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IDC MaturityScape: Healthcare Provider BPO Relationship 1.0

IDC MaturityScape: Healthcare Provider BPO Relationship 1.0

This IDC study presents a framework that defines the maturity of a healthcare provider's BPO relationship. Major trends are driving providers to reprioritize strategies and reevaluate their BPO relationships. As providers de-emphasize the implementation of meaningful use and implement new strategic goals for value-based care, providers and their BPO partners increasingly need to build new capabilities, manage costs, and manage according to clinical and business outcomes."Conflicting strategic imperatives require providers to reconsider their BPO relationships," says Sven Lohse, research manager, Healthcare IT Services Strategies. "Imperatives to build new capabilities for new business models and digital transformation while decreasing costs create huge strains on the organization and its capital. BPO solutions offer viable alternatives that can be implemented quickly, which is the source of renewed interest in forming true BPO partnerships."

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IDC MaturityScape Figure
IDC Opinion
In This Study
Situation Overview
The End of Meaningful Use
Digital Transformation
Affected Stakeholders and Processes
Stages of IDC's Healthcare Provider BPO Relationship MaturityScape
Ad Hoc
>Description
>Business Outcome
Opportunistic
>Description
>Business Outcome
Repeatable
>Description
>Business Outcome
Managed
>Description
>Business Outcome
Optimized
>Description
>Business Outcome
Dimensions of IDC's Healthcare Provider BPO Relationship MaturityScape
Essential Guidance
Why Should the Provider Assess Its Maturity and Make Changes?
Alignment Across Maturity Dimensions
Actions to Consider
Strategy Dimension
>Manage and Fund BPO Relationship at the Enterprise Level
Offering Dimension
>Emphasis on Outcomes
People Dimension
>Recruit and Retain IT Staff Oriented Toward Managing According to Data
Process Dimension
>Vendor Selection
Technology Dimension
>Create and Leverage High-Quality and Actionable Data
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Related Research
Synopsis

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