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CRM Industry Research & Market Reports

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Global Web Analytics Market 2011-2015
6/1/2012 | published by: TechNavio - Infiniti Research Ltd.
... digital media in marketing campaigns. The Global Web Analytics market has also been witnessing growing demand of mobile analytics. However, lack of skilled personnel could pose a challenge to the growth of this market. TechNavio's ...  |  read more...
USD 1,500
Worldwide Web Analytics Applications 2011–2015 Forecast and 2010 Vendor Shares
12/26/2011 | published by: IDC
... and guidance to CRM software vendors, are provided. "Web analytics are on the cusp of an evolution in the face of the demand to glean more from digital relationships. Web 'site' analytics report on what ...  |  read more...
USD 4,500
Technology Selection: The Emerging Demand to Support Patient Engagement in U.S. Provider Organizations
9/27/2012 | published by: IDC
... private and the public healthcare sectors, has led hospitals and emerging ACOs to a newfound focus on outcomes, patient engagement, and a holistic view of the patient experience. As hospitals seek to implement new business ...  |  read more...
USD 4,500
IDC's Social Business Taxonomy, 2013
2/11/2013 | published by: IDC
... as social workflow use cases broadened. The evolution of social business is discussed from an organizational transformation perspective as well as the technology markets that support and enable this change. The social business taxonomy is ...  |  read more...
USD 1,000
Best Practices: Taishin Bank — An Analytics-Driven Approach to Profitability
4/25/2011 | published by: IDC
... profit-driven strategy is its ability to balance the marketing- and risk-driven approach to pursue optimal profit by looking into both the risk and the revenue dimensions. This report discusses Taishin's business need to embrace advanced ...  |  read more...
USD 4,500
Pennywise Solutions Private Vendor Watchlist Profile: Social CRM with SMB Focus
12/7/2012 | published by: IDC
... success factors: market potential, technology/solution, corporate strategy, force multipliers, and customers. Leveraging IDC's expert understanding of the competitive landscape and future outlook, this document highlights company and market information tailored to the investment professional's needs.  |  read more...
USD 3,000
Western European Vertical Markets, CRM Applications Spending Forecast, 2010–2015
3/29/2012 | published by: IDC
... Western European countries: France, Germany, Italy, Spain, and the U.K. The study covers the following 11 vertical markets: discrete manufacturing, process manufacturing, retail/wholesale, financial services, business services, transport, communications, utilities, government and education, healthcare, and ...  |  read more...
USD 10,400
Best Practices: Up Close and Personal: Delivering Delight to Banking Customers in the Middle East & Africa Region
8/25/2011 | published by: IDC
... into the realm of delighting customers by exceeding their expectations and pleasantly surprising them. This study outlines the various technologies that can be beneficial in maintaining high levels of service excellence and delighting banking customers, ...  |  read more...
USD 4,800
Best Practices in Customer Data Management and Customer Record Management
8/29/2011 | published by: IDC
... make marketing and sales functions perform more effectively and efficiently. The analysis provides answers to the following questions: How are standards for customer records created and enforced? Who owns the data or which parts of ...  |  read more...
USD 4,500
Worldwide CRM Applications 2012–2016 Forecast: Moderate But Continued Growth Reflects Organizational Requirements for Differentiation in Customer Engagements
6/26/2012 | published by: IDC
... (2012–2016) and historical sizing (2007–2011) for license and maintenance by four submarkets: marketing automation, sales automation, customer service, and contact center. "CRM applications are at the center of the evolving customer go-to-market strategies, with the ...  |  read more...
USD 4,500
Worldwide Marketing Automation Applications 2011 Vendor Shares: High Growth Shows Return toBuilding Business
6/25/2012 | published by: IDC
... the cornerstone of social spend in the short term. Socialytics and social marketing applications are quickly gaining traction as organizations embrace this channel in its formal marketing agenda," says Mary Wardley, program VP, CRM Applications ...  |  read more...
USD 3,000
Mastering Before Selling: ec4u's Innovative Approach to CRM in the Cloud
1/9/2013 | published by: IDC
... ec4u is recognized as a Specialized Applications Partner for Oracle Germany and the participation in the Early Adopter Program for Oracle Fusion CRM is evidence of its leadership in the field of CRM. This study ...  |  read more...
USD 3,500
Caesars Entertainment: CRM Cloud Case Study
11/22/2011 | published by: IDC
... salesforce.com CRM within the VIP Marketing Group of Caesars Entertainment. It focuses on the initial business requirements of the original implementation in addition to the subsequent expansion and use of salesforce.com within the Caesars organization.  |  read more...
USD 3,500
Business Intelligence Market India 2011
11/29/2011 | published by: Netscribes (India) Pvt. Ltd.
... base tremendously in India. This increase in customer base and an urgency to cater to the massive amount of data is stimulating the need for business intelligence and analytical tools market in India. Currently, the ...  |  read more...
USD 795
CRM System Providers - Industry Market Research Report
11/1/2011 | published by: IBISWorld
... over the next five years, as corporate profit improves and companies adapt cloud computing technologies. Profit will remain steady as the increased costs for on-demand CRM services outweigh the strong profit margins of on-premise services. ...  |  read more...
USD 910
LogNet Systems Private Vendor Watchlist Profile: Multiple-Play Customer Care and Billing Solution
1/10/2012 | published by: IDC
... success factors: market potential, technology/solution, corporate strategy, force multipliers, and customers. Leveraging IDC's expert understanding of the competitive landscape and future outlook, this document highlights company and market information tailored to the investment professional's needs.  |  read more...
USD 3,000
Worldwide Software Business Solutions 2012 Top 10 Predictions
2/7/2012 | published by: IDC
... (HCM), and enterprise collaboration and social solutions (ECSS) markets; software as a service (SaaS)/cloud applications; and software licensing and provisioning for 2012. "2012 will be a year of consolidation across the fastest-growth areas of enterprise ...  |  read more...
USD 3,500
CEM 2.0: Drivers, challenges and opportunities to build the ultimate telecoms experience
3/1/2013 | published by: Informa Media and Telecom
... operators need to start understanding customer expectations better so that they can fulfill even the basic demands, such as service quality, product portfolio, plans and prices. Customer Experience Management (CEM) is about building a customer-centric ...  |  read more...
USD 2,074
BSS Applications Managed Services for Communications Service Providers
12/1/2012 | published by: Informa Media and Telecom
... at a broad area encompassing billing, mediation, CRM, ordering, self service, revenue assurance, fraud management and partner management. The report evaluates CSP requirements for BSS managed services and provides an analysis of global market drivers ...  |  read more...
USD 4,784
Conference Documentation: Pharmaceutical m-Health
10/11/2011 | published by: SMI Publishing, Ltd
... players in this rapidly evolving field. In such an innovative and fast-paced sector, it is essential that you are kept up to date with the numerous ways the pharmaceutical industry can benefit from, and contribute ...  |  read more...
USD 800
North American Mobile Sales Force Automation (SFA) Market
6/8/2011 | published by: Frost & Sullivan
... the market itself remains fragmented -- and feature sets, pricing strategies, and alliances can diverge dramatically among current participants. This study focuses on smartphone-based solutions, and examines current market dynamics, analyzes direct customer feedback regarding ...  |  read more...
USD 6,000
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