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Sutherland - Digital CX Services

Sutherland - Digital CX Services

Who Is This Vendor Assessment For?
NelsonHall's Digital Customer Experience Services on Sutherland Global Services is a comprehennsive assessment of Sutherland's offerings and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CXS and identifying vendor suitability for CXS RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector.
Key Findings & Highlights
In 2016 the company created the Sutherland Digital divison which incororates the design and reseach labs, consulting resources, analytics and automation practices.

Scope of the Report
The report provides a comprehensive and objective anlysis of Sutherland digital customer experience services offerings and capabilities, and market and finanical strengths, including:
- Identification of the company's strategy, emphasis, and new developments
- Analysis of the company's strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company's customer base including the company's targeting strategy and examples of current contracts
- Analysis of the company's offerings and key service components
- Analysis of the company's delivery organization including the location of delivery sites.


1. Background
2. Revenue Summary
3. Key Offerings
4. Delivery Capability and Partnerships
4.1 Delivery Capability
4.2 Platforms and Intellectual Property
4.3 Commercial Model
5. Target Markets
6. Strategy
7. Strengths & Challenges
7.1 Strengths
7.2 Challenges
8. Outlook

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