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HGS- Digital CX Services

HGS- Digital CX Services

Who Is This Vendor Assessment For?
NelsonHall’s Digital Customer Experience Services on HGS is a comprehensive assessment of HGS’ offerings and capabilities designed
for:
- Sourcing managers monitoring the capabilities of existing suppliers of CXS and identifying vendor suitability for CXS RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector.

Key Findings & Highlights
HGS made two acquisitions in 2018 to expand its domain capabilities in healthcare and its design and consulting services: AxisPoint Health and Element Solutions.

Scope of the Report
The report provides a comprehensive and objective analysis of HGS digital customer experience services offerings and capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery sites.


1. Background
2. Revenue Summary
3. Key Offerings
4. Delivery Capability and Partnerships
4.1 Delivery Capability
4.2 Platforms and Intellectual Property
5. Target Markets
6. Strategy
7. Strengths & Challenges
7.1 Strengths
7.2 Challenges
8. Outlook

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