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CRM Industry Research & Market Reports

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CRM Applications Markets in China
7/27/2015 | published by: Asia Market Information & Development Company
... economy maintains a high speed growth which has been stimulated by the consecutive increases of industrial output, imports & exports, consumer consumption and capital investment for over two decades. This new study examines China's economic ...  |  read more...
USD 4,000
IDC's 2015 EXPERIENCES Survey: Customer Experience Professionals Are Strategic, Not Just a Buzzword
6/29/2015 | published by: IDC
... reporting structure and authorization levels of customer experience professionals based on IDC's EXPERIENCES Survey that was conducted in February 2015. "Our study results attest that customer experience initiatives are not just the latest buzz word ...  |  read more...
USD 4,500
The Role of Digital Transformation in European Organizations
6/2/2015 | published by: IDC
... in November–December 2014. It found that using digital capabilities is a key priority for evolving organizations, and three-quarters of business consulting projects have strong digital elements. "Digital projects today are typically externally focused, either on ...  |  read more...
USD 1,500
Global CRM Outsourcing Market 2015-2019
6/10/2015 | published by: TechNavio - Infiniti Research Ltd.
... is often cited in defining customer service; however, there are many facets of CRM outsourcing that have evolved with rising customer needs and expectations. With the growing digitization in the CRM industry, service providers are ...  |  read more...
USD 2,500
Saudi Arabia CRM Software Market Forecast and Opportunities, 2020
5/5/2015 | published by: TechSci Research
... manage customer data. To enhance customer experience, enterprises are coming up with solutions such as middleware and management solutions. Organizations are also migrating towards the use of CRM for marketing, and over the next five ...  |  read more...
USD 2,000
Global Sales Acceleration Technology Market 2015-2019
5/20/2015 | published by: TechNavio - Infiniti Research Ltd.
... companies to convert marketing leads in sales. It comes in after effective marketing campaigns, which resulted in the lead generation and eventually help organization to increase the velocity of their sales process. Earlier, SaaS-based CRM ...  |  read more...
USD 2,500
Sales Performance Management Market by Solution (Incentive Compensation Management, Territory Management, Sales Planning and Monitoring, Sales Analytics), by Services (Consulting, Implementation, Training and Support, Managed) - Global Forecast to 2020
5/27/2015 | published by: MarketsandMarkets
... across organizations are significantly transforming the operational patterns for organizations worldwide. This has invariably led to the obligatory need to drive sales so as to derive more revenues for the company through enhanced customer engagement. ...  |  read more...
USD 4,650
North America Predictive Analytics Market by Application (Customer Analytics, Marketing Analytics, Operation & Workforce Management), by Vertical (BFSI, Consumer Goods & Retail, Telecommunication & IT, Healthcare) - Analysis & Forecast to 2019
5/22/2015 | published by: MicroMarketMonitor
... with the help of data mining, regression, clustering, and others. The North American market holds up the maximum share in the global predictive analytics market. The technological advancements and massive amount of data deluge faced ...  |  read more...
USD 2,650
Creating Value in the Evolving CCM Landscape
6/1/2015 | published by: IDC
... with "smart customer engagement." Creating future value in the customer communication management space means an expansion of vision, a blending of things that have heretofore been separate, a revised view of how we fit into ...  |  read more...
USD 500
CRM Analytics Market by Type (Sales Analytics, Customer Analytics, Contact Center Analytics, Marketing Analytics, Web & Social Media Analytics) - Global Forecast to 2019
4/6/2015 | published by: MarketsandMarkets
... a broad spectrum of verticals mentioned in the report such as Banking, Financial Services, and Insurance (BFSI), retail & wholesale, telecommunication & IT, healthcare & life sciences, manufacturing, energy & utilities, media & entertainment, and ...  |  read more...
USD 4,650
The 2016 Report on Customer Relationship Management (CRM) Support and Services: World Market Segmentation by City
4/30/2015 | published by: Icon Group International, Inc.
... markets. With the advent of a “borderless world”, cities become a more important criteria in prioritizing markets, as opposed to regions, continents, or countries. This report covers the top 2000 cities in over 200 countries. ...  |  read more...
USD 995
Customer Relationship Management (CRM) Software (On-Premise, SaaS, Sales Force Automation, etc.)
4/1/2015 | published by: Global Industry Analysts
... CRM. The Global market is further analyzed by the following Functional Areas: Sales Force Automation, Customer Support, Marketing Automation, and e-commerce. The report provides separate comprehensive analytics for the US, Canada, Japan, Europe, Asia-Pacific, Latin ...  |  read more...
USD 4,950
Cloud Applications Market by Type (Analytics, CRM, Finance and Accounting, Content management, Collaboration, eCommerce, HCM, ERP, PPM, Procurement and Distribution, Legal and Risk Management, Other Applications) – Global Forecast to 2019
2/13/2015 | published by: MarketsandMarkets
... are widely been adopted by businesses across a broad spectrum of verticals mentioned in the report such as Banking, Financial Services, and Insurance (BFSI), education, retail, telecommunication & IT, healthcare & life sciences, government, discrete ...  |  read more...
USD 4,650
Middle East Cloud Applications Market by Type (CRM, HCM, SCM, ERP, BI, Content Management and Collaboration, ecommerce), by Country (United Arab Emirates (UAE), Kingdom of Saudi Arabia (KSA), Qatar) - Forecast and Analysis to 2020
4/30/2015 | published by: MarketsandMarkets
... 2020 The cloud applications are widely been adopted by businesses across a broad spectrum of verticals in Middle East mentioned in the report such as Banking, Financial Services, and Insurance (BFSI), retail and wholesale, telecommunication ...  |  read more...
USD 4,650
Digital Marketing Software Market by Software (CRM, E-mail, Ecommerce, Marketing Automation, Web Analytics, Web Content Management & Social CRM), by Deployment (On-Premise, Cloud), by Verticals (BFSI, Retail, Manufacturing, & others) - Global Forecast to
3/13/2015 | published by: MarketsandMarkets
... 2019 The Digital Marketing software (DMS) market is fast gaining traction primarily due to the increase in adoption of digital media and emergence of SaaS-based solutions in the market. Digital marketing is a strategy to ...  |  read more...
USD 4,650
Master Data Management Market by Application (Customer Data, Product Data, Supplier Data, Site, Others), by Service Type (Consulting, Implementation, Training & Support), by Deployment, by User Type, by Industry, by Region - Global Forecast to 2020
4/21/2015 | published by: MarketsandMarkets
... to 2020 The widespread technological advancements in businesses are significantly transforming the workflow patterns and operational areas for organizations worldwide. This has invariably led to the generation of voluminous amount of data diversely scattered all ...  |  read more...
USD 4,650
Voice and Speech Recognition - Consumer, Call Center, Healthcare, Enterprise, Finance, Retail, Government, Law Enforcement, and Defense Applications: Market Analysis and Forecasts
4/1/2015 | published by: Tractica
... a microcosm of the entire biometrics market: mature technology that is finally finding a market, with abundant opportunity over the next 10 years. Speaking is a natural activity and speaker recognition software takes advantage of ...  |  read more...
USD 3,500
Machine Learning Meets Marketing
4/1/2015 | published by: Frost & Sullivan
... analytics (BDA) market. Stratecast|Frost & Sullivan has identified more than vendors who supply solutions in this category.1 Competition will require each of them to develop or partner to deliver machine learning (ML) capabilities for lead ...  |  read more...
USD 5,000
Oil and Gas Cloud Applications Market by Type (Data Analytics, CRM, ECM, Collaboration, HCM, ERP, Project Management, SCM, GRC, Core Industry Applications) - Worldwide Forecast and Analysis (2014 - 2019)
4/7/2015 | published by: MarketsandMarkets
... oil and gas business organizations whether SMBs or large enterprises are looking for state-of-the-art IT solutions which can provide benefits to get the real time access of the enormous volume and high velocity of process-oriented ...  |  read more...
USD 4,650
The Changing Landscape for Customer Support and CRM
4/8/2015 | published by: Frost & Sullivan
... the technologies they own, use, and access, there also have been critical changes to the customer support landscape. Meanwhile, today’s customers are more anxious and demanding of companies when their applications, products, and tools do ...  |  read more...
USD 1,500
The 2016 Report on Customer Relationship Management (CRM) Software: World Market Segmentation by City
4/30/2015 | published by: Icon Group International, Inc.
... the advent of a “borderless world”, cities become a more important criteria in prioritizing markets, as opposed to regions, continents, or countries. This report covers the top 2000 cities in over 200 countries. It does ...  |  read more...
USD 995
The 2016-2021 World Outlook for Telecom CRM, E-Commerce, and Analytics
4/6/2015 | published by: Icon Group International, Inc.
... given for the latent demand, or potential industry earnings (P.I.E.), for the country in question (in millions of U.S. dollars), the percent share the country is of the region and of the globe. These comparative ...  |  read more...
USD 995
Cloud Computing Services (SaaS, ERP, CRM, PaaS, etc.)
4/1/2015 | published by: Global Industry Analysts
... & Others), Infrastructure-as-a-Service (IaaS) (Compute, & Others), Business Process-as-a-Service (BPaaS) (HR, E-commerce Enablement, Cloud Payments, & Others), Management & Security Services (Storage Management, & Others), and Advertising. The report provides separate comprehensive analytics for the ...  |  read more...
USD 4,950
CRM System Providers in the US - Industry Market Research Report
2/10/2015 | published by: IBISWorld
... new capital, and investing in in-service systems such as CRM service providers, leading to steady revenue increases for industry operators. Moreover, the industry is projected to continue expanding over the next five years. As the ...  |  read more...
USD 1,020
Asian Healthcare Workflow Systems Market by Type (Fraud Detection, Pharmacy Audit & Analysis, Claim Management System, Customer Relationship Management), by End-User - Forecast to 2019
4/2/2015 | published by: MicroMarketMonitor
... at a CAGR of 6.1% from 2014 to 2019. A number of factors such as reduction in installation cost of IT, increased quality of care and clinical outcomes, and reduction in the errors are driving ...  |  read more...
USD 2,650
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