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CRM: market research reports

Find the information you need on the CRM, customer relationship management industry. Our collection of market research reports provides insights into CRM product and market trends, analyses, opportunities, projections, sales, and marketing strategies. Specifics on market share, segmentation, size, and growth in the US and global markets are also featured.
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CRM market research reports and industry analysis

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Think Big, Start Small, and Scale Fast: GDF SUEZ Energia Italia's Cloud CRM Platform Based on, Delivered by WebResults
3/18/2014 | published by: IDC
... and modernize the company's IT infrastructure and its entire applications portfolio. This report focuses on the innovative approach undertaken by GDF SUEZ Energia Italia for the implementation of the new customer relationship management (CRM) platform, ...  |  read more...
ZOHO Company Profile, focussing on CRM Activities
3/15/2014 | published by: The Business Research Company
... overview of the Custom Relationship Management (CRM) market, an overview of the business, structure, operations, locations, financial information, R&D, IT structure, products, sales and marketing strategies, people and hiring information, alliances and events. The profile ...  |  read more...
Western Europe Vertical Markets IT Solutions Investment Plans, 2014: Unified Communications and Business Intelligence/Analytics Driving New Solutions Demand — An IDC Survey
3/6/2014 | published by: IDC
... 2014, covering storage, ERP, CRM, document life-cycle, unified communications, and BI/analytics solutions. It draws on the results of the IDC European Vertical Market Survey , carried out between August and October 2013 in the top ...  |  read more...
Consumer Marketing 2014-2015
3/1/2014 | published by: Richard K. Miller & Associates
... 2014-2015 categorizes consumer marketing tactics into 52 topics, each presented in a separate chapter. Current market research and statistics, an analysis of effectiveness, surveys of marketers and consumers, and discussions of trends are presented for ...  |  read more...
Customer Experience Analytics: Taking a Closer Look
2/26/2014 | published by: Frost & Sullivan
... The report also acknowledges and discusses the structural and cultural obstacles that organizations can encounter, whether they approach CEA from a top-down, corporate standpoint or allow bottom-up, silo-specific implementations of analytic tools in customer-facing departments.  |  read more...
Global Customer Management Services Market Forecast: 2013-2017
2/3/2014 | published by: NelsonHall
... customer management services industry and identifying vendor suitability for shortlists and RFPs Executives seeking assistance in identifying levels of customer management services vendor presence by geography Vendor marketing, sales and business managers looking to benchmark ...  |  read more...
Pharmaceutical Sales Management: Sharpening Customer-Centric Strategies to Restore Access and Strengthen Relationships
2/1/2014 | published by: Cutting Edge Information
... part of the past decade. Cutting Edge Information’s latest pharmaceutical sales management report highlights best practices that innovative drug manufacturers have implemented to overcome physician access challenge and increase product uptake. In short, these innovators ...  |  read more...
Business-to-business Marketing 2014-2015
2/1/2014 | published by: Richard K. Miller & Associates
... B2B media advertising, B2B e-commerce, behavioral marketing, business directories and databases, content marketing, creating customer awareness, customer relationship management, direct marketing, distribution channels, email marketing, engagement, event marketing, integrated marketing communications, lead generation, lead management, ...  |  read more...
Business Analytics & Enterprise Software Publishing in the US - Industry Risk Rating Report
1/27/2014 | published by: IBISWorld
... Analytics & Enterprise Software Publishing in the US industry. Industry Risk is assumed to be 'the difficulty, or otherwise, of the business operating environment'. The report looks at the operational risk associated with this industry. ...  |  read more...
Big Data in Telecom in Europe, 2013: Enhancing Analytical Maturity with New Technologies
1/12/2014 | published by: IDC
... customer information from call detail records (CDRs). To what extent is this maturity in business analytics extending to the new technologies and practices of Big Data? This study answers this question based on the results ...  |  read more...
Worldwide SaaS CRM Applications 2013–2017 Forecast and 2012 Vendor Shares
1/2/2014 | published by: IDC
... forecast for the 2013–2017 time period. Market trends are provided, along with the future market outlook and guidance to CRM software vendors. "Organizations are tired of engaging in the SaaS versus on-premise discussion. Functionality, license ...  |  read more...
Netnography Trends
1/1/2014 | published by: Global Industry Analysts
... enabling companies to use and analyze the same for formulating new policies and strategies for product improvements or promotions. The report envisages that netnography provides companies with wholesome market analytical data, cultural and communicative understanding ...  |  read more...
Worldwide CRM Analytics Applications 2013–2017 Forecast and 2012 Vendor Shares
12/22/2013 | published by: IDC
... market for 2013–2017. "The term CRM analytics applications may be the industry term to reference the functionality, but end users now experience the capabilities more broadly in the context of work as analytics capabilities are ...  |  read more...
Managed Services Customer Satisfaction Keeps on Rising
12/15/2013 | published by: IDC
... Asia/Pacific (excluding Japan) or APEJ region. The level of customer services has also risen over the past few years, which bodes well for service providers that are looking to expand their business in the region.  |  read more...
The Role of Point of Sales Systems in Customer-Centric Omnichannel Retail
12/9/2013 | published by: IDC
... integration into enterprise capabilities including customer relationship as well as order and inventory management. This IDC Retail Insights report provides an in-depth analysis of the drivers and effects of omnichannel customer shopping patterns on retail ...  |  read more...
Business Analytics & Enterprise Software Publishing in the US - Industry Market Research Report
11/29/2013 | published by: IBISWorld
... demand. Large and small businesses will look to the industry for software, including customer relationship management and enterprise resource planning applications. Additionally, large firms will acquire smaller competitors to expand their portfolios, and as a ...  |  read more...
Analyzing Customers' Social Voices
11/18/2013 | published by: Frost & Sullivan
... partners, competitors, and employees, and it helps deepen customer and staff relationships. Social media analytics has emerged as a powerful tool to measure social-site traffic, but more importantly to obtain meaningful, actionable, and timely insights.  |  read more...
Assessment of Emerging IT Services and Software Markets in Sub-Saharan Africa (Excluding South Africa)
11/12/2013 | published by: IDC
... dominant ICT market on the continent, it is excluded in order to focus on the emerging economies in the region. While the analysis includes a general market assessment and refers to several African countries, it ...  |  read more...
Customer Care Systems: Worldwide Forecast 2013–2017
10/23/2013 | published by: Analysys Mason
... market, driven by communications service providers' need to increase ARPU and decrease churn. This report provides a 5-year forecast for the customer care systems market and its four sub-segments by telecoms service and geographical region.  |  read more...
KANA: A Digital-First Road Map for Public Sector CRM
10/10/2013 | published by: IDC
... customer experience. Only three years after KANA's acquisition of LAGAN, public sector customers are already experiencing the benefits of product integration, as the latest LAGAN product releases have included richer knowledge management capabilities, such as ...  |  read more...
Customer Relationship Management (CRM) Software
10/1/2013 | published by: Global Industry Analysts
... analyzed by the following Functional Areas: Sales Force Automation, Customer Support, Marketing Automation, and e-commerce. The report provides separate comprehensive analytics for the US, Canada, Japan, Europe, Asia-Pacific, Latin America, and Rest of World. Annual ...  |  read more...
Integrating Social Media into CRM
10/1/2013 | published by: Frost & Sullivan
... it allows customers to expand their social networks beyond their immediate circles of family, friends, colleagues, neighbors, and acquaintances. Companies must then apply tools like social network analysis and social influence scoring to measure and ...  |  read more...
Digital Media - Social Enterprise Business Models and Customer Relationships
9/17/2013 | published by: Paul Budde Communication Pty Ltd
... at commercial benefits in particular those generated via mobile devices and within social networks. Another meaning for this term is to describe the use of commercial business models to achieve outcomes for philanthropic activities not-for-profit ...  |  read more...
CRM System Providers in the US - Industry Market Research Report
8/13/2013 | published by: IBISWorld
... years, as corporate profit improves and companies adapt cloud computing technologies. Profit will remain steady as the increased costs for on-demand CRM services outweigh the strong profit margins of on-premise services. This industry develops software ...  |  read more...
Global Telecom CRM Market 2012-2016
8/9/2013 | published by: Infiniti Research Limited - TechNavio
... to this market growth is the increasing demand from small and medium-sized enterprises in the Telecom sector. The Global Telecom CRM market has also been witnessing an increasing demand for customized telecom CRM solutions. However, ...  |  read more...
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