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CRM: market research reports

CRM market research reports and industry analysis

New Zealand Solution Services Market 2010-2014 Forecast and Analysis 5/18/2010 \| published by: IDC ... infrastructure services such as business continuity (BC), security, and storage; and those from the business solutions such as collaboration and knowledge management (KM), enterprise resource management (ERM), customer relationship management (CRM), and supply chain management ... \| read more...	$4,500.00
Oracle Doubles Down on Sales and Marketing 4/21/2010 \| published by: IDC This IDC Health Insights Perspective reviews the recent release of Oracle CRM On Demand Life Sciences Edition R17. \| read more...	$1,500.00
Technology Selection: CRM Updates for Healthcare Payers 2010 - What's New in Customer Sales Automation and Acquisition Solutions Market 4/11/2010 \| published by: IDC ... planned investment in automated customer sales and acquisition solutions in 2010. The combined effects of healthcare reform, the emergence of the individual market, and administrative efficiency priorities suggest that planned investment will increase for at ... \| read more...	$4,500.00
IDC's AppStats Survey: CRM Application Software Implementations and Future Plans, Focusing on Maintenance and License/Delivery Models Choices of U.S. Organizations by Company Size 3/7/2010 \| published by: IDC ... August 2009. "Our study results would attest that in this troubled economy, U.S. companies are more inclined to make their choices among on-demand CRM applications based on the buying criteria of price and quality over ... \| read more...	$4,500.00
Global SaaS-based CRM Market 2009-2013 3/5/2010 \| published by: Infiniti Research Limited ... maintaining CRM software. The SaaS-based CRM is increasingly becoming popular as resources are maintained by a service provider. Further, SaaS-based CRM provides flexible, low-cost business model to enable its customers focus more on their core ... \| read more...	$1,500.00
Revamping Your BI Toolset to Improve Customer Experience 3/1/2010 \| published by: Yankee Group ... beyond CDRs and collect real-time data from a number of disparate network elements. They should focus on BI solutions that are easy to integrate and hone in on key retail, Web, handset and mediation metrics. \| read more...	$995.00
CRM and the Application of the Wisdom of Crowds 2/28/2010 \| published by: IDC ... vendors and customers. "The evolution to becoming a social business requires that organizations not merely dabble in social media and its tools to see where it leads," says Mary Wardley, VP CRM Applications Research, "but ... \| read more...	$3,500.00
Worldwide and U.S. CRM Services 2009-2013 Forecast Update: Wading Through Turbulent Times 2/16/2010 \| published by: IDC ... continues into 2010. Clients from all markets must do more with less as they strive to provide high levels of customer service with limited resources. Rather than being leveraged as a tool for growth, CRM ... \| read more...	$2,000.00
The Application Modernization Journey: A Graphical Analysis of U.S. Enterprise Priorities 2/16/2010 \| published by: IDC ... cross tabulation of 2009 IDC U.S. application services survey data, the study finds that large enterprises with interest in application hosting models show a high concentration of interest in application modernization for data warehousing, CRM, ... \| read more...	$3,500.00
Guidelines for CRM/SFA Selection 2/15/2010 \| published by: IDC This IDC Health Insights Perspective discusses basic system selection guidelines to consider during CRM and SFA evaluations. \| read more...	$1,500.00
IT Support, CRM & Data Processing Services in the US - Industry Market Research Report 2/2/2010 \| published by: IBISWorld ... the competitive environment including market shares and the key issues facing the industry. Industry Definition This industry includes companies that provide specialized hosting or data processing activities. Hosting services can include web and application hosting. ... \| read more...	$1,019.00
Global Customer Relationship Management (CRM) in Contact Center Software Market 2008-2012 1/28/2010 \| published by: Infiniti Research Limited ... data among users about prospects, customers, partners, competitors, and employees. The purpose of CRM software is to manage the customers through the entire life-cycle, i.e. from prospect to qualified opportunity to order. The CRM applications ... \| read more...	$1,500.00
Worldwide Search and Text Analytics 2010 Top 10 Predictions 1/28/2010 \| published by: IDC ... interact with computers. Many enterprise vendors are now embedding search within collaboration, content management, CRM, decision support, marketing, and eDiscovery applications, not to mention enhancing Web-based commerce, advertising, discovery, and premium content sites. "In the ... \| read more...	$3,500.00
Making the Business Case for Web Analytics 1/20/2010 \| published by: IDC ... driven by three factors — the acquisition of market leader Omniture by Adobe, the emergence of Google Analytics, and a renewed desire to reach consumers who have become increasingly comfortable in making buying decisions on ... \| read more...	$1,500.00
Global Customer Relationship Management (CRM) Sales Automation Software Market 2008-2012 1/12/2010 \| published by: Infiniti Research Limited ... advanced technologies, sales automation improves the collaboration and information sharing. The various features of this software include contact management, sales forecasting, mobility, order tracking, and sales performance reporting & analyzing. CRM software addresses the needs ... \| read more...	$1,500.00
Mobile Virtual Network Enablers 2010: A Study of Functional Viability 1/1/2010 \| published by: Mind Commerce Publishing ... Service Provisioning, Work Fulfillment, Billing, Invoice and Settlement, Revenue and Service Continuity Assurance etc. This report evaluates the working aspects of MVNE's and their operations primarily focusing on the market opportunities (outsourced from MVNOs). The ... \| read more...	$495.00
IDC AppStats Survey: CRM and Customer Service/ Contact Center Technology Implementations and Future Requirements of U.S. Organizations by Company Size Segment 12/29/2009 \| published by: IDC ... and is based on our AppStats Survey conducted in August 2009. "CRM solutions that help align business processes more directly with organizational objectives and greatly contribute to improving on corporate goals are favored by both ... \| read more...	$4,500.00
2010 Trends to Watch: Customer Relationship Outsourcing (BPO) 12/25/2009 \| published by: Datamonitor ... has identified in relation to this element of BPO in 2010. Scope An overview of key pain points facing contact center players in 2009, and how these will translate into 2010 Key vertical opportunities aimed ... \| read more...	$1,195.00
Japan CRM Applications 2009-2013 Forecast and 2008 Analysis 12/16/2009 \| published by: IDC ... caused by the U.S. financial collapse in 2008, there was a rapid decline in new projects for three months from October 2008 onward. Looking at the situation during the first six months of 2009, the ... \| read more...	$5,000.00
2010 Worldwide Telemarketing Services Industry Report 12/15/2009 \| published by: Barnes Reports ... establishments, employment) for the 47 largest world countries, such as Japan, China, India, Russia, Canada, Mexico, Brazil, Argentina, UK, France, Germany, Italy and U.S.. The report also includes industry definition, 5-year historical trends on industry ... \| read more...	$249.00
Electronic Commerce Key Recent Media Coverage, December 2009 12/15/2009 \| published by: Information Sources Inc. ... methods of sales promotion and advertising to creative approaches to customer relations, familiarity with developments in the world of e-commerce is essential for anyone who buys or sells almost anything. This monthly edition of TecTrends ... \| read more...	$79.95
IDC Worldwide Small and Medium-Sized Business Market Update, November 2009 12/14/2009 \| published by: IDC ... cloud services, CRM and accounting software and services, and call center capabilities: AT&T Launches Cloud Storage Service and Phone System for SMBs Toshiba Launches Unified Messaging Solution for SMBs Optus and NEC Offer Unified Phone ... \| read more...	$500.00
Global Customer Relationship Management (CRM) Marketing Automation Software Market 2008-2012 12/11/2009 \| published by: Infiniti Research Limited ... marketing campaigns; executing e-mail campaigns; tracking marketing expenditure; generating leads; managing marketing contacts, brands & collaterals; and measuring the market performance. CRM software addresses the needs of marketing, sales & distribution, and customer service & ... \| read more...	$1,125.00
Text Analytics: Software's Missing Piece? 12/9/2009 \| published by: IDC ... applications and the reasons for the market's rapid growth. "Because the amount of information within the enterprise — already overwhelming — continues to grow, neither software vendors nor their customers can afford to ignore the ... \| read more...	$3,500.00
Western European Customer Relationship Management Applications Forecast Update 2009-2013 12/1/2009 \| published by: IDC ... ongoing efforts to provide the latest market intelligence that incorporates updated guidance from vendors, channels, reported financial results and other public data made available since the previous forecast. For the original report, please see: Western ... \| read more...	$2,400.00

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