Category: CRM & Customer Service
Oceania CRM & Customer Service
-
Call Centre Operation in New Zealand - Industry Market Research Report
... contract or fee basis for others. Companies involved in telemarketing services do not own the product or own the service they represent. This report covers the scope, size, disposition and growth of the industry including ... Read More
-
Frost Radar™: Asia-Pacific Customer Experience Outsourcing Services, 2022
... in building a robust end-to-end customer journey as customer-centricity takes center stage. Providing contextual, proactive, seamless, and personalized experiences is imperative for staying competitive and relevant in their market. This shift brings greater attention and ... Read More
-
Frost Radar™: Australia Customer Experience Outsourcing Services, 2022
... view positive experiences as highly personalized, relevant, and proactive, involving engaging interactions and immediate issue resolution. Increasingly, Australian organizations realize that providing contextual, proactive, seamless, and personalized experiences is essential for successfully retaining and attracting ... Read More
-
Asia Pacific Customer Experience Management Market Forecast to 2028 – COVID-19 Impact and Regional Analysis – by Component (Solution and Service), Deployment Mode (On Premise and Cloud based), Organization Size (Small and Medium Enterprises (SMEs) and Large Enterprises), Touchpoint (Call Center, Website, Mobile Application, Email, Social Media, and Others), and Industry Vertical (IT and Telecom, BFSI, Energy and Utilities, Government, Retail, Manufacturing, and Others)
... (SMEs) and Large Enterprises), Touchpoint (Call Center, Website, Mobile Application, Email, Social Media, and Others), and Industry Vertical (IT and Telecom, BFSI, Energy and Utilities, Government, Retail, Manufacturing, and Others) The customer experience management market ... Read More
-
Call Centre Operation in Australia - Industry Market Research Report
... or fee basis, which includes promoting products and services, taking orders, soliciting contributions or donations and providing information to clients. Telemarketing companies do not own the products or provide the services that they represent. This ... Read More
-
Asia-pacific Contact Center Software Market Forecast 2022-2030
... technologies, rising awareness regarding consumer rights, and significant network and IT infrastructure investments are propelling the market growth. MARKET INSIGHTS The Asia-Pacific contact center software market growth analysis includes the evaluation of Indonesia, South Korea, ... Read More
-
Managing the Salesforce Partner Ecosystem in Asia/Pacific
... Sales in Asia/Pacific, which was held in early 2022. It reviews the regional initiatives that Salesforce is undertaking with its partner community and the challenges facing the company. Please Note: Extended description available upon request. Read More
-
Call Center Outsourcing Market Research Report by Operation (Inbound and Outbound), Industry, Region (Americas, Asia-Pacific, and Europe, Middle East & Africa) - Global Forecast to 2027 - Cumulative Impact of COVID-19
... USD 416.12 billion by 2027. Market Statistics: The report provides market sizing and forecast across five major currencies - USD, EUR, JPY, GBP, AUD, CAD, and CHF. It helps organization leaders make better decisions when ... Read More
-
Contact Center Software Market Research Report by Services (Managed Services and Professional Services), Type, Deployment, Verticals, Region (Americas, Asia-Pacific, and Europe, Middle East & Africa) - Global Forecast to 2027 - Cumulative Impact of COVID-
... USD 50.79 billion by 2027. Market Statistics: The report provides market sizing and forecast across five major currencies - USD, EUR, JPY, GBP, AUD, CAD, and CHF. It helps organization leaders make better decisions when ... Read More
-
Customer Experience Management Market Research Report by Touchpoints (Branch/Store, Call Center, and Company Website), Industry, Deployment, Region (Americas, Asia-Pacific, and Europe, Middle East & Africa) - Global Forecast to 2027 - Cumulative Impact of
... USD 27,758.32 million by 2027. Market Statistics: The report provides market sizing and forecast across five major currencies - USD, EUR, JPY, GBP, AUD, CAD, and CHF. It helps organization leaders make better decisions when ... Read More
-
Telecom Outsourcing Market Research Report by Type (Billing Operations Outsourcing, Call Center Outsourcing, and Finance & Accounting Outsourcing), Application, Region (Americas, Asia-Pacific, and Europe, Middle East & Africa) - Global Forecast to 2027 -
... Cumulative Impact of COVID-19 The Global Telecom Outsourcing Market size was estimated at USD 140.82 billion in 2021 and expected to reach USD 149.58 billion in 2022, and is projected to grow at a CAGR ... Read More
-
Cloud-Based Contact Center Market Research Report by Solution (Agent Performance Optimization, Automatic Call Distribution, and Dialers), Service, Organization Size, Application, Deployment Model, Vertical, Region (Americas, Asia-Pacific, and Europe, Midd
... USD 34,497.57 million by 2027. Market Statistics: The report provides market sizing and forecast across five major currencies - USD, EUR, JPY, GBP, AUD, CAD, and CHF. It helps organization leaders make better decisions when ... Read More
-
Customer Data Platform Market Research Report by Type (Access Control, Analytics, and Engagement), Enterprise Size, Vertical, Delivery Mode, Application, Region (Americas, Asia-Pacific, and Europe, Middle East & Africa) - Global Forecast to 2027 - Cumulat
... USD 6,671.39 million by 2027. Market Statistics: The report provides market sizing and forecast across five major currencies - USD, EUR, JPY, GBP, AUD, CAD, and CHF. It helps organization leaders make better decisions when ... Read More
-
Call Center AI Market Research Report by Component (Compute Platforms, Services, and Solutions), Deployment, Vertical, Region (Americas, Asia-Pacific, and Europe, Middle East & Africa) - Global Forecast to 2027 - Cumulative Impact of COVID-19
... The Global Call Center AI Market size was estimated at USD 1,430.31 million in 2021 and expected to reach USD 1,759.05 million in 2022, and is projected to grow at a CAGR 23.16% to reach ... Read More
-
BPaaS Market Research Report by Business Process (Accounting and Finance, Customer Service and Support, and Human Resource Management), Organization Size, Vertical, Deployment Type, Application, Region (Americas, Asia-Pacific, and Europe, Middle East & Africa) - Global Forecast to 2027 - Cumulative Impact of COVID-19
... billion by 2027. Market Statistics: The report provides market sizing and forecast across five major currencies - USD, EUR, JPY, GBP, AUD, CAD, and CHF. It helps organization leaders make better decisions when currency exchange ... Read More
-
Hedge Fund Software Market Research Report by Module (Automated Workflows, Hedge Fund CRM & Capital Raising, and Hedge Fund Compliance), Deployment Mode, End-User, Region (Americas, Asia-Pacific, and Europe, Middle East & Africa) - Global Forecast to 2027
... Forecast to 2027 - Cumulative Impact of COVID-19 The Global Hedge Fund Software Market size was estimated at USD 1,316.98 million in 2021 and expected to reach USD 1,494.34 million in 2022, and is projected ... Read More
-
Queue Management System Market Research Report by Type (Linear Queuing and Virtual Queuing), End User, Region (Americas, Asia-Pacific, and Europe, Middle East & Africa) - Global Forecast to 2027 - Cumulative Impact of COVID-19
... reach USD 1,240.54 million by 2027. Market Statistics: The report provides market sizing and forecast across five major currencies - USD, EUR, JPY, GBP, AUD, CAD, and CHF. It helps organization leaders make better decisions ... Read More
-
Frost Radar™: Asia-Pacific Cloud Contact Center Services, 2022
... for efficient service and an improved customer experience (CX). The contact center and CX landscape was severely affected by the disruptions caused by the pandemic, which accelerated the digitalization of customer and supply-chain interactions and ... Read More
-
Contact Center as a Service Market Research Report: Information by Function (Automatic Call Distribution, Call Recording, Computer Telephony Integration, Customer Collaboration, Dialer, Interactive Voice Response, Reporting & Analytics, Workforce Optimization, Others), Enterprise Size (Small and Medium-Sized Enterprises (SMEs), Large Enterprises), Industry (BFSI, Consumer Goods & Retail, Government, Healthcare, IT & Telecom, Travel & Hospitality, Others), and Region (North America, Europe, Asia-Pacific, South America, and Middle East & Africa) - Forecast to 2030
... and Medium-Sized Enterprises (SMEs), Large Enterprises), Industry (BFSI, Consumer Goods & Retail, Government, Healthcare, IT & Telecom, Travel & Hospitality, Others), and Region (North America, Europe, Asia-Pacific, South America, and Middle East & Africa) - ... Read More
-
Frost Radar™: Asia-Pacific Customer Experience Outsourcing Services, 2021
... positive experiences based on highly personalized, relevant, proactive, and engaging interactions. These interactions have become even more relevant during the COVID-19 pandemic as customers expect organizations to be empathetic when responding to queries and quickly ... Read More
-
Frost Radar™: Australia Customer Experience Outsourcing Services, 2021
... digital era, customers’ expectations are changing: they are demanding engaging experiences, personalization, and proactive services. These became even more relevant during the COVID-19 pandemic as customers expected organizations to be empathetic when responding to queries ... Read More
-
State of the Asia-pacific Customer Contact Industry—The Covid-19 Pandemic has Accelerated CX Investments
... of consumer demand, and faster service sector recovery can enable full GDP recovery by mid-2021 (optimistic scenario). In case of multiple fresh outbreaks, lockdown extensions, and delayed vaccine administration, full recovery will be postponed beyond ... Read More
-
Emerging Technology Trends Impacting Asia/Pacific (Excluding Japan) Retail
... adoption of digital transformation (DX) has also offered retailers an opportunity to improve their business process and generate profits. This document provides an overview of how the adoption of emerging technologies impacts the APEJ retail ... Read More
-
Digital Small and Medium-Sized Business Case Studies in Asia/Pacific — Overcoming the COVID-19 Pandemic through Digitalization
... digitalization to ensure their survival. Through various case studies, we take a closer look at how the digitalization initiatives of some SMBs allowed them to be more digitally resilient. We also provide recommendations for SMBs ... Read More
-
Global Artificial Intelligence in BFSI Market- By Offerings (Hardware, Software, and Services), By Solution (Chatbots, Fraud Detection & Prevention, Anti-Money Laundering, Customer Relationship Management, Data Analytics & Prediction, and Others), By Technology (Deep Learning, Querying Method, Natural Language Processing, and Context Aware Processing) and By Region (North America, Europe, Asia Pacific, South America, and Middle East, & Africa)- Global forecast from 2020-2027.
... Querying Method, Natural Language Processing, and Context Aware Processing) and By Region (North America, Europe, Asia Pacific, South America, and Middle East, & Africa)- Global forecast from 2020-2027. Global Artificial Intelligence in the BFSI market ... Read More
Research Assistance
