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CRM: market research reports

Find the information you need on the CRM, customer relationship management industry. Our collection of market research reports provides insights into CRM product and market trends, analyses, opportunities, projections, sales, and marketing strategies. Specifics on market share, segmentation, size, and growth in the US and global markets are also featured.

CRM market research reports and industry analysis

Social Analytics Market Overview: How To Measure, Manage And Monetize Social Media 6/18/2013 \| published by: Uniqloud Limited ... means for businesses to measure, manage and monetize these powerful channels. This market overview gives a comprehensive overview of Social Media structures, marketing sizing, analytics and CRM approaches, key tool vendors and case studies. Companies ... \| read more...	$295.00
Western Europe CRM Applications 2013–2017 Forecast 6/3/2013 \| published by: IDC ... company size (1–99 FTEs, 100–499 FTEs, 500–999 FTEs, and 1,000 FTEs or more, government, and education), deployment model (SaaS and on premises), and Western European country. "The Western European CRM applications market reached a total ... \| read more...	$4,500.00
Customer Relationship Management (CRM) Market & Social CRM (Social Monitoring; Social Listening; Social Mapping; Social Measurements; Social Engagement; Social Middleware) – Global Advancements, Forecasts & Analysis (2013 – 2018) 6/3/2013 \| published by: MarketsandMarkets ... CRM as an additional channel in the overall CRM software solutions. Social CRM refers to a social layer on top of tradition CRM software solutions; these solutions provide enterprises with several advantages including increased transparency, ... \| read more...	$4,650.00
Worldwide CRM Applications 2013–2017 Forecast and 2012 Vendor Shares: A Stable Market in a Period of Renewal 6/2/2013 \| published by: IDC ... (2013–2017) and historical sizings (2008–2012) for license and maintenance by four submarkets: marketing automation, sales automation, customer service, and contact center. "The CRM applications market is enjoying a renovation through the addition of exciting technologies ... \| read more...	$4,900.00
Worldwide and U.S. Outsourced Customer Care Services 2013–2017 Forecast 5/27/2013 \| published by: IDC ... expects that at a worldwide level, the outsourced customer care services market will grow at a five-year CAGR of 5.8%, reaching $76.8 billion in 2017. "IDC observes that the worldwide outsourced customer care services market ... \| read more...	$4,500.00
CRM Market in India 2013 5/23/2013 \| published by: Netscribes (India) Pvt. Ltd. ... focused on marketing & campaign management. CRM market is witnessing a steady growth with an increasing trend of expenditure on CRM across the world. In India, on-premise solutions have higher traction than cloud solutions unlike ... \| read more...	$850.00
Global Collaboration Services Market 2012-2016 5/17/2013 \| published by: Infiniti Research Limited ... share information/data among organizations. The market has also been witnessing an increase in the popularity of internet social media. However, uncertainty over investment returns could pose a challenge to the growth of this market. TechNavio's ... \| read more...	$2,000.00
Customer Relationship Management (CRM) Software Market in China 2012-2016 4/30/2013 \| published by: Infiniti Research Limited ... of the key factors contributing to this market growth is the high demand for Software-as-a-Service (SaaS)-based CRM Software. The CRM Software market in China has also been witnessing the need for CRM software in lower ... \| read more...	$2,000.00
Mobile Sales Force Automation (SFA) Markets 4/25/2013 \| published by: Frost & Sullivan ... customer engagement opportunities and improving employee productivity. Growth is being driven by clear ROI benefits, sophisticated mobile device technology, and sales and marketing executives in search of competitive differentiation. Metrics include user and revenue forecasts, ... \| read more...	$6,000.00
Business Analytics & Enterprise Software Publishing in the US - Industry Risk Rating Report 4/24/2013 \| published by: IBISWorld ... 'the difficulty, or otherwise, of the business operating environment'. The report looks at the operational risk associated with this industry. Three types of risk are recognized in our analysis. These are: risk arising from within ... \| read more...	$1,020.00
Big Data in Healthcare 4/1/2013 \| published by: Mind Commerce Publishing ... industry, there is an imperative to reduce the cost of care and efficiently manage resources without compromising patient care. Healthcare organizations have the opportunity to leverage big data technology to perform analytics to improve care ... \| read more...	$995.00
Business Analytics & Enterprise Software Publishing in the US - Industry Market Research Report 3/12/2013 \| published by: IBISWorld ... businesses alike will look to the industry for software like CRM and ERP applications. Large firms will acquire smaller competitors to expand their portfolios, and revenue per establishment will climb. Companies in this industry develop ... \| read more...	$910.00
CEM 2.0: Drivers, challenges and opportunities to build the ultimate telecoms experience 3/1/2013 \| published by: Informa Media and Telecom ... operators need to start understanding customer expectations better so that they can fulfill even the basic demands, such as service quality, product portfolio, plans and prices. Customer Experience Management (CEM) is about building a customer-centric ... \| read more...	$2,074.00
Digital Media - Social Enterprise Business Models and Customer Relationships 2/26/2013 \| published by: Paul Budde Communication Pty Ltd ... and within social networks. Another meaning for this term is to describe the use of commercial business models to achieve outcomes for philanthropic activities – not-for-profit activities related to the national good. The new use ... \| read more...	$80.00
IDC's Social Business Taxonomy, 2013 2/11/2013 \| published by: IDC ... broadened. The evolution of social business is discussed from an organizational transformation perspective as well as the technology markets that support and enable this change. The social business taxonomy is designed to facilitate market, industry, ... \| read more...	$1,000.00
Western Europe, Government Sector, Enterprise Solution Trends, 2012–2013 2/4/2013 \| published by: IDC ... have capabilities to deliver enterprise resource planning (ERP), customer relationship management (CRM), enterprise content management (ECM), business intelligence (BI), and unified communications (UC) solutions should focus on refining their maintenance offering to help with efficiency ... \| read more...	$4,500.00
Nordic Enterprise Communications 2013 Top 10 Predictions 1/28/2013 \| published by: IDC ... demonstrated the lowest UC&C growth (9.8%) compared with the other regions around the world, while the Nordics maintained 10.4% growth in the same time. The basis for growth in 2013 will be collaboration and employee ... \| read more...	$3,500.00
Mastering Before Selling: ec4u's Innovative Approach to CRM in the Cloud 1/9/2013 \| published by: IDC ... ec4u is recognized as a Specialized Applications Partner for Oracle Germany and the participation in the Early Adopter Program for Oracle Fusion CRM is evidence of its leadership in the field of CRM. This study ... \| read more...	$3,500.00
Perspective: Health Plan CRM — Driving Consumer Value into the Customer Relationship 1/8/2013 \| published by: IDC ... Insights Perspective discusses the growing importance of CRM for healthcare payers, its expected benefits and potential challenges, and suggested best practices for harnessing CRM capabilities to drive enhanced value for both payers and end consumers. \| read more...	$4,500.00
Worldwide CRM Analytics Applications and Web Analytics 2012–2016 Forecast and 2011 Vendor Shares 12/25/2012 \| published by: IDC ... no longer 'ivory tower' applications for the few that understand them. They now address a broad range of requirements and increasingly are embedded within processes delivering insight," said Mary Wardley, program vice president, CRM Applications. \| read more...	$4,500.00
Western Europe CRM Applications 2012–2016 Forecast Update 12/18/2012 \| published by: IDC ... previous forecasts for these markets published in IDC's Western Europe CRM Applications Forecast, 2012–2016 (May 2012). Vendor shares and competitive analysis for 2011 are published in IDC's Western Europe CRM Applications Vendor Shares, 2011 (June ... \| read more...	$2,000.00
Update on the CRM BPO and Contact Center Outsourcing Services Markets in Brazil 12/17/2012 \| published by: Frost & Sullivan ... new and already existing clients. A solid growth is forecasted, and companies will be less concerned about losing control over customer interactions as providers in this market continue to deploy successful implementations, offer advanced services, ... \| read more...	$6,000.00
Capillary Technologies Private Vendor Watchlist Profile: Cloud-Based CRM for the Retail Sector 12/10/2012 \| published by: IDC ... success factors: market potential, technology/solution, corporate strategy, force multipliers, and customers. Leveraging IDC's expert understanding of the competitive landscape and future outlook, this document highlights company and market information tailored to the investment professional's needs. \| read more...	$3,000.00
Pennywise Solutions Private Vendor Watchlist Profile: Social CRM with SMB Focus 12/7/2012 \| published by: IDC ... success factors: market potential, technology/solution, corporate strategy, force multipliers, and customers. Leveraging IDC's expert understanding of the competitive landscape and future outlook, this document highlights company and market information tailored to the investment professional's needs. \| read more...	$3,000.00
BSS Applications Managed Services for Communications Service Providers 12/1/2012 \| published by: Informa Media and Telecom ... at a broad area encompassing billing, mediation, CRM, ordering, self service, revenue assurance, fraud management and partner management. The report evaluates CSP requirements for BSS managed services and provides an analysis of global market drivers ... \| read more...	$4,784.00

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