Category: Business Services & Administration
Business Services & Administration market research reports by IDC
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Leveraging GenAI in Business Process Services for Finance and Accounting
This IDC Perspective explores the integration of GenAI in finance and accounting business process services, highlighting its transformative role in streamlining operations, enhancing data analysis, and improving decision-making. GenAI is increasingly adopted for automating routine tasks, enabling pr ... Read More
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Talkdesk Reaches Small Businesses with the Launch of Talkdesk Express
Talkdesk has launched Talkdesk Express, a solution tailored for small businesses with up to 50 employees. Talkdesk Express offers AI-powered customer experience tools without the complexity of larger systems. It features intelligent customer routing, real-time agent assistance, and 24/7 virtual agen ... Read More
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European Sustainability: An Opportunity to Lead by Example Over the United States
This IDC Market Note explores the challenges faced by European Union (EU)–based sustainability services organizations, emphasizing the need for strategic decisions to address these issues and best practices for maintaining competitiveness in uncertain markets. The sustainability services market is g ... Read More
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Beyond EPM: The Rise of Plan to Perform in Corporate Finance
This IDC Perspective explores the evolving role of finance leaders in today's dynamic business environment, highlighting the shift from traditional enterprise performance management (EPM) to the more integrated plan-to-perform (PL2P) approach. PL2P connects financial planning with operational execut ... Read More
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Top 5 Trends in Facilities Management in 2025
This IDC Market Note looks at trends in the facility management (FM) applications market, including changes in economic conditions; the progress of generative AI, agentic AI, and other technologies in ALM; and the acquisition of FM vendors over the past few years. ... Read More
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Reducing Tariff Exposure — Using PLM to Manage Manufacturers’ Risk
This IDC Market Note explores ways that manufacturers can leverage PLM to manage the business impact of increased tariffs. In the current geopolitical climate, tariff threats are increasing manufacturers’ economic risks, impacting production costs, profit margins, and supply chains. PLM is a strateg ... Read More
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Beyond Recruitment: The Shifting Focus of AI Talent Strategy in European Enterprises
The AI & Data Exchange conference in Vienna highlighted strategic approaches to AI talent management, emphasizing the need for a dynamic framework. Organizations face decisions about building, buying, or partnering for AI talent, with retention being a major concern. Successful strategies involv ... Read More
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How Tariff Threats Are Impacting the European Print Services Market
This IDC Market Note looks at how the threat of tariffs is already impacting the print services market in Europe. ... Read More
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Enterprise Application Customers: Navigating the Challenges of Tariffs, Regulations, and Costs with AI
This IDC Market Perspective looks at how enterprise applications customers are navigating the complexities of tariffs, regulations, costs, inflation, and IT spending. According to IDC's April 2025 Future Enterprise Resiliency and Spending Survey, Wave 3, 40.2% will aggressively seek to renegotiate e ... Read More
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Impact of 2025 U.S. Tariffs and Export Restrictions on the HPC and AI Infrastructure Markets
This IDC Market Note highlights the impact of recent U.S. tariffs on the HPC and AI infrastructure markets. The 2025 U.S. tariffs are exerting significant pressure on the HPC and AI infrastructure markets. Vendors across the ecosystem are encountering increased costs, supply chain disruptions, and p ... Read More
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EMEA Future of Work Xchange 2025: Linking up HR and IT for Digital Business Success
This IDC Market Note discusses the IDC Future of Work Xchange 2025 event, where the best practices to ensure HR and IT collaboration took center stage. It summarizes key insights and takeaways from the event, focusing especially on how to best invest in AI use cases to benefit the workforce and empl ... Read More
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Tariff Disruption: Strategic Financial Leadership in an Era of Trade Volatility
This IDC Perspective discusses how, in an era of trade volatility, tariffs have become significant disruptors for CFOs, impacting costs, margins, and supply chains. Finance leaders must adopt proactive strategies, leveraging technology for agile forecasting, scenario planning, and compliance. AI and ... Read More
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Why AI-Enabled Flexible Work Models Work and Return-to-Office Mandates Don't
This IDC Market Perspective highlights how mandated return-to-office policies are ineffective, damaging productivity, engagement, and talent retention. Flexible work models — supported by AI — offer a much better alternative by enhancing productivity, collaboration, and employee satisfaction."Despit ... Read More
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Employee Metrics That Matter for the Services Industry, 2025
This IDC Market Perspective provides an overview of employee metrics that matter for the services industry. Staying ahead of the competition requires service providers to create a thriving employee culture and instill a sense of corporate citizenship. With greater uncertainty across the business lan ... Read More
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Beamery: Using AI and Skills Data to Deliver Workforce Transformation
This IDC Vendor Profile highlights Beamery's AI-powered talent management platform. The document details the company's history, product line, strategy, and road map, based on discussions with the company's top management. The document also includes an overview of the company's financials, key custom ... Read More
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Navigating the Tariff Terrain: A CFO's Guide to Strategic Resilience — A Resource for Finance Leaders Facing Global Economic Uncertainty
This IDC Perspective equips CFOs to combat market uncertainty, particularly rising tariffs, using a strategic battle card framework. It outlines phased actions, emphasizes financial resilience, supply chain agility, and proactive communication, illustrated with a generic manufacturing example, to na ... Read More
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Tax as a Growth Engine: Identifying Opportunities in Compliance Data
This IDC Perspective provides a comprehensive overview of how companies can transform their approach to tax data, shifting from a focus solely on compliance to actively using tax insights for strategic decision-making and the identification of valuable revenue growth opportunities across various bus ... Read More
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U.S. Human Capital Management and Payroll Applications Forecast, 2025–2028
This IDC study discusses the human capital management (HCM) and payroll applications market for 2025–2028. The U.S. market for human capital management and payroll applications continues to show steady growth at or near the thresholds for equivalent global growth reported in Worldwide Human Capital ... Read More
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AI-Powered Accounts Receivable: Navigating Global Complexity and Optimizing Cash Flow
This IDC Market Perspective outlines the increasing complexities in global accounts receivable because of economic shifts and regulatory scrutiny. It proposes agentic AI–powered software as a solution, detailing its capabilities in intelligent automation, learning, and proactive insights. The docume ... Read More
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Reshaping Intercompany Transactions in the Era of Trade Barriers
This IDC Perspective discusses the high stakes and increasing scrutiny around intercompany transactions, highlighted by cases like the IRS’ dispute with Coca-Cola. This scrutiny on intercompany transactions underscores the need for robust systems, governance, and documentation in and outside the Uni ... Read More
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Highlights from Softtek’s Digital Innovation Summit 2025
This IDC Market Note discusses Softtek’s Digital Innovation Summit 2025, held in Cancun, Mexico, from February 12 to 14. ... Read More
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IAMPHENOM 2025
This IDC Market Note discusses IAMPHENOM 2025, held at the Pennsylvania Convention Center, showcasing Phenom's latest AI advancements aimed at revolutionizing the talent journey. Key highlights included the unveiling of X+ Ontologies, X+ Agent Studio, and 25 verticalized X+ Agents designed to enhanc ... Read More
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Best in Future of Work: Augmenting Legal Services with AI and Knowledge Management Solutions
In this IDC study, Chapman Tripp's five-year digital transformation strategy is examined, highlighting its integration of AI, cloud, and workflow automation to modernize legal service delivery, enhance operational efficiency, and establish a more agile, technology-driven legal practice. By securing ... Read More
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Collaboration in the Intelligent Age: Takeaways from the WEF Annual Meeting 2025 in Davos for Content and Knowledge Management Services Providers in EMEA
This IDC Market Note examines emerging trends, expectations, and attitudes toward AI-enabled content management services in EMEA. These were discussed during the World Economic Forum (WEF) Annual Meeting 2025 that took place in January in Davos with the theme "Collaboration for the Intelligent Age." ... Read More
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The Human Factor at Work in the Digital Business and AI Era
This IDC Market Perspective shares insights on how organizations can enhance the human element in the Digital Business and AI Era. There are five key pillars to consider for improving the human factor within an organization: the role of technology, wellbeing practices, the establishment of culture a ... Read More
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