Home > Browse Research > Technology & Media > Software & Enterprise Computing > CRM & Customer Service > CRM

CRM: market research reports

CRM market research reports and industry analysis

Global Customer Relationship Management Market 2008-2011 5/25/2009 \| published by: Infiniti Research Limited ... three to share data on prospects, customers, partners, competitors and employees. The purpose of CRM software is to manage the customer through the entire lifecycle; i.e. from prospect to qualified opportunity to order. Amidst the ... \| read more...	$1,125.00
China CRM (exCC) Market 2009-2013 Forecast and Analysis: Developing Status and Road Map 5/20/2009 \| published by: IDC ... analyses. Definitely, the CRM (exCC) applications market is a huge potential market in China, despite the adverse impact by the global economic crisis. However, from IDC's point of view, it will still be full of ... \| read more...	$5,000.00
Large Retailer Expands Analytics Services with Outsourced Support 5/3/2009 \| published by: IDC ... the analytics team supports internal marketing and management analytics needs and how it works with its outsourcing provider, Wipro, to handle the large volume of analytics projects. The study outlines the challenges faced by the ... \| read more...	$3,500.00
Canadian CRM Solution Services Demand-Side Analysis, 2008 4/10/2009 \| published by: IDC ... of CRM solutions over the next 12 months? What are the drivers and inhibitors for CRM adoption in Canada? How much do IT decision makers expect to spend on CRM over the next 12 months? ... \| read more...	$4,500.00
Forecast For Management: Application of IT, 2008 and 2009 4/1/2009 \| published by: IDC ... the disciplines discussed. This study also examines the ever-expanding digital universe and the newer technologies organisations are developing to manage and exploit this information growth. "IDC's 2008-2009 Forecast for Management Survey found that information is ... \| read more...	$3,500.00
Latin American Mobile Enterprise Service Market 3/31/2009 \| published by: Frost & Sullivan ... Latin America. Many companies in the region, are starting to find the solution in wireless devices and applications such as PTT, mobile office and CRM/SFA that enable their employees to conduct business anytime and anywhere. \| read more...	$6,000.00
Worldwide and U.S. CRM Services 2009-2013 Forecast 3/27/2009 \| published by: IDC ... impact on the CRM services market for the period up to 2013. "In 2009, companies must do more with less as they strive to provide high levels of customer service with limited resources. But while ... \| read more...	$4,500.00
Worldwide CRM Applications 2009-2013 Forecast: A First Look in These Uncertain Times 3/18/2009 \| published by: IDC ... for this market. Historical and forecast revenue data is shown for the total worldwide market and by operating environment. "The market for enterprise applications, including CRM applications, is one that is viewed as aiding internal ... \| read more...	$1,500.00
Decision Matrix: Government CRM (Competitor Focus) 3/4/2009 \| published by: Datamonitor ... evaluation of market impact and exploration of customer sentiment of leading solutions. Scope Identifies which technology vendors that government agencies should shortlist when considering the purchase of a CRM solution Provides a comparative technology assessment ... \| read more...	$3,395.00
Best Practices in Sales Performance Improvement: Global Inside Sales Strategies 2/24/2009 \| published by: IDC ... companies in managing global inside sales organizations. An effective inside sales strategy offers the unusual combination of lower costs, higher productivity, and greater customer satisfaction. Rolling this strategy out on a global stage magnifies both ... \| read more...	$3,500.00
APAC Telecom CRM Market 2008-2011 2/23/2009 \| published by: Infiniti Research Limited ... forward to add community based interactive functionalities and framing the architecture for new collaborative features in CRM to enhance customer experience. The focus is on understanding the collaborative needs and to incorporate it in CRM ... \| read more...	$1,125.00
EMEA Telecom CRM Market 2008-2011 2/23/2009 \| published by: Infiniti Research Limited ... retain existing customers and improve customer experience among the telecom companies. Relationship management and account management identify new business prospects thus providing new business opportunities. Further, price calculation and deal preparation for sales negotiations are ... \| read more...	$1,125.00
North America Telecom CRM Market 2008-2011 2/23/2009 \| published by: Infiniti Research Limited ... increase in the demand for CRM to enhance business growth and revenue by the telecom companies. Business opportunity is provided through the relationship management and account management, which identifies the business prospects. Further, tools are ... \| read more...	$1,125.00
MarketWatch: Technology 2/17/2009 \| published by: Datamonitor ... It provides monthly insight into the key events in the technology industry. The report contains the latest news, analysis and opinion, covering all the month's major issues and events in software, hardware, CRM and eCommerce. \| read more...	$200.00
Worldwide Small and Medium-Sized Business CRM Applications 2008-2012 Forecast 2/13/2009 \| published by: IDC ... align most with their business processes, and provide better information about customers for decision makers. Economic forces will impact the short-term horizon but will rebound by the end of the forecast period." - Judy Hodges, ... \| read more...	$4,500.00
Western Europe, Vertical Markets CRM Applications Spending, Forecast 2007-2012 2/9/2009 \| published by: IDC This document is about Western Europe, Vertical Markets CRM Applications Spending, Forecast 2007-2012 \| read more...	$10,400.00
Economic Downturn Update: Western European Business Analytics Forecast 2008-2012 2/9/2009 \| published by: IDC ... the slowest are datawarehouse generation (5.0% CAGR) and supply chain and operations management analytics (5.1% CAGR). "As organizations endeavor to gain control of their business-related data sources and leverage the value in the information contained ... \| read more...	$6,500.00
Demand for Hosted Business Applications: Part 1—CRM 2/5/2009 \| published by: In-Stat ... data from In-Stat's March 2008 SaaS survey, examining the adoption drivers and inhibitors for hosted customer relationship management (CRM) applications among US business decision-makers. This report looks at three categories of survey respondents: 1. 163 ... \| read more...	$995.00
The Future of Software Delivery: The opportunities and challenges of emerging software delivery models 2/4/2009 \| published by: Business Insights ... an on-premise application and host it on site, they can have it delivered on-demand, as a service or hosted by the software provider or a third party. But while these new models offer more choice ... \| read more...	$2,875.00
Cloudy Forecast for Salesforce.com's On-demand Service Initiative (Analyst Opinion) 1/30/2009 \| published by: Datamonitor ... actively pushing beyond salesforce automation into other application areas. Capitalizing on acquisitions and integrations, the company unveiled a new customer-service-focused initiative called the Service Cloud. This solution redefines multi-channel support, aiming to tap into customer ... \| read more...	$150.00
Decision Matrix: Selecting an on-demand CRM vendor (Competitor Focus) 1/27/2009 \| published by: Datamonitor ... the on-demand CRM market and presents advice on which vendors should be explored, considered and shortlisted. Scope Provides an overview of the most important trends driving the competitive dynamics in the on-demand CRM market. Benchmarks ... \| read more...	$3,395.00
Worldwide On-Demand CRM Applications 2008-2012 Forecast and 2007 Vendor Shares: On-Demand Offerings Compelling in a Down Economy 1/26/2009 \| published by: IDC ... provided, along with the future market outlook and guidance to CRM software vendors. "With the current economic environment, IDC expects organizations will take advantage of the delivery model but it will not be a wholesale ... \| read more...	$4,900.00
Western European CRM Vertical Competitive Analysis, 2008 1/26/2009 \| published by: IDC ... the region overall and for the five largest verticals (in five European countries). Finally, the study provides essential guidance on key strategic priorities for CRM vendors. Financial services, utilities, and healthcare/education were the fastest-growing verticals ... \| read more...	$6,000.00
Worldwide Small and Medium-Sized Business CRM Applications 2007 Vendor Shares by Company Size Segment: Salesforce.com and Oracle Lead the Two Top 10 Rankings 1/23/2009 \| published by: IDC ... and share size. The study provides total market sizing for each of the two segments, a future market outlook, and guidance for SMB CRM software vendors. "Vendors best positioned in the SMB CRM applications market ... \| read more...	$3,500.00
Japan CRM Solutions 2008-2012 Forecast and 2007 Analysis 1/22/2009 \| published by: IDC ... sales force automation (SFA) and marketing, expanded. Moreover, the deployment of software as a service (SaaS)-CRM is making good progress. Customers' needs in terms of products and services diversify each year. Upon the basic approach ... \| read more...	$5,000.00

< prev 5 6 7 8 9 10 11 12 13 14 next >