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CRM Industry Research & Market Reports

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Worldwide Marketing Automation Applications 2010 Vendor Shares: Aggregation of Shares Among Large Vendors Through Acquisition Behaviors
6/23/2011 | published by: IDC
... New technologies to support social media initiatives are emerging, but a bulk of the spending continues to be focused on analytics-based products," says Mary Wardley, program VP, CRM Applications and Enterprise Applications. "Analytics will again ...  |  read more...
USD 3,000
Worldwide CRM Applications 2011–2015 Forecast: Moderate Optimism Accompanies a Return to Steady Ground
6/28/2011 | published by: IDC
... (2011-2015) and historical sizing (2006-2010) for license and maintenance by four submarkets: marketing automation, sales automation, customer service, and contact center. "CRM applications are transforming to person-, relationship-, and communications-centric processes from their current transactional ...  |  read more...
USD 1,500
Worldwide Sales Automation Applications 2010 Vendor Shares: Application Purchasing Shows Strong Growth Against Backdrop of Market Recovery
6/30/2011 | published by: IDC
... mobile, and commerce-driven environment mean faster, closed-loop access to the critical information that can help drive sales and enable more immediate communications channels to customers," says Mary Wardley, program VP, CRM Applications and Enterprise Applications.  |  read more...
USD 3,000
6/1/2011 | published by: Faulkner Information Services
... data, and to integrate easily with a company's other business applications. SAP CRM competes in a crowded market that includes Oracle, Microsoft, and cloud vendors such as The report profiles SAP's CRM software portfolio.  |  read more...
USD 66
GDC 2012: The Evolving Development Tool Ecosystem and the Rise of Big Data Customer Analytics
3/28/2012 | published by: IDC
... postlaunch to "freemium" titles in particular. Many of the examples offered in this study were culled from meetings and presentations at Game Developers Conference 2012, which took place in San Francisco, California, in early March. ...  |  read more...
USD 3,000
Customer Relationship Management (CRM) Market in China 2010-2014
5/5/2011 | published by: TechNavio - Infiniti Research Ltd.
... increased concerns about data availability could pose a challenge to the growth of this market. The Customer Relationship Management (CRM) market has also been witnessing an increased adoption of cloud based service. Key vendors dominating ...  |  read more...
USD 1,500
Global Sales Force Automation Software Market 2010-2014
9/9/2011 | published by: TechNavio - Infiniti Research Ltd.
... to increase the overall efficiency of the sales cycle. The Global Sales Force Automation Software market has also been witnessing SaaS-based sales force automation software. However, increasing threat from open source vendors could pose a ...  |  read more...
USD 1,500
Global Web Analytics Market 2011-2015
6/1/2012 | published by: TechNavio - Infiniti Research Ltd.
... digital media in marketing campaigns. The Global Web Analytics market has also been witnessing growing demand of mobile analytics. However, lack of skilled personnel could pose a challenge to the growth of this market. TechNavio's ...  |  read more...
USD 1,500
Worldwide Web Analytics Applications 2011–2015 Forecast and 2010 Vendor Shares
12/26/2011 | published by: IDC
... and guidance to CRM software vendors, are provided. "Web analytics are on the cusp of an evolution in the face of the demand to glean more from digital relationships. Web 'site' analytics report on what ...  |  read more...
USD 4,500
Technology Selection: The Emerging Demand to Support Patient Engagement in U.S. Provider Organizations
9/27/2012 | published by: IDC
... private and the public healthcare sectors, has led hospitals and emerging ACOs to a newfound focus on outcomes, patient engagement, and a holistic view of the patient experience. As hospitals seek to implement new business ...  |  read more...
USD 4,500
IDC's Social Business Taxonomy, 2013
2/11/2013 | published by: IDC
... as social workflow use cases broadened. The evolution of social business is discussed from an organizational transformation perspective as well as the technology markets that support and enable this change. The social business taxonomy is ...  |  read more...
USD 1,000
Best Practices: Taishin Bank — An Analytics-Driven Approach to Profitability
4/25/2011 | published by: IDC
... profit-driven strategy is its ability to balance the marketing- and risk-driven approach to pursue optimal profit by looking into both the risk and the revenue dimensions. This report discusses Taishin's business need to embrace advanced ...  |  read more...
USD 4,500
Best Practices: Up Close and Personal: Delivering Delight to Banking Customers in the Middle East & Africa Region
8/25/2011 | published by: IDC
... into the realm of delighting customers by exceeding their expectations and pleasantly surprising them. This study outlines the various technologies that can be beneficial in maintaining high levels of service excellence and delighting banking customers, ...  |  read more...
USD 4,800
Best Practices in Customer Data Management and Customer Record Management
8/29/2011 | published by: IDC
... make marketing and sales functions perform more effectively and efficiently. The analysis provides answers to the following questions: How are standards for customer records created and enforced? Who owns the data or which parts of ...  |  read more...
USD 4,500
Worldwide CRM Applications 2012–2016 Forecast: Moderate But Continued Growth Reflects Organizational Requirements for Differentiation in Customer Engagements
6/26/2012 | published by: IDC
... (2012–2016) and historical sizing (2007–2011) for license and maintenance by four submarkets: marketing automation, sales automation, customer service, and contact center. "CRM applications are at the center of the evolving customer go-to-market strategies, with the ...  |  read more...
USD 4,500
Worldwide Marketing Automation Applications 2011 Vendor Shares: High Growth Shows Return toBuilding Business
6/25/2012 | published by: IDC
... the cornerstone of social spend in the short term. Socialytics and social marketing applications are quickly gaining traction as organizations embrace this channel in its formal marketing agenda," says Mary Wardley, program VP, CRM Applications ...  |  read more...
USD 3,000
Mastering Before Selling: ec4u's Innovative Approach to CRM in the Cloud
1/9/2013 | published by: IDC
... ec4u is recognized as a Specialized Applications Partner for Oracle Germany and the participation in the Early Adopter Program for Oracle Fusion CRM is evidence of its leadership in the field of CRM. This study ...  |  read more...
USD 3,500
Pennywise Solutions Private Vendor Watchlist Profile: Social CRM with SMB Focus
12/7/2012 | published by: IDC
... success factors: market potential, technology/solution, corporate strategy, force multipliers, and customers. Leveraging IDC's expert understanding of the competitive landscape and future outlook, this document highlights company and market information tailored to the investment professional's needs.  |  read more...
USD 3,000
Western European Vertical Markets, CRM Applications Spending Forecast, 2010–2015
3/29/2012 | published by: IDC
... Western European countries: France, Germany, Italy, Spain, and the U.K. The study covers the following 11 vertical markets: discrete manufacturing, process manufacturing, retail/wholesale, financial services, business services, transport, communications, utilities, government and education, healthcare, and ...  |  read more...
USD 10,400
CEM 2.0: Drivers, challenges and opportunities to build the ultimate telecoms experience
3/1/2013 | published by: Informa Media and Telecom
... operators need to start understanding customer expectations better so that they can fulfill even the basic demands, such as service quality, product portfolio, plans and prices. Customer Experience Management (CEM) is about building a customer-centric ...  |  read more...
USD 2,074
BSS Applications Managed Services for Communications Service Providers
12/1/2012 | published by: Informa Media and Telecom
... at a broad area encompassing billing, mediation, CRM, ordering, self service, revenue assurance, fraud management and partner management. The report evaluates CSP requirements for BSS managed services and provides an analysis of global market drivers ...  |  read more...
USD 4,784
Conference Documentation: Pharmaceutical m-Health
10/11/2011 | published by: SMI Publishing, Ltd
... players in this rapidly evolving field. In such an innovative and fast-paced sector, it is essential that you are kept up to date with the numerous ways the pharmaceutical industry can benefit from, and contribute ...  |  read more...
USD 800
North American Mobile Sales Force Automation (SFA) Market
6/8/2011 | published by: Frost & Sullivan
... the market itself remains fragmented -- and feature sets, pricing strategies, and alliances can diverge dramatically among current participants. This study focuses on smartphone-based solutions, and examines current market dynamics, analyzes direct customer feedback regarding ...  |  read more...
USD 6,000
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