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CRM market research reports and industry analysis

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Global Customer Relationship Management Market 2008-2011
5/25/2009 | published by: TechNavio - Infiniti Research Ltd.
... three to share data on prospects, customers, partners, competitors and employees. The purpose of CRM software is to manage the customer through the entire lifecycle; i.e. from prospect to qualified opportunity to order. Amidst the ...  |  read more...
USD 1,125
China CRM (exCC) Market 2009–2013 Forecast and Analysis: Developing Status and Road Map
5/20/2009 | published by: IDC
... analyses. Definitely, the CRM (exCC) applications market is a huge potential market in China, despite the adverse impact by the global economic crisis. However, from IDC's point of view, it will still be full of ...  |  read more...
USD 5,000
Large Retailer Expands Analytics Services with Outsourced Support
5/3/2009 | published by: IDC
... the analytics team supports internal marketing and management analytics needs and how it works with its outsourcing provider, Wipro, to handle the large volume of analytics projects. The study outlines the challenges faced by the ...  |  read more...
USD 3,500
Canadian CRM Solution Services Demand-Side Analysis, 2008
4/10/2009 | published by: IDC
... of CRM solutions over the next 12 months? What are the drivers and inhibitors for CRM adoption in Canada? How much do IT decision makers expect to spend on CRM over the next 12 months? ...  |  read more...
USD 4,500
Forecast For Management: Application of IT, 2008 and 2009
4/1/2009 | published by: IDC
... the disciplines discussed. This study also examines the ever-expanding digital universe and the newer technologies organisations are developing to manage and exploit this information growth. "IDC's 2008-2009 Forecast for Management Survey found that information is ...  |  read more...
USD 3,500
Latin American Mobile Enterprise Service Market
3/31/2009 | published by: Frost & Sullivan
... Latin America. Many companies in the region, are starting to find the solution in wireless devices and applications such as PTT, mobile office and CRM/SFA that enable their employees to conduct business anytime and anywhere.  |  read more...
USD 6,000
Worldwide and U.S. CRM Services 2009-2013 Forecast
3/27/2009 | published by: IDC
... impact on the CRM services market for the period up to 2013. "In 2009, companies must do more with less as they strive to provide high levels of customer service with limited resources. But while ...  |  read more...
USD 4,500
Worldwide CRM Applications 2009-2013 Forecast: A First Look in These Uncertain Times
3/18/2009 | published by: IDC
... for this market. Historical and forecast revenue data is shown for the total worldwide market and by operating environment. "The market for enterprise applications, including CRM applications, is one that is viewed as aiding internal ...  |  read more...
USD 1,500
Best Practices in Sales Performance Improvement: Global Inside Sales Strategies
2/24/2009 | published by: IDC
... companies in managing global inside sales organizations. An effective inside sales strategy offers the unusual combination of lower costs, higher productivity, and greater customer satisfaction. Rolling this strategy out on a global stage magnifies both ...  |  read more...
USD 3,500
APAC Telecom CRM Market 2008-2011
2/23/2009 | published by: TechNavio - Infiniti Research Ltd.
... forward to add community based interactive functionalities and framing the architecture for new collaborative features in CRM to enhance customer experience. The focus is on understanding the collaborative needs and to incorporate it in CRM ...  |  read more...
USD 1,125
EMEA Telecom CRM Market 2008-2011
2/23/2009 | published by: TechNavio - Infiniti Research Ltd.
... retain existing customers and improve customer experience among the telecom companies. Relationship management and account management identify new business prospects thus providing new business opportunities. Further, price calculation and deal preparation for sales negotiations are ...  |  read more...
USD 1,125
North America Telecom CRM Market 2008-2011
2/23/2009 | published by: TechNavio - Infiniti Research Ltd.
... increase in the demand for CRM to enhance business growth and revenue by the telecom companies. Business opportunity is provided through the relationship management and account management, which identifies the business prospects. Further, tools are ...  |  read more...
USD 1,125
Worldwide Small and Medium-Sized Business CRM Applications 2008-2012 Forecast
2/13/2009 | published by: IDC
... align most with their business processes, and provide better information about customers for decision makers. Economic forces will impact the short-term horizon but will rebound by the end of the forecast period." - Judy Hodges, ...  |  read more...
USD 4,500
Western Europe, Vertical Markets CRM Applications Spending, Forecast 2007-2012
2/9/2009 | published by: IDC
This document is about Western Europe, Vertical Markets CRM Applications Spending, Forecast 2007-2012  |  read more...
USD 10,400
Economic Downturn Update: Western European Business Analytics Forecast 2008-2012
2/9/2009 | published by: IDC
... the slowest are datawarehouse generation (5.0% CAGR) and supply chain and operations management analytics (5.1% CAGR). "As organizations endeavor to gain control of their business-related data sources and leverage the value in the information contained ...  |  read more...
USD 6,500
Worldwide On-Demand CRM Applications 2008-2012 Forecast and 2007 Vendor Shares: On-Demand Offerings Compelling in a Down Economy
1/26/2009 | published by: IDC
... provided, along with the future market outlook and guidance to CRM software vendors. "With the current economic environment, IDC expects organizations will take advantage of the delivery model but it will not be a wholesale ...  |  read more...
USD 4,900
Western European CRM Vertical Competitive Analysis, 2008
1/26/2009 | published by: IDC
... the region overall and for the five largest verticals (in five European countries). Finally, the study provides essential guidance on key strategic priorities for CRM vendors. Financial services, utilities, and healthcare/education were the fastest-growing verticals ...  |  read more...
USD 6,000
Worldwide Small and Medium-Sized Business CRM Applications 2007 Vendor Shares by Company Size Segment: Salesforce.com and Oracle Lead the Two Top 10 Rankings
1/23/2009 | published by: IDC
... and share size. The study provides total market sizing for each of the two segments, a future market outlook, and guidance for SMB CRM software vendors. "Vendors best positioned in the SMB CRM applications market ...  |  read more...
USD 3,500
Japan CRM Solutions 2008-2012 Forecast and 2007 Analysis
1/22/2009 | published by: IDC
... sales force automation (SFA) and marketing, expanded. Moreover, the deployment of software as a service (SaaS)-CRM is making good progress. Customers' needs in terms of products and services diversify each year. Upon the basic approach ...  |  read more...
USD 5,000
The 2009 Report on Customer Relationship Management (CRM) Support and Services: World Market Segmentation by City
1/5/2009 | published by: Icon Group International, Inc.
... as opposed to regions, continents, or countries. This report covers the top 2000 cities in over 200 countries. It does so by reporting the estimated market size (in terms of latent demand) for each major ...  |  read more...
USD 795
The 2009 Report on Customer Relationship Management (CRM) Software: World Market Segmentation by City
1/5/2009 | published by: Icon Group International, Inc.
... as opposed to regions, continents, or countries. This report covers the top 2000 cities in over 200 countries. It does so by reporting the estimated market size (in terms of latent demand) for each major ...  |  read more...
USD 795
The 2009-2014 Outlook for Customer Relationship Management (CRM) Software in India
12/2/2008 | published by: Icon Group International, Inc.
... estimates are given across over 5,000 cities in India. For each city in question, the percent share the city is of it’s state or union territory and of India as a whole is reported. These ...  |  read more...
USD 495
The 2009-2014 Outlook for Customer Relationship Management (CRM) Software in the United States
12/2/2008 | published by: Icon Group International, Inc.
... estimates are given across some 12,900 cities in the United States. For each city in question, the percent share the city is of it’s state and of the United States is reported. These comparative benchmarks ...  |  read more...
USD 495
The 2009-2014 Outlook for Customer Relationship Management (CRM) Support and Services in Japan
12/2/2008 | published by: Icon Group International, Inc.
... estimates are given across some 1,000 cities in Japan. For each city in question, the percent share the city is of it’s prefecture and of Japan is reported. These comparative benchmarks allow the reader to ...  |  read more...
USD 495
The 2009-2014 Outlook for Customer Relationship Management (CRM) Support and Services in Greater China
12/2/2008 | published by: Icon Group International, Inc.
... (Beijing, Chongqing, Shanghai, and Tianjin), special administrative regions (Hong Kong and Macau), and Taiwan (all hereafter referred to as “regions”). Latent demand (in millions of U.S. dollars), or potential industry earnings (P.I.E.) estimates are given ...  |  read more...
USD 495
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