DXC Technology - UX-UI Services
Who Is This Vendor Assessment For?
NelsonHall's UX-UI Consulting and Implementation Services Vendor Assessment for DXC Technology is a comprehensive assessment of DXC's UX-UI consulting and implementation services offerigns and capabilities designed for:
- Soucing managers monitoring the capabilities of exisitng suppliers of IT services and identifying vendor suitability for UX-UI services
- Vendor marketing, sales and business managers looking to benchmark themsselves against their peers
- Financial analysts and investors psecializing in UX-UI services sector.
Key Findings & Highlights
In May 2016, Tyson, Virginia based CSC announced that it was acquring the Enterprise Services 9ES) divion of HPE. As of April 1, 2017, when the merger was completed, CSC and HPE Enterpise Services re-branded ad DXC Technology (DXC). DXC Technology operates 31 strategic delivery centers and 91 data centers in ~70 countries, servicing ~6k clients. 55% of its labor force operates in low-cost geopraghies in 21 global delivery centers of CSC and HPE's top 200 accounts, there was a less than 15% overlap in the revenue steams.
The UX-UI capabilities of each firm were also integrated post-merger. THis included the consolidation of U.S. and Indiea based capabilites into a single global enitity.
Given DXC's legacy in supporting the internal technology landscape for clients, its UX-UI work has hisotrically been an extension of this scope: internal systems. It has been expanding this scope to support the growing digital transformation practice and is increasingly engaging in external, customer-facing engagments.
To aid this growth, it is working internally with DXC to arm sale terms with an understanding of its UX-UI capabilities This includes bringing these employees to its New Orleans Digital Transformation Center, opened in May 2018, to train them on DXC's design thinking capabilities and esign thinking workshop facilitiaiton offerings.
NelsonHall estimates DXC's CY 2017 pro forma revenues to be ~$
DXC has developed a number of offerings that incorporate its experience
design capabilities including:
- Mobility application development
- Disruptive innovation
- DIgital product strategy
- Application development
- Customer experience
- Service strategy
- Digial workplace
- Digital transformantion
DXC has ~150 UX-dedicated design employees globally. ~15 of these are located throughout the U.S. THe remainder are located at delivery centers globally.
Additoanlly, NelsonHall estimates that ~300 front-end developers support this UX design team. These employees are primarily located in remote delivery centers including India, Vietnam and the Philippines.
DCX possesses a broad client base that it can target its UX-UI design and development services towards. WIth its primary experince and elationships forcus on internal IT, these relationships provide it an opportunity to expand into business and customer-facing engagments while using its understanding of the client application landscape to ensure designs are technically feasible. DXC's internal-focused UX-Ui design experce also provides a differentiated capability from competitors that have primarily focused on customer and external facing engagments.
To ensure its UX-UI design and development methodology meet client need, DXC has designed a flexible approach in both its VisEdge workshops and digital experience diagnostic, that adjusts the overall delivery model based on the breadth of objectives that client is seeking to address and the timeframes available.
To continue to grow these services, DXC should look to grow its client-proximate workforce and design studio network to enable greater face to face interaction with clients in addiotn to its focus on building targeted industry solutions.
Scope of the Report
The report provides a comprehensive and objective analysis of DXC's UX-UI service offerings, capabiliites and market and finnaical strength, including:
- Analysis of the company's offerings and key service components
- Revenue estimates
- Identification of the comapny's strategy, emphasis and new developments
- Analysis of the profile of the company's customer base and examples of current contracts
- Analysis of the companys strengths and weaknessses.