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Paychex - Payroll Services

Paychex - Payroll Services

Who Is This Vendor Assessment For?
NelsonHall’s Payroll Services Vendor Assessment for Paychex is acomprehensive assessment of Paychex’ Payroll Service offering andcapabilities, designed for:

Sourcing managers monitoring the capabilities of existing suppliers ofpayroll outsourcing and identifying vendor suitability for payroll processoutsourcing RFPs
Vendor marketing, sales, and business managers looking tobenchmark themselves against their peers
Financial analysts and investors specializing in the support servicessector
HR and payroll decision makers.

Key Findings & Highlights
Paychex, founded in 1971, is a provider of payroll, HR and benefitsoutsourcing solutions for small to medium sized business in the U.S.Headquartered in Rochester New York, Paychex has ~100 offices acrossthe U.S. servicing ~605k clients. It also has a very small presence inGermany (through an acquisition) and Brazil (through a joint venture).Paychex has an employee base of ~13k, ~3.5k of whom are dedicated tosupporting payroll services. Paychex has offices in ~100 locations in theU.S. and pays one out of 12 American private sector employees.Paychex offers the following payroll services to its clients:

Payroll processing
Payroll tax administration services
Employee payment services
Regulatory compliance servicesPaychex provides clients with a processing service. It pays ~10m clientemployees.

Scope of the Report
The report provides a comprehensive and objective analysis of Paychex’spayroll outsourcing offering, capabilities, and market and financialstrength, including:

Identification of the company’s strategy, emphasis, and newdevelopments
Analysis of the company’s strengths, weaknesses, and outlook
Revenue estimates
Analysis of the profile of the company’s customer base including thecompany’s targeting strategy and examples of current contracts
Analysis of the company’s offerings and key service components
Analysis of the company’s delivery organization including the location,size and scale of delivery locations and their activities.


1. Background
2. Revenue Summary
3. Key Offerings
3.1 Transition
3.2 New Developments
3.3 Service Levels
4. Delivery Capability and Partnerships
4.1 Geographical Capability
4.2 Partnerships
4.3 Technical Capability
5. Target Markets
6. Strategy
7. Strengths & Challenges
7.1 Strengths
7.2 Challenges
8. Outlook

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