IDC PeerScape: CIO Strategies for Improving Enterprise Employee Experience

IDC PeerScape: CIO Strategies for Improving Enterprise Employee Experience

This IDC PeerScape covers the strategies of several chief information officers (CIOs) who are working to improve the employee experience throughout their enterprises — sometimes via technology and sometimes acting as transformational leaders to make process changes that transcend technology. Readers will learn techniques for identifying the "pain points" in the employee workday, focusing on system usability and fixing (or automating) the processes that demotivate employees."CIOs today pay a lot of attention to the external customer experience — and rightfully so — but the employee experience shouldn't be neglected, or else the organization's top talent will head for the exits," says Mitch Betts, adjunct analyst, IDC's IT Executive Programs (IEP).

Please Note: Extended description available upon request.


IDC PeerScape Figure
Executive Summary
Peer Insights
Practice 1: Resolve to Put the Employee Experience on the CIO Agenda and Influence the Whole Organization
Challenge
Examples
O.C. Tanner
CVS Health
Guidance
Practice 2: Identify the Pain Points in the Employee Workday
Challenge
Examples
O.C. Tanner
CVS Health
Power Home Remodeling Group
Guidance
Practice 3: Have a Bias Toward Ease of Use and Employee Collaboration
Challenge
Examples
O.C. Tanner
CVS Health
Guidance
Practice 4: Fix Broken Processes and Automate Mundane Ones
Challenge
Examples
O.C. Tanner
CVS Health
Power Home Remodeling Group
Guidance
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