CRM & Customer Service Market Research Reports & Industry Analysis
Customer relationship management (CRM) is a software system that helps businesses manage and improve their interactions with customers to enhance satisfaction and loyalty. Technological advancements and shifting consumer behaviors are changing the dynamics of customer engagement. To help businesses stay on top of new developments, MarketResearch.com offers a curated selection of industry reports that provide valuable insights into the dynamic world of CRM and customer service.
CRM Market Research on Segments Big and Small
- Our CRM market research reports offer an authoritative perspective on this complex field, providing insightful data on call centers, consumer loyalty, CRM solutions, customer service technologies, and more.
- Going beyond surface analysis, our reports dive into a variety of factors that are key to understanding the industry, such as CRM market sizing and growth projections, industry trends, and regional and country comparisons.
- Our research also discusses the rise of artificial intelligence and automation, which have the potential to boost personalization and efficiency.
Reliable Data from a Trusted Source
Amid large economic and technological changes, MarketResearch.com stands as your reliable partner, offering insights to drive successful growth strategies. With a twenty-year track record in the field of market research, we can help you find the best market intelligence available. Embrace the power of data-driven decision-making with MarketResearch.com's CRM and customer service industry reports.
CRM & Customer Service Industry Research & Market Reports
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Worldwide Customer Intelligence and Analytics Applications Software Market Shares, 2021: Salesforce, Adobe, and Oracle Remain at the Top
... market size of $26.3 billion and vendor market shares based on 2021 revenue. A companion market forecast document for the 2022–2026 period is also available separately."Success in digital-first business is driving increased investment for AI ... Read More
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IDC PlanScape: Retail Customer Analytics and Insights
... necessary to introduce change, and the starting points to assemble the culture, leadership, and resources essential to succeed."Customer analytics and insights as a practice provides the critical metric for all retailers to achieve true customer ... Read More
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2022 Outbound Telemarketing Services, Including Fax Broadcasting Services Global Market Size & Growth Report with Updated Forecasts
... 2012 through 2021, with forecasts for 2022 and 2026. The historical data utilizes in-depth survey results from companies that sell outbound telemarketing services, including fax broadcasting services combined with country and regional economic, firmographic, and ... Read More
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2022 Customer Relations Business Process Management Services Global Market Size & Growth Report with Updated Forecasts
... through 2021, with forecasts for 2022 and 2026. The historical data utilizes in-depth survey results from companies that sell customer relations business process management services combined with country and regional economic, firmographic, and demographic data. ... Read More
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2022 Call Support Services Global Market Size & Growth Report with Updated Forecasts
... forecasts for 2022 and 2026. The historical data utilizes in-depth survey results from companies that sell call support services combined with country and regional economic, firmographic, and demographic data. Our analysts develop the forecasts using ... Read More
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2022 Inbound Telemarketing Services Global Market Size & Growth Report with Updated Forecasts
... forecasts for 2022 and 2026. The historical data utilizes in-depth survey results from companies that sell inbound telemarketing services combined with country and regional economic, firmographic, and demographic data. Our analysts develop the forecasts using ... Read More
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Zoho's Growth in the European Market
... commitment to the European market, its operating model driving commercial competitiveness, and Canvas for Zoho CRM, its new module for creating a customizable visual interface for CRM."Zoho has grown in stature in the sales force ... Read More
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2022 Telemarketing and Call Support Services Global Market Size & Growth Report with Updated Forecasts
... 2021, with forecasts for 2022 and 2026. The historical data utilizes in-depth survey results from companies that sell telemarketing and call support services combined with country and regional economic, firmographic, and demographic data. Our analysts ... Read More
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Business Analytics & Enterprise Software Publishing in the US - Industry Market Research Report
... the back of favorable demand conditions caused by high corporate profit and investment. Over the five years to 2019, industry revenue has grown, driven by the increasing technological complexity of businesses and an eagerness to ... Read More
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Worldwide Customer Communications Management Software Market Shares, 2021: Visibility to Customer Satisfaction Rebounds Growth
... large and small must invest in dynamic, real-time, and personalized communications with their customers," according to Marci Maddox, research vice president of IDC's Persuasive Content and Digital Experience Strategies program. "Increasingly, the relationship with customers ... Read More
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Conversational Platforms in Banking - Thematic Research
... be upfront about what the bot can be expected to do, and direct consumers to it with the right expectations. It is critical to have smooth hand-offs and channel transitions at moments of complexity, ambiguity, ... Read More
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Customer Experience Outsourcing Services Market in Europe, Forecast to 2028
... as a formidable competitive weapon; and 2) growing incentives for companies to outsource their CX operations. Improving CX appears as the number one business goal priority in the Frost & Sullivan survey to 1,120 IT ... Read More
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Platform Culture Determines the Performance of Martech Majors and Their Customers
... front-office product teams determines the level of fragmentation or interoperability customers will inherit from their vendors. Integration is now more important to buyers than innovation at the product level, but innovation is needed in all ... Read More
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Future of Work - Thematic Research
... are in a stronger position than they have been for years, as companies are forced to improve not only wages and career development opportunities but also well-being and work-life balance. Workers have an opportunity to ... Read More
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Answering Services and Contact Centers - 2022 U.S. Market Research Report with Updated Forecasts
... Insights report includes historical and forecasted market size, product lines, profitability, financial ratios, BCG matrix, statistics by state, operating expense details, organizational breakdown, consolidation analysis, employee productivity, price inflation, pay bands for the top 20 ... Read More
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Outsourced Contact Centers - 2022 U.S. Market Research Report with Updated Forecasts
... includes historical and forecasted market size, product lines, profitability, financial ratios, BCG matrix, statistics by state, operating expense details, organizational breakdown, consolidation analysis, employee productivity, price inflation, pay bands for the top 20 industry jobs, ... Read More
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Answering Services - 2022 U.S. Market Research Report with Updated Forecasts
... historical and forecasted market size, product lines, profitability, financial ratios, BCG matrix, statistics by state, operating expense details, organizational breakdown, consolidation analysis, employee productivity, price inflation, pay bands for the top 20 industry jobs, trend ... Read More
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Business Analytics & Enterprise Software Global Market Briefing 2022: Ukraine-Russia War Impact
... accounting for 30.8%. In terms of per capita consumption, the market was $45.5 and in terms of global GDP, the market was 0.36%. Business Analytics & Enterprise Software was the largest segment within the information ... Read More
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Customer Experience Outsourcing Services Market in North America, Forecast to 2028
... CX as a formidable competitive weapon; and 2) growing incentives for companies to outsource their CX operations. Improving CX appears as the number one business goal priority in the Frost & Sullivan survey to 1,120 ... Read More
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IDC PlanScape: Marketplaces for Retailers
... moments."Marketplaces are one of several digital tools that companies can use to improve and manage their market presence besides physical retail," said Cristiano Quattrini, associate senior advisor, IDC. "The best combination of solutions to approach ... Read More
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IDC PeerScape: Practices for Developing a Successful Customer Experience Initiative
... customer service," says David Weldon, adjunct research analyst with IDC's IT Executive Programs (IEP). "Customer engagement is fundamental to the entire situation; early on, it is less important, but further along the journey, when you ... Read More
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Customer Experience at the Core of Digital Transformation in Banking, Financial Services, and Insurance, 2022
... to working from home and customers sought alternative means of interaction. Banking, financial services, and insurance (BFSI) organizations made major changes to their processes and technology to address the initial crisis. Contact centers were busy ... Read More
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Call Center Outsourcing Market (Type: Inbound Service, Outbound Service; Service Type: Email Support, Chat Support, Voice Support, Video Support, Social Media Support, Others) - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2022-2031
... Center Outsourcing Market – Scope of Report TMR’s report on the global call center outsourcing market studies the past as well as the current growth trends and opportunities to gain valuable insights of the indicators ... Read More
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Re-imagining the Retail Customer Experience, 2022
... silver linings, such as significantly reducing the competitive inertia many industries had in contact center innovation. Beyond navigating issues such as contactless delivery, or simply sprucing up eCommerce, retail establishments had to innovate or stagnate. ... Read More
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Global Contact Center as a Service (CCaaS) Market Size study, By Offering (Solutions, Services), By Organization Size (Large Enterprise, SME's), By End Use Industry (BFSI, IT and Telecommunications, Government, Media and Entertainment, Healthcare), and Regional Forecasts 2022-2028
... Forecasts 2022-2028 Global Contact Center as a Service (CCaaS) Market is valued approximately USD XX million in 2021 and is anticipated to grow with a healthy growth rate of more than XX % over the ... Read More
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