Sutherland - Digital CX Services
Who Is This Vendor Assessment For?
NelsonHall's Digital Customer Experience Services on Sutherland Global Services is a comprehennsive assessment of Sutherland's offerings and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CXS and identifying vendor suitability for CXS RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector.
Key Findings & Highlights
In 2016 the company created the Sutherland Digital divison which incororates the design and reseach labs, consulting resources, analytics and automation practices.
Scope of the Report
The report provides a comprehensive and objective anlysis of Sutherland digital customer experience services offerings and capabilities, and market and finanical strengths, including:
- Identification of the company's strategy, emphasis, and new developments
- Analysis of the company's strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company's customer base including the company's targeting strategy and examples of current contracts
- Analysis of the company's offerings and key service components
- Analysis of the company's delivery organization including the location of delivery sites.
- 1. Background
- 2. Revenue Summary
- 3. Key Offerings
- 4. Delivery Capability and Partnerships
- 4.1 Delivery Capability
- 4.2 Platforms and Intellectual Property
- 4.3 Commercial Model
- 5. Target Markets
- 6. Strategy
- 7. Strengths & Challenges
- 7.1 Strengths
- 7.2 Challenges
- 8. Outlook
Research Assistance
Learn how to effectively navigate the market research process to help guide your organization on the journey to success.
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