Customer Service Industry Research & Market Reports
-
IDC's Worldwide Digital Transformation Use Case Taxonomy, 2019: Customer Experience
... of use cases for investment as well as the strategic priorities and programs that are driving technology spending."Customers are digitally transforming, and the best companies are employing digital technologies to both differentiate themselves from their ... Read More
-
End User Experience Monitoring Market by Component (Products and Services), Access Type (Web and Mobile), Deployment Type, Organization Size, Vertical (BFSI, IT and Telecommunications, and Government and Public Sector), and Region - Global Forecast to 202
... to 2023 Increasing need to measure business impact of end user experience to drive the End User Experience Monitoring (EUEM) market The global EUEM market size is expected to grow from USD 1.5 billion in ... Read More
-
The 2020-2025 World Outlook for Service Quality Management (SQM)
... latent demand, or potential industry earnings (P.I.E.), for the country in question (in millions of U.S. dollars), the percent share the country is of the region, and of the globe. These comparative benchmarks allow the ... Read More
-
The 2020-2025 World Outlook for Telco Customer Experience Management (CEM)
... for the latent demand, or potential industry earnings (P.I.E.), for the country in question (in millions of U.S. dollars), the percent share the country is of the region, and of the globe. These comparative benchmarks ... Read More
-
The 2020-2025 World Outlook for Customer Experience Management
... or potential industry earnings (P.I.E.), for the country in question (in millions of U.S. dollars), the percent share the country is of the region, and of the globe. These comparative benchmarks allow the reader to ... Read More
-
Worldwide Customer Service Applications Market Shares, 2017: $2 Billion in Revenue Separates the Leaders
... provided for 2017."More and more the discussion regarding customer service applications is embedded in the broader customer experience and digital transformation initiatives discussions," said Mary Wardley, VP, Customer Care and CRM. "Isolated technology leads to ... Read More
-
IDC FutureScape: Worldwide Customer Experience 2019 Predictions
... IDC Customer Experience, "Providing a differentiated customer experience is becoming more difficult for brands. Yes, customers are integrating more technology into their lives that results in more channels engage with and more data for the ... Read More
-
Call Tracking Software in the US - Procurement Research Report
... research and optimize advertising campaigns. Users can record calls, identify their source, record their time distribution and view call analytics. Additionally, the software provides users with dynamic number insertion to gather data on the advertising ... Read More
-
Cloud Workflow Market by Type (Platform and Services), Business Workflow (HR, Accounting & Finance, Sales & Marketing, Customer Service & Support, Operations), Organization Size, Vertical, and Region -Global Forecast to 2023
... of cloud, the rising adoption of cloud-based workflow among SMEs, and growing focus on streamlining workflow and business processes is expected to drive the growth of the cloud workflow market. The cloud workflow market size ... Read More
-
The Evolving Role of Voice, Messaging, and Customer Experience for the Enterprise
... P2P communications are no longer valid for today's increasingly digital enterprises. Rather, they are part of a digital toolkit that should be deployed for improving the customer experience and driving positive business outcomes. Enterprises are ... Read More
-
Service Analytics Market by Business Application (Customer Service Analytics, Field Service Analytics, and IT Service Analytics), Component (Solution and Services), Deployment Model, Organization Size, Industry, and Region - Global Forecast to 2023
... in need to improve the client and customer interaction, along with the rise in the necessity to become more data-driven are the major driving factors expected to boost the growth of the service analytics market. ... Read More
-
The Customer engagement systems: worldwide market shares 2017
... It provides details of how this spending varied by delivery model, vendor and region. The report also includes 'snapshots' of the leading vendors in the market. Please note: this is delivered as an Zip file. Read More
-
Global Customer Self-Service Software Market - Growth, Trend and Forecasts (2018 - 2023)
... CAGR of 16.7% during the forecast period (2018 - 2023), to reach USD 13.00 billion by 2023. The scope of the market covers the solutions and services offered by various vendors of the market. As ... Read More
-
Worldwide Enterprise Asset Management Applications Forecast, 2018–2022: EAM and Its Emerging Role in Customer Service
... flooded with data, which makes data management a tremendous challenge going forward. The data management issues will factor heavily in the EAM adoption trends over the next five years," says Kevin M. Permenter, senior research ... Read More
-
Customer Experience Strategies: Designing an Omni-Channel Experience
... will gain an understanding of the channels currently in deployment and the degree to which consumers are using that channel in their interactions. Finally, a model for considering which channels of access and the benefits ... Read More
-
The 2019-2024 Outlook for Business Service Centers in the United States
... millions of U.S. dollars), or potential industry earnings (P.I.E.) estimates are given across some 12,600 cities in the United States. For each city in question, the percent share the city is of its state and ... Read More
-
The Chatbot Development Landscape and Key Development Considerations
... with respect to developer tools used for chatbot development, they tend to gravitate a core cluster of chatbot development frameworks such as Amazon Lex, IBM Watson, Google's Dialogflow, and the Microsoft Bot Framework," said Arnal ... Read More
-
Rationalizing Vendors and Cultivating Partners for Modernization: Five Key Attributes for Digital Transformation
... applications is a daunting task. In fact, it's the greatest challenge facing CIOs today — according to a recent survey by IDC. Although over 80% of all enterprises are making an attempt to rationalize and ... Read More
-
Intelligent Virtual Assistant Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2018-2023
... particular tasks. This system is being increasingly used due to machine learning along with other advancements made in AI technologies. Intelligent virtual assistants have a large capacity to learn, reason and understand which are the ... Read More
-
A Chatbot Market Size By Type (Rule-Based
... to connect with their customers globally. Chatbots also allow businesses to interact with their customers in two-way communication. It permits them to examine and measure interactions with consumers, taking their requirements into consideration, and optimizing ... Read More
-
Future of Customer Engagement in Latin America, 2018
... technology-driven products and services, as well as adding complexity to existing ones. Technology-enabled goods—such as appliances, automobiles, entertainment products, and home security systems—are growing in functionality and complexity. Many products have the ability to be ... Read More
-
The Client Vison for Next Generation Customer Service
... investigating the art of the possible in next generationn customer service & looking to transform their customer interaction services - Vendor marketing, sales and business managers developing strategies to target digital & service transformation opportunities ... Read More
-
Future of Digital Customer Service winthin GICs
... the possible and the perpectives of their peerss toeards the next generation customer servie within GICs - Vendor marketing, sales and business managers developing strategies to target digital & service transformation opportunities within customer servie ... Read More
-
The 2019-2024 World Outlook for Customer Experience Monitoring
... or potential industry earnings (P.I.E.), for the country in question (in millions of U.S. dollars), the percent share the country is of the region, and of the globe. These comparative benchmarks allow the reader to ... Read More
-
The 2019-2024 World Outlook for Service Quality Management (SQM)
... latent demand, or potential industry earnings (P.I.E.), for the country in question (in millions of U.S. dollars), the percent share the country is of the region, and of the globe. These comparative benchmarks allow the ... Read More
