Market Research Logo

Emerging perspectives on Business Process Management

Emerging perspectives on Business Process Management

Drawing upon the idea that dynamic capabilities are process-driven competence of the firms and are rooted in both exploitative and explorative processes, business process management can be focusing on the evidence that business practice should simultaneously emphasize process efficiency as well as flexibility which is beneficial for organizations in unstable, ambiguous and casual environments (Lee and Dale, 1998; Del Giudice, 2006). Then, actually, emerging studies on management innovation have hypothesized intriguing relationships between novel BPM competencies and organizational ambidexterity. Organizational ambidexterity, in fact, defines the co-existing business abilities of running the current processes as well as being able to acclimatize constantly the organization to a mutable environment. In a nutshell, an ambidextrous organization shows at the same time both exploitative and explorative strengths (Jansen et al., 2006; Junni et al., 2013). In this regard, while the current open innovation paradigm remains dominant in innovation model thinking, according to BPM point of view, the innovation process tries to ensure transactional excellence with a concentration on net cost reduction, whilst the latter centers on transformational excellence aiming at net revenue generation. Anyway, most business-process offices within organizations are currently populated by more analytical, inside-out thinking profiles due to the traditional focus of BPM on strong modelling and analytical capabilities. Present BPM practices do not seem to be sufficiently equipped to harvest the potential of the increasingly opportunity-rich native environment of the ambidextrous organizations. The importance of this misfit of BPM competences is increasing when considering the considerable changes in the global digital space affording new design promises and which have seen both the development of digital public assets with exponential growth and the ability to outsource structures, data and finally processes into the cloud. This will expose business processes to the potential of disruptive innovation and reduce process innovation latency (Scuotto et al., 2016; 2017). Therefore, it is very likely that ambidextrous organizations will need IT based tools and processes in order to translate technological opportunities into new process design and successful business process optimization (Vergidis et al., 2008; Van der Bergh et al., 2014). Then, moving ambidextrous BPM out of the trough of disillusionment will be a key challenge for all BPM researchers and practitioners in the upcoming era of IT-based process thinking and corporate change (Lopez-Nicolas and Soto-Acosta, 2010; Cegarra-Navarro et al., 2016).

Ambidextrous IT capabilities and business process performance: An empirical analysis,Ambidextrous Organization and Agility in Big Data Era: The Role of Business Process Management Systems,Big data for big pharma - harmonizing business process management to enhance ambidexterity,Business Process Management (BPM): How complementary BPM capabilities can build an ambidextrous state in business process activities of family firms,Capital Structure and Business Process Management: Evidence from Ambidextrous Organizations,Emerging perspectives on Business Process Management: IT-based processes and ambidextrous organizations, theory and practice,Impact of Enterprise Mobile System implementation on Organizational Ambidexterity mediated through BPM customizability,Managing the Exploration-Exploitation Paradox in Healthcare: Three Complementary Paths to Leverage on the Digital Transformation,The effect of digital technologies adoption in healthcare industry: a case based analysis,The indirect effects of performance measurement system and organizational ambidexterity on performance,The influence of production, IT, and logistics process innovations on ambidexterity performance,The role of big data in shaping ambidextrous business process management: case studies from the service industry

Download our eBook: How to Succeed Using Market Research

Learn how to effectively navigate the market research process to help guide your organization on the journey to success.

Download eBook

Share this report