Global CRM Market Research Reports - Data on CRM in Global page 1

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(70 reports matching your criteria)

Worldwide CRM Analytics Applications and Web Analytics 2012–2016 Forecast and 2011 Vendor Shares 12/25/2012 \| published by: IDC ... no longer 'ivory tower' applications for the few that understand them. They now address a broad range of requirements and increasingly are embedded within processes delivering insight," said Mary Wardley, program vice president, CRM Applications. \| read more...	$4,500.00
Global Sales and Marketing Analytics Market 2011-2015 10/18/2012 \| published by: Infiniti Research Limited ... of social media platforms. The Global Sales and Analytics market has also been witnessing increasing demand for real-time analytics. However, lack of awareness could pose a challenge to the growth of this market. TechNavio's report, ... \| read more...	$1,500.00
Global SaaS-based CRM Software Market 2011-2015 8/30/2012 \| published by: Infiniti Research Limited ... fast deployment. The Global SaaS-based CRM Software market has also been witnessing increasing demand for marketing automation. However, increasing concern about data security could pose a challenge to the growth of this market. TechNavio's report, ... \| read more...	$1,500.00
Global Telecom CRM Market 2011-2015 8/21/2012 \| published by: Infiniti Research Limited ... better customer management. The Global LBS market has also been witnessing growing demand for customized telecom CRM solutions. However, the high failure rate of the existing telecom CRM solutions could pose a challenge to the ... \| read more...	$1,500.00
Web Analytics 7/1/2012 \| published by: Global Industry Analysts ... Analytics, Licensed Web Analytics; Web Analytics Service Type - Service Fees, Maintenance Fees, and Others. The report provides separate comprehensive analytics for the US, Canada, Europe, Asia-Pacific and Rest of World. Annual estimates and forecasts ... \| read more...	$4,500.00
Worldwide CRM Applications 2012–2016 Forecast: Moderate But Continued Growth Reflects Organizational Requirements for Differentiation in Customer Engagements 6/26/2012 \| published by: IDC ... (2012–2016) and historical sizing (2007–2011) for license and maintenance by four submarkets: marketing automation, sales automation, customer service, and contact center. "CRM applications are at the center of the evolving customer go-to-market strategies, with the ... \| read more...	$4,500.00
Worldwide Marketing Automation Applications 2011 Vendor Shares: High Growth Shows Return toBuilding Business 6/25/2012 \| published by: IDC ... the cornerstone of social spend in the short term. Socialytics and social marketing applications are quickly gaining traction as organizations embrace this channel in its formal marketing agenda," says Mary Wardley, program VP, CRM Applications ... \| read more...	$3,000.00
Global Web Analytics Market 2011-2015 6/1/2012 \| published by: Infiniti Research Limited ... digital media in marketing campaigns. The Global Web Analytics market has also been witnessing growing demand of mobile analytics. However, lack of skilled personnel could pose a challenge to the growth of this market. TechNavio's ... \| read more...	$1,500.00
Worldwide and U.S. Outsourced Customer Care Services 2012–2016 Forecast 5/8/2012 \| published by: IDC ... expects that at a worldwide level, the outsourced customer care services market will grow at a five-year CAGR of 5.7%, reaching $73.0 billion in 2016. "IDC expects that the worldwide customer care services market, aka ... \| read more...	$4,500.00
Global Social Customer Relationship Management Software Market 2011-2015 4/24/2012 \| published by: Infiniti Research Limited ... the increasing importance of customer experience management. The Global Social CRM Software market has also been witnessing the increased adoption of social CRM software in small and medium-sized enterprises. However, increasing complexity in effective adoption ... \| read more...	$1,500.00
Global SaaS-based Customer Relationship Management Software Market 2011-2014 2/16/2012 \| published by: Infiniti Research Limited ... of many organizations on customer centricity and customer experience management. The Global SaaS-based CRM Software market has also been witnessing varied adoption of SaaS in CRM market sub-segments. However, concern about data security and critical ... \| read more...	$1,500.00
Global Customer Relationship Management Software Market 2011-2014 2/13/2012 \| published by: Infiniti Research Limited ... of CRM software in small and medium-sized businesses. The Global CRM Software market has also been witnessing the development of new CRM mobile applications for the growing mobile market. However, complexity involved in tools and ... \| read more...	$1,500.00
Worldwide Software Business Solutions 2012 Top 10 Predictions 2/7/2012 \| published by: IDC ... (HCM), and enterprise collaboration and social solutions (ECSS) markets; software as a service (SaaS)/cloud applications; and software licensing and provisioning for 2012. "2012 will be a year of consolidation across the fastest-growth areas of enterprise ... \| read more...	$3,500.00
Worldwide SaaS CRM Applications 2011-2015 Forecast and 2010 Vendor Shares 12/25/2011 \| published by: IDC ... with the future market outlook and guidance to CRM software vendors. "SaaS as a delivery model and SaaS-based CRM products have become significant contributors to the applications market. Where product parity exists, customers are choosing ... \| read more...	$4,500.00
Worldwide Web Analytics Applications 2011–2015 Forecast and 2010 Vendor Shares 12/14/2011 \| published by: IDC ... and guidance to CRM software vendors, are provided. "Web analytics are on the cusp of an evolution in the face of the demand to glean more from digital relationships. Web 'site' analytics report on what ... \| read more...	$4,500.00
IDC Worldwide Small and Medium-Sized Business Market Update: July-September 2011 11/8/2011 \| published by: IDC ... promotional programs: Canon India Offers New SMB Printing Solutions Dell Unveils New Vostro Laptop for Small Businesses HP and Intel Launch Promotional Campaign for Indian SMBs IBM Unveils New Cloud Solutions and $1 Billion in ... \| read more...	$500.00
Global Sales Force Automation Software Market 2010-2014 9/9/2011 \| published by: Infiniti Research Limited ... to increase the overall efficiency of the sales cycle. The Global Sales Force Automation Software market has also been witnessing SaaS-based sales force automation software. However, increasing threat from open source vendors could pose a ... \| read more...	$1,500.00
Global Web Analytics Market 2010-2014 9/9/2011 \| published by: Infiniti Research Limited ... online channels over media channels by enterprises. The Global Web Analytics market has also been witnessing increased adoption of hosted web analytics. However, analyzing the data obtained through web analytics tools could pose a challenge ... \| read more...	$1,500.00
Worldwide CRM Analytics Applications 2011-2015 Forecast and 2010 Vendor Shares 8/7/2011 \| published by: IDC ... growing steadily as organizations look to analytics to mine meaning from their customer interactions," said Mary Wardley, program vice president for IDC's CRM Applications Research service. "With the added data being generated through social interactions, ... \| read more...	$4,500.00
Worldwide Customer Service Applications 2010 Vendor Shares: Service Differentiation in the Age of Customer Experience 7/5/2011 \| published by: IDC ... role in supplier differentiation. With new channels of engagement evolving daily, customer service and the applications used to support it will be a prime focus for organizations over the next several years," says Mary Wardley, ... \| read more...	$3,000.00
Worldwide Marketing Automation Applications 2010 Vendor Shares: Aggregation of Shares Among Large Vendors Through Acquisition Behaviors 6/23/2011 \| published by: IDC ... New technologies to support social media initiatives are emerging, but a bulk of the spending continues to be focused on analytics-based products," says Mary Wardley, program VP, CRM Applications and Enterprise Applications. "Analytics will again ... \| read more...	$3,000.00
World Web Analytics Market 5/27/2011 \| published by: Frost & Sullivan ... the industry is both rapidly growing and rapidly innovating into new areas of analytics. This study focuses on the capabilities and market trends surrounding the five key vendors - Adobe, Google, IBM, Webtrends, and Yahoo! ... \| read more...	$6,000.00
Worldwide CRM Analytics and Web Analytics Applications 2010-2014 Forecast and 2009 Vendor Shares 12/30/2010 \| published by: IDC ... analytics market for 2010-2014. "The CRM analytics market is breaking free of the confines of only being used by back-office statisticians. Dashboards representing customer data are bringing analytic results to the knowledge worker," said Mary ... \| read more...	$4,500.00
Worldwide On-Demand CRM Applications 2010-2014 Forecast and 2009 Vendor Shares 12/12/2010 \| published by: IDC ... with the future market outlook and guidance to CRM software vendors. "The 'cloud' and its related applications represent a fundamental shift in IT. On-demand CRM products are a part of this shift but must remain ... \| read more...	$4,500.00
Worldwide CRM Applications 2010-2014 Forecast Update 9/28/2010 \| published by: IDC ... (2010-2014) and historical sizings (2005-2009) for license and maintenance by four submarkets: marketing automation, sales automation, customer service, and contact center. "The CRM applications market continues on its journey of recovery, bolstered by new projects ... \| read more...	$1,500.00

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