US: 800.298.5699
Int'l: +1.240.747.3093
 
Matching geography
Reports matching your search in:
 
 
Join Alert Me now!
Receive bi-weekly email alerts on new market research

Sign up today!
RSS Feeds

CRM Industry Research & Market Reports

1  2  3  4  5  6  7    9  next >
CRM Market Trends
3/1/2011 | published by: Faulkner Information Services
... and citizen satisfaction. Because enterprises must compete based on relationships, and not just on the basic products and services customers have come to expect, they must accurately pinpoint which customer populations most directly drive their ...  |  read more...
USD 198
Social Software Buyer Case Study: National Instruments Selects Lithium for Community Support and to Generate New Product Ideas
4/28/2011 | published by: IDC
... social software investment. Social software has received increased attention over recent years, but the question of how end users are approaching business requirements, vendor/product selection, and solution rollout to achieve successful usage levels has been ...  |  read more...
USD 3,500
Take over the Traditional CRM with Competitive Customer Experience Management
4/26/2011 | published by: IDC
... the Japanese report IDC #J11300151) analyzes the policies that enterprises have to take in order to use IT in realizing customer experience management (CEM) as the speed at which the market changes and competition increases.  |  read more...
USD 2,000
European End-User Software Trends 2011: Adoption of Enterprise Application Cloud Services
4/18/2011 | published by: IDC
... ERM, CRM, and HCM applications. Additionally, they were asked about their concerns in terms of using SaaS in their organization. This study analyzes the survey results, which are detailed out by country, industry, and organization ...  |  read more...
USD 6,400
Business Strategy: Social Media — Time for Asia/Pacific Banks to Engage in Social CRM?
6/13/2011 | published by: IDC
... it comes to engaging in social CRM and how we see the social business movement at organizations evolving. IDC Financial Insights is hardly alone in believing that social media has the potential to utterly redefine ...  |  read more...
USD 4,500
Worldwide Marketing Automation Applications 2010 Vendor Shares: Aggregation of Shares Among Large Vendors Through Acquisition Behaviors
6/23/2011 | published by: IDC
... New technologies to support social media initiatives are emerging, but a bulk of the spending continues to be focused on analytics-based products," says Mary Wardley, program VP, CRM Applications and Enterprise Applications. "Analytics will again ...  |  read more...
USD 3,000
Worldwide CRM Applications 2011–2015 Forecast: Moderate Optimism Accompanies a Return to Steady Ground
6/28/2011 | published by: IDC
... (2011-2015) and historical sizing (2006-2010) for license and maintenance by four submarkets: marketing automation, sales automation, customer service, and contact center. "CRM applications are transforming to person-, relationship-, and communications-centric processes from their current transactional ...  |  read more...
USD 1,500
Worldwide Sales Automation Applications 2010 Vendor Shares: Application Purchasing Shows Strong Growth Against Backdrop of Market Recovery
6/30/2011 | published by: IDC
... mobile, and commerce-driven environment mean faster, closed-loop access to the critical information that can help drive sales and enable more immediate communications channels to customers," says Mary Wardley, program VP, CRM Applications and Enterprise Applications.  |  read more...
USD 3,000
SAP CRM
6/1/2011 | published by: Faulkner Information Services
... data, and to integrate easily with a company's other business applications. SAP CRM competes in a crowded market that includes Oracle, Microsoft, and cloud vendors such as Salesforce.com. The report profiles SAP's CRM software portfolio.  |  read more...
USD 66
Assessment of Emerging IT Services and Software Markets in Sub-Saharan Africa (Excluding South Africa)
11/12/2013 | published by: IDC
... dominant ICT market on the continent, it is excluded in order to focus on the emerging economies in the region. While the analysis includes a general market assessment and refers to several African countries, it ...  |  read more...
USD 1,500
Xerox Services - CMS in Retail Sector
6/21/2013 | published by: NelsonHall
... -  Sourcing managers monitoring the capabilities of existing suppliers of CMS to serve the retail sector and identifying vendor suitability for CMS RFPs  -  Vendor marketing, sales, and business managers looking to benchmark themselves against their peers  ...  |  read more...
USD 1,200
Transcom Worldwide - CMS in Retail Sector
6/26/2013 | published by: NelsonHall
... managers monitoring the capabilities of existing suppliers of CMS to serve the retail sector and identifying vendor suitability for CMS RFPs . Vendor marketing, sales and business managers looking to benchmark themselves against their peers ...  |  read more...
USD 1,200
Aegis - CMS in Retail Sector
7/16/2013 | published by: NelsonHall
... managers monitoring the capabilities of existing suppliers of CMS to serve the retail sector and identifying vendor suitability for CMS RFPs .  Vendor marketing, sales and business managers looking to benchmark themselves against their peers ...  |  read more...
USD 1,200
Serco - CMS in Retail Sector
7/16/2013 | published by: NelsonHall
 |  read more...
USD 1,200
Managed Services Customer Satisfaction Keeps on Rising
12/15/2013 | published by: IDC
... Asia/Pacific (excluding Japan) or APEJ region. The level of customer services has also risen over the past few years, which bodes well for service providers that are looking to expand their business in the region.  |  read more...
USD 500
Worldwide SaaS CRM Applications 2013–2017 Forecast and 2012 Vendor Shares
1/2/2014 | published by: IDC
... forecast for the 2013–2017 time period. Market trends are provided, along with the future market outlook and guidance to CRM software vendors. "Organizations are tired of engaging in the SaaS versus on-premise discussion. Functionality, license ...  |  read more...
USD 4,500
Netnography Trends
1/1/2014 | published by: Global Industry Analysts
... enabling companies to use and analyze the same for formulating new policies and strategies for product improvements or promotions. The report envisages that netnography provides companies with wholesome market analytical data, cultural and communicative understanding ...  |  read more...
USD 950
Best Practices: Up Close and Personal: Delivering Delight to Banking Customers in the Middle East & Africa Region
8/25/2011 | published by: IDC
... into the realm of delighting customers by exceeding their expectations and pleasantly surprising them. This study outlines the various technologies that can be beneficial in maintaining high levels of service excellence and delighting banking customers, ...  |  read more...
USD 4,800
Best Practices in Customer Data Management and Customer Record Management
8/29/2011 | published by: IDC
... make marketing and sales functions perform more effectively and efficiently. The analysis provides answers to the following questions: How are standards for customer records created and enforced? Who owns the data or which parts of ...  |  read more...
USD 4,500
Worldwide CRM Applications 2012–2016 Forecast: Moderate But Continued Growth Reflects Organizational Requirements for Differentiation in Customer Engagements
6/26/2012 | published by: IDC
... (2012–2016) and historical sizing (2007–2011) for license and maintenance by four submarkets: marketing automation, sales automation, customer service, and contact center. "CRM applications are at the center of the evolving customer go-to-market strategies, with the ...  |  read more...
USD 4,500
Worldwide Marketing Automation Applications 2011 Vendor Shares: High Growth Shows Return toBuilding Business
6/25/2012 | published by: IDC
... the cornerstone of social spend in the short term. Socialytics and social marketing applications are quickly gaining traction as organizations embrace this channel in its formal marketing agenda," says Mary Wardley, program VP, CRM Applications ...  |  read more...
USD 3,000
Mastering Before Selling: ec4u's Innovative Approach to CRM in the Cloud
1/9/2013 | published by: IDC
... ec4u is recognized as a Specialized Applications Partner for Oracle Germany and the participation in the Early Adopter Program for Oracle Fusion CRM is evidence of its leadership in the field of CRM. This study ...  |  read more...
USD 3,500
CEM 2.0: Drivers, challenges and opportunities to build the ultimate telecoms experience
3/1/2013 | published by: Informa Media and Telecom
... operators need to start understanding customer expectations better so that they can fulfill even the basic demands, such as service quality, product portfolio, plans and prices. Customer Experience Management (CEM) is about building a customer-centric ...  |  read more...
USD 2,074
BSS Applications Managed Services for Communications Service Providers
12/1/2012 | published by: Informa Media and Telecom
... at a broad area encompassing billing, mediation, CRM, ordering, self service, revenue assurance, fraud management and partner management. The report evaluates CSP requirements for BSS managed services and provides an analysis of global market drivers ...  |  read more...
USD 4,784
Conference Documentation: Pharmaceutical m-Health
10/11/2011 | published by: SMI Publishing, Ltd
... players in this rapidly evolving field. In such an innovative and fast-paced sector, it is essential that you are kept up to date with the numerous ways the pharmaceutical industry can benefit from, and contribute ...  |  read more...
USD 800
1  2  3  4  5  6  7    9  next >