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Selected Papers from the 7th Canadian Quality Congress

Selected Papers from the 7th Canadian Quality Congress

This Special Issue of Business Process Management Journal contains selected papers presented at the 7th Canadian Quality Congress that was held at the University of Alberta in Edmonton, Alberta, Canada. The theme of the congress was: Managing Change through Quality Leadership.

This volume has eight papers on a variety of interesting topics. The authors, in their efforts to understand the important role of process management in TQM are telling us what is happening now and what must happen in the future on the global stage. Beside the papers presented here, I would like to say that there were many excellent presentations on quality and innovations in healthcare industries. But, unfortunately those authors decided not to write their stories at this time for this special issue.

Development and testing of an assessment model for social enterprises: the case of Capeltic in Mexico,Effectiveness of QFD in a municipal administration process,Empirical study on quality management for product-service systems in industrial environment,Enhancing black belts via academic mastery,Internal customer satisfaction improvement with QFD technique,Leadership for change: proposed organizational development by incorporating systems thinking and quality tools,On sustainable development of organization,Selected papers from the 7th Canadian Quality Congress,The impact of middle management commitment on improvement initiatives in public organisations

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