Customer Service Market Research Reports & Industry Analysis
Customer Service Industry Research & Market Reports
-
Exploring European Use Cases for Generative AI in CX
... AI and how it can help improve customer experience (CX). Several factors drive interest in GenAI, including its positive impact on making conversational AI faster and smarter, enabling critical applications, including personalization at scale, improved ... Read More
-
2024 Global Forecast for Digital Experience Platform Market (2025-2030 Outlook)-High Tech & Emerging Markets Report
... countries. The product or service category is within the NAICS Computer Systems Design Services industry. The product or service category is within the NAICS Computer Systems Design Services industry. The global market is expected to ... Read More
-
Customer Experience Monitoring
... Billion by 2030, growing at a CAGR of 18.9% over the analysis period 2023-2030. Customer Experience Monitoring for PC Terminal, one of the segments analyzed in the report, is expected to record a 16.7% CAGR ... Read More
-
Customer Engagement Solutions
... Billion by 2030, growing at a CAGR of 11.9% over the analysis period 2023-2030. Customer Engagement Solutions, one of the segments analyzed in the report, is expected to record a 10.6% CAGR and reach US$31.7 ... Read More
-
AI Studio Market by Offering (Software (Type, User Interface, Deployment Mode) and Services), Application (Customer Service Automation, Automatic Content Generation, Sentiment Analysis), Data Modality, Vertical and Region - Global Forecast to 2029
... Studio market is projected to grow from USD 6.4 billion in 2024 to USD 32.7 billion by 2029, at a compound annual growth rate (CAGR) of 38.4% during the forecast period. The market is anticipated ... Read More
-
Zendesk Relate 2024: Democratizing AI-Infused Customer Service
... much more emphasis on incorporating the employee experience and its role in delivering empathetic service outcomes. As Zendesk continues to push upmarket into the enterprise segment, the challenge will be differentiating in a crowded market ... Read More
-
Customer Care Centers in the US - Industry Market Research Report
... care centers handled things relatively well. With easily adaptable workplace setups, many centers transitioned to work-from-home offices with ease. As downstream businesses cut costs by reducing their workforce or saw employees leave for greener pastures, ... Read More
-
Customer Communication Management (CCM)
... to reach US$4.6 Billion by 2030, growing at a CAGR of 11.4% over the analysis period 2023-2030. CCM Software Suite, one of the segments analyzed in the report, is expected to record a 11.2% CAGR ... Read More
-
Customer Information System
... Billion by 2030, growing at a CAGR of 11.3% over the period 2023-2030. Customer Information Solutions, one of the segments analyzed in the report, is expected to record 10.5% CAGR and reach US$2 Billion by ... Read More
-
Customer Success Platforms
... Billion by 2030, growing at a CAGR of 18.9% over the period 2023-2030. Customer Success PlatformSolutions, one of the segments analyzed in the report, is expected to record 15.5% CAGR and reach US$3.9 Billion by ... Read More
-
Customer Experience Management
... Billion by 2030, growing at a CAGR of 11.4% over the period 2023-2030. Customer Experience Management Solutions, one of the segments analyzed in the report, is expected to record 9.8% CAGR and reach US$17.2 Billion ... Read More
-
Frost Radar™: Customer Experience Management in Asia-Pacific, 2024
... forecast to grow rapidly, fueled by the recognition of CX as an effective strategy for competitive differentiation and a compelling incentive for businesses to outsource CX operations. CX management services are increasingly vital in building ... Read More
-
Customer Experience Design and Build for Optimal Customer Journeys: Innovation Case Studies
... brand on each step of their journey, allowing brands to recognize the actions and approaches needed to be taken and prioritized on each stage of their customers' journeys. Please Note: Extended description available upon request. Read More
-
BPaaS Market by Business Process (Human Resource Management, Customer Service & Support, Accounting & Finance), Deployment Model, Organization Size, Vertical (BFSI, Retail & eCommerce, Manufacturing, IT & Telecom) and Region - Global Forecast to 2028
... 2028 The BPaaS market is expected to grow from USD 63.3 billion in 2023 to USD 92.2 billion by 2028 at a Compound Annual Growth Rate (CAGR) of 8.0% during the forecast period. As organizations ... Read More
-
Attaining Experiential Value Parity with Customers Will Forge the Path Forward to Profitable Growth
... the need for companies to focus on delivering empathetic customer experiences and proving experience value for the customer, powered by data and intelligence. To win future customers, businesses must balance value for the organization and ... Read More
-
Social Media Analytics Market by Offering (Solution and Services), Analytics Type, Business Function (Marketing, Sales and Lead Generation, Finance, Customer Service, Human Resource, Operations), Vertical and Region - Global Forecast to 2028
... market for Social Media Analytics is projected to grow from USD 4.8 billion in 2023 to USD 14.6 billion by 2028, at a CAGR of 24.9% during the forecast period. Social media analytics plays a ... Read More
-
Cloud Workflow Market by Type (Platform, Services), Business Workflow (Accounting & Finance, Customer Service & Support, Human Resources (HR)), Enterprise Size, End-user - Global Forecast 2024-2030
... USD 3.90 billion in 2023 and expected to reach USD 4.55 billion in 2024, at a CAGR 16.21% to reach USD 11.19 billion by 2030.Cloud workflow includes automation and management of business processes and tasks ... Read More
-
Customer Relationship Management Market by Solution (CRM Analytics, Customer Experience Management, Customer Service), Deployment (Cloud, On-Premise), Enterprise Size, End-Use - Global Forecast 2024-2030
... billion in 2023 and expected to reach USD 62.30 billion in 2024, at a CAGR 8.16% to reach USD 99.87 billion by 2030. FPNV Positioning Matrix The FPNV Positioning Matrix is pivotal in evaluating the ... Read More
-
Healthcare CRM Market by Functionality (Cross-CRM, Customer Service & Support, Digital Commerce), Deployment mode (Cloud & Web-Based Model, On-Premise Model), End-Use - Global Forecast 2024-2030
... 17.72 billion in 2023 and expected to reach USD 18.92 billion in 2024, at a CAGR 7.44% to reach USD 29.31 billion by 2030. FPNV Positioning Matrix The FPNV Positioning Matrix is pivotal in evaluating ... Read More
-
2024 Global Forecast for Customer Experience Management Market (2025-2030 Outlook)-High Tech & Emerging Markets Report
... product or service category is within the NAICS Chemical Manufacturing industry. The product or service category is within the NAICS Chemical Manufacturing industry. The global market is expected to increase from USD xx billion in ... Read More
-
A Deep Dive into Customer Perspectives from the 2023 Customer Contact West MindXchange
... Beach, California to tackle their challenges with other customer experience (CX) experts. Participants discussed their shared challenges, successful customer solution implementations, and strategies for improving employee engagement. The highly interactive event created an opportunity for ... Read More
-
Automotive Dealer Management System Market by Function (Customer Service, Data Reports, Inventory Management), Application (Customer Relationship Management, Dealer Tracking, Finance), End User, Deployment - Global Forecast 2023-2030
... projected to reach USD 7.85 billion by 2030 from USD 3.66 billion in 2022, at a CAGR of 9.98% during the forecast period. Market Segmentation & Coverage: This research report analyzes various sub-markets, forecasts revenues, ... Read More
-
Worldwide Customer Service Applications Software Forecast, 2023-2027: Growth Remains in Double Digits Despite Economic Concerns
... 2027."IDC survey research data reveals that even in the current climate of possible recession and inflation activities, investment in customer experience is one of the three top IT initiatives most immune to budget cuts," says ... Read More
-
Worldwide Customer Service Applications Software Market Shares, 2022: The Leaders Continue to Lead
... for 2022. "While the customer service applications market experienced a dip in growth from 17.2% in 2021 to 13.7% in 2022, the double-digit growth in such a large market, one totally estimated at $15.4 billion, ... Read More
-
Simplr: Generative AI-First Approach to Customer Service for Enterprise Brands
... Simplr: Generative AI-First Approach to Customer Service for Enterprise Brands This IDC Vendor Profile offers an overview of Simplr's AI-first customer service platform including features and benefits. Please Note: Extended description available upon request. Read More
Research Assistance
