Accenture - Next Generation End-User Computing Services

Accenture - Next Generation End-User Computing Services

Who Is This Vendor Assessment For?
NelsonHall’s Next Generation EUC Services vendor assessment for Accenture is a comprehensive assessment of Accenture’s next generation EUC services offerings and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of IT services and identifying vendor suitability for EUC services
- Vendor marketing, sales and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in EUC services sector.

Key Findings & Highlights
Accenture's next generation end-user computing services offerings are part of its overall Journey to Cloud and Digital Workplace Services capabilities.

Accenture has ~10m desktops deployed globally and has ~17k service desk agents across nine global service desk locations. It is developing its next generation smart desk, providing an omnichannel, personal, and contextual support to improve the end-user experience and further deflect service desk contact.

Accenture has a cross-industry approach with tailored vertical offerings to target end-user computing services across its five industry verticals.

Scope of the Report
The report provides a comprehensive and objective analysis of
Accenture’s next generation EUC service offerings, capabilities and market and financial strength, including:
- Analysis of the company’s offerings and key service components
- Revenue estimates
- Identification of the company’s strategy, emphasis and new developments
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s strengths, weaknesses and outlook.

1. Background
2. Revenue Summary
3. Key Offerings
4. Delivery Capability and Partnerships
5. Target Markets
6. Strategy
7. Strengths and Challenges
8. Outlook

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