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CRM Industry Research & Market Reports

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Best Practices: Up Close and Personal: Delivering Delight to Banking Customers in the Middle East & Africa Region
8/25/2011 | published by: IDC
... into the realm of delighting customers by exceeding their expectations and pleasantly surprising them. This study outlines the various technologies that can be beneficial in maintaining high levels of service excellence and delighting banking customers, ...  |  read more...
USD 4,800
Best Practices in Customer Data Management and Customer Record Management
8/29/2011 | published by: IDC
... make marketing and sales functions perform more effectively and efficiently. The analysis provides answers to the following questions: How are standards for customer records created and enforced? Who owns the data or which parts of ...  |  read more...
USD 4,500
Worldwide CRM Applications 2012–2016 Forecast: Moderate But Continued Growth Reflects Organizational Requirements for Differentiation in Customer Engagements
6/26/2012 | published by: IDC
... (2012–2016) and historical sizing (2007–2011) for license and maintenance by four submarkets: marketing automation, sales automation, customer service, and contact center. "CRM applications are at the center of the evolving customer go-to-market strategies, with the ...  |  read more...
USD 4,500
Worldwide Marketing Automation Applications 2011 Vendor Shares: High Growth Shows Return toBuilding Business
6/25/2012 | published by: IDC
... the cornerstone of social spend in the short term. Socialytics and social marketing applications are quickly gaining traction as organizations embrace this channel in its formal marketing agenda," says Mary Wardley, program VP, CRM Applications ...  |  read more...
USD 3,000
Mastering Before Selling: ec4u's Innovative Approach to CRM in the Cloud
1/9/2013 | published by: IDC
... ec4u is recognized as a Specialized Applications Partner for Oracle Germany and the participation in the Early Adopter Program for Oracle Fusion CRM is evidence of its leadership in the field of CRM. This study ...  |  read more...
USD 3,500
Best Practices: Taishin Bank — An Analytics-Driven Approach to Profitability
4/25/2011 | published by: IDC
... profit-driven strategy is its ability to balance the marketing- and risk-driven approach to pursue optimal profit by looking into both the risk and the revenue dimensions. This report discusses Taishin's business need to embrace advanced ...  |  read more...
USD 4,500
CEM 2.0: Drivers, challenges and opportunities to build the ultimate telecoms experience
3/1/2013 | published by: Informa Media and Telecom
... operators need to start understanding customer expectations better so that they can fulfill even the basic demands, such as service quality, product portfolio, plans and prices. Customer Experience Management (CEM) is about building a customer-centric ...  |  read more...
USD 2,074
BSS Applications Managed Services for Communications Service Providers
12/1/2012 | published by: Informa Media and Telecom
... at a broad area encompassing billing, mediation, CRM, ordering, self service, revenue assurance, fraud management and partner management. The report evaluates CSP requirements for BSS managed services and provides an analysis of global market drivers ...  |  read more...
USD 4,784
Conference Documentation: Pharmaceutical m-Health
10/11/2011 | published by: SMI Publishing, Ltd
... players in this rapidly evolving field. In such an innovative and fast-paced sector, it is essential that you are kept up to date with the numerous ways the pharmaceutical industry can benefit from, and contribute ...  |  read more...
USD 800
North American Mobile Sales Force Automation (SFA) Market
6/8/2011 | published by: Frost & Sullivan
... the market itself remains fragmented -- and feature sets, pricing strategies, and alliances can diverge dramatically among current participants. This study focuses on smartphone-based solutions, and examines current market dynamics, analyzes direct customer feedback regarding ...  |  read more...
USD 6,000
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