-to-market strategies, with the ... \| more... Search inside this report	$4,500.00
Perspective: The Changing Face of Pharma CRM 6/19/2012 \| published by: IDC This IDC Health Insights Perspective evaluates the changing landscape of CRM and SFA in the pharmaceutical industry and discusses manufacturers' needs and challenges and the software applications most broadly utilized. \| more... Search inside this report	$1,500.00
Journal Of Retail Analytics First Quarter 2012 6/1/2012 \| published by: Platt Retail Institute, L.L.C. ... impacts retailers and consumers. In addition, the Journal details developments in the digital communications network field. PRI's offices, projects and extensive contacts in North America and Europe enable the firm to report on cutting-edge global ... \| more...	$95.00
Global Web Analytics Market 2011-2015 6/1/2012 \| published by: Infiniti Research Limited ... digital media in marketing campaigns. The Global Web Analytics market has also been witnessing growing demand of mobile analytics. However, lack of skilled personnel could pose a challenge to the growth of this market. TechNavio's ... \| more... Search inside this report	$1,500.00

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CRM: market research reports

CRM market research reports and industry analysis