Selected Papers from the 7th Canadian Quality Congress
This Special Issue of Business Process Management Journal contains selected papers presented at the 7th Canadian Quality Congress that was held at the University of Alberta in Edmonton, Alberta, Canada. The theme of the congress was: Managing Change through Quality Leadership.
This volume has eight papers on a variety of interesting topics. The authors, in their efforts to understand the important role of process management in TQM are telling us what is happening now and what must happen in the future on the global stage. Beside the papers presented here, I would like to say that there were many excellent presentations on quality and innovations in healthcare industries. But, unfortunately those authors decided not to write their stories at this time for this special issue.
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