CRM Market Research Reports & Industry Analysis
CRM Industry Research & Market Reports
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Web Analytics
... projected to reach a revised size of US$8.5 Billion by 2027, growing at aCAGR of 15.4% over the period 2020-2027. Large Enterprises, one of the segments analyzed in the report, is projected to record 14.8% ... Read More
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Customer Relationship Management (CRM) Software
... estimated at US$55.3 Billion in the year 2020, is projected to reach a revised size of US$123.8 Billion by 2027, growing at aCAGR of 12.2% over the period 2020-2027. SMEs, one of the segments analyzed ... Read More
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Customer Engagement Solutions
... year 2020, is projected to reach a revised size of US$34.1 Billion by 2027, growing at aCAGR of 12.5% over the period 2020-2027. Solutions, one of the segments analyzed in the report, is projected to ... Read More
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GDPR Services
... projected to reach a revised size of US$4.4 Billion by 2027, growing at aCAGR of 18.2% over the period 2020-2027. Solutions, one of the segments analyzed in the report, is projected to record 17.4% CAGR ... Read More
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Worldwide Customer Communications Management Software Market Shares, 2021: Visibility to Customer Satisfaction Rebounds Growth
... revenue."Companies large and small must invest in dynamic, real-time, and personalized communications with their customers," according to Marci Maddox, research vice president of IDC's Persuasive Content and Digital Experience Strategies program. "Increasingly, the relationship with ... Read More
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Smart Process Application Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2022-2027
... to reach US$ 71.6 Billion by 2027, exhibiting a growth rate (CAGR) of 12.2% during 2022-2027. Keeping in mind the uncertainties of COVID-19, we are continuously tracking and evaluating the direct as well as the ... Read More
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Platform Culture Determines the Performance of Martech Majors and Their Customers
... internal front-office product teams determines the level of fragmentation or interoperability customers will inherit from their vendors. Integration is now more important to buyers than innovation at the product level, but innovation is needed in ... Read More
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Customer Data Platform Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)
... CAGR of 27.41% over the forecast period (2022 - 2027). Due to the growing demand for analyses of consumer behavior across industries, the market is likely to grow at a higher rate during the forecast ... Read More
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Business Applications Markets in China
... economy maintains a high speed growth which has been stimulated by the consecutive increases of industrial output, imports & exports, consumer consumption and capital investment for over two decades. This new study examines China's economic ... Read More
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Global Web Analytics Market 2022-2026
... Our report on the web analytics market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an up-to-date analysis ... Read More
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Business Analytics & Enterprise Software Global Market Briefing 2022: Ukraine-Russia War Impact
... market accounting for 30.8%. In terms of per capita consumption, the market was $45.5 and in terms of global GDP, the market was 0.36%. Business Analytics & Enterprise Software was the largest segment within the ... Read More
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IDC PlanScape: Marketplaces for Retailers
... business moments."Marketplaces are one of several digital tools that companies can use to improve and manage their market presence besides physical retail," said Cristiano Quattrini, associate senior advisor, IDC. "The best combination of solutions to ... Read More
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IDC PeerScape: Practices for Developing a Successful Customer Experience Initiative
... to customer service," says David Weldon, adjunct research analyst with IDC's IT Executive Programs (IEP). "Customer engagement is fundamental to the entire situation; early on, it is less important, but further along the journey, when ... Read More
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Customer Experience at the Core of Digital Transformation in Banking, Financial Services, and Insurance, 2022
... shifted to working from home and customers sought alternative means of interaction. Banking, financial services, and insurance (BFSI) organizations made major changes to their processes and technology to address the initial crisis. Contact centers were ... Read More
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Saudi Arabia CRM Software Market, By Deployment (On-Premises, Cloud), By Enterprise (Large Enterprise, SMEs), By Application (Marketing and Sales Automation, Customer Management, Lead Generation & Customer Retention, Others), By Vertical (BFSI, Manufacturing, IT & Telecom, Retail & Consumer Goods, Healthcare), By Region, Competition Forecast & Opportunities, 2027
... Telecom, Retail & Consumer Goods, Healthcare), By Region, Competition Forecast & Opportunities, 2027 Saudi Arabia CRM software market is projected to grow at a significant CAGR during the forecast period, 2023-2027. The market growth can ... Read More
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Japan Unified Communications and Collaborative Workspace Shares, 2021: From Hybrid Work to Omni-Work
... performance in 2021. IDC classifies the market into four major solution segments — the IP telephony market, IP conference system market, IP contact center (IPCC) system market, and the collaborative workspace market — to analyze ... Read More
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Worldwide Sales Force Productivity and Management Software Forecast, 2022–2026
... drivers and inhibitors of the sales force productivity and management software market as well as a breakdown of public cloud and on-premises/other software deployment segments."While innovation in the sales tech space continues, IDC expects there ... Read More
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Global Social CRM Software Market 2022 by Company, Regions, Type and Application, Forecast to 2028
... segmentation market growth, market share, competitive Landscape, sales analysis, impact of domestic and global market players, value chain optimization, trade regulations, recent developments, opportunities analysis, strategic market growth analysis, product launches, area marketplace expanding, and ... Read More
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Social Media Analytics Market Forecast to 2028 – COVID-19 Impact and Global Analysis – by Component [Solutions and Services (Professional Services and Managed Services)], Application (Customer Experience Management, Competitive Intelligence, Sales & Marketing Management, and Others), Deployment (Cloud and On-Premise), Organization Size (Large Enterprises and SMEs), and Vertical (BFSI, IT & Telecommunication, Media & Entertainment, Retail & e-Commerce, and Others)
... and Others), Deployment (Cloud and On-Premise), Organization Size (Large Enterprises and SMEs), and Vertical (BFSI, IT & Telecommunication, Media & Entertainment, Retail & e-Commerce, and Others) The social media analytics market is projected to reach ... Read More
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Global Hotel CRM Software Market Research Report 2022 - Market Size, Current Insights and Development Trends
... geography), competitor landscape, recent status, and development trends. Furthermore, the report provides strategies for companies to overcome threats posed by COVID-19. Technological innovation and advancement will further optimize the performance of the product, enabling it ... Read More
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Global Real Estate CRM Software Market Research Report 2022 - Market Size, Current Insights and Development Trends
... platform specialized to their needs. It helps realtors speed up routine processes and stay in touch with clients and prospective customers. The report focuses on the Real Estate CRM Software market size, segment size (mainly ... Read More
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Global CRM Software Market Research Report 2022 - Market Size, Current Insights and Development Trends
... landscape, recent status, and development trends. Furthermore, the report provides strategies for companies to overcome threats posed by COVID-19. Technological innovation and advancement will further optimize the performance of the product, enabling it to acquire ... Read More
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Global Android CRM Software Market Research Report 2022 - Market Size, Current Insights and Development Trends
... geography), competitor landscape, recent status, and development trends. Furthermore, the report provides strategies for companies to overcome threats posed by COVID-19. Technological innovation and advancement will further optimize the performance of the product, enabling it ... Read More
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Rethinking Customer Relationships for Broadcom's Acquisition of VMware: Using Facts to Drive a Strategic Partnership
... a business partnership over the next several years. "Broadcom and VMware customers should double down on their relationships with these vendors by focusing on communications, product planning, and road maps, with a move toward a ... Read More
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The Digital-First CEO: A Pathfinder for the Digital Business
... capabilities and technology. Coming out of the COVID-19 pandemic, a new breed of digital-first CEOs has emerged. These flagbearers of digital-first approaches are moving beyond transformation and aim for their companies to become digital businesses.“As ... Read More
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