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Worldwide and U.S. Logistics Business Process Outsourcing Services Forecast, 2019–2023

Worldwide and U.S. Logistics Business Process Outsourcing Services Forecast, 2019–2023

This IDC study is the first worldwide and U.S. logistics business process outsourcing (BPO) services forecast. This study also includes an analysis of key market and industry trends, market drivers and inhibitors, and essential guidance for logistics BPO service providers to compete effectively in the market."The logistics BPO market is small and still in its infancy, yet we see BPO providers coming to market with more end-to-end services to drive logistics efficiencies and effectiveness while delivering customer experience. This is being realized through centralized logistics control towers, more predictive and AI-enabled analytics, and reporting services, including compliance reporting. The market could see more traction moving forward, especially from an analytics perspective as it can truly be applied across the value chain, from demand forecasting for orders to inventory and warehouse optimization and route optimization. In addition, we'll see the amount of data being generated from sensors, social media, and mobiles continue to increase, creating a great need for analytics services," says Ali Close, research manager, Finance and Accounting, Supply Chain, and Analytics BPO Services.

Please Note: Extended description available upon request.


IDC Market Forecast Figure
Executive Summary
Advice for Technology Suppliers
Market Forecast
Worldwide Logistics BPO Services Spending Forecast by Region
U.S. Logistics BPO Services Spending Forecast
Market Context
Drivers and Inhibitors
Drivers
Supply Chain Complexity
Optimizing Financial Management
Inhibitors
Economic Factors
Significant Market Developments
Technology Investments
Changes from Prior Forecast
Market Definition
Business Process Outsourcing
Logistics Business Process Outsourcing
Logistics Service Provider Landscape
Methodology
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