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CRM Industry Research & Market Reports

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CEM 2.0: Drivers, challenges and opportunities to build the ultimate telecoms experience
3/1/2013 | published by: Informa Media and Telecom
... operators need to start understanding customer expectations better so that they can fulfill even the basic demands, such as service quality, product portfolio, plans and prices. Customer Experience Management (CEM) is about building a customer-centric ...  |  read more...
USD 2,074
BSS Applications Managed Services for Communications Service Providers
12/1/2012 | published by: Informa Media and Telecom
... at a broad area encompassing billing, mediation, CRM, ordering, self service, revenue assurance, fraud management and partner management. The report evaluates CSP requirements for BSS managed services and provides an analysis of global market drivers ...  |  read more...
USD 4,784
Conference Documentation: Pharmaceutical m-Health
10/11/2011 | published by: SMI Publishing, Ltd
... players in this rapidly evolving field. In such an innovative and fast-paced sector, it is essential that you are kept up to date with the numerous ways the pharmaceutical industry can benefit from, and contribute ...  |  read more...
USD 800
North American Mobile Sales Force Automation (SFA) Market
6/8/2011 | published by: Frost & Sullivan
... the market itself remains fragmented -- and feature sets, pricing strategies, and alliances can diverge dramatically among current participants. This study focuses on smartphone-based solutions, and examines current market dynamics, analyzes direct customer feedback regarding ...  |  read more...
USD 6,000
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