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CRM market research reports and industry analysis

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Worldwide On-Demand CRM Applications 2010–2014 Forecast and 2009 Vendor Shares
12/12/2010 | published by: IDC
... with the future market outlook and guidance to CRM software vendors. "The 'cloud' and its related applications represent a fundamental shift in IT. On-demand CRM products are a part of this shift but must remain ...  |  read more...
USD 4,500
Large Retailer Expands Analytics Services with Outsourced Support
5/3/2009 | published by: IDC
... the analytics team supports internal marketing and management analytics needs and how it works with its outsourcing provider, Wipro, to handle the large volume of analytics projects. The study outlines the challenges faced by the ...  |  read more...
USD 3,500
China CRM (exCC) Market 2009–2013 Forecast and Analysis: Developing Status and Road Map
5/20/2009 | published by: IDC
... analyses. Definitely, the CRM (exCC) applications market is a huge potential market in China, despite the adverse impact by the global economic crisis. However, from IDC's point of view, it will still be full of ...  |  read more...
USD 5,000
Enterprises Need to Say “I Do” to the Marriage of CRM and Social Media
6/1/2009 | published by: Yankee Group
... within the realm of traditional business applications. Although social media is a disruptive technology, its real benefit will come when businesses incorporate it within day-to-day customer life cycle processes to engage in real-time customer conversations.  |  read more...
USD 995
Worldwide Marketing Automation 2008 Vendor Shares: Opportunity in a Down Economy
6/10/2009 | published by: IDC
... marketing automation applications market is a long way from hitting either maturity or full penetration in end-user organizations," says Mary Wardley, research vice president, CRM Applications Research. "Suppliers of applications can play a significant role ...  |  read more...
USD 3,500
Worldwide Sales Automation 2008 Vendor Shares: Moves into Second-Place Position
6/14/2009 | published by: IDC
... to stall the purchase, implementation, and use of sales force automation products. Organizations must allow the automation products to do what they do best — provide the internal consistency to help weather the storm." — ...  |  read more...
USD 4,000
Oracle PeopleSoft Enterprise Customer Relationship Management
12/1/2010 | published by: Faulkner Information Services
... and keep their existing ones, the importance of customer relationship management (CRM) software solutions is only increasing. One of the leading providers is Oracle, which acquired the Enterprise CRM suite with its acquisition of PeopleSoft.  |  read more...
USD 66
IT Solution Priorities in Western European Vertical Markets, An IDC Survey 2010
10/4/2010 | published by: IDC
... 2,194 companies with more than 20 employees. The survey looks at several themes, including: Vertical market IT spending directions Priorities, current adoption, and adoption plans for horizontal solutions (including ERP, CRM, UC/collaborative technologies, content/document management, ...  |  read more...
USD 7,200
Software as a Service 2009: Customer Relationship Management End-User Study
7/13/2009 | published by: IDC
... plans associated with customer relationship management (CRM) software-as-a-service (SaaS) solutions. This study aims to find familiarity of the respondents with SaaS and the benefits that are associated with using SaaS. This study also deeps dive ...  |  read more...
USD 4,500
Worldwide Web Analytics Applications 2009–2013 Forecast and 2008 Vendor Shares: The Online World Continues to Build
7/14/2009 | published by: IDC
... also included. "In the current economic climate, the online channel presents a mechanism to scale customer outreach programs at a much lower cost than traditional marketing channels. However, an unstructured approach can also result in ...  |  read more...
USD 4,500
CRM Market Trends
3/1/2011 | published by: Faulkner Information Services
... and citizen satisfaction. Because enterprises must compete based on relationships, and not just on the basic products and services customers have come to expect, they must accurately pinpoint which customer populations most directly drive their ...  |  read more...
USD 198
Social Software Buyer Case Study: National Instruments Selects Lithium for Community Support and to Generate New Product Ideas
4/28/2011 | published by: IDC
... social software investment. Social software has received increased attention over recent years, but the question of how end users are approaching business requirements, vendor/product selection, and solution rollout to achieve successful usage levels has been ...  |  read more...
USD 3,500
Take over the Traditional CRM with Competitive Customer Experience Management
4/26/2011 | published by: IDC
... the Japanese report IDC #J11300151) analyzes the policies that enterprises have to take in order to use IT in realizing customer experience management (CEM) as the speed at which the market changes and competition increases.  |  read more...
USD 2,000
European End-User Software Trends 2011: Adoption of Enterprise Application Cloud Services
4/18/2011 | published by: IDC
... ERM, CRM, and HCM applications. Additionally, they were asked about their concerns in terms of using SaaS in their organization. This study analyzes the survey results, which are detailed out by country, industry, and organization ...  |  read more...
USD 6,400
Business Strategy: Social Media — Time for Asia/Pacific Banks to Engage in Social CRM?
6/13/2011 | published by: IDC
... it comes to engaging in social CRM and how we see the social business movement at organizations evolving. IDC Financial Insights is hardly alone in believing that social media has the potential to utterly redefine ...  |  read more...
USD 4,500
Worldwide Marketing Automation Applications 2010 Vendor Shares: Aggregation of Shares Among Large Vendors Through Acquisition Behaviors
6/23/2011 | published by: IDC
... New technologies to support social media initiatives are emerging, but a bulk of the spending continues to be focused on analytics-based products," says Mary Wardley, program VP, CRM Applications and Enterprise Applications. "Analytics will again ...  |  read more...
USD 3,000
Worldwide CRM Applications 2011–2015 Forecast: Moderate Optimism Accompanies a Return to Steady Ground
6/28/2011 | published by: IDC
... (2011-2015) and historical sizing (2006-2010) for license and maintenance by four submarkets: marketing automation, sales automation, customer service, and contact center. "CRM applications are transforming to person-, relationship-, and communications-centric processes from their current transactional ...  |  read more...
USD 1,500
Worldwide Sales Automation Applications 2010 Vendor Shares: Application Purchasing Shows Strong Growth Against Backdrop of Market Recovery
6/30/2011 | published by: IDC
... mobile, and commerce-driven environment mean faster, closed-loop access to the critical information that can help drive sales and enable more immediate communications channels to customers," says Mary Wardley, program VP, CRM Applications and Enterprise Applications.  |  read more...
USD 3,000
6/1/2011 | published by: Faulkner Information Services
... data, and to integrate easily with a company's other business applications. SAP CRM competes in a crowded market that includes Oracle, Microsoft, and cloud vendors such as The report profiles SAP's CRM software portfolio.  |  read more...
USD 66
Worldwide Software Business Solutions 2012 Top 10 Predictions
2/7/2012 | published by: IDC
... (HCM), and enterprise collaboration and social solutions (ECSS) markets; software as a service (SaaS)/cloud applications; and software licensing and provisioning for 2012. "2012 will be a year of consolidation across the fastest-growth areas of enterprise ...  |  read more...
USD 3,500
Healarium Private Vendor Watchlist Profile: A CRM-Like Health and Wellness Management System
2/15/2012 | published by: IDC
... success factors: market potential, technology/solution, corporate strategy, force multipliers, and customers. Leveraging IDC's expert understanding of the competitive landscape and future outlook, this document highlights company and market information tailored to the investment professional's needs.  |  read more...
USD 3,000
Best Practices: Taishin Bank — An Analytics-Driven Approach to Profitability
4/25/2011 | published by: IDC
... profit-driven strategy is its ability to balance the marketing- and risk-driven approach to pursue optimal profit by looking into both the risk and the revenue dimensions. This report discusses Taishin's business need to embrace advanced ...  |  read more...
USD 4,500
CRM System Providers - Industry Market Research Report
11/1/2011 | published by: IBISWorld
... over the next five years, as corporate profit improves and companies adapt cloud computing technologies. Profit will remain steady as the increased costs for on-demand CRM services outweigh the strong profit margins of on-premise services. ...  |  read more...
USD 910
Western European Vertical Markets, CRM Applications Spending Forecast, 2010–2015
3/29/2012 | published by: IDC
... Western European countries: France, Germany, Italy, Spain, and the U.K. The study covers the following 11 vertical markets: discrete manufacturing, process manufacturing, retail/wholesale, financial services, business services, transport, communications, utilities, government and education, healthcare, and ...  |  read more...
USD 10,400
LogNet Systems Private Vendor Watchlist Profile: Multiple-Play Customer Care and Billing Solution
1/10/2012 | published by: IDC
... success factors: market potential, technology/solution, corporate strategy, force multipliers, and customers. Leveraging IDC's expert understanding of the competitive landscape and future outlook, this document highlights company and market information tailored to the investment professional's needs.  |  read more...
USD 3,000
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