Find the information you need on the CRM, customer relationship management industry. Our collection of market research reports provides insights into CRM product and market trends, analyses, opportunities, projections, sales, and marketing strategies. Specifics on market share, segmentation, size, and growth in the US and global markets are also featured.
All reports in CRM
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Methods and Practices: Getting the Right Customer Analytics
4/1/2012 | published by: IDC
... stage evaluating how, when, where, and whether to deploy analytics. They are asking whether it makes sense to invest in the technology to support analytics or whether the business can get what it needs from ...
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$4,500.00
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Western European Vertical Markets, CRM Applications Spending Forecast, 2010–2015
3/29/2012 | published by: IDC
... Western European countries: France, Germany, Italy, Spain, and the U.K. The study covers the following 11 vertical markets: discrete manufacturing, process manufacturing, retail/wholesale, financial services, business services, transport, communications, utilities, government and education, healthcare, and ...
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$10,400.00
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Methods and Practices: Getting the Right Customer Analytics
3/29/2012 | published by: IDC
... stage evaluating how, when, where, and whether to deploy analytics. They are asking whether it makes sense to invest in the technology to support analytics or whether the business can get what it needs from ...
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$4,500.00
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GDC 2012: The Evolving Development Tool Ecosystem and the Rise of Big Data Customer Analytics
3/28/2012 | published by: IDC
... postlaunch to "freemium" titles in particular. Many of the examples offered in this study were culled from meetings and presentations at Game Developers Conference 2012, which took place in San Francisco, California, in early March. ...
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$3,000.00
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Business Analytics & Enterprise Software Publishing in the US - Industry Market Research Report
3/15/2012 | published by: IBISWorld
... small businesses alike will look to the industry for software like CRM and POS applications. Nevertheless, the rise of cloud computing and an increasingly saturated market may threaten profitability. Companies in this industry develop and ...
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$910.00
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Global SaaS-based Customer Relationship Management Software Market 2011-2014
2/16/2012 | published by: Infiniti Research Limited
... of many organizations on customer centricity and customer experience management. The Global SaaS-based CRM Software market has also been witnessing varied adoption of SaaS in CRM market sub-segments. However, concern about data security and critical ...
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$1,500.00
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Healarium Private Vendor Watchlist Profile: A CRM-Like Health and Wellness Management System
2/15/2012 | published by: IDC
... success factors: market potential, technology/solution, corporate strategy, force multipliers, and customers. Leveraging IDC's expert understanding of the competitive landscape and future outlook, this document highlights company and market information tailored to the investment professional's needs.
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$3,000.00
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Global Customer Relationship Management Software Market 2011-2014
2/13/2012 | published by: Infiniti Research Limited
... of CRM software in small and medium-sized businesses. The Global CRM Software market has also been witnessing the development of new CRM mobile applications for the growing mobile market. However, complexity involved in tools and ...
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$1,500.00
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IT Solutions — A Look at 2012 Priorities and Investment Plans Among Western European Vertical Markets: An IDC Survey
2/1/2012 | published by: IDC
... with more than 20 employees, this study focuses on vertical markets' current and future IT solutions' adoption, with a specific focus on ERP, CRM, unified communications, BI and analytics, content management, and storage technologies. Results ...
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$7,200.00
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IT Solutions in Western European SMBs — Adoption and Investment Plans for 2012: An IDC Survey
2/1/2012 | published by: IDC
... SMBs with 20-499 employees. The focus of this study is on SMBs' adoption and plans for adoption by company size, country, and vertical market of different horizontal IT solutions including storage solutions, enterprise resource planning ...
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$7,200.00
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Business Analytics & Enterprise Software Publishing in the US - Industry Risk Rating Report
1/22/2012 | published by: IBISWorld
... the business operating environment'. The report looks at the operational risk associated with this industry. Three types of risk are recognized in our analysis. These are: risk arising from within the industry itself (structural risk), ...
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$910.00
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LogNet Systems Private Vendor Watchlist Profile: Multiple-Play Customer Care and Billing Solution
1/10/2012 | published by: IDC
... success factors: market potential, technology/solution, corporate strategy, force multipliers, and customers. Leveraging IDC's expert understanding of the competitive landscape and future outlook, this document highlights company and market information tailored to the investment professional's needs.
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$3,000.00
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Cerulli Edge - U.S. Edition Topic: Marketing (Jan 2012)
1/5/2012 | published by: Cerulli Associates
... marketing performance measurement, and tablet computers. The Quantitative Insights section provides additional observations on marketing challenges facing asset managers today and includes data on branding, wholesaler preferences, website tools, and customer relationship management (CRM) systems.
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$2,500.00
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Worldwide SaaS CRM Applications 2011-2015 Forecast and 2010 Vendor Shares
12/25/2011 | published by: IDC
... with the future market outlook and guidance to CRM software vendors. "SaaS as a delivery model and SaaS-based CRM products have become significant contributors to the applications market. Where product parity exists, customers are choosing ...
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$4,500.00
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Worldwide Web Analytics Applications 2011–2015 Forecast and 2010 Vendor Shares
12/14/2011 | published by: IDC
... and guidance to CRM software vendors, are provided. "Web analytics are on the cusp of an evolution in the face of the demand to glean more from digital relationships. Web 'site' analytics report on what ...
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$4,500.00
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Western Europe CRM Applications 2011-2015 Forecast Update
12/10/2011 | published by: IDC
... and each of its constituent submarkets: sales, marketing, customer service, and contact center applications. It updates the previous forecasts for these markets published in IDC's Western Europe CRM Applications Forecast, 2011-2015 (IDC #LC08T, June 2011).
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$2,000.00
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Cloud Strategies in Practice: Bayer HealthCare Pharmaceuticals Revitalizes Organization with Cloud CRM
11/30/2011 | published by: IDC
This IDC Buyer Case Study outlines the decisions related to and results of Bayer HealthCare Pharmaceuticals' move from an in-house installation of Siebel 8 to Oracle's CRM On Demand SaaS solution.
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$3,500.00
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Business Intelligence Market India 2011
11/29/2011 | published by: Netscribes (India) Pvt. Ltd.
... base tremendously in India. This increase in customer base and an urgency to cater to the massive amount of data is stimulating the need for business intelligence and analytical tools market in India. Currently, the ...
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$795.00
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Business Analytics & Enterprise Software Publishing in the US - Industry Market Research Report
11/28/2011 | published by: IBISWorld
... small businesses alike will look to the industry for software like CRM and POS applications. Nevertheless, the rise of cloud computing and an increasingly saturated market may threaten profitability. Companies in this industry develop and ...
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$910.00
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Traversing the Butterfly: Pathways to Absorbing Analytics Within an Organization
11/21/2011 | published by: IDC
... shown in the form of farfalle, Italian-style butterfly pasta. As such, it highlights areas that organizations should consider. At the same time, this suggests opportunities for providing services to enable organizations to be successful with ...
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$500.00
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Caesars Entertainment: CRM Cloud Case Study
11/21/2011 | published by: IDC
... salesforce.com CRM within the VIP Marketing Group of Caesars Entertainment. It focuses on the initial business requirements of the original implementation in addition to the subsequent expansion and use of salesforce.com within the Caesars organization.
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$3,500.00
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Japan ERP, SCM, CRM, and BI Package 2011-2015 Forecast and 2010 Analysis
11/10/2011 | published by: IDC
... forecasts from 2011 to 2015. Due to the Great Eastern Japan Earthquake, IDC forecasts that many EA and BI projects scheduled for 2011 will be postponed to 2012 and beyond. Market forecasts for 2011-2015 have ...
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$7,500.00
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IDC Worldwide Small and Medium-Sized Business Market Update: July-September 2011
11/8/2011 | published by: IDC
... promotional programs: Canon India Offers New SMB Printing Solutions Dell Unveils New Vostro Laptop for Small Businesses HP and Intel Launch Promotional Campaign for Indian SMBs IBM Unveils New Cloud Solutions and $1 Billion in ...
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$500.00
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Message from Large Enterprises and Start-Ups to Providers: Helping Customers in a "Cloudy" World Will Require a Long-Term Strategy, Making Fundamental Changes, and Building an Adaptive Business Model
11/7/2011 | published by: IDC
... long-term strategy (e.g., five years) for their outsourcing business, that can enable changes in business requirements more quickly, and that can ensure service delivery involving consistency across all global locations including SLAs through the entire ...
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$1,500.00
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Technology Selection: An IDC Government Insights Study - CRM Trends in Western Europe's Government Sector
11/2/2011 | published by: IDC
... the ability to capture real-time data to help improve efficiencies and reduce costs will become increasingly clear. There is increasing interest in cloud-based CRM software solutions and vendors are ramping up their functionality in order ...
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$4,500.00
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