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Benchmarking and best practices in industrial service business

Benchmarking and best practices in industrial service business

This ebook includes eight papers demonstrating different aspects of how businesses are transforming toward offering services and product service combinations. The first four chapters are related to service value creation, maintenance and the use of technology in industrial services. The final four chapters focus on supply chain issues.


A decision support system to evaluate the business impacts of machine-to-machine system,An innovative framework for performance analysis of members of supply chains,Applications of benchmarking and classification framework for supplier risk management,Assessing value co-creation and value capture potential in services: a management framework,Empirical study of measuring supply chain performance,Industrial services – the solution provider’s stairway to heaven or highway to hell?,Meteorological information service support system in wind park application,Service productivity in different industries – an empirical investigation,Strategic roles of service sites: application of Ferdows’s model

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