Customer Service Market Research Reports & Industry Analysis
Customer Service Industry Research & Market Reports
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Worldwide Customer Service Applications Software Market Shares, 2022: The Leaders Continue to Lead
... for 2022. "While the customer service applications market experienced a dip in growth from 17.2% in 2021 to 13.7% in 2022, the double-digit growth in such a large market, one totally estimated at $15.4 billion, ... Read More
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Simplr: Generative AI-First Approach to Customer Service for Enterprise Brands
... Simplr: Generative AI-First Approach to Customer Service for Enterprise Brands This IDC Vendor Profile offers an overview of Simplr's AI-first customer service platform including features and benefits. Please Note: Extended description available upon request. Read More
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Global Customer Experience Management Market 2023-2027
... the customer experience management market provides a holistic analysis, market size, and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an up-to-date analysis regarding the ... Read More
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Customer Relationship Management Market Size, Share, and Analysis, By Solution (Social Media Monitoring, Customer Service, CRM Analytics, Marketing Automation, Customer Experience Management, Salesforce Automation, Others), By Deployment (Cloud, On-Premises), By Application (Customer Management, Marketing and Sales Automation, Lead Generation & Customer Retention, Others), By Enterprise Size (Large Enterprise, SMEs), By End Use (Finance, IT, Manufacturing, Construction, Government, Education, Distribution, Healthcare, Retail, Others) and Regional Forecasts, 2022-2032
... and Sales Automation, Lead Generation & Customer Retention, Others), By Enterprise Size (Large Enterprise, SMEs), By End Use (Finance, IT, Manufacturing, Construction, Government, Education, Distribution, Healthcare, Retail, Others) and Regional Forecasts, 2022-2032 Customer Relationship Management ... Read More
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Customer Care Centers in the US - Industry Market Research Report
... care centers handled things relatively well. With easily adaptable workplace setups, many centers transitioned to work-from-home offices with ease. As downstream businesses cut costs by reducing their workforce or saw employees leave for greener pastures, ... Read More
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Driving Better Customer Service Outcomes with the Application of Technology in Logistics in Asia/Pacific
... needs while ensuring efficient and cost-effective supply chain operations is explored in the context of growth in Asia/Pacific. However, retailers, wholesalers, distributors, manufacturers, and their upstream partners also face internal and external pressures that impact ... Read More
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NLP in Finance Market by Offering (Software, Services), Application (Customer Service and Support, Risk Management and Fraud Detection, Sentiment Analysis), Technology (Machine Learning, Deep Learning), Vertical and Region - Global Forecast to 2028
... NLP in finance market is projected to grow from USD 5.5 billion in 2023 to USD 18.8 billion by 2028 at a compound annual growth rate (CAGR) of 27.6%. The market is anticipated to grow ... Read More
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Customer Success Platforms
... year 2022, is projected to reach a revised size of US$8.9 Billion by 2030, growing at aCAGR of 21.3% over the period 2022-2030. Solutions, one of the segments analyzed in the report, is projected to ... Read More
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Customer Information System
... year 2022, is projected to reach a revised size of US$3.2 Billion by 2030, growing at aCAGR of 12.4% over the period 2022-2030. Solutions, one of the segments analyzed in the report, is projected to ... Read More
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Customer Experience Management
... year 2022, is projected to reach a revised size of US$31.2 Billion by 2030, growing at aCAGR of 12.7% over the period 2022-2030. Solutions, one of the segments analyzed in the report, is projected to ... Read More
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Global Customer Service Email Management Software Market 2023 by Company, Regions, Type and Application, Forecast to 2029
... was valued at USD million in 2022 and is forecast to a readjusted size of USD million by 2029 with a CAGR of % during review period. The influence of COVID-19 and the Russia-Ukraine War ... Read More
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Global Customer Service Email Management Software Supply, Demand and Key Producers, 2023-2029
... of % CAGR during the forecast period (2023-2029). This report studies the global Customer Service Email Management Software demand, key companies, and key regions. This report is a detailed and comprehensive analysis of the world ... Read More
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Customer Communication Management (CCM)
... Billion in the year 2022, is projected to reach a revised size of US$4.6 Billion by 2030, growing at aCAGR of 11.4% over the period 2022-2030. Software Suite, one of the segments analyzed in the ... Read More
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Artificial Intelligence (AI) in BFSI Market Size By Component (Solution [Chatbot, Customer Behavior Analytics, Customer Relationship Management (CRM), Data Analytics & Visualization, Fraud Detection], Service [Professional Service, Managed Service]), By Technology (Machine Learning, Natural Language Processing (NLP), Computer Vision), By Application (Back Office/Operation, Customer Service, Financial Advisory, Risk Management, Compliance & Security), By End-use (Bank, Insurance, Wealth Management), COVID-19 Impact Analysis, Regional Outlook, Growth Potential, Competitive Market Share & Forecast, 2023 - 2032
... Language Processing (NLP), Computer Vision), By Application (Back Office/Operation, Customer Service, Financial Advisory, Risk Management, Compliance & Security), By End-use (Bank, Insurance, Wealth Management), COVID-19 Impact Analysis, Regional Outlook, Growth Potential, Competitive Market Share & ... Read More
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Can Open AI's GPT-3 or ChatGPT Provide Customer Service, Write Blog Posts, and Personalize eCommerce Shopping for Your Customers?
... used as shopping assistants in ecommerce, but the prospects for the future are quite tantalizing. GPT-3 and ChatGPT could represent powerful tools for enhancing personalized product, search, and shopping experiences. By analyzing customer data such ... Read More
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Intelligent Virtual Assistant Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028
... to reach US$ 41.6 Billion by 2028, exhibiting a growth rate (CAGR) of 32.56% during 2023-2028. An intelligent virtual assistant (IVA), also known as intelligent personal assistant (IPA), is a software that understands natural language ... Read More
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Business Process-as-a-Service Market Research Report by Business Process (Accounting & Finance, Customer Service & Support, and Human Resource Management), Deployment Type, Organization Size, Application, Vertical, Country - Cumulative Impact of COVID-19, Russia Ukraine Conflict, and High Inflation - North America Forecast 2023-2030
... production, import and export, and consumption have helped market participants to analyze and capitalize on potential opportunities. Besides, the qualitative and quantitative parameters provided in the report with detailed analysis highlights the driving and restraining ... Read More
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Business Process-as-a-Service Market Research Report by Business Process (Accounting & Finance, Customer Service & Support, and Human Resource Management), Deployment Type, Organization Size, Application, Vertical, Region - Cumulative Impact of COVID-19, Russia Ukraine Conflict, and High Inflation - Global Forecast 2023-2030
... by 2030. Cumulative Impact of COVID-19: COVID-19 is an unprecedented global public health emergency that affected almost every industry, and the long-term impacts are projected to reflect on the growth of various end-use industries during ... Read More
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Business Process-as-a-Service Market Research Report by Business Process (Accounting & Finance, Customer Service & Support, and Human Resource Management), Deployment Type, Organization Size, Application, Vertical, State - Cumulative Impact of COVID-19, Russia Ukraine Conflict, and High Inflation - United States Forecast 2023-2030
... billion by 2030. Cumulative Impact of COVID-19: COVID-19 is an unprecedented global public health emergency that affected almost every industry, and the long-term impacts are projected to reflect on the growth of various end-use industries ... Read More
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Customer Engagement Solutions
... year and the war`s role in creating global instability means that the trouble on the inflation front is not over yet. Food and fuel inflation will remain a persistent economic problem. Higher retail inflation will ... Read More
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Customer Experience Monitoring
... year and the war`s role in creating global instability means that the trouble on the inflation front is not over yet. Food and fuel inflation will remain a persistent economic problem. Higher retail inflation will ... Read More
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2023 Global Forecast for Customer Experience Management Market (2024-2029 Outlook)-High Tech & Emerging Markets Report
... countries. The global market is expected to increase from USD xx billion in 2024 to USD xx billion by 2029, at a CAGR of xx% from 2024 to 2029. Estimates on equipment or material sales ... Read More
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Worldwide Customer Service Applications Software Market Shares, 2021: Salesforce Continues to Dominate
... 2021. "The customer service applications market continued its growth through 2021 with a resulting year-over-year growth rate of 17.0%," said Mary Wardley, VP, Customer Care and CRM at IDC. "Demonstrating the integral nature of customer ... Read More
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Dixa: Combining Contextual Knowledge Platform and Conversational AI to Empower Customer Service Agents
... market category, with vendor revenues in Europe growing 17% year on year in 2021, according to IDC's Semiannual Software Tracker. Dixa itself has exhibited substantial growth and has made a number of recent acquisitions to ... Read More
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Customer Journey Mapping Software Market
... analysis for 2015-2021 and opportunity assessment for 2022-2032. The study offers a comprehensive assessment of the most important market dynamics. After conducting thorough research on the historical and current growth parameters, the growth prospects of ... Read More
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