Call Centers Market Research Reports & Industry Analysis
In the 1960s large companies began investing money in departments dedicated to customer service and slowly evolved to the modern call center of today. With new technology, call centers are constantly evolving. Cloud storage, reporting systems, and operating systems have allowed call centers to minimize paper waste, become properly measured for optimal metric results in the most effective and efficient manner.
Market Research can help companies determine their customer service by improving or starting a customer service department. There are many elements that encompass a successful customer service experience such as customer support software, email and live chat support, phone tress, reporting software, and much more.
Call Centers Industry Research & Market Reports
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Telephone Call Centers Global Market Briefing 2023
... annual growth rate (CAGR) of 2.02%. The global telephone call centers market is expected to grow from $145.09 billion in 2022 to $177.77 billion in 2032 at a CAGR of 2.05%. Telephone Call Centers Global ... Read More
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Growth Opportunities in the Global Network Services Industry, 2023
... more than 50 countries. The top 12 providers have captured about 90% of the market. They consist of both network operators and system integrators, with a robust ecosystem of internet service providers and telecom partners ... Read More
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Call Centres in the UK - Industry Market Research Report
... 5% to reach £3.4 billion. More and more companies are making use of technology to boost customer interaction and diversify revenue streams, which has driven demand for call centres. Alongside this, the pandemic propelled the ... Read More
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European Contact Center Forecast, 2022–2027
... and provides recommendations for market players."Success in contact centers will depend on getting AI right, which can help to drive productivity, quality management, cost efficiency, and increased margin. But vendors should not approach this too ... Read More
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Frost Radar™: Workforce Optimization Solutions, 2023
... customer experience (CX) in the contact center industry. Frost & Sullivan defines WFO as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize ... Read More
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Call Centers
... US$494.7 Billion by 2030, growing at a CAGR of 5.8% over the period 2022-2030. In-House, one of the segments analyzed in the report, is projected to record 5.7% CAGR and reach US$369.8 Billion by the ... Read More
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Cloud-Based Contact Center Market Forecasts to 2030 – Global Analysis By Component (Solutions and Services), Deployment Mode (Private Cloud and Public Cloud), Organization Size (Small and Midsize Enterprises (SMEs) and Large Enterprises), Application (Call Routing and Queuing, Data Integration and Recording, Chat Quality and Monitoring, Real-Time Decision-Making, Workforce Optimization and Other Applications), End User (Banking, Financial Services, and Insurance (BFSI), Telecommunications, Information Technology, Government and Public Sector, Retail and Consumer Goods, Manufacturing, Energy and Utilities, Media and Entertainment, Healthcare and Life Sciences and Other End Users) and By Geography
... Routing and Queuing, Data Integration and Recording, Chat Quality and Monitoring, Real-Time Decision-Making, Workforce Optimization and Other Applications), End User (Banking, Financial Services, and Insurance (BFSI), Telecommunications, Information Technology, Government and Public Sector, Retail and ... Read More
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Artificial Intelligence (AI) in Call Centers
... in the year 2022, is projected to reach a revised size of US$8 Billion by 2030, growing at a CAGR of 23% over the period 2022-2030. Compute Platforms, one of the segments analyzed in the ... Read More
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Customer Engagement Solutions
... revised size of US$49.9 Billion by 2030, growing at a CAGR of 12.2% over the period 2022-2030. Solutions, one of the segments analyzed in the report, is projected to record 10.9% CAGR and reach US$31.7 ... Read More
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Telephone Call Centers
... Alorica, Conduent, Concentrix, FoundEver, and TeleTech (all based in the US), as well as Atento (Spain), Teleperformance (France), and Transcom Worldwide (Luxembourg). COMPETITIVE LANDSCAPE Demand is largely driven by consumer spending and business activity. The ... Read More
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Sales Promotion Services
... Staples (all based in the US), as well as Aimia (based in Canada), Cimpress (Netherlands), and 4imprint (UK). COMPETITIVE LANDSCAPE Demand is driven by economic growth and by corporate profits. The profitability of individual companies ... Read More
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Document Preparation, Call Centers, Collection Agencies and Other Business Support Services (U.S.): Analytics, Extensive Financial Benchmarks, Metrics and Revenue Forecasts to 2027, NAIC 561400
... industry-specific data including metrics, benchmarks, historic numbers, growth rates and forecasts that will save countless hours of research. Key Findings: Document Preparation, Call Centers, Collection Agencies and Other Business Support Services Industry (U.S.) to reach ... Read More
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CX Growth Opportunities in Travel & Hospitality: Global, 2023—A Customer Perspective
... the COVID-19 pandemic starting in 2020. Strict shelter-at-home regulations and travel restrictions created havoc for customer experience (CX) organizations globally, generating loads of new and perpetually changing information that T&H agents needed to have at ... Read More
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Speech Analytics Market Forecasts to 2030 – Global Analysis By Component (Services and Solutions), Business Function (Operations and Supply Chain, Contact Center/ Call Center, Sales and Marketing and Finance and Accounting), Organization Size, Deployment Mode, Application, End User and By Geography
... Application, End User and By Geography According to Stratistics MRC, the Global Speech Analytics Market is accounted for $2.74 billion in 2023 and is expected to reach $9.44 billion by 2030 growing at a CAGR ... Read More
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Contact Center Outsourcing Market Size & Share Analysis - Growth Trends & Forecasts (2023 - 2028)
... 132.92 billion by 2028, at a CAGR of 5.66% during the forecast period (2023-2028). Key Highlights Some industry leaders stand by outsourcing critical contact center needs, while some disagree with such an option with the ... Read More
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2023 Outsourced Contact Centers Global Market Size & Growth Report with Updated COVID-19 & Recession Risk Forecasts
... share across 4 global regions, 22 subregions, and 216 countries. Historical data is from 2011 through 2022, with forecasts for 2023 and the next 5 years. The historical data utilizes in-depth survey results from companies ... Read More
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Answering Services and Contact Centers - 2023 U.S. Market Research Report with Updated COVID-19 & Potential Recession Forecasts
... comprehensive and in-depth assessments of the industry in the United States with over 100+ data sets covering 2014-2027. This Kentley Insights report is full of industry insights including historical and forecasted market size, revenue and ... Read More
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2023 Outbound Telemarketing Services Global Market Size & Growth Report with Global Recession Risk Impact
... across 4 global regions (The Americas, Europe, Asia & Oceania, Africa & Middle East), 22 subregions, and 216 countries. Figures are from 2014 through 2022, with forecasts for 2023 and 2027. The historical data utilizes ... Read More
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Outsourced Contact Centers - 2023 U.S. Market Research Report with Updated COVID-19 & Potential Recession Forecasts
... of the industry in the United States with over 100+ data sets covering 2014-2027. This Kentley Insights report is full of industry insights including historical and forecasted market size, revenue and industry breakdowns by product ... Read More
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2023 Call Support Services Global Market Size & Growth Report with Global Recession Risk Impact
... across 4 global regions (The Americas, Europe, Asia & Oceania, Africa & Middle East), 22 subregions, and 216 countries. Figures are from 2014 through 2022, with forecasts for 2023 and 2027. The historical data utilizes ... Read More
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2023 Telemarketing and Call Support Services Global Market Size & Growth Report with Global Recession Risk Impact
... revenue, growth, and share across 4 global regions (The Americas, Europe, Asia & Oceania, Africa & Middle East), 22 subregions, and 216 countries. Figures are from 2014 through 2022, with forecasts for 2023 and 2027. ... Read More
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Global Customer Experience (CX) Outsourced Market (2023 Edition) – Analysis By Service Channel, End-User, By Region, By Country: Drivers, Trends and Forecast to 2029
... “Global Customer Experience (CX) Outsourced Market (2023 Edition)” which provides a complete analysis of the Global Customer experience (CX) outsourcing Market industry in terms of market segmentation by service channel (Voice/Call Center Outsourced, social media/Chat/Web ... Read More
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2023 Inbound Telemarketing Services Global Market Size & Growth Report with Global Recession Risk Impact
... across 4 global regions (The Americas, Europe, Asia & Oceania, Africa & Middle East), 22 subregions, and 216 countries. Figures are from 2014 through 2022, with forecasts for 2023 and 2027. The historical data utilizes ... Read More
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Answering Services - 2023 U.S. Market Research Report with Updated COVID-19 & Potential Recession Forecasts
... industry in the United States with over 100+ data sets covering 2014-2027. This Kentley Insights report is full of industry insights including historical and forecasted market size, revenue and industry breakdowns by product lines, size ... Read More
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2023 Marketing Research Services by Phone Global Market Size & Growth Report with Global Recession Risk Impact
... revenue, growth, and share across 4 global regions (The Americas, Europe, Asia & Oceania, Africa & Middle East), 22 subregions, and 216 countries. Figures are from 2014 through 2022, with forecasts for 2023 and 2027. ... Read More
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