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BPaaS Market by Business Process (HRM, Accounting and Finance, Sales and Marketing, Customer Service and Support, Procurement and Supply Chain, Operations, and Legal and R&D), Organization Size, Vertical, and Region - Global Forecast to 2022

BPaaS Market by Business Process (HRM, Accounting and Finance, Sales and Marketing, Customer Service and Support, Procurement and Supply Chain, Operations, and Legal and R&D), Organization Size, Vertical, and Region - Global Forecast to 2022

The growing need for business agility and a faster time-to-market are expected to drive the growth of the Business Process as a Service (BPaaS) market

The BPaaS market size is expected to grow from USD 40.20 billion in 2017 to USD 68.76 billion by 2022, at a Compound Annual Growth Rate (CAGR) of 11.3% during the forecast period. The major drivers that are expected to increase the demand for the BPaaS market include the growing need to comply with regulations and the need for business agility and a faster time-to-market. The major restraining factor for the growth of the BPaaS market is expected to be the rising concern over data security.

Customer service and support business process is expected to grow at the fastest rate during the forecast period
The customer service and support business process is expected to witness the highest growth rate during the forecast period, as organizations are seeking for transformation of their customer service operations by decreasing the operational costs, while dynamically scaling up the operations associated to smaller product life cycles.

Large enterprises segment is expected to hold the largest market share market during the forecast period
The large enterprises segment is expected to hold the largest market share during the forecast period, owing to the need to reduce the high Capital Expenditure (CAPEX) and Operating Expenditure (OPEX). Large enterprises have dedicated in-house IT resources and larger IT budgets to consider the adoption of as-a-service models for their business processes.

Asia Pacific (APAC) is expected to grow at the fastest rate during the forecast period
As per the geographic analysis, the APAC region is expected to witness the fastest growth in the BPaaS market, due to the increased adoption of BPaaS, owing to its agility, scalability, and efficient pay-per-usage benefits, with an enhanced cloud infrastructure and security. North America is expected to hold the largest market share, owing to the presence of the top BPaaS service providers, the globalization of managed cloud services, and the high adoption rate of cloud computing.

The break-up profiles of the primary discussion participants are given below:

• By Company Type: Tier 1 (40%), Tier 2 (35%), and Tier 3 (25%)
• By Designation: C-Level (45%), Director Level (35%), and Manager Level (20%)
• By Region: North America (35%), APAC (30%), Europe (25%), and RoW (10%)

The key BPaaS market vendors profiled in the report are as follows:
1. Accenture (Republic of Ireland)
2. IBM (US)
3. Capgemini (France)
4. Cognizant (India)
5. EXL (US)
6. Fujitsu (Japan)
7. Genpact (UK)
8. HCL (India)
9. TCS (India)
10. Wipro (India)

Research Coverage
The global BPaaS market has been segmented by business process, organization size, vertical, and region. A detailed analysis of the regions has been done to provide insights into the potential future business opportunities across different regions. In addition to this, the strength of service portfolio and business strategy excellence are some of the other MarketsandMarkets analysis included in the report.

Reasons to Buy the Report
The report will help the market leaders/new entrants in the BPaaS market in the following ways:
1. The report segments the BPaaS market comprehensively provides the closest approximations of the revenue numbers for the overall market and subsegments across different regions.
2. The report helps the stakeholders understand the pulse of the market and provides them with information on the key market drivers, restraints, challenges, and opportunities.
3. The report helps the stakeholders understand the competitors and gain more insights to better their position in the market.


  • INTRODUCTION
    • OBJECTIVES OF THE STUDY
    • MARKET DEFINITION
    • MARKET SCOPE
    • YEARS CONSIDERED FOR THE STUDY
    • CURRENCY
      • Table UNITED STATES DOLLAR EXCHANGE RATE, 2014-2017
    • STAKEHOLDERS
  • RESEARCH METHODOLOGY
    • RESEARCH DATA
      • SECONDARY DATA
      • PRIMARY DATA
    • MARKET SIZE ESTIMATION
    • RESEARCH ASSUMPTIONS
    • LIMITATIONS
  • EXECUTIVE SUMMARY
  • PREMIUM INSIGHTS
    • ATTRACTIVE MARKET OPPORTUNITIES IN THE BUSINESS PROCESS AS A SERVICE MARKET
    • BUSINESS PROCESS AS A SERVICE MARKET, BY REGION
    • BUSINESS PROCESS AS A SERVICE MARKET, BY BUSINESS PROCESS
    • BUSINESS PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE
    • BUSINESS PROCESS AS A SERVICE MARKET, BY VERTICAL
    • BUSINESS PROCESS AS A SERVICE MARKET, MARKET INVESTMENT SCENARIO
  • MARKET OVERVIEW
    • INTRODUCTION
    • MARKET DYNAMICS
      • DRIVERS
      • RESTRAINTS
      • OPPORTUNITIES
      • CHALLENGES
    • BUSINESS PROCESS AS A SERVICE ARCHITECTURE
  • BUSINESS PROCESS AS A SERVICE MARKET, BY BUSINESS PROCESS
    • INTRODUCTION
      • Table BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY BUSINESS PROCESS, 2015-2022 (USD BILLION)
    • HUMAN RESOURCE MANAGEMENT
      • Table HUMAN RESOURCE MANAGEMENT: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY REGION, 2015-2022 (USD BILLION)
    • ACCOUNTING AND FINANCE
      • Table ACCOUNTING AND FINANCE: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY REGION, 2015-2022 (USD BILLION)
    • SALES AND MARKETING
      • Table SALES AND MARKETING: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY REGION, 2015-2022 (USD BILLION)
    • CUSTOMER SERVICE AND SUPPORT
      • Table CUSTOMER SERVICE AND SUPPORT: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY REGION, 2015-2022 (USD BILLION)
    • PROCUREMENT AND SUPPLY CHAIN MANAGEMENT
      • Table PROCUREMENT AND SUPPLY CHAIN MANAGEMENT: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY REGION, 2015-2022 (USD BILLION)
    • OPERATIONS
      • Table OPERATIONS: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY REGION, 2015-2022 (USD BILLION)
    • OTHERS
      • Table OTHERS: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY REGION, 2015-2022 (USD BILLION)
  • BUSINESS PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE
    • INTRODUCTION
      • Table BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
    • SMALL AND MEDIUM-SIZED ENTERPRISES
      • Table SMALL AND MEDIUM-SIZED ENTERPRISES: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY REGION, 2015-2022 (USD BILLION)
      • Table SMALL AND MEDIUM-SIZED ENTERPRISES: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY BUSINESS PROCESS, 2015-2022 (USD BILLION)
    • LARGE ENTERPRISES
      • Table LARGE ENTERPRISES: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY REGION, 2015-2022 (USD BILLION)
      • Table LARGE ENTERPRISES: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY BUSINESS PROCESS, 2015-2022 (USD BILLION)
  • BUSINESS PROCESS AS A SERVICE MARKET, BY VERTICAL
    • INTRODUCTION
      • Table BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY VERTICAL, 2015-2022 (USD BILLION)
    • BANKING, FINANCIAL SERVICES, AND INSURANCE
      • Table BANKING, FINANCIAL SERVICES, AND INSURANCE: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY REGION, 2015-2022 (USD BILLION)
    • TELECOM AND IT/ITES
      • Table TELECOM AND IT/ITES: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY REGION, 2015-2022 (USD BILLION)
    • MANUFACTURING
      • Table MANUFACTURING: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY REGION, 2015-2022 (USD BILLION)
    • ECOMMERCE AND RETAIL
      • Table ECOMMERCE AND RETAIL: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY REGION, 2015-2022 (USD BILLION)
    • HEALTHCARE
      • Table HEALTHCARE: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY REGION, 2015-2022 (USD BILLION)
    • GOVERNMENT
      • Table GOVERNMENT: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY REGION, 2015-2022 (USD BILLION)
    • OTHERS
      • Table OTHERS: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY REGION, 2015-2022 (USD BILLION)
  • BUSINESS PROCESS AS A SERVICE, BY REGION
    • INTRODUCTION
      • Table BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY REGION, 2015-2022 (USD BILLION)
    • NORTH AMERICA
      • Table NORTH AMERICA: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY BUSINESS PROCESS, 2015-2022 (USD BILLION)
      • Table NORTH AMERICA: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
      • Table NORTH AMERICA: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY VERTICAL, 2015- 2022 (USD BILLION)
      • Table NORTH AMERICA: HUMAN RESOURCE MANAGEMENT BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
      • Table NORTH AMERICA: ACCOUNTING AND FINANCE BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
      • Table NORTH AMERICA: SALES AND MARKETING BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
      • Table NORTH AMERICA: CUSTOMER SERVICE AND SUPPORT BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
      • Table NORTH AMERICA: PROCUREMENT AND SUPPLY CHAIN MANAGEMENT BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
      • Table NORTH AMERICA: OPERATIONS BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
      • Table NORTH AMERICA: OTHERS BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
    • EUROPE
      • Table EUROPE: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY BUSINESS PROCESS, 2015-2022 (USD BILLION)
      • Table EUROPE: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
      • Table EUROPE: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY VERTICAL, 2015-2022 (USD BILLION)
      • Table EUROPE: HUMAN RESOURCE MANAGEMENT BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
      • Table EUROPE: ACCOUNTING AND FINANCE BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
      • Table EUROPE: SALES AND MARKETING BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
      • Table EUROPE: CUSTOMER SERVICE AND SUPPORT BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
      • Table EUROPE: PROCUREMENT AND SUPPLY CHAIN MANAGEMENT BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
      • Table EUROPE: OPERATIONS BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
      • Table EUROPE: OTHERS BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
    • ASIA PACIFIC
      • Table ASIA PACIFIC: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY BUSINESS PROCESS, 2015-2022 (USD BILLION)
      • Table ASIA PACIFIC: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
      • Table ASIA PACIFIC: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY VERTICAL, 2015-2022 (USD BILLION)
      • Table ASIA PACIFIC: HUMAN RESOURCE MANAGEMENT BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
      • Table ASIA PACIFIC: ACCOUNTING AND FINANCE BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
      • Table ASIA PACIFIC: SALES AND MARKETING BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
      • Table ASIA PACIFIC: CUSTOMER SERVICE AND SUPPORT BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
      • Table ASIA PACIFIC: PROCUREMENT AND SUPPLY CHAIN MANAGEMENT BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
      • Table ASIA PACIFIC: OPERATIONS BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
      • Table ASIA PACIFIC: OTHERS BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
    • LATIN AMERICA
      • Table LATIN AMERICA: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY BUSINESS PROCESS, 2015-2022 (USD BILLION)
      • Table LATIN AMERICA: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
      • Table LATIN AMERICA: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY VERTICAL, 2015-2022 (USD BILLION)
      • Table LATIN AMERICA: HUMAN RESOURCE MANAGEMENT BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
      • Table LATIN AMERICA: ACCOUNTING AND FINANCE BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
      • Table LATIN AMERICA: SALES AND MARKETING BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
      • Table LATIN AMERICA: CUSTOMER SERVICE AND SUPPORT BUSINESS PROCESS SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
      • Table LATIN AMERICA: PROCUREMENT AND SUPPLY CHAIN MANAGEMENT BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
      • Table LATIN AMERICA: OPERATIONS BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
      • Table LATIN AMERICA: OTHERS BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
    • MIDDLE EAST AND AFRICA
      • Table MIDDLE EAST AND AFRICA: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY BUSINESS PROCESS, 2015-2022 (USD BILLION)
      • Table MIDDLE EAST AND AFRICA: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
      • Table MIDDLE EAST AND AFRICA: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY VERTICAL, 2015-2022 (USD BILLION)
      • Table MIDDLE EAST AND AFRICA: HUMAN RESOURCE MANAGEMENT BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
      • Table MIDDLE EAST AND AFRICA: ACCOUNTING AND FINANCE BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
      • Table MIDDLE EAST AND AFRICA: SALES AND MARKETING BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
      • Table MIDDLE EAST AND AFRICA: CUSTOMER SERVICE AND SUPPORT BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
      • Table MIDDLE EAST AND AFRICA: PROCUREMENT AND SUPPLY CHAIN MANAGEMENT BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
      • Table MIDDLE EAST AND AFRICA: OPERATIONS BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
      • Table MIDDLE EAST AND AFRICA: OTHERS BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • COMPETITIVE LANDSCAPE
    • OVERVIEW
    • MARKET RANKING ANALYSIS
    • COMPETITIVE SCENARIO
      • NEW PRODUCT LAUNCHES, 2015-2017
      • BUSINESS EXPANSIONS, 2015-2017
      • MERGERS AND ACQUISITIONS/VENTURE FUNDING, 2015-2017
      • AGREEMENTS AND PARTNERSHIPS, 2015-2017
  • COMPANY PROFILES
    • ACCENTURE
      • OVERVIEW
      • SERVICES OFFERED
      • RECENT DEVELOPMENTS
      • SWOT ANALYSIS
      • MNM VIEW
    • CAPGEMINI
      • OVERVIEW
      • SERVICES OFFERED
      • RECENT DEVELOPMENTS
      • SWOT ANALYSIS
      • MNM VIEW
    • COGNIZANT
      • OVERVIEW
      • SERVICES OFFERED
      • RECENT DEVELOPMENTS
      • SWOT ANALYSIS
      • MNM VIEW
    • EXL
      • OVERVIEW
      • SERVICES OFFERED
      • RECENT DEVELOPMENTS
      • SWOT ANALYSIS
      • MNM VIEW
    • IBM
      • OVERVIEW
      • SERVICES OFFERED
      • RECENT DEVELOPMENTS
      • SWOT ANALYSIS
      • MNM VIEW
    • FUJITSU
      • OVERVIEW
      • SERVICES OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • HCL
      • OVERVIEW
      • SERVICES OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • GENPACT
      • OVERVIEW
      • SOLUTIONS OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • TCS
      • OVERVIEW
      • SERVICES OFFERED
      • RECENT DEVELOPMENTS
      • MMN VIEW
    • WIPRO
      • OVERVIEW
      • SOLUTIONS OFFERED
      • RECENT DEVELOPMENTS
      • MMN VIEW
  • APPENDIX
    • DISCUSSION GUIDE
    • KNOWLEDGE STORE: MARKETSANDMARKETS SUBSCRIPTION PORTAL
    • INTRODUCING RT: REAL-TIME MARKET INTELLIGENCE
    • AVAILABLE CUSTOMIZATION
    • RELATED REPORTS
    • AUTHOR DETAILS

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