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Region: All Regions > Oceania
Category: All Categories > Technology & Media > Software & Enterprise Computing > CRM & Customer Service > CRM
(3 reports matching your criteria)
Business Trends 2010: Knowing Your CRM Outsourcing Customer in Australia
1/26/2011 | published by: Ovum Plc
... preferences. Features and benefits An overview of Australian contact center budget evolution Trends in offshore deployments among Australian contact centers Identification of new business model acceptance (home agents, social media, IVR speech self service) Highlights ...  |  read more...
New Zealand Solution Services Market 2010-2014 Forecast and Analysis
5/18/2010 | published by: IDC
... infrastructure services such as business continuity (BC), security, and storage; and those from the business solutions such as collaboration and knowledge management (KM), enterprise resource management (ERM), customer relationship management (CRM), and supply chain management ...  |  read more...
Knowing your CRM outsourcing client in Australia/New Zealand
11/17/2009 | published by: Ovum Plc
... local language-speaking researchers were used to conduct the calls. The data presented in this slide pack was collected as part of a multi-sector study on contact center outsourcing procurement trends, published in September 2009. Please ...  |  read more...