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Utilities IT Investment Priorities for Solutions: Results from the Western European Utilities 2014 Survey

Utilities IT Investment Priorities for Solutions: Results from the Western European Utilities 2014 Survey

This IDC Energy Insights study analyzes the results of the annual IDC Energy Insights Survey covering France, Germany, Italy, Spain, and the U.K. Analysis focuses on the utilities industry and on 117 interviews carried out between August and October 2014. The purpose of this report is to understand plans to invest in IT solutions (both enterprise management and line-of-business solutions). This is the third report of a series covering the survey carried out on utilities. The first report describes survey methodology, while the second analyzes ICT budget spending distribution and patterns in evolution as well as satisfaction with primary IT suppliers among utility enterprises in Western Europe. IDC Energy Insights will publish additional reports examining Western European utilities' adoption and investment plans for the four pillars (Big Data/analytics, mobility, cloud, and social) as well as a report specifically extrapolating and addressing data regarding utility retailers.

"According to this year's survey results, one in every two Western European energy retailers will invest in a new customer care solution," said Gaia Gallotti, research manager, IDC Energy Insights. "Additionally, on the asset side, utility survey respondents indicated that asset management, engineering and design, and plant maintenance are the top 3 LOB IT solutions that will experience investments in new solutions with 46.7%, 45.3%, and 44% of respondents, respectively."

Please Note: Extended description available upon request.


IDC Energy Insights Opinion
In This Study
Methodology
Definitions
Utilities Industry
Solution Areas
New Technologies
Cloud Computing
Public Cloud
Private Cloud
Survey Respondent Profiles
Situation Overview
Western European Utilities' Top Areas of Software Spending in 2014: Enterprise Resource Management as well as Customer Care and Billing
The Approach
Future Outlook
ERP and Security Are the Top Investment Priorities for Enterprise Solutions
Utilities' Cloud Option Appetite for Enterprise IT Solutions
Security Solution Investment Plans
Storage Technologies Investment Plans
Investment Plans for Utilities' Asset and Customer Operations
Asset Management Tops Line-of-Business IT Solution Investments for Utilities' Asset Operations
Customer Care Tops Line-of-Business IT Solution Investments for Utilities' Customer Operations
Investment Plans for Utilities Water Operations
Customer Care, Plant Operations, and Asset Management: Water Utilities' Top Investment Plans
Essential Guidance
Actions to Consider
Learn More
Related Research
Synopsis
Table: Western Europe, Utilities Respondent Company Distribution
Table: Western Europe Utilities Survey Respondent Profile by Functional Area
Table: Western Europe Utilities Water Operations LOB IT Solutions Investment Plans
Figure: Western Europe Utilities Industry Software Spending by Application
Figure: Western Europe Utilities IT Solutions Investment Areas (% of Respondents)
Figure: Western Europe Utilities Enterprise IT Solutions Investment Plans
Figure: Enterprise IT Solutions Investment Plans by Country in the Next 12 Months (% of Respondents)
Figure: Enterprise IT Solutions Investment Plans by Subsector in the Next 12 Months (% of Respondents)
Figure: Western Europe Utilities Enterprise IT Solutions Cloud Investment Plans
Figure: Western Europe Utilities Security Solutions Investment Plans
Figure: Western Europe Utilities Security Solutions Areas Investment Plans
Figure: Western Europe Utilities Spending Plan on Storage Technologies
Figure: Western Europe Utilities Asset Operations LOB IT Solutions Investment Plans
Figure: Western Europe Utilities Asset Operations LOB IT Solutions Investment Plans for New Solutions
Figure: Western Europe Utilities Asset Operations LOB IT Solutions Investment Plans for Enhancements or Upgrades to Existing Solutions
Figure: Western Europe Utilities' Customer Operations LOB IT Solutions Investment Plans (% of Respondents)
Figure: Western Europe Utilities Customer Operations LOB IT Solutions Investment Plans for New Solutions
Figure: Western Europe Utilities Customer Operations LOB IT Solutions Investment Plans for Enhancements or Upgrades to the Existing Solutions
Figure: Western Europe Utilities' Water Operations LOB IT Solutions Investment Plans

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