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Region: All Regions > Oceania
Category: All Categories > Technology & Media > Software & Enterprise Computing > CRM & Customer Service > CRM
(11 reports matching your criteria)
 
Business Trends 2010: Knowing Your CRM Outsourcing Customer in Australia
1/26/2011 | published by: Ovum Plc
... preferences. Features and benefits An overview of Australian contact center budget evolution Trends in offshore deployments among Australian contact centers Identification of new business model acceptance (home agents, social media, IVR speech self service) Highlights ...  |  read more...
$1,895.00
New Zealand Solution Services Market 2010-2014 Forecast and Analysis
5/18/2010 | published by: IDC
... infrastructure services such as business continuity (BC), security, and storage; and those from the business solutions such as collaboration and knowledge management (KM), enterprise resource management (ERM), customer relationship management (CRM), and supply chain management ...  |  read more...
$4,500.00
Knowing your CRM outsourcing client in Australia/New Zealand
11/17/2009 | published by: Ovum Plc
... local language-speaking researchers were used to conduct the calls. The data presented in this slide pack was collected as part of a multi-sector study on contact center outsourcing procurement trends, published in September 2009. Please ...  |  read more...
$1,495.00
Customer Relationship Management Applications: Industry-Specific Needs, Software Licensing, and Product Innovations in Australia, the PRC, India, and Korea
2/20/2008 | published by: IDC
... People's Republic of China (PRC), India, and Korea. Furthermore, this survey includes the software vendors' mindshare results for product and process innovation for the four major countries. "Most enterprises are demanding simpler pricing models from ...  |  read more...
$4,500.00
Australia and New Zealand Customer Relationship Management Applications 2007-2011 Forecast and Analysis
2/8/2008 | published by: IDC
... space across ANZ. The competitive landscape in the small and medium-sized business (SMB) space is driving much of this. At the end user and customer level, interest in improving the customer experience and efforts to ...  |  read more...
$3,350.00
US & Australian Higher Education Spending on CRM, 2007 - 2012 (Databook)
8/8/2007 | published by: Datamonitor
... institutional level. Scope Identifies potential growth areas for CRM in the education market Quantifies spending on CRM by IT segment Segments CRM spending by geography Highlights The uptake of CRM will grow rapidly over the ...  |  read more...
$1,295.00
Australia CRM Applications 2006-2010 Forecast for the SMB Market
10/5/2006 | published by: IDC
... supplier landscape serving this segment. Better-resourced players are taking stronger brands to the SMB customers; conversely SMB-focused solutions are making their way into the premises of enterprises. Software as a service (SaaS) offerings continue to ...  |  read more...
$3,700.00
Customer Relationship Management Applications: Investment and Adoption Plans in India, Australia, PRC, and Korea, 2006
8/21/2006 | published by: IDC
... to adoption and investments in customer relationship management (CRM) applications in key countries across APEJ. "Customers' considerations, when investing in CRM applications, vary significantly across the four key countries. Vendors should avoid generalization in their ...  |  read more...
$5,000.00
Australian Contact Center Outsourcing Market 2006
8/10/2006 | published by: Frost & Sullivan
... increasing competition, globalization, increased IP adoption and improved network infrastructure, cultural and language proximity to the Western world, cultural similarities within Asia Pacific and increased focus on outsourcing and offshoring from Governments in Asia Pacific ...  |  read more...
$6,000.00
Selling CRM in Asia-Pacific: Tread Carefully
3/31/2003 | published by: Datamonitor
... is distinct, and each carries a different degree of risk. Learning how to approach each market differently is the key to success. Scope: * Asia is a good growth opportunity for vendors. However, growth will ...  |  read more...
$2,295.00
Asia Pacific Customer Relationship Management (CRM) Software Markets
5/1/2001 | published by: Frost & Sullivan
... enable businesses to better understand their customers' behaviors and preferences, and to tailor products and services to their customers' tastes. While the telecom industry has been the largest sector for CRM in the past, companies ...  |  read more...
$13,000.00