Philippines SME Survey 2014: Communications Usage and Preferences

IDC Opinion

In This Study

Methodology

Respondents

Interviews

Situation Overview

Overall Budget and Spending

Enterprise WAN and Datacenter

Software-Defined Network

Collaboration and Contact Center

Future Outlook

Essential Guidance

Learn More

Related Research

Synopsis

Table: Top 3 Most Important Criteria in the Vendor/Telecom Service Provider Selection Process (%)

Table: Top 3 Networking Investment Drivers in Datacenter Deployment (%)

Table: Top 3 Networking Investment Drivers in Campus Deployment (%)

Table: Top 3 Factors in Considering or Implementing SDN (%)

Table: Top 3 Inhibitors for Implementing SDN (%)

Table: Top 3 Initiatives in Driving Communications and Network Investments in the Next 12 Months

Figure: Estimated Annual Spend for Telco Providers in Asia/Pacific

Figure: Estimated Annual Spend for Services

Figure: Bandwidth Spend for WAN

Figure: Internet Services Spend

Figure: Layer 2+3 Ethernet Switch Budget Spent on Campus and Datacenter Deployments

Figure: Layer 2+3 Ethernet Switch Budget Spent on Campus and Datacenter Deployments by Size

Figure: WAN Service Provider Status

Figure: Top 3 Most Important Criteria in the Vendor/Telecom Service Provider Selection Process

Figure: Features Used on Network-Based MPLS IP VPN

Figure: Features Used on Network-Based MPLS IP VPN

Figure: Corporate Offices/Branches Bandwidth Requirement

Figure: Datacenter Bandwidth Requirement

Figure: Expectations of Current Datacenter Infrastructure and Hosting Needs

Figure: Datacenter Hosting Locations

Figure: Top 3 Networking Investment Drivers in Datacenter Deployment

Figure: Top 3 Networking Investment Drivers in Campus Deployment

Figure: Organization Views on SDN

Figure: Top 3 Factors in Considering or Implementing SDN

Figure: Top 3 Inhibitors for Implementing SDN

Figure: Credibility of Vendors' SDN Strategy for SMEs

Figure: IP Telephony Deployment

Figure: Enterprise Videoconferencing Solutions Deployment

Figure: Contact Center Tools Deployment

Figure: Collaborative Apps Deployment

Figure: Email, Contacts, and Calendar Deployment

Figure: Percentage of IP Telephony Moving to Cloud

Figure: Percentage of Enterprise Videoconferencing Solutions Moving to Cloud

Figure: Percentage of Contact Center Tools Moving to Cloud

Figure: Percentage of Collaborative Tools Moving to Cloud

Figure: Percentage of Email, Contacts, and Calendar Moving to Cloud

Figure: Preferred Modes of Payment for Collaboration Solutions

Figure: Stakeholders Consulted by SMEs When Planning for Collaboration Investments and Roadmaps

Figure: Most Trusted Channels in Delivering IP Telephony

Figure: Most Trusted Channels in Delivering Enterprise Videoconferencing Solutions

Figure: Most Trusted Channels in Delivering Contact Center Solutions

Figure: Most Trusted Channels in Delivering Collaborative Apps

Figure: Most Trusted Channels in Delivering Email, Contacts, and Calendar

Figure: Most Trusted Channels in Delivering Unified Communications Professional Services

Figure: Top 3 Initiatives in Driving Communications and Network Investments in the Next 12 Months

Figure: SDN Budget Allocation

Figure: Percentage of SDN-Capable Campus Network

Figure: Percentage of SDN-Capable Datacenter Network

Figure: Contact Center Investment Priorities in the Next 12–24 Months

Figure: Business Outcomes with Collaboration Deployments in the Next 12 Months

Philippines SME Survey 2014: Communications Usage and Preferences

This IDC study identifies the adoption and usage trends of communications technology and services such as UC, video, WAN, and managed data network services of small and medium-sized enterprises (SMEs) in the Philippines using the results from the IDC Asia/Pacific (Excluding Japan) Communications Study 2014. The results of this study will help technology providers understand the impact of new technologies such as cloud, SDN, NFV, and analytics on SMEs' networks and business.

"SMEs prefer telco SPs the most when it comes to the delivery of new technologies and collaboration tools. Having said that, their role is important to reduce the doubts of SMEs operating in traditional business. They need to beef up their offerings and learn new ways to productize them to enable SMEs to move beyond the realization stage," said Alon Anthony Rejano, associate market analyst, IDC Philippines.

Please Note: Extended description available upon request.