IDC
Tracing its origins to 1964, IDC emerges as a wholly-owned subsidiary of the International Data Group (IDG, Inc.), a venerable name in the realms of tech media, data dissemination, and marketing services worldwide.
IDC's assortment of Insights lines of business fulfills a vital role by empowering both business leaders and IT luminaries, alongside their supplier counterparts, with indispensable technological insights. Comprising seasoned analysts wielding decades of industry acumen, the global research unit champions in-depth consultation and research services that address the multifaceted nexus of contemporary business and technology. The span of IDC Insights coverage is expansive, encompassing critical sectors such as Energy, Financial, Government, Health, Manufacturing, and Retail.
By meticulously distilling complex technological nuances into comprehensible insights, IDC propels the transformation of information into actionable wisdom, thus charting a course for informed decision-making across diverse sectors and industries.
5,994 Reports from IDC
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Talkdesk Reaches Small Businesses with the Launch of Talkdesk Express
Talkdesk has launched Talkdesk Express, a solution tailored for small businesses with up to 50 employees. Talkdesk Express offers AI-powered customer experience tools without the complexity of larger systems. It features intelligent customer routing, real-time agent assistance, and 24/7 virtual agen ... Read More
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Key Service Desk KPIs
This IDC Perspective offers an overview of major key performance indicators (KPIs) for service desks, or help desks, highlighting their importance in evaluating efficiency and customer satisfaction. It emphasizes that while comparing performance, cost, budget, or staffing to that of the general mark ... Read More
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Print Horizons in Large Format: What FESPA 2025 Reveals About the Sector's Future
This IDC Market Note discusses how the trends showcased at FESPA 2025 indicate that large-format print vendors are continuing to drive growth through versatile devices, sustainable ink innovations, and AI-powered workflow solutions amid economic and competitive pressures. ... Read More
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Aftermarket Driver Safety: Fleet Management Turns to Safety
This IDC Perspective highlights the evolving role of aftermarket service fleet management technologies, emphasizing the shift from punitive tracking to enhancing driver safety and customer outcomes. It underscores the importance of leveraging technology to improve the worker experience and operation ... Read More
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The Emerging Role of Agentic AI in Supply Chain Planning
This IDC Perspective discusses the emerging role of agentic AI in supply chain planning. While agentic AI has a long way to go, the promise of improving supply chain performance, process automation, and end-to-end optimization means this will be a rapidly growing field and, perhaps, a competitive ad ... Read More
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Role of Entitlement Services for eSIMs in Asia/Pacific Telcos
This Market Note discusses the transformative role of entitlement services in enhancing customer experience (CX) for communications SPs in a connectivity landscape powered by eSIMs within the Asia/Pacific region. "Entitlement services emerge as crucial enablers orchestrating eSIM life-cycle manageme ... Read More
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Understanding IBM's Approach for Its Next-Gen Mainframe — the IBM z17
This IDC Market Note focuses on IBM's strategy as the company seeks to maintain mainframe relevance for mission-critical workloads in an ever-growing hybrid IT environment. IBM's z17 mainframe launch aims to strengthen its position in AI and hybrid IT environments, addressing cycle dynamics with enh ... Read More
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European Sustainability: An Opportunity to Lead by Example Over the United States
This IDC Market Note explores the challenges faced by European Union (EU)–based sustainability services organizations, emphasizing the need for strategic decisions to address these issues and best practices for maintaining competitiveness in uncertain markets. The sustainability services market is g ... Read More
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Huawei Launches AI Contact Center Solution in Europe
Huawei’s AI Contact Center (AICC) solution, launched in Europe, is a comprehensive solution that covers all aspects of contact center operations. It is a flexible platform that allows contact centers to integrate with third-party applications while benefiting from a unified experience. Its unique of ... Read More
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ServiceNow Knowledge 2025: AI as a New Workforce — An IDC EMEA Analysis
This IDC Market Perspective reviews key announcements and discussions from the ServiceNow Knowledge 2025 summit, the company's annual global event for customers and partners held on May 6–8, 2025. It offers insights with a focus on EMEA and includes IDC EMEA Research's key takeaways."ServiceNow is c ... Read More
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Services Providers Accelerate NVIDIA Partnerships
This IDC Market Note examines how NVIDIA is expanding its role from AI hardware provider to strategic enabler of enterprise AI through deepening partnerships with global IT services firms. Triggered by announcements at NVIDIA’s GTC 2025, the document highlights a new wave of NVIDIA collaborations wi ... Read More
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The Worldwide Impact of MiCA and FCA Crypto Asset Regulations on Financial Markets and Innovation
This IDC Perspective discusses the worldwide impact of MiCA and FCA crypto asset regulations on financial markets and innovation. MiCA and FCA crypto asset regulations are setting new expectations for digital asset operations. Institutions must meet standards for governance, custody, transparency, a ... Read More
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Worldwide Mobile Phone Forecast Update, 2025–2029: CY 2Q25
This IDC study provides our updated 2025–2029 forecast for the mobile phone market.“Mobile phones sit at the heart of many users’ electronic lives, and given their popularity, they are also the target of numerous international trade discussions and tariffs,” said Ramon T. Llamas, research director w ... Read More
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Worldwide Smartphone Forecast Update, 2025–2029: CY 2Q25
This IDC study provides our updated 2025–2028 forecast for the smartphone market.“2025 is a year of retrenchment for the worldwide smartphone market,” said Ramon T. Llamas, research director with IDC’s Mobile Phones team. “Ongoing political and economic developments have caused us to take our foreca ... Read More
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Safeguarding SaaS Application Data with Third-Party Data Protection
This IDC Perspective discusses the advantages of third-party data protection for SaaS applications. IDC research has found that despite the rising criticality of SaaS data, most organizations rely on the SaaS vendors' native data protection capabilities. This document delves into the reasons why thi ... Read More
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Worldwide Solid State Drive Forecast, 2025–2029
This IDC study presents an updated outlook for the solid state drive (SSD) market for the 2025–2029 period. SSD industry dynamics and the end-device forecast changes are aggregated, analyzed, and applied to IDC's long-term SSD forecast in terms of units, revenue, and petabytes for each consumption c ... Read More
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Worldwide Telecommunications Capex Forecast, 2025–2029
This IDC study provides a worldwide forecast for telecommunications service provider capex covering the 2025–2029 period. The capex forecast is broken out between wireless and wireline networks with data for each one of the three main geographic regions. Capex is defined as capital spending by telco ... Read More
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Beyond EPM: The Rise of Plan to Perform in Corporate Finance
This IDC Perspective explores the evolving role of finance leaders in today's dynamic business environment, highlighting the shift from traditional enterprise performance management (EPM) to the more integrated plan-to-perform (PL2P) approach. PL2P connects financial planning with operational execut ... Read More
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Dell Technologies World 2025
This IDC Market Note provides insights into Dell Technologies World 2025. Michael Dell, chief executive officer, kicked off Dell Technologies World 2025 with his keynote, which exemplified the fundamental restructuring of enterprise technology ecosystems, with AI as the primary engine. Within this c ... Read More
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Worldwide Business Use Smartphone Forecast, 2025–2029
This IDC study presents the five-year forecast for the worldwide business use of smartphone shipments by operating system and user type (consumer, individual liable, and corporate liable). It is part of IDC's continuing research with respect to mobile devices. Findings in this document are based on ... Read More
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Top 5 Trends in Facilities Management in 2025
This IDC Market Note looks at trends in the facility management (FM) applications market, including changes in economic conditions; the progress of generative AI, agentic AI, and other technologies in ALM; and the acquisition of FM vendors over the past few years. ... Read More
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Top 5 Trends in Asset Life-Cycle Management in 2025
This IDC Market Note looks at trends in the asset life-cycle management (ALM) applications market, including changes in economic conditions; the progress of generative AI, agentic AI, and other technologies in ALM; and the potential effect of tariffs on the market. ... Read More
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Cybersecurity 2025 Update: Miscellaneous Musings from IDC's Security and Trust Team
This IDC Market Note documents the thoughts and opinions on the state of the cybersecurity market in relationship to geopolitical uncertainties. The IDC's Security and Trust Team highlights the impact of geopolitical uncertainties on the cybersecurity market, noting increased costs and supply chain ... Read More
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Charter Communications and Cox Communications Announce Merger, Creating Connectivity and Entertainment Powerhouse — Is Mobile Next?
This IDC Market Note provides an overview of the May 16, 2025, merger announcement between Charter Communications and Cox Communications and offers IDC's perspective on the impact to the broader market and customer landscape. ... Read More
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Japan IT Security Forecast, 2025–2029: Software, Appliance, and Services
This IDC study provides market size forecasts for the Japan security software market, Japan security appliance market, and the Japan security services market from 2025 to 2029. With the shift to cloud computing and changes in workstyles due to remote work, the attack surface of endpoints has expande ... Read More
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