Category: Business Services & Administration
Business Services & Administration market research reports by IDC
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Beamery: Using AI and Skills Data to Deliver Workforce Transformation
This IDC Vendor Profile highlights Beamery's AI-powered talent management platform. The document details the company's history, product line, strategy, and road map, based on discussions with the company's top management. The document also includes an overview of the company's financials, key custom ... Read More
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AI-Powered Accounts Receivable: Navigating Global Complexity and Optimizing Cash Flow
This IDC Market Perspective outlines the increasing complexities in global accounts receivable because of economic shifts and regulatory scrutiny. It proposes agentic AI–powered software as a solution, detailing its capabilities in intelligent automation, learning, and proactive insights. The docume ... Read More
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Reshaping Intercompany Transactions in the Era of Trade Barriers
This IDC Perspective discusses the high stakes and increasing scrutiny around intercompany transactions, highlighted by cases like the IRS’ dispute with Coca-Cola. This scrutiny on intercompany transactions underscores the need for robust systems, governance, and documentation in and outside the Uni ... Read More
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Highlights from Softtek’s Digital Innovation Summit 2025
This IDC Market Note discusses Softtek’s Digital Innovation Summit 2025, held in Cancun, Mexico, from February 12 to 14. ... Read More
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IAMPHENOM 2025
This IDC Market Note discusses IAMPHENOM 2025, held at the Pennsylvania Convention Center, showcasing Phenom's latest AI advancements aimed at revolutionizing the talent journey. Key highlights included the unveiling of X+ Ontologies, X+ Agent Studio, and 25 verticalized X+ Agents designed to enhanc ... Read More
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Best in Future of Work: Augmenting Legal Services with AI and Knowledge Management Solutions
In this IDC study, Chapman Tripp's five-year digital transformation strategy is examined, highlighting its integration of AI, cloud, and workflow automation to modernize legal service delivery, enhance operational efficiency, and establish a more agile, technology-driven legal practice. By securing ... Read More
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Collaboration in the Intelligent Age: Takeaways from the WEF Annual Meeting 2025 in Davos for Content and Knowledge Management Services Providers in EMEA
This IDC Market Note examines emerging trends, expectations, and attitudes toward AI-enabled content management services in EMEA. These were discussed during the World Economic Forum (WEF) Annual Meeting 2025 that took place in January in Davos with the theme "Collaboration for the Intelligent Age." ... Read More
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The Human Factor at Work in the Digital Business and AI Era
This IDC Market Perspective shares insights on how organizations can enhance the human element in the Digital Business and AI Era. There are five key pillars to consider for improving the human factor within an organization: the role of technology, wellbeing practices, the establishment of culture a ... Read More
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KPMG Scouts a Middle Route to AI-Enabled Organizational Transformation Guidance
This IDC Market Note provides an analysis of executive presentations made at KPMG annual analyst summit at the KPMG Lakehouse in Lake Nona, Florida, February 11–13, 2025. The event presented KPMG’s latest digital-human integrated approaches to its consulting and client engagement practices and demon ... Read More
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The Transformative Importance of Talent Intelligence
This IDC Perspective discusses the transformative importance of talent intelligence. Advancements in AI are transforming workforce dynamics, leading to job redefinitions and skill shortages. Talent intelligence, which combines skills ontology, AI capabilities, and predictive analytics, is essential ... Read More
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Building Management Systems and Facility Management Firms Increasingly Intertwined in the Post-COVID-19 Workplace
This IDC Market Perspective discusses building management systems (BMS) and facility management (FM) firms being increasingly intertwined in the post-COVID-19 workplace. Building management systems and facility management applications have had similar paths in both the COVID-19 and post-COVID-19 env ... Read More
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What Is Work Today — And When Will We Stop Needing Humans to Do It?
This IDC Perspective explores the implications of agentic AI in the workforce, highlighting its potential to revolutionize business operations while raising concerns about job displacement. It discusses the balance between AI augmentation and human roles, presenting various scenarios of workforce im ... Read More
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Facility Managers Key to ESG Efforts But Tools Are Lacking
This IDC Market Perspective discusses ESG and sustainability as relevant to facilities management. Facility management applications are vital to the success of greater enterprise ESG and sustainability efforts. HVAC, lighting, and building operations consume a vast amount of power and facility manag ... Read More
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EMEA Wholesale Telecoms Strategies: Scope and Definitions, 2025
This IDC Market Perspective details the scope and definitions of the markets covered in the EMEA Wholesale Telecoms Strategies program. This program analyzes connectivity and related infrastructure services sold to telecoms operators and other service providers, detailing changing requirements, tren ... Read More
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U.S. and EU Trade Policy Developments Around Chinese Imports: Implications for B2B Order Management and Fulfillment
This IDC Perspective examines the evolving nature of trade policies in the U.S. and EU regarding Chinese imports, and their implications for B2B ecommerce fulfillment. It highlights how changes to de minimis exemptions and increased attention on Chinese imports are contributing to a shift toward bul ... Read More
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Key Takeaways from SugarCRM's 2025 Analyst Summit: Differentiated Strategy Focusing on Manufacturing, Wholesale, and Distribution
This IDC Market Note discusses the main takeaways from SugarCRM's Analyst Summit held in January 2025. It also outlines key strategy and product updates as well as provides IDC's analysis and main takeaways from the event. ... Read More
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How Autonomous AI Agents will Change People, Places, and Processes in the Future of Work in EMEA
This IDC Market Perspective explores the transformative impact of autonomous AI agents on the EMEA workforce today and tomorrow, emphasizing their potential to enhance operational efficiency, redefine job roles, and improve workplace collaboration. "IDC predicts that by 2028, 40% of top EMEA busines ... Read More
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Visma Ends 2024 with Strong Organic Growth on Top of 33 Acquisitions
This IDC Market Note reviews Norway-based Visma’s full-year performance based on its reported quarterly results for fiscal year ending December 31, 2024. The document reviews key results and operational indicators of the company. Finally, the document reviews and contemplates the strategy of Visma. ... Read More
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European Consumer and SMB Telecoms Strategies: Research Coverage and Approach
This IDC Market Perspective provides an overview of the markets covered in IDC's European Consumer Telecom Strategies research program. It analyzes various aspects of the European consumer and SMB (1–250 empl.) market, such as connections and revenues, as well as existing and new services that under ... Read More
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IT's Role in HR Transformation
The IDC Market Perspective examines how HR's move from manual processes to data-driven automation is fueled by closer collaboration with IT. It highlights HR’s top priorities, like talent acquisition and service delivery, and stresses the importance of a user-friendly employee experience."Think of A ... Read More
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Zellis to Acquire elementsuite and Emerge as Full HCM Provider in the U.K.
This IDC Market Note discusses the pending acquisition of U.K.-based HCM solution vendor elementsuite by U.K.-based Zellis. The paper discusses the implications of the acquisition for Zellis and the wider impact on the U.K. HCM market. IDC also offers actionable guidance to Zellis related to the ac ... Read More
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McKinsey Global Analyst Summit, 2024 — Key Takeaways
McKinsey Global Analyst Summit, 2024 — Key Takeaways This IDC Market Perspective details key takeaways from the 2024 McKinsey Global Analyst Summit. The event highlighted McKinsey's focus on growth, data literacy, operational excellence, sustainability, and AI integration. The key takeaways include ... Read More
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U.S.-China Trade Relations Shaping Future eCommerce Fulfillment: Policy Changes, Potential Impacts Explained
U.S.-China Trade Relations Shaping Future eCommerce Fulfillment: Policy Changes, Potential Impacts Explained This IDC Perspective examines how IDC is adjusting its market projection for growth within the order management system (OMS) software market and explains the analyst's rationale for this chan ... Read More
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H2 Wave Disruptors
H2 Wave Disruptors This IDC Market Perspective highlights how AI and innovative platforms are transforming talent acquisition by:Enabling data-driven, skills-based hiringReducing bias through intelligent matchingProviding adaptive learning and assessmentEnsuring AI governance and complianceKey platf ... Read More
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LinkedIn Hiring Assistant
LinkedIn Hiring Assistant This IDC Market Perspective provides a description of LinkedIn's Hiring Assistant. LinkedIn has recently unveiled its latest AI-driven solution, Hiring Assistant, designed to revolutionize the recruitment process for talent acquisition professionals. This innovative tool ai ... Read More
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