This IDC study presents a framework that defines the maturity of a healthcare provider's BPO relationship. Major trends are driving providers to reprioritize strategies and reevaluate their BPO relationships. As providers de-emphasize the implementation of meaningful use and implement new strategic goals for value-based care, providers and their BPO partners increasingly need to build new capabilities, manage costs, and manage according to clinical and business outcomes."Conflicting strategic imperatives require providers to reconsider their BPO relationships," says Sven Lohse, research manager, Healthcare IT Services Strategies. "Imperatives to build new capabilities for new business models and digital transformation while decreasing costs create huge strains on the organization and its capital. BPO solutions offer viable alternatives that can be implemented quickly, which is the source of renewed interest in forming true BPO partnerships."
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