Category: CRM & Customer Service
Oceania CRM & Customer Service
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Asia Pacific Automotive Dealer Management System (DMS) Market Forecast to 2031 - Regional Analysis - by Component (Software and Services), Application (Inventory Management, Appointment Scheduling, Customer Relationship Management, Dealer Tracking, and Others), and Deployment (Cloud-Based and On-Premise)
... 11.8% from 2023 to 2031. Advent of Autonomous Vehicles Boosts Asia Pacific Automotive Dealer Management System (DMS) Market The global automobile industry is undergoing a massive paradigm change as the number of connected and autonomous ... Read More
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Open Source CRM Software Market, By Type (Operational CRM, Analytical CRM, Collaborative CRM, and Other types), By Deployment Mode (On-premises, Cloud-based, and Hybrid), By Organization Size (Large Enterprises and Small & Medium Enterprises), By End-user Industry (BFSI, Retail, Healthcare, Telecom & IT, Discrete Manufacturing, Government & Education, and Others), By Application (Marketing, Sales, Customer service and support, and Others), By Component (Software and Services), By Geography (North America, Europe, Asia Pacific, Latin America, Middle East and Africa)
... CRMs provide a cost-effective alternative for managing relationships and interactions with customers. Some key benefits of open source CRMs include low upfront costs, flexibility to customize features as per business needs, and avoiding vendor lock-ins. ... Read More
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Generative AI Market, By Technology (Deep Learning, Machine Learning, and Natural Language Processing), By Deployment Mode (Cloud-based and On-premises), By Application (Content Creation, Chatbots and Virtual Assistants, Image and Video Generation, Music Generation, and Others), By Geography (North America, Latin America, Asia Pacific, Europe, Middle East, and Africa)
... such as digital art, deepfakes, natural language generation, programming and research can drive the global generative AI market growth. Growing investments and initiatives pertaining to AI technology innovations across various sectors can drive the market ... Read More
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Australia Loyalty Programs Market Intelligence and Future Growth Dynamics Insights - 50+ KPIs on Loyalty Programs Trends by End-Use Sectors, Operational KPIs, Retail Product Dynamics, and Consumer Demographics - Q1 2025 Update
... of 17.5% during 2020-2024. The loyalty market in the country will continue to grow over the forecast period and is expected to record a CAGR of 13.0% during 2025-2029. Loyalty market in the country is ... Read More
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Call Centre Operation in Australia - Industry Market Research Report
... contributions or donations, and providing information to clients. Telemarketing companies do not own the products or provide the services that they represent. This report covers the scope, size, disposition and growth of the industry including ... Read More
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Asia Pacific Conversational AI Market Forecast to 2031 – Regional Analysis – by Component (Platform and Service), Type (Chatbots and Intelligent Virtual Assistants), Deployment Type (On-Premise and Cloud), and Industry (Retail & E-commerce, Healthcare & Life Sciences, Travel & Hospitality, BFSI, IT & Telecom, Media & Entertainment, and Others)
... to 2031. Emergence of Generative AI Boosts Asia Pacific Conversational AI Market Generative AI is extremely important across a wide range of businesses. Its ability to generate unique content has important ramifications in industries such ... Read More
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Dealer Management System for Heavy Equipment Market Research Report By Functionality (Sales Management, Inventory Management, Service Management, Financial Management, Reporting and Analytics, Customer Relationship Management (CRM), Dealer Tracking, and Others}, By deployment model (clouds and on-premises), By industry deployment model (Construction Equipment, Mining Equipment, Demolition Equipment, Paving Equipment, Material Handling Equipment, Tire Manufacturing, Tire Sales and Service, and Others) and By Region (North America, Europe, Asia-Pacific, Middle East and Africa, South America) Industry Forecast Till 2032
... on-premises), By industry deployment model (Construction Equipment, Mining Equipment, Demolition Equipment, Paving Equipment, Material Handling Equipment, Tire Manufacturing, Tire Sales and Service, and Others) and By Region (North America, Europe, Asia-Pacific, Middle East and Africa, ... Read More
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Asia Pacific Customer Experience Management (CXM) Market, By Component (Solutions, Services); By Touchpoint (Social Media, Mobile Apps, Websites, Contact Centers, In-store/Branch Locations, Email and Chatbots); By Deployment Mode (On-premises, Cloud); By Enterprise Size (Small and Medium-sized Enterprises (SMEs), Large Enterprises); By Industry Vertical (BFSI (Banking, Financial Services, and Insurance), Retail & E-commerce, IT & Telecom, Healthcare, Government, Hospitality, Media & Entertainment, Others (Manufacturing, Utilities)); By Country (China, India, Japan, South Korea, Australia & New Zealand, Indonesia, Malaysia, Singapore, Vietnam, Rest of APAC), Trend Analysis, Competitive Landscape & Forecast, 2019–2030
... Medium-sized Enterprises (SMEs), Large Enterprises); By Industry Vertical (BFSI (Banking, Financial Services, and Insurance), Retail & E-commerce, IT & Telecom, Healthcare, Government, Hospitality, Media & Entertainment, Others (Manufacturing, Utilities)); By Country (China, India, Japan, South ... Read More
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Asia Pacific Cloud Based Contact Center Market Outlook to 2028
... customer service solutions that offer scalability and flexibility. Cloud-based contact centers allow businesses to deploy, manage, and maintain their operations without investing in costly infrastructure. Technological advancements like AI, Machine Learning (ML), and Natural Language ... Read More
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2024 Asia-Pacific Healthcare Crm Market Forecast (2025-2030 Outlook)-Market Opportunities Report
... Healthcare industry. The market is expected to increase from USD xx billion in 2025 to USD xx billion by 2030, at a CAGR of xx% from 2025 to 2030. Estimates on product and service sales ... Read More
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Frost Radar™: Cloud Contact Centers in Asia-Pacific, 2024
... the Asia-Pacific cloud contact center services industry using their Growth and Innovation scores as highlighted in the Frost Radar™ methodology. Frost & Sullivan analyzes numerous companies in an industry. Those selected for further analysis based ... Read More
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Call Centre Operation in New Zealand - Industry Market Research Report
... $276.6 million at an annualised 2.8% over the five years to 2022-23. Negative business confidence and mounting competition have also fuelled industry declines. Call centre operators have faced strong price competition from call centres in ... Read More
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Asia-Pacific Contact Center Applications Tracker, 2023
... 2022 to $1,193.5 million in 2029, driven by cloud migration, system upgrades, and increased investments in advanced applications, such as analytics and workforce management. Vietnam, Malaysia, Indonesia, the Philippines, and Thailand are forecast to witness ... Read More
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The Vital Shift Toward Security and Regulatory Compliance among Retailers in Asia/Pacific
... fast-changing digital world, protecting customer information is a top priority for retailers across Asia/Pacific. This document delves into the delicate balance required between safeguarding data and respecting customer privacy, emphasizing the need for strong and ... Read More
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Australia Chatbot Market Overview, 2028
... including customer service and e-commerce, as well as healthcare and banking. Australia is no exception to this trend, with its burgeoning digital environment. The chatbot market in Australia is rapidly expanding, owing to reasons such ... Read More
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Asia-pacific Customer Relationship Management Market Forecast 2023-2032
... Asia-Pacific. CRM systems that can be incorporated with mobile devices and social media platforms are necessary for effective customer engagement. As a result, the region offers ample growth opportunities. MARKET INSIGHTS China, Thailand, Indonesia, India, ... Read More
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Hospital Contact Center Solution Market - Global Size, Share, Trend Analysis, Opportunity and Forecast Report, 2019–2029, Segmented By Service (Professional Services, Managed Services); By Deployment Mode (On-premises, Cloud); By Enterprise Type (Small & Medium-Sized Enterprises (SMEs), Large Enterprises); By Application (Workforce Optimization, Customer Relationship Management, Interactive Voice Response, Others); By Region (North America, Europe, Asia Pacific, Latin America, Middle East and Africa)
... (SMEs), Large Enterprises); By Application (Workforce Optimization, Customer Relationship Management, Interactive Voice Response, Others); By Region (North America, Europe, Asia Pacific, Latin America, Middle East and Africa) Global Hospital Contact Center Solution Market Size More ... Read More
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Asia Pacific Event Apps Market Forecast to 2028 – COVID-19 Impact and Regional Analysis – by Type (Enterprise Event Apps, Hybrid Apps, Corporates Meeting Apps, Conference Apps, Trade Show Apps, Festival Apps, and Sports Event Apps), Operating System (iOS, Android, and Web-based), and End User (Event Organizer and Planners, Corporates, Government, Education, and Others)
... Apps), Operating System (iOS, Android, and Web-based), and End User (Event Organizer and Planners, Corporates, Government, Education, and Others) The Asia Pacific event apps market is expected to grow from US$ 306.81 million in 2022 ... Read More
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Unicorn Digital-Native Businesses' Journey and Best Practices in Asia/Pacific
... but the journey to achieve this standing is not an easy one. There are key characteristics of successful DNBs and multiple stages in the unicorn journey, which if emulated or studied, will help guide DNBs ... Read More
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Chatbot Market Size, Share & Trends, Analysis Report By Application (Customer Services, Branding & Advertising), By Type, By Vertical, By Region (North America, Europe, Asia Pacific, South America), And Segment Forecasts, 2023 - 2030
... Market Growth & Trends The global chatbot market size is expected to reach USD 27,297.2 million by 2030, registering a CAGR of 23.3% from 2023 to 2030, according to a new report by Grand View ... Read More
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Frost Radar™: Australia Customer Experience Outsourcing Services, 2022
... positive experiences as highly personalized, relevant, and proactive, involving engaging interactions and immediate issue resolution. Increasingly, Australian organizations realize that providing contextual, proactive, seamless, and personalized experiences is essential for successfully retaining and attracting new ... Read More
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Frost Radar™: Asia-Pacific Customer Experience Outsourcing Services, 2022
... building a robust end-to-end customer journey as customer-centricity takes center stage. Providing contextual, proactive, seamless, and personalized experiences is imperative for staying competitive and relevant in their market. This shift brings greater attention and investment ... Read More
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Australia BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
... also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market. Key Highlights BPO services include revenues generated both from signed deals that remain under contract and ... Read More
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Asia-Pacific (APAC) BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
... forecast to 2026). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market. Key Highlights BPO services include revenues generated both from signed deals ... Read More
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Asia Pacific Customer Experience Management Market Forecast to 2028 – COVID-19 Impact and Regional Analysis – by Component (Solution and Service), Deployment Mode (On Premise and Cloud based), Organization Size (Small and Medium Enterprises (SMEs) and Large Enterprises), Touchpoint (Call Center, Website, Mobile Application, Email, Social Media, and Others), and Industry Vertical (IT and Telecom, BFSI, Energy and Utilities, Government, Retail, Manufacturing, and Others)
... and Large Enterprises), Touchpoint (Call Center, Website, Mobile Application, Email, Social Media, and Others), and Industry Vertical (IT and Telecom, BFSI, Energy and Utilities, Government, Retail, Manufacturing, and Others) The customer experience management market in ... Read More
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