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International Survey of Research University Faculty: Use of Inter-Library Loan Services

International Survey of Research University Faculty: Use of Inter-Library Loan Services

The study presents data from a survey of more than 500 international research university faculty from 50+ universities in the USA, Canada, Australia, New Zealand, the UK and Ireland about their use of their academic library interlibrary loan service. The study imparts data on incidence of use, extent of use, payments of fees, and satisfaction with a range of factors including speed of delivery, breadth of services, costs, and inter-library loan staff knowledge of a scholar’s field, among other factors. Survey participants also volunteered what they like most and least about their library’s inter-library loan services. In addition, the study looks at how faculty feel about article “rental services” and how they compare to traditional inter-library loan.

Just a few of the reports main findings are that:

66.87% of survey participants have used their academic library’s inter-library loan service, including 68.28% of participants in the United States, 69.23% in Canada, 67.27% of in Australia and New Zealand, and 59.49% of participants in the UK and Ireland.
Deans, department chairs, and distinguished professors are more likely than other faculty to find inter-library loan services easy to use.
33.75% of survey participants at public colleges in the United States feel that their academic library inter-library loan staff is excellent at understanding their academic field and research needs; only 15.57% of participants in public colleges outside the United States felt the same about their library’s services.


THE QUESTIONNAIRE
INSTITUTIONAL AFFILIATIONS OF THE SURVEY PARTICIPANTS
Characteristics of the Sample
SUMMARY OF MAIN FINDINGS
Overall Usage of Inter-Library Loan Services
Rating Inter-Library Loan Services: Ease of Finding Needed Materials
Rating Inter-Library Loan Services: Timeliness of Materials Delivery
Rating Inter-Library Loan Services: Cost of Obtaining Materials
Rating Inter-Library Loan Services: Staff Understanding of Scholarly Needs
Rating Inter-Library Loan Services: Effectiveness in Marketing to Scholars
What is Most Appreciated about the Interlibrary Loan Service by Patrons
Provision of Online Journal Articles Rental Services
Ease of Use of the Online Journal Articles Rental Services
Views on Traditional Interlibrary Loan Vs. Online Article Rental Services
Service and Late Fees Paid by Library Patrons of the Interlibrary Loan Service
Table 1.1 Have you ever used your college library's inter-library loan services?
Table 1.2 Have you ever used your college library's inter-library loan services? Broken out by US News and World Report World Ranking
Table 1.3 Have you ever used your college library's inter-library loan services? Broken out by Enrollment
Table 1.4 Have you ever used your college library's inter-library loan services? Broken out by Country
Table 1.5 Have you ever used your college library's inter-library loan services? Broken out for public and private universities
Table 1.6 Have you ever used your college library's inter-library loan services? Broken out by Age of survey participant
Table 1.7 Have you ever used your college library's inter-library loan services? Broken out by Gender of survey participant
Table 1.8 Have you ever used your college library's inter-library loan services? Broken out by the political views of the survey participant
Table 1.9 Have you ever used your college library's inter-library loan services? Broken out academic title of the survey participant
Table 1.10 Have you ever used your college library's inter-library loan services? Broken out by the tenure status of the survey participant
Table 1.11 Have you ever used your college library's inter-library loan services? Broken out current semester teaching load of the survey participant
Table 1.12 Have you ever used your college library's inter-library loan services? Broken out by academic field of the survey participant
Table 2 How would you rate your college library's inter-library loan services on the following service issues? If you have not used these services choose "don't know".
Table 2.1.1 How would you rate your college library's inter-library loan services on the Capacity to find needed articles and research materials?
Table 2.1.2 How would you rate your college library's inter-library loan services on the Capacity to find needed articles and research materials? Broken out by US News and World Report World Ranking
Table 2.1.3 How would you rate your college library's inter-library loan services on the Capacity to find needed articles and research materials? Broken out by Enrollment
Table 2.1.4 How would you rate your college library's inter-library loan services on the Capacity to find needed articles and research materials? Broken out by Country
Table 2.1.5 How would you rate your college library's inter-library loan services on the Capacity to find needed articles and research materials? Broken out for public and private universities
Table 2.1.6 How would you rate your college library's inter-library loan services on the Capacity to find needed articles and research materials? Broken out by Age of survey participant
Table 2.1.7 How would you rate your college library's inter-library loan services on the Capacity to find needed articles and research materials? Broken out by Gender of survey participant
Table 2.1.8 How would you rate your college library's inter-library loan services on the Capacity to find needed articles and research materials? Broken out by the political views of the survey participant
Table 2.1.9 How would you rate your college library's inter-library loan services on the Capacity to find needed articles and research materials? Broken out academic title of the survey participant
Table 2.1.10 How would you rate your college library's inter-library loan services on the Capacity to find needed articles and research materials? Broken out by the tenure status of the survey participant
Table 2.1.11 How would you rate your college library's inter-library loan services on the Capacity to find needed articles and research materials? Broken out current semester teaching load of the survey participant
Table 2.1.12 How would you rate your college library's inter-library loan services on the Capacity to find needed articles and research materials? Broken out by academic field of the survey participant
Table 2.2.1 How would you rate your college library's inter-library loan services on the Timeliness in providing the articles or research materials?
Table 2.2.2 How would you rate your college library's inter-library loan services on the Timeliness in providing the articles or research materials? Broken out by US News and World Report World Ranking
Table 2.2.3 How would you rate your college library's inter-library loan services on the Timeliness in providing the articles or research materials? Broken out by Enrollment
Table 2.2.4 How would you rate your college library's inter-library loan services on the Timeliness in providing the articles or research materials? Broken out by Country
Table 2.2.5 How would you rate your college library's inter-library loan services on the Timeliness in providing the articles or research materials? Broken out for public and private universities
Table 2.2.6 How would you rate your college library's inter-library loan services on the Timeliness in providing the articles or research materials? Broken out by Age of survey participant
Table 2.2.7 How would you rate your college library's inter-library loan services on the Timeliness in providing the articles or research materials? Broken out by Gender of survey participant
Table 2.2.8 How would you rate your college library's inter-library loan services on the Timeliness in providing the articles or research materials? Broken out by the political views of the survey participant
Table 2.2.9 How would you rate your college library's inter-library loan services on the Timeliness in providing the articles or research materials? Broken out academic title of the survey participant
Table 2.2.10 How would you rate your college library's inter-library loan services on the Timeliness in providing the articles or research materials? Broken out by the tenure status of the survey participant
Table 2.2.11 How would you rate your college library's inter-library loan services on the Timeliness in providing the articles or research materials? Broken out current semester teaching load of the survey participant
Table 2.2.12 How would you rate your college library's inter-library loan services on the Timeliness in providing the articles or research materials? Broken out by academic field of the survey participant
Table 2.3.1 How would you rate your college library's inter-library loan services on the Cost of providing the articles or research materials?
Table 2.3.2 How would you rate your college library's inter-library loan services on the Cost of providing the articles or research materials? Broken out by US News and World Report World Ranking
Table 2.3.3 How would you rate your college library's inter-library loan services on the Cost of providing the articles or research materials? Broken out by Enrollment
Table 2.3.4 How would you rate your college library's inter-library loan services on the Cost of providing the articles or research materials? Broken out by Country
Table 2.3.5 How would you rate your college library's inter-library loan services on the Cost of providing the articles or research materials? Broken out for public and private universities
Table 2.3.6 How would you rate your college library's inter-library loan services on the Cost of providing the articles or research materials? Broken out by Age of survey participant
Table 2.3.7 How would you rate your college library's inter-library loan services on the Cost of providing the articles or research materials? Broken out by Gender of survey participant
Table 2.3.8 How would you rate your college library's inter-library loan services on the Cost of providing the articles or research materials? Broken out by the political views of the survey participant
Table 2.3.9 How would you rate your college library's inter-library loan services on the Cost of providing the articles or research materials? Broken out academic title of the survey participant
Table 2.3.10 How would you rate your college library's inter-library loan services on the Cost of providing the articles or research materials? Broken out by the tenure status of the survey participant
Table 2.3.11 How would you rate your college library's inter-library loan services on the Cost of providing the articles or research materials? Broken out current semester teaching load of the survey participant
Table 2.3.12 How would you rate your college library's inter-library loan services on the Cost of providing the articles or research materials? Broken out by academic field of the survey participant
Table 2.4.1 How would you rate your college library's inter-library loan services on the Level of expertise of the library in understanding your field and research needs?
Table 2.4.2 How would you rate your college library's inter-library loan services on the Level of expertise of the library in understanding your field and research needs? Broken out by US News and World Report World Ranking
Table 2.4.3 How would you rate your college library's inter-library loan services on the Level of expertise of the library in understanding your field and research needs? Broken out by Enrollment
Table 2.4.4 How would you rate your college library's inter-library loan services on the Level of expertise of the library in understanding your field and research needs? Broken out by Country
Table 2.4.5 How would you rate your college library's inter-library loan services on the Level of expertise of the library in understanding your field and research needs? Broken out for public and private universities
Table 2.4.6 How would you rate your college library's inter-library loan services on the Level of expertise of the library in understanding your field and research needs? Broken out by Age of survey participant
Table 2.4.7 How would you rate your college library's inter-library loan services on the Level of expertise of the library in understanding your field and research needs? Broken out by Gender of survey participant
Table 2.4.8 How would you rate your college library's inter-library loan services on the Level of expertise of the library in understanding your field and research needs? Broken out by the political views of the survey participant
Table 2.4.9 How would you rate your college library's inter-library loan services on the Level of expertise of the library in understanding your field and research needs? Broken out academic title of the survey participant
Table 2.4.10 How would you rate your college library's inter-library loan services on the Level of expertise of the library in understanding your field and research needs? Broken out by the tenure status of the survey participant
Table 2.4.11 How would you rate your college library's inter-library loan services on the Level of expertise of the library in understanding your field and research needs? Broken out current semester teaching load of the survey participant
Table 2.4.12 How would you rate your college library's inter-library loan services on the Level of expertise of the library in understanding your field and research needs? Broken out by academic field of the survey participant
Table 2.5.1 How would you rate your college library's inter-library loan services on the Effectiveness in letting you know to use inter-library loan services?
Table 2.5.2 How would you rate your college library's inter-library loan services on the Effectiveness in letting you know to use inter-library loan services? Broken out by US News and World Report World Ranking
Table 2.5.3 How would you rate your college library's inter-library loan services on the Effectiveness in letting you know to use inter-library loan services? Broken out by Enrollment
Table 2.5.4 How would you rate your college library's inter-library loan services on the Effectiveness in letting you know to use inter-library loan services? Broken out by Country
Table 2.5.5 How would you rate your college library's inter-library loan services on the Effectiveness in letting you know to use inter-library loan services? Broken out for public and private universities
Table 2.5.6 How would you rate your college library's inter-library loan services on the Effectiveness in letting you know to use inter-library loan services? Broken out by Age of survey participant
Table 2.5.7 How would you rate your college library's inter-library loan services on the Effectiveness in letting you know to use inter-library loan services? Broken out by Gender of survey participant
Table 2.5.8 How would you rate your college library's inter-library loan services on the Effectiveness in letting you know to use inter-library loan services? Broken out by the political views of the survey participant
Table 2.5.9 How would you rate your college library's inter-library loan services on the Effectiveness in letting you know to use inter-library loan services? Broken out by academic title of the survey participant
Table 2.5.10 How would you rate your college library's inter-library loan services on the Effectiveness in letting you know to use inter-library loan services? Broken out by the tenure status of the survey participant
Table 2.5.11 How would you rate your college library's inter-library loan services on the Effectiveness in letting you know to use inter-library loan services? Broken out current semester teaching load of the survey participant
Table 2.5.12 How would you rate your college library's inter-library loan services on the Effectiveness in letting you know to use inter-library loan services? Broken out by academic field of the survey participant
What do you like most about your university's inter-library loan services and what do you find most lacking?
Table 3.1 To the best of your knowledge does your library offer an online service through which you can rent journal articles from particular journals to which your library does not subscribe?
Table 3.2 To the best of your knowledge does your library offer an online service through which you can rent journal articles from particular journals to which your library does not subscribe? Broken out by US News and World Report World Ranking
Table 3.3 To the best of your knowledge does your library offer an online service through which you can rent journal articles from particular journals to which your library does not subscribe? Broken out by Enrollment
Table 3.4 To the best of your knowledge does your library offer an online service through which you can rent journal articles from particular journals to which your library does not subscribe? Broken out by Country
Table 3.5 To the best of your knowledge does your library offer an online service through which you can rent journal articles from particular journals to which your library does not subscribe? Broken out for public and private universities
Table 3.6 To the best of your knowledge does your library offer an online service through which you can rent journal articles from particular journals to which your library does not subscribe? Broken out by Age of survey participant
Table 3.7 To the best of your knowledge does your library offer an online service through which you can rent journal articles from particular journals to which your library does not subscribe? Broken out by Gender of survey participant
Table 3.8 To the best of your knowledge does your library offer an online service through which you can rent journal articles from particular journals to which your library does not subscribe? Broken out by the political views of the survey participant
Table 3.9 To the best of your knowledge does your library offer an online service through which you can rent journal articles from particular journals to which your library does not subscribe? Broken out academic title of the survey participant
Table 3.10 To the best of your knowledge does your library offer an online service through which you can rent journal articles from particular journals to which your library does not subscribe? Broken out by the tenure status of the survey participant
Table 3.11 To the best of your knowledge does your library offer an online service through which you can rent journal articles from particular journals to which your library does not subscribe? Broken out current semester teaching load of the survey participant
Table 3.12 To the best of your knowledge does your library offer an online service through which you can rent journal articles from particular journals to which your library does not subscribe? Broken out by academic field of the survey participant
Table 4.1 If your library offers such a service how easy was it for you to use?
Table 4.2 If your library offers such a service how easy was it for you to use? Broken out by US News and World Report World Ranking
Table 4.3 If your library offers such a service how easy was it for you to use? Broken out by Enrollment
Table 4.4 If your library offers such a service how easy was it for you to use? Broken out by Country
Table 4.5 If your library offers such a service how easy was it for you to use? Broken out for public and private universities
Table 4.6 If your library offers such a service how easy was it for you to use? Broken out by Age of survey participant
Table 4.7 If your library offers such a service how easy was it for you to use? Broken out by Gender of survey participant
Table 4.8 If your library offers such a service how easy was it for you to use? Broken out by the political views of the survey participant
Table 4.9 If your library offers such a service how easy was it for you to use? Broken out academic title of the survey participant
Table 4.10 If your library offers such a service how easy was it for you to use? Broken out by the tenure status of the survey participant
Table 4.11 If your library offers such a service how easy was it for you to use? Broken out current semester teaching load of the survey participant
Table 4.12 If your library offers such a service how easy was it for you to use? Broken out by academic field of the survey participant
Table 5.1 If you have used such an online article "rental" service how did you find it vs. use of traditional interlibrary loan?
Table 5.2 If you have used such an online article "rental" service how did you find it vs. use of traditional interlibrary loan? Broken out by US News and World Report World Ranking
Table 5.3 If you have used such an online article "rental" service how did you find it vs. use of traditional interlibrary loan? Broken out by Enrollment
Table 5.4 If you have used such an online article "rental" service how did you find it vs. use of traditional interlibrary loan? Broken out by Country
Table 5.5 If you have used such an online article "rental" service how did you find it vs. use of traditional interlibrary loan? Broken out for public and private universities
Table 5.6 If you have used such an online article "rental" service how did you find it vs. use of traditional interlibrary loan? Broken out by Age of survey participant
Table 5.7 If you have used such an online article "rental" service how did you find it vs. use of traditional interlibrary loan? Broken out by Gender of survey participant
Table 5.8 If you have used such an online article "rental" service how did you find it vs. use of traditional interlibrary loan? Broken out by the political views of the survey participant
Table 5.9 If you have used such an online article "rental" service how did you find it vs. use of traditional interlibrary loan? Broken out academic title of the survey participant
Table 5.10 If you have used such an online article "rental" service how did you find it vs. use of traditional interlibrary loan? Broken out by the tenure status of the survey participant
Table 5.11 If you have used such an online article "rental" service how did you find it vs. use of traditional interlibrary loan? Broken out current semester teaching load of the survey participant
Table 5.12 If you have used such an online article "rental" service how did you find it vs. use of traditional interlibrary loan? Broken out by academic field of the survey participant
Table 6.1 Over the past two years how much have you paid to your university inter-library loan services for copyright fees, shipping fees, or for any other purpose, except fines for late returns or loss of items borrowed? ($ US)
Table 6.2 Over the past two years how much have you paid to your university inter-library loan services for copyright fees, shipping fees, or for any other purpose, except fines for late returns or loss of items borrowed? Broken out by US News and World Report World Ranking
Table 6.3 Over the past two years how much have you paid to your university inter-library loan services for copyright fees, shipping fees, or for any other purpose, except fines for late returns or loss of items borrowed? Broken out by Enrollment
Table 6.4 Over the past two years how much have you paid to your university inter-library loan services for copyright fees, shipping fees, or for any other purpose, except fines for late returns or loss of items borrowed? Broken out by Country
Table 6.5 Over the past two years how much have you paid to your university inter-library loan services for copyright fees, shipping fees, or for any other purpose, except fines for late returns or loss of items borrowed? Broken out for public and private universities
Table 6.6 Over the past two years how much have you paid to your university inter-library loan services for copyright fees, shipping fees, or for any other purpose, except fines for late returns or loss of items borrowed? Broken out by Age of survey participant
Table 6.7 Over the past two years how much have you paid to your university inter-library loan services for copyright fees, shipping fees, or for any other purpose, except fines for late returns or loss of items borrowed? Broken out by Gender of survey participant
Table 6.8 Over the past two years how much have you paid to your university inter-library loan services for copyright fees, shipping fees, or for any other purpose, except fines for late returns or loss of items borrowed? Broken out by the political views of the survey participant
Table 6.9 Over the past two years how much have you paid to your university inter-library loan services for copyright fees, shipping fees, or for any other purpose, except fines for late returns or loss of items borrowed? Broken out academic title of the survey participant
Table 6.10 Over the past two years how much have you paid to your university inter-library loan services for copyright fees, shipping fees, or for any other purpose, except fines for late returns or loss of items borrowed? Broken out by the tenure status of the survey participant
Table 6.11 Over the past two years how much have you paid to your university inter-library loan services for copyright fees, shipping fees, or for any other purpose, except fines for late returns or loss of items borrowed? Broken out current semester teaching load of the survey participant
Table 6.12 Over the past two years how much have you paid to your university inter-library loan services for copyright fees, shipping fees, or for any other purpose, except fines for late returns or loss of items borrowed? Broken out by academic field of the survey participant
Table 7.1 Over the past two years how much have you paid in fines for late return or loss of items borrowed through inter-library loan? ($ US)
Table 7.2 Over the past two years how much have you paid in fines for late return or loss of items borrowed through inter-library loan? Broken out by US News and World Report World Ranking
Table 7.3 Over the past two years how much have you paid in fines for late return or loss of items borrowed through inter-library loan? Broken out by Enrollment
Table 7.4 Over the past two years how much have you paid in fines for late return or loss of items borrowed through inter-library loan? Broken out by Country
Table 7.5 Over the past two years how much have you paid in fines for late return or loss of items borrowed through inter-library loan? Broken out for public and private universities
Table 7.6 Over the past two years how much have you paid in fines for late return or loss of items borrowed through inter-library loan? Broken out by Age of survey participant
Table 7.7 Over the past two years how much have you paid in fines for late return or loss of items borrowed through inter-library loan? Broken out by Gender of survey participant
Table 7.8 Over the past two years how much have you paid in fines for late return or loss of items borrowed through inter-library loan? Broken out by the political views of the survey participant
Table 7.9 Over the past two years how much have you paid in fines for late return or loss of items borrowed through inter-library loan? Broken out academic title of the survey participant
Table 7.10 Over the past two years how much have you paid in fines for late return or loss of items borrowed through inter-library loan? Broken out by the tenure status of the survey participant
Table 7.11 Over the past two years how much have you paid in fines for late return or loss of items borrowed through inter-library loan? Broken out current semester teaching load of the survey participant
Table 7.12 Over the past two years how much have you paid in fines for late return or loss of items borrowed through inter-library loan? Broken out by academic field of the survey participant

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