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CRM Industry Research & Market Reports

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SAP CRM
6/1/2011 | published by: Faulkner Information Services
... data, and to integrate easily with a company's other business applications. SAP CRM competes in a crowded market that includes Oracle, Microsoft, and cloud vendors such as Salesforce.com. The report profiles SAP's CRM software portfolio.  |  read more...
USD 66
Assessment of Emerging IT Services and Software Markets in Sub-Saharan Africa (Excluding South Africa)
11/12/2013 | published by: IDC
... dominant ICT market on the continent, it is excluded in order to focus on the emerging economies in the region. While the analysis includes a general market assessment and refers to several African countries, it ...  |  read more...
USD 1,500
Xerox Services - CMS in Retail Sector
6/21/2013 | published by: NelsonHall
... -  Sourcing managers monitoring the capabilities of existing suppliers of CMS to serve the retail sector and identifying vendor suitability for CMS RFPs  -  Vendor marketing, sales, and business managers looking to benchmark themselves against their peers  ...  |  read more...
USD 1,200
Transcom Worldwide - CMS in Retail Sector
6/26/2013 | published by: NelsonHall
... managers monitoring the capabilities of existing suppliers of CMS to serve the retail sector and identifying vendor suitability for CMS RFPs . Vendor marketing, sales and business managers looking to benchmark themselves against their peers ...  |  read more...
USD 1,200
Aegis - CMS in Retail Sector
7/16/2013 | published by: NelsonHall
... managers monitoring the capabilities of existing suppliers of CMS to serve the retail sector and identifying vendor suitability for CMS RFPs .  Vendor marketing, sales and business managers looking to benchmark themselves against their peers ...  |  read more...
USD 1,200
Serco - CMS in Retail Sector
7/16/2013 | published by: NelsonHall
 |  read more...
USD 1,200
Managed Services Customer Satisfaction Keeps on Rising
12/15/2013 | published by: IDC
... Asia/Pacific (excluding Japan) or APEJ region. The level of customer services has also risen over the past few years, which bodes well for service providers that are looking to expand their business in the region.  |  read more...
USD 500
Worldwide SaaS CRM Applications 2013–2017 Forecast and 2012 Vendor Shares
1/2/2014 | published by: IDC
... forecast for the 2013–2017 time period. Market trends are provided, along with the future market outlook and guidance to CRM software vendors. "Organizations are tired of engaging in the SaaS versus on-premise discussion. Functionality, license ...  |  read more...
USD 4,500
Netnography Trends
1/1/2014 | published by: Global Industry Analysts
... enabling companies to use and analyze the same for formulating new policies and strategies for product improvements or promotions. The report envisages that netnography provides companies with wholesome market analytical data, cultural and communicative understanding ...  |  read more...
USD 950
Best Practices: Up Close and Personal: Delivering Delight to Banking Customers in the Middle East & Africa Region
8/25/2011 | published by: IDC
... into the realm of delighting customers by exceeding their expectations and pleasantly surprising them. This study outlines the various technologies that can be beneficial in maintaining high levels of service excellence and delighting banking customers, ...  |  read more...
USD 4,800
Best Practices in Customer Data Management and Customer Record Management
8/29/2011 | published by: IDC
... make marketing and sales functions perform more effectively and efficiently. The analysis provides answers to the following questions: How are standards for customer records created and enforced? Who owns the data or which parts of ...  |  read more...
USD 4,500
Worldwide CRM Applications 2012–2016 Forecast: Moderate But Continued Growth Reflects Organizational Requirements for Differentiation in Customer Engagements
6/26/2012 | published by: IDC
... (2012–2016) and historical sizing (2007–2011) for license and maintenance by four submarkets: marketing automation, sales automation, customer service, and contact center. "CRM applications are at the center of the evolving customer go-to-market strategies, with the ...  |  read more...
USD 4,500
Worldwide Marketing Automation Applications 2011 Vendor Shares: High Growth Shows Return toBuilding Business
6/25/2012 | published by: IDC
... the cornerstone of social spend in the short term. Socialytics and social marketing applications are quickly gaining traction as organizations embrace this channel in its formal marketing agenda," says Mary Wardley, program VP, CRM Applications ...  |  read more...
USD 3,000
Mastering Before Selling: ec4u's Innovative Approach to CRM in the Cloud
1/9/2013 | published by: IDC
... ec4u is recognized as a Specialized Applications Partner for Oracle Germany and the participation in the Early Adopter Program for Oracle Fusion CRM is evidence of its leadership in the field of CRM. This study ...  |  read more...
USD 3,500
CEM 2.0: Drivers, challenges and opportunities to build the ultimate telecoms experience
3/1/2013 | published by: Informa Media and Telecom
... operators need to start understanding customer expectations better so that they can fulfill even the basic demands, such as service quality, product portfolio, plans and prices. Customer Experience Management (CEM) is about building a customer-centric ...  |  read more...
USD 2,074
BSS Applications Managed Services for Communications Service Providers
12/1/2012 | published by: Informa Media and Telecom
... at a broad area encompassing billing, mediation, CRM, ordering, self service, revenue assurance, fraud management and partner management. The report evaluates CSP requirements for BSS managed services and provides an analysis of global market drivers ...  |  read more...
USD 4,784
Conference Documentation: Pharmaceutical m-Health
10/11/2011 | published by: SMI Publishing, Ltd
... players in this rapidly evolving field. In such an innovative and fast-paced sector, it is essential that you are kept up to date with the numerous ways the pharmaceutical industry can benefit from, and contribute ...  |  read more...
USD 800
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