Customer Service Market Research Reports & Industry Analysis
Customer Service Industry Research & Market Reports
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IDC PlanScape: Customer Data Platform for Retail Customer Experience and Commerce
... that helps retail organizations better respond in real time to unpredictable and event-driven customer behavior. "Nowadays, relationships with customers are more fluid. On one hand, customers are aware and conscious of data shared with preferred ... Read More
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Global Social Media Customer Service Software Market 2021 by Company, Regions, Type and Application, Forecast to 2026
... and country-level market size, segmentation market growth, market share, competitive Landscape, sales analysis, impact of domestic and global market players, value chain optimization, trade regulations, recent developments, opportunities analysis, strategic market growth analysis, product launches, ... Read More
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Using Digital Transformation Levers to Shift Customer Values and Behaviors
... The levers are strategies and tactics that harness emerging and ongoing shifts in what people value and the behaviors they adopt to realize those values. This document is intended to help IT and LOB executives ... Read More
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Global Social Media Customer Service Software Market Report 2020 by Key Players, Types, Applications, Countries, Market Size, Forecast to 2026 (Based on 2020 COVID-19 Worldwide Spread)
... expected to grow from USD X.X million in 2020 to USD X.X million by 2026, at a CAGR of X.X% during the forecast period. The global Social Media Customer Service Software market report is a ... Read More
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IGT Solutions- Social Media Customer Experience Services
... • Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers • ... Read More
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North American Knowledge Management (KM) Market View for Customer Care, 2021
... gathering and sharing of knowledge within an organization (across documents, databases, and other sources). One of the most critical early components of KM was content management; an organization’s data and information were made available to ... Read More
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Worldwide Customer Service Applications Software Forecast, 2020–2024: COVID-19 Update
... over a 10-year period and including consideration for the impact of COVID-19 for the market over the next five years (2020–2024)."Customer service applications with analytics with predictive capabilities and multichannel strategies are allowing organizations to ... Read More
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SAP Enhances Customer Intelligence with CDP Announcement at SAP CX LIVE 2020
... featured during the conference."SAP continues to deliver value to existing and prospective SAP CX customers with the announcement of SAP Customer Data Platform," said David Wallace, research director, Customer Intelligence and Analytics at IDC. "The ... Read More
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Customer Experience Outsourcing Services Market in Southeast Asia Boosted by the Experience Economy i
... on selling goods or providing services at a single point in time. Today’s digitally savvy consumers demand constant connection and memorable experiences through easy access to information, ongoing interactions with brands, and personalized and engaging ... Read More
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The Future of Retail Customer Satisfaction: Empathy at Scale
... to retail transformation use cases and apply this to their road maps as they move into the next normal."Retail is undergoing a massive transformation; many companies have to rethink their operations and approaches to customer ... Read More
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How to Win Retail's Next Normal: Highlights from the IDC European Retail Executive Digital Forum 2020
... that took place on October 20, 2020. The next normal offers great opportunities for retailers that fully embrace Commerce Everywhere business models that focus on CX, are supported by robust inventory management, and complemented by ... Read More
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Customer Care Centers - Industry Market Research Report
... calls, enabled by recent improvements to broadband telecommunications technology. This has been adopted by private companies, many of which enable employees to work from home, thereby decreasing expenses. Industry profitability has been variable, due to ... Read More
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transcosmos - Social Media Customer Experience Services
... managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers • Financial analysts ... Read More
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SYKES - Social Media Customer Experience Services
... managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers • Financial analysts ... Read More
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Chatbot Market in BFSI by Component (Solution and Service), Platform Type (Web-based and Mobile-based), End User (Banks, Insurance Companies, and Others), and Application (Customer Support, Branding & Advertisement, Data Security & Compliance, and Others:
... Global Opportunity Analysis and Industry Forecast, 2020–2027 Chatbot is a computer program, which stimulates human conversations through Artificial Intelligence (AI). It is implemented across several industrial verticals to develop a communication link with their customers ... Read More
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Atento - Social Media Customer Experience Services
... managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers • Financial analysts ... Read More
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Worldwide Customer Service Applications Software Market Shares, 2019: Servicing Has Never Been More Important
... vendors are provided for 2019."The results of customer service initiatives in 2020 and 2021 will do more to modernize customer service than in the past 10 years put together," said Mary Wardley, VP, Customer Care ... Read More
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The Salesforce and ServiceMax Strategic Partnership Builds on the Promise of End-to-End Field Service Execution for Complex Industries
... Salesforce announced on September 1, 2020."Customer data and asset or product data have often been siloed sets of information with limited access or insight being provided to various stakeholders," states Aly Pinder, program director, Service ... Read More
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Empathy During the COVID-19 Pandemic: Becoming an Empathetic Enterprise in the Next Normal
... divide between leading organizations in CX and others. IDC research shows that organizations showing empathetic traits adapted quickly to challenges brought by the pandemic. In addition, IDC expects that these empathy traits will continue to ... Read More
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The CIO's Guide to the Future of Customers and Consumers
... IT leaders understand what the future of customers and consumers is, why it matters, what roles senior IT leaders must play, and the key actions they must take in preparing to help drive "empathy at ... Read More
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Customer Engagement Solutions
... 2020, is projected to reach a revised size of US$27.8 Billion by 2027, growing at a CAGR of 9.1% over the period 2020-2027.Solutions, one of the segments analyzed in the report, is projected to grow ... Read More
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Customer Communication Management (CCM)
... year 2020, is projected to reach a revised size of US$3.2 Billion by 2027, growing at a CAGR of 11.3% over the analysis period 2020-2027. Software Suite, one of the segments analyzed in the report, ... Read More
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Frost Radar™: Asia-Pacific Customer Experience Outsourcing Services Market, 2020
... role in helping companies acquire and retain customers. Contact centers can be perceived as the face of an organization: a hub of customer service and engagement, and the focal point for competitive differentiation. Customer interactions ... Read More
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Startek - Social Media Customer Experience Services
... managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers • Financial analysts ... Read More
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Teleperformance- CX Services in Telecom and Media
... • Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers • ... Read More
