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CRM Industry Research & Market Reports

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Software as a Service 2009: Customer Relationship Management End-User Study
7/13/2009 | published by: IDC
... plans associated with customer relationship management (CRM) software-as-a-service (SaaS) solutions. This study aims to find familiarity of the respondents with SaaS and the benefits that are associated with using SaaS. This study also deeps dive ...  |  read more...
USD 4,500
Worldwide Web Analytics Applications 2009–2013 Forecast and 2008 Vendor Shares: The Online World Continues to Build
7/14/2009 | published by: IDC
... also included. "In the current economic climate, the online channel presents a mechanism to scale customer outreach programs at a much lower cost than traditional marketing channels. However, an unstructured approach can also result in ...  |  read more...
USD 4,500
CRM Market Trends
3/1/2011 | published by: Faulkner Information Services
... and citizen satisfaction. Because enterprises must compete based on relationships, and not just on the basic products and services customers have come to expect, they must accurately pinpoint which customer populations most directly drive their ...  |  read more...
USD 198
Social Software Buyer Case Study: National Instruments Selects Lithium for Community Support and to Generate New Product Ideas
4/28/2011 | published by: IDC
... social software investment. Social software has received increased attention over recent years, but the question of how end users are approaching business requirements, vendor/product selection, and solution rollout to achieve successful usage levels has been ...  |  read more...
USD 3,500
Take over the Traditional CRM with Competitive Customer Experience Management
4/26/2011 | published by: IDC
... the Japanese report IDC #J11300151) analyzes the policies that enterprises have to take in order to use IT in realizing customer experience management (CEM) as the speed at which the market changes and competition increases.  |  read more...
USD 2,000
European End-User Software Trends 2011: Adoption of Enterprise Application Cloud Services
4/18/2011 | published by: IDC
... ERM, CRM, and HCM applications. Additionally, they were asked about their concerns in terms of using SaaS in their organization. This study analyzes the survey results, which are detailed out by country, industry, and organization ...  |  read more...
USD 6,400
Business Strategy: Social Media — Time for Asia/Pacific Banks to Engage in Social CRM?
6/13/2011 | published by: IDC
... it comes to engaging in social CRM and how we see the social business movement at organizations evolving. IDC Financial Insights is hardly alone in believing that social media has the potential to utterly redefine ...  |  read more...
USD 4,500
Worldwide Marketing Automation Applications 2010 Vendor Shares: Aggregation of Shares Among Large Vendors Through Acquisition Behaviors
6/23/2011 | published by: IDC
... New technologies to support social media initiatives are emerging, but a bulk of the spending continues to be focused on analytics-based products," says Mary Wardley, program VP, CRM Applications and Enterprise Applications. "Analytics will again ...  |  read more...
USD 3,000
Worldwide CRM Applications 2011–2015 Forecast: Moderate Optimism Accompanies a Return to Steady Ground
6/28/2011 | published by: IDC
... (2011-2015) and historical sizing (2006-2010) for license and maintenance by four submarkets: marketing automation, sales automation, customer service, and contact center. "CRM applications are transforming to person-, relationship-, and communications-centric processes from their current transactional ...  |  read more...
USD 1,500
Worldwide Sales Automation Applications 2010 Vendor Shares: Application Purchasing Shows Strong Growth Against Backdrop of Market Recovery
6/30/2011 | published by: IDC
... mobile, and commerce-driven environment mean faster, closed-loop access to the critical information that can help drive sales and enable more immediate communications channels to customers," says Mary Wardley, program VP, CRM Applications and Enterprise Applications.  |  read more...
USD 3,000
SAP CRM
6/1/2011 | published by: Faulkner Information Services
... data, and to integrate easily with a company's other business applications. SAP CRM competes in a crowded market that includes Oracle, Microsoft, and cloud vendors such as Salesforce.com. The report profiles SAP's CRM software portfolio.  |  read more...
USD 66
CRM System Providers - Industry Market Research Report
11/1/2011 | published by: IBISWorld
... over the next five years, as corporate profit improves and companies adapt cloud computing technologies. Profit will remain steady as the increased costs for on-demand CRM services outweigh the strong profit margins of on-premise services. ...  |  read more...
USD 910
IDC Sales Leadership Board Meeting Notes: October 14 and 15, 2009
11/9/2009 | published by: IDC
... attendance. Key findings from the discussions are provided in the form of IDC insight and attendee quotes. Many quotes are representative of what at least two or more companies are doing in their organizations. No ...  |  read more...
USD 995
Japan CRM Applications 2009–2013 Forecast and 2008 Analysis
12/16/2009 | published by: IDC
... caused by the U.S. financial collapse in 2008, there was a rapid decline in new projects for three months from October 2008 onward. Looking at the situation during the first six months of 2009, the ...  |  read more...
USD 5,000
Western European Customer Relationship Management Applications Forecast Update 2009–2013
12/1/2009 | published by: IDC
... ongoing efforts to provide the latest market intelligence that incorporates updated guidance from vendors, channels, reported financial results and other public data made available since the previous forecast. For the original report, please see: Western ...  |  read more...
USD 2,400
Electronic Commerce Key Recent Media Coverage, December 2009
12/15/2009 | published by: Information Sources Inc.
... methods of sales promotion and advertising to creative approaches to customer relations, familiarity with developments in the world of e-commerce is essential for anyone who buys or sells almost anything. This monthly edition of TecTrends ...  |  read more...
USD 79.95
LogNet Systems Private Vendor Watchlist Profile: Multiple-Play Customer Care and Billing Solution
1/10/2012 | published by: IDC
... success factors: market potential, technology/solution, corporate strategy, force multipliers, and customers. Leveraging IDC's expert understanding of the competitive landscape and future outlook, this document highlights company and market information tailored to the investment professional's needs.  |  read more...
USD 3,000
Worldwide Software Business Solutions 2012 Top 10 Predictions
2/7/2012 | published by: IDC
... (HCM), and enterprise collaboration and social solutions (ECSS) markets; software as a service (SaaS)/cloud applications; and software licensing and provisioning for 2012. "2012 will be a year of consolidation across the fastest-growth areas of enterprise ...  |  read more...
USD 3,500
Healarium Private Vendor Watchlist Profile: A CRM-Like Health and Wellness Management System
2/15/2012 | published by: IDC
... success factors: market potential, technology/solution, corporate strategy, force multipliers, and customers. Leveraging IDC's expert understanding of the competitive landscape and future outlook, this document highlights company and market information tailored to the investment professional's needs.  |  read more...
USD 3,000
Best Practices: Up Close and Personal: Delivering Delight to Banking Customers in the Middle East & Africa Region
8/25/2011 | published by: IDC
... into the realm of delighting customers by exceeding their expectations and pleasantly surprising them. This study outlines the various technologies that can be beneficial in maintaining high levels of service excellence and delighting banking customers, ...  |  read more...
USD 4,800
Best Practices in Customer Data Management and Customer Record Management
8/29/2011 | published by: IDC
... make marketing and sales functions perform more effectively and efficiently. The analysis provides answers to the following questions: How are standards for customer records created and enforced? Who owns the data or which parts of ...  |  read more...
USD 4,500
CRM Market in India 2011
9/30/2011 | published by: Netscribes (India) Pvt. Ltd.
... bases in the world, Indian firms across verticals such as Automobile, Banking, Financial Services & Insurance (BFSI), Healthcare, Retail etc are focusing more on customers over products. Customer Relationship Management (CRM) enables organizations to achieve ...  |  read more...
USD 795
Worldwide CRM Applications 2012–2016 Forecast: Moderate But Continued Growth Reflects Organizational Requirements for Differentiation in Customer Engagements
6/26/2012 | published by: IDC
... (2012–2016) and historical sizing (2007–2011) for license and maintenance by four submarkets: marketing automation, sales automation, customer service, and contact center. "CRM applications are at the center of the evolving customer go-to-market strategies, with the ...  |  read more...
USD 4,500
Learning Organisations, Customer Relationship Management, Networks, Performance Outcomes
8/6/2010 | published by: Emerald Group Publishing Limited
... round table approach to solicit views from hospitality practitioners, academics and government representatives. The challenges have been considered from a strategic perspective as well as from marketing, human resources, technology, finance and destination management perspectives.  |  read more...
USD 199
Worldwide Marketing Automation Applications 2011 Vendor Shares: High Growth Shows Return toBuilding Business
6/25/2012 | published by: IDC
... the cornerstone of social spend in the short term. Socialytics and social marketing applications are quickly gaining traction as organizations embrace this channel in its formal marketing agenda," says Mary Wardley, program VP, CRM Applications ...  |  read more...
USD 3,000
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