Category: Service Industries
Service Industries market research reports by IDC
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ServiceNow Acquires Hitch to Give Employees Purpose and Businesses a Chance to Become More Agile
ServiceNow Acquires Hitch to Give Employees Purpose and Businesses a Chance to Become More Agile This IDC Market Note discusses ServiceNow's acquisition of Hitch Works, completed on June 15, 2022, and its impact on employees' experience and organizations' business objectives. Please Note: Extended d ... Read More
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The People Side of Digital Maturity
The People Side of Digital Maturity This IDC Market Note discusses digital business takeaways from two recent HR technology events: SuccessConnect and HR Technology Conference. Topics such as digital maturity and the role of HR in digital innovation are discussed. We also touch on how technology sup ... Read More
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The Skills Gap Threatens Technology Adoption — Will There be an Emerging Market for Skills Management Software?
The Skills Gap Threatens Technology Adoption — Will There be an Emerging Market for Skills Management Software? This IDC Market Perspective analyzes the emerging market for skills-related software within skills assessment and skills matching. Skills shortages within IT and technology are being felt ... Read More
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Braze Customer Conference Helps Enterprise and SMB Organizations "Forge" More Human, Mobile-First Engagements Leveraging Real-Time Data
Braze Customer Conference Helps Enterprise and SMB Organizations "Forge" More Human, Mobile-First Engagements Leveraging Real-Time Data This IDC Market Note highlights Braze's customer conference, Forge 2022, held in New York City on October 12-14, 2022. This conference was an opportunity for the co ... Read More
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IDC PeerScape: Sustainable Insurance Part 1 — Practices to Enhance Vision and Engagement
IDC PeerScape: Sustainable Insurance Part 1 — Practices to Enhance Vision and Engagement The keys to a more sustainable world are technology and innovation, which is why the purpose of this IDC PeerScape for sustainability insurance is to shed some light on which technologies might support insurance ... Read More
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Neobrain — Using AI to Facilitate Skills Mapping, Reskilling/Upskilling, and Internal Mobility
Neobrain — Using AI to Facilitate Skills Mapping, Reskilling/Upskilling, and Internal Mobility This IDC Market Note presents and discusses Neobrain, a France-based provider of internal-talent-marketplace and strategic-workforce-planning solutions. The document reviews the company's international exp ... Read More
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IDC FutureScape: Worldwide Future of Work 2023 Predictions
IDC FutureScape: Worldwide Future of Work 2023 Predictions This IDC study contains IDC analysts' future of work worldwide outlook for 2023, as well as the planning horizon for the next five years. The outlook is presented through the lens of the 10 predictions that make up, in IDC's view, the framew ... Read More
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IDC FutureScape: Worldwide Small and Medium-Sized Business and Digital-Native Business 2023 Predictions
IDC FutureScape: Worldwide Small and Medium-Sized Business and Digital-Native Business 2023 Predictions This IDC study provides the top 10 predictions for worldwide small and medium-sized business and digital-native business for 2023."SMBs need to boost resiliency and implement technologies that wil ... Read More
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IDC Perspective: Banking on the Cloud: Results from the 2022 CloudPath Survey
IDC Perspective: Banking on the Cloud: Results from the 2022 CloudPath Survey This IDC Perspective reviews the findings of IDC's 2022 Worldwide Industry CloudPath Survey specifically for the banking industry. Cloud services form the foundation for the banking industry's transformation to a digital b ... Read More
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Globant — Leveraging Studios and an Agile POD Culture to Provide Software Engineering Services and Transform Its Customer's Business
Globant — Leveraging Studios and an Agile POD Culture to Provide Software Engineering Services and Transform Its Customer's Business This IDC Vendor Profile examines and evaluates Globant's business, the company's evolution, and the studios that it perceives to be its key differentiators. It also lo ... Read More
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Worldwide Facility Management Applications Market Shares, 2021: Occupancy Levels Reshape Facility Operations and Maintenance
Worldwide Facility Management Applications Market Shares, 2021: Occupancy Levels Reshape Facility Operations and Maintenance This IDC study provides market share data for the facility management (FM) applications market in 2021. "Hybrid work environment became a reality in 2021 as the return to wor ... Read More
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Workday Empowers Students and Administrators with New Engagement and Analytics Capabilities
Workday Empowers Students and Administrators with New Engagement and Analytics Capabilities This IDC Market Note provides an overview of the latest product updates for Workday Student, highlighting new features built to support higher education administrators and their students."Higher education IT ... Read More
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Compliance and Sanctions Screening: Key Considerations for Financial Institutions
Compliance and Sanctions Screening: Key Considerations for Financial Institutions This IDC Perspective details the important factors financial institutions must consider in relation to regulatory compliance, specifically sanctions screening. Because new sanctions are quickly introduced, financial en ... Read More
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The Rising Role of CIOs in Delivering Superior Employee Experience
The Rising Role of CIOs in Delivering Superior Employee Experience This IDC Perspective details the rising role of CIOs in delivering superior employee experience. Employee experience (EX) is a strategy, not just a toolset. The CIO can uniquely champion EX strategy by provisioning the data and enab ... Read More
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Services-as-a-Subscription Business Models: A Discussion with Central Nervous Systems
Services-as-a-Subscription Business Models: A Discussion with Central Nervous Systems This IDC Market Perspective presents discussions between IDC and Central Nervous System top executives during the Q&A session at the virtual Executive Session of the Software Channel Leadership Council on June ... Read More
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Worldwide Facility Management Applications Forecast, 2022–2026: Facilities Are Poised to Be More Intelligent and Bring More to the Employee Experience
Worldwide Facility Management Applications Forecast, 2022–2026: Facilities Are Poised to Be More Intelligent and Bring More to the Employee Experience This IDC study examines the market for facility management applications. Sustainability initiatives, reduced occupancy rates, increasing workplace ... Read More
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The Rise of Financial Technology Start-Ups in India and Opportunities for IT Providers
The Rise of Financial Technology Start-Ups in India and Opportunities for IT Providers This IDC Market Perspective presents a first take on digital-native businesses (DNBs) in India, focusing on financial technology (fintech) and their needs. The report presents current opportunities for fintech DNB ... Read More
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Future of Work: Gaining Market Share in the Talent Acquisition Technology Ecosystem
Future of Work: Gaining Market Share in the Talent Acquisition Technology Ecosystem This IDC Market Perspective discusses the evolving dynamics of the talent acquisition technology ecosystem and how suppliers can leverage advanced technologies and the future of work framework to gain market share. " ... Read More
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Xerocon New Orleans 2022: Xero Expands Its Commitment to North America
Xerocon New Orleans 2022: Xero Expands Its Commitment to North America This IDC Market Note highlights several announcements made at Xerocon in New Orleans and how they impact small and medium-sized businesses, the uptake of financial applications, and the Canadian market. It also highlights Xero's ... Read More
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Enhancing Recruiting Analytics with Lever's Visual Insights
Enhancing Recruiting Analytics with Lever's Visual Insights This IDC Market Note discusses Lever's release of the Visual Insights analytics solution. Lever's Visual Insights solution seeks to provide organizations with the tools to derive meaningful insights from extensive data sets while not overwh ... Read More
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Embedded Insurance Blurring Industry Lines: Views on Opportunities and Challenges
Embedded Insurance Blurring Industry Lines: Views on Opportunities and Challenges This IDC Perspective is meant to instill interest as well as to provide some precautionary warnings to the insurance tech buyers audience towards the emerging opportunity of embedded insurance. Getting insurance covera ... Read More
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UKG: U.S.-Based HCM Giant Strengthens European Presence
UKG: U.S.-Based HCM Giant Strengthens European Presence UKG is a top player in the U.S. HCM space but is still a relatively new name for European buyers that prefer local providers with strong footprints in their respective markets. UKG is betting on success in Europe and has acquired the French com ... Read More
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HP Inc. Stresses Hybrid Work and Sustainability for SMBs at Amplify Partner Event
HP Inc. Stresses Hybrid Work and Sustainability for SMBs at Amplify Partner Event This IDC Market Perspective discusses HP Inc.'s Amplify Executive Forum, held August 25 in Palo Alto, California, where HP Inc. unveiled a host of products, solutions, and services aimed squarely at small- and medium-s ... Read More
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Asia/Pacific Challengers in 2022: The Road Ahead
Asia/Pacific Challengers in 2022: The Road Ahead This IDC Perspective discusses the key developments of challenger banks in Asia/Pacific and examines the cost structure and unique revenue channels that they pursue. It then explores the key drivers to growth in the region through its vast addressable ... Read More
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"Care Anywhere" Technologies and Methods at a Payer Conference? —Yes, AHIP 2022
"Care Anywhere" Technologies and Methods at a Payer Conference? —Yes, AHIP 2022 This IDC Perspective reflects the observations made by IDC Health Insights at the America's Health Insurance Plans (AHIP) conference, the annual conference for AHIP, conducted in 2022."AHIP Institute 2022 virtual confere ... Read More
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